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Capital Hotel Arena Branch

3.0 out of 5.0

Recent guest reviews

I was forced by circumstances to stay in this hotel, which should have had a complete overall about 10 years ago. The rooms are very dated, everything long past the use/by date. BUT the manager of this hotel ( one of 5 ) is a very good person, who cares, the reception staff are all outstanding, friendly, helpful and efficient but the upper management of the group, never to be seen, never to be talked too, treat them with total disrespect, they are underpaid, understaffed, not allowed to decide on the smallest thing. Breakfast is frankly inedible and all though I received many coupons for it, used it only twice, both times just for coffee, glass of milk, could not force myself to any of the other " items ". They should reduce the offer by half and serve some quality food. Anyway, for a very brief stay of up to 3 days, it is just acceptable, staying as long as I had too, is not advisable. Overall standards are poor in Taiwan and hotel standards even poorer. The last 3 nights I stayed there was for the first day no water from 13h00 till 19h00 and next day from 11h00 till 18h00, my aircon was not working on the first day ( they were helpful with a portable cooler), and the 2nd night when I dropped my spoon and bounced under the bed, I found a piece of chocolate, a slipper and a watch under it. When I complained the " cleaning " lady also recovered an empty ritz crackers box. When she start cleaning she dropped all my snackfood on the floor, cheese, sausage, all garbage. When I complained the hotel manager had to check with higher management to compensate me, then offered me 30 % which I flatly refused after which he decided to pay himself for 2 nights for me. That is the most unforgivable thing for any employer to do, to make the staff pay for the cheapness of the hotels owners, but it is the same in near every hotel in Taipei, take the maximum from the client, return the minimum. S hotel is the exception. As far as I know the only one. Even Sherwood refuses to return anything to the customer, so called long stay or corporate rates which actually can be found near identical on the internet.

we were there to compete at the Taipei Arena so this was perfectly situated. it is right by the MRT (metro) so we could go sight seeing easily, the Seven Eleven was a block away for snacks and drinks, the staff were great too.

This was my second stay at the hotel however they have changed their business model to allow a swarm of people across the straits. There was a lot of pushing and shoving. For breakfast, we were told that it starts at 7 but to come at 9am as the swarm of people flock in at 7am leaving no room for other guests. It frankly makes this hotel a less desirable choice. They are now catering to one style of traveller and have taken it off my business travel list. The good thing about this hotel is the proximity to Taipei arena station - right outside the door step. Catching bus 306 to Rao He night market is easy at 10 minutes away or bus 282 towards the Linjang night market at 15-20 minutes. Buses from hotel are flat fee so pay on the way out and tap your card once. 15 NT for adult and 8 for children. Get a travel card for convenience. Do do pack a breakfast box if checking out early. 30-40 mins in the morning to the airport and 1,200 NT flat fee. Best to arrange in advance. The gave me a room without a window however when I asked them to give me a room with a window they said the hotel does not offer or have such rooms. Bad thing to say when I have stayed there before and I did have a window. They just give them all away to the swarm of people. Watch out for personal safety as there was reports of theft and hotel doors are not self closing. Again I have now blacklisted this hotel for business travel and would have reservations about staying here with family again. Would prefer a Beauty Hotel. For the service, feel and the lie I was told, $200SGD a night is not worth it. They also don't reply to emails in English.

Solid hotel for business travel. Good size room, clean, great location right beside a MRT station, lots of cafes & and restaurants in the area. Breakfast offerings was very good. Only thing I did like was the cleaning solution fragrant. Will make my preferred choice next time I am in Taipei.

Really close to the metro, there are also three of these along the street so beware when taking a cab or anything. This one is next to the Taipei arena metro station. The Songshan and nanjingfuxing stops also have a capital hotel right next two them. The breakfast is great and should be included in the price of the room. It is across from the arena so if you plan careful maybe you can go see a show or something while you are visits Taiwan. It is about. 20 min walk to Raohe night market which closes around 12am. Two metro stops away from the hotel is also how to get to the market faster.

Capital Hotel across from the Taipei Statium was clean with kind staff, they will hold your luggage before your room is available. Rooms were spacious, we had 2 queens beds for my mom, niece and me. Breakfast is served from 7 to 10 am on the 11th floor. Taxi and train is easily accessible but there is not much to do in the neighborhood.

stayed in this hotel several times (2010, 2013). place is just walk away from the Taipei Arena MRT Station so if you plan to go to tourist spots accesible via MRT around Taipei, this hotel is a good place to stay. Breakfast is good. Rooms and beds are good for a 3-4 star hotel. Some staffs are able to converse in English also,

Although this hotel is listed on Orbitz as airport adjacent, it is actually almost an hour away by taxi, without traffic. Nevertheless it is an excellent value, with a huge, well appointed room and a spacious bathroom with all the amenities. Located in the heart of Tapei, very convenient for the subway, it offers ease of access to nightlife and local sites. The breakfast that is included is plentiful and boasts a variety of cuisines, although the Western dishes are bland. Very clean and comfortable.

This hotel has seen better days. While the room itself was large and well furnished, it is the little things that affect the rating. The phone in the bathroom looked ready to fall off the wall, Some of the molding on the door had come off and looked shoddy. The experience with the front desk was troubling. As there are several Capital Hotels in the area, we called on our way from the HSR station to confirm our reservation. The woman who answered assured my colleague that, in fact, there was no reservation for us. So we then had the cab driver take us to another Capital Hotel. There the manager told us that we had no reservation. He called the first hotel and, it seems, spoke with someone else who now said there were reservations for us. We finally got there and the check-in process took forever. The young woman processing me made several mistakes with the credit card that she did not know how to fix. It required another front desk person to straighten everything out. The breakfast buffet was not to my taste - all Asian and no Western foods. I opted to eat elsewhere. (There are both a Krispy-Kreme and a Jamba Juice in the mall in the next block...) The hotel location, right across from Taipei Arena is good. The MRT entrance is literally a few steps from the hotel entrance.

Convenient- take Freego Bus TWD140 can ask driver to stop in front of hotel. Friendly and efficient reception. Large room, but old. Beds comfortable, but pillows too high. Shower not functioning ok. Little restaurants behind the hotel, not too bad. Poor breakfast. Little selection, miserable western choice. Close to MRT station.

No 55-1, Sec 4, Nanjing E. Road Taipei

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • 24-hour front desk
  • Airport shuttle (fees apply)

Located in Songshan, Capital Hotel Arena Branch is within 2 miles (3 km) of popular attractions such as Taipei 101 and Sun Yat-Sen Memorial Hall. The 102 rooms at this 3-star hotel include refrigerators, LCD TVs, and pillowtop beds. Located centrally in Taipei, it's also close to Chiang Kai-shek Memorial Hall and Taipei World Trade Center.


Dining

For your convenience, a buffet breakfast is available for a fee.


Rooms

Capital Hotel Arena Branch's 102 individually decorated rooms provide refrigerators, free bottled water, and safes. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Desks are also standard.


Property features

Capital Hotel Arena Branch features free WiFi in public areas and free newspapers. There's free parking, and an airport shuttle (available 24 hours) for TWD 1500 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage.

Room options

Deluxe Quadruple Room, 2 Double Beds

Full 2 | Sleeps 4

Superior Twin Room, No Windows

Twin 2 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

59% of guests recommend this hotel

Total of 75 reviews