2/10 Terrible
Michael
Traveled with family
Jan 13, 2026
My wife and I flew down to celebrate our honeymoon and my father-in-law’s birthday. In addition to booking a pool-view suite for us, I also paid for a separate room for Luis Lecaros.
Upon arrival, we encountered significant noise disruptions due to large soccer families being hosted at the property. The noise level was excessive, forcing us to relocate to the 11th floor in the tower. Throughout our stay, we repeatedly had to ask children to stop playing in the hallways, which detracted from the relaxing experience we anticipated.
We were also unable to enjoy the pool or the outdoor lounge area, as these spaces were consistently occupied by the soccer families each evening. This greatly limited our ability to use the amenities we had paid for.
Additionally, we experienced issues with hot water availability. Each morning, there was very little hot water, and on the day of our departure, we had to take cold showers before catching our flight.
Michael
Stayed 5 nights in Jan 2026

































