W Taipei5.0 out of 5.0
Recent guest reviews
As you'd suspect, the W is really nice and has excellent service - if you don't hang out by the pool or try to go to the bar during the day time. It's located in a great area of Xinyi and gives you all the access you could want to the clubs and restaurants in the area. You really can't beat the location. However, it's really pricey and you can find a lot of other convenient and nice hotels in the area. But, if you like the fanciness of the W, this won't disappoint you - especially if you like to party.
Stayed at the hotel for a family trip, and from the beginning to the end the staff were unfriendly and unaccommodating. -Check in was super slow. For a hotel of this size and fame, for some reason there was only one check in staff going at snail pace. When my family was checking in, we said that our father (who couldn't make the trip) has a membership and booked us with a meal plan, but the staff (Sara) immediately shot us down saying unless the person with the membership is physically there we cannot get the meal plan, and then in a rude tone said "But, you know, you can just order it as an add-on." -Bellhop boys talked amongst themselves at the lobby and never greeted my family whether we were going out or coming in, and this seems to be a thing for families, as I've seen other families go in and out of the hotel who are never greeted. What makes it worse is when young ladies come in dressed for a party these bell hops immediately sprung into action to greet and show hospitality. -A young female bellhop damaged my mother's luggage case, and when we complained to the hotel staff, we were given lots of excuses. They said they looked at the CCTV tapes and saw nothing that indicated her damaging the case, but refused to let my family see the CCTV footage to confirm. Then the manager insisted that the damage was already there, and when we said the case was brand new, she changed her tune and said "But you have to understand, our lady bellhops are really weak they might drag the luggage about..." to which I'm just wondering why would you hire a person who can't physically lift luggage cases to be a bellhop? Or why did you let her do it alone? -Noise control in the room area was very bad. The hotel does have parties in its bars that go quite late, but even after complaining about noises guests brought up to the room floors, nothing was done. While the room of the hotel was quite gorgeous, the staffs' attitude and rudeness made the whole experience utterly frustrating and terrible. Don't waste your money here.
After spending your day in a land where almost nobody speaks English, it's nice to return to your luxurious hotel where almost everyone speaks English and they'll remember to greet you in English or Chinese day after day. As you enter the ground floor from the street, someone will greet you and open the door for you. As you pass by the ground floor desk, you are greeted. As you approach the elevators to the lobby, someone will greet you again and push the buttons for you. As you exit the elevators to the lobby, someone will greet you. The 10th floor is the main floor of the hotel. This is where the lobby, pool, bar, and restaurant are located. There's a Jura espresso machine on this floor with mini muffins in the morning if you want a free simple breakfast and you're too lazy to go downstairs to Semeur and buy delicious pastries for a little over US$1. There are also baskets of apples if that's your thing. You can exchange currency at the front desk. The rate is better than at US banks but not as good as at the TPE airport. The metro station is under the hotel and is very convenient. The 12th floor is where the gym, lockers and the elevator to the pool are located. This is free for guests. You can trade your room key for an RFID bracelet that locks and unlocks your locker. Inside the locker room (at least in the mens side) there is a hot jetted tub with a lounge chair in it and also a steam room and sauna. There is a great view of the Taipei 101 building from the exercise room in the gym. There are pool slippers in the lockers. The elevator down to the pool is a great way to get to the pool without having to pass by the restaurant. The pool is huge and almost nobody uses it in the early morning. There is another set of elevators to get from the lobby to the guest rooms. I didn't find any ice makers. You get ice refilled in the evening and you can ask for more. The room is very large and spacious with ceiling to floor windows. The spacious bathroom is separate from the toilet. There's a pocket door which separates the sink/shower/tub room from the bedroom. The shower also has a rain shower. It's very nice. The gym locker rooms also have rain showers. There's no shower door but the water doesn't escape into the sink area. The toiletries are Colgate and Bliss. The toilet room is very dark. The toilet automation is supposed to take care of all of your needs but it would be nice if the light was pointed at the control panel to see which buttons to push. The toilet automation is very nice. The room comes with many bottles of complimentary water every day. This is very convenient in the summer. You can get more water from the locker room refrigerator if you don't want to call the front desk. There is also tea and coffee and a water pot. The flat panel TV is nice but it is hooked up to Bose speakers and the base module can be a bit annoying. Stuff a hand towel in it. The bed is very comfortable and fluffy. We'll definitely come back here.
Fin one night stay in Taipei. The views are great and the staff is very friendly and helpful. A very modern hotel that is not my typical hotel style but the rooms are extremely clean with very nice ammenities
Excellent hotel, very convenient location and it has an awesome pool! Stayed in a Fabulous Room, which was very decent sized, with a confortable bed, amazing view of the city, seperate bath, rainforest shower and a Japanese toilet. Housekeeping did a good job keeping the room in great condition. The whatever/whenever provided a lot of useful information on different sights. Breakfast was excellent with a lot of different choices, however, sometimes it was too busy, so seating was sometimes arranged in the Woobar next to the restaurant.
I spent 4 nights at the W Taipei in May/June 2017 and overall really enjoyed the experience. The room was quirky but comfortable, very good shower and we had four excellent nights' sleep in the very comfortable bed. The location of the hotel is great, just round the corner from Taipei City Hall metro station. We were also able to walk to Elephant Mountain from the hotel to take in the sunset views of Taipei 101, which was a very hot but very enjoyable walk. We had drinks in the bar every evening, and whilst it was expensive, the cocktails were excellent - though we did find the bar a bit too noisy and nightclub-like late in the evening. There are a lot of non-hotel guests who visit the bar, and we did appreciate the fact that space was always found to accommodate people who are staying in the hotel. The pool area is great - the pool is lovely for a swim and the loungers are very comfortable. Unfortunately we weren't able to use it quite as much as we would have liked due to heavy rain. Bottles of water are available free of charge by the pool, although given how hot it was, it would have been nice if they were kept chilled. One negative for me was Yen restaurant on the top floor - we were persuaded on arrival that it was "one of the best restaurants in Taipei" so went there on our first night. It's not one of the best restaurants I've ever eaten anywhere - the food was incredibly average and very overpriced, so I would strongly recommend avoiding dining there and going elsewhere. Overall I enjoyed my stay at the W Hotel, but it was hard to shake the feeling that we were paying a lot of money for a hotel that just wasn't quite there on certain aspects of the service. I would stay there again if visiting Taipei, but would look at other options too.
I stay in far too many hotels and have found it a challenge for any service to "wow" me. W Taipei is an exception and my hotel of choice in Taipei. This hotel is brilliantly located, modern and stylish facilities and the services are top class. Joanna Weng and the other staff always make my stays feel personal and exceptional. Whether on business or holiday, I HIGHLY recommend a stay. Say hello to Joanna if you are so lucky. Thank you W Taipei!
I had a wonderful stay at W especially because of the impressive service. Sunny the room stylist was really sweet and helpful and she definitely made the trip better. The food at Yen was delicious and I would definitely choose W the next trip to Taipei!
Stayed at W Taipei after visiting Leofoo Resort Guanshi, and the experience was truly from hell to heaven. Upon arrival, two to three porters helped us to unload the luggages, which were quite a lot in terms of number of pieces for a group of three (2 adults 1 kid). They were young and helpful and all the luggages were put on trolley in just a short time. Afterwards, we headed for 10/F where the hotel reception was located. After waiting for a short while, Breton Huang helped me to process the check in. He was truly a nice guy and he quickly identify my booking. He handled my check in quickly and thoughtfully to make my first experience here a wonderful and amazing one. It was my birthday when I stayed there, he arranged me a birthday cake as complimentary. Originally the hotel arranged me a room on 13/F. Breton was so thoughtful that he knew we had a kid and a room on lower floor might cause nuisance to my kid. He took the initiative to ask us going out for lunch first and he would arrange us a room on higher floor. His caring made us having the feeling of staying at home. I truly appreciated his effort and doing. Surprisingly, the hotel also arranged a "Doodle your cookies" for my kid to play with. The room was big and having whatever travellers needed away from home. The view was perfect facing the Sungshan Airport. The facilities and amenities in room, its decor and ambience were nothing to complain with. When we stayed at Taipei, we had breakfasts at the Kitchen Table, which offered good varieties of foods from egg station, pastry station, fuel station (fresh juices at your choice), noodle bar, hot dishes, fresh salads, congee, cereals, ice cream. The most impressive one was the pancakes which were truly a piece of artwork. We had one dinner and one lunch at Yen Chinese Restaurant on 31/F. The view there was fantastic and unobstructed. Yen served authentic Cantonese cuisine. The waitresses there were so helpful and accommodated to our needs as far as possible. As my kid was starved for about two days as he having no appetite due to the hot weather, we tried to order dishes that my kid usually liked. As we arrived Yen rather late at around 8:30pm, the waitress told us the BBQ pork had been sold out. However, after she realised our situation, she liaised with the chef, who said the portion left was enough for "choices of two", so we ordered BBQ pork and soy sauce chicken. Other dishes included sweet and sour pork, steamed cod fish for one, chicken soup with mushroom and bamboo fungus for one, sweet corn soup with crabmeat for one, vegetable in casserole. My kid's appetite returned and finished 2/3 bowl of rice with BBQ pork and steamed cod fish without any difficulty. The other day we had lunch there again. Due to our late arrival, BBQ pork was sold out. The waitress knew our situation and she liaised with the chef. At the end she came back to us saying that the chef could provide 4 pieces of BBQ pork (the only portion remained) for free. We truly appreciated their understanding and helped our dining experience at Yen a marvellous and memorable one. Of course, the food quality was of excellent standard that the restaurant truly deserved a very high ranking at Tripadvisor. The swimming pool was also worth to mention here as the size was big that it's not common to have such a big pool in other hotels in Taipei. When I checked out, Breton helped me complete the procedures. He was so friendly throughout the process, which gave our experience at W Taipei a perfect ending. W Taipei should be our only choice of hotel at Taipei when travelling away from our real home in future.
It is my n-th time coming back to W Taipei. Unlike all my previous stay, this time I am here for a leisure weekend. I am so pleased to get a free upgrade to suite thanks to the generous help of the great GM here. As part of the W-brand, W Taipei's hardware is of course the best even among top tier hotels, yet what truly differentiate them is their service. Whenever I have problem, the staff always told me what they can do to help instead of stating what the hotel policy is, which will all the difference to my experience in the hotel. And quick tips to my travelers friends, next time when you check in, try see if you can find Phoebe, Katy, Ding or Eva. They are some of the most helpful receptionist that can definitely make a great beginning of your journey in Taipei.
- Walking distance to Taipei 101 and Sun Yat-Sen Memorial Hall
- Free WiFi in public areas
- Free parking
- Onsite dining
Located in Xinyi, W Taipei is a leisurely stroll from popular sights such as Taipei 101 and Sun Yat-Sen Memorial Hall. This 405-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free self parking. Located in central Taipei, the hotel is also near Chiang Kai-shek Memorial Hall and Taipei World Trade Center.
Enjoy dining at the kitchen table, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Start your day off with buffet breakfast, available for a fee.
All 405 air-conditioned rooms feature iPod docks, refrigerators, and minibars. Guests can expect WiFi, wired Internet, and 42-inch LCD TVs with cable channels and DVD players. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free newspapers, free bottled water, and safes are also standard.
At W Taipei, guests enjoy a full-service spa, an outdoor pool, and a health club. There's free parking and limo/town car service. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 2375 reviews