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Recent guest reviews

Check in person seemed annoyed and unfriendly

We love staying at the Hampton Inn & Suites & have always felt safe with fencing around the property. There was one thing about our door to our room. It looked like it was hung wrong & we needed to put towels around because of the cold air coming through. It was rm 222, I believe. We can't wait to come in the spring. Love the service even with COVID protocols in place.

Great service!

Great

Parking lot is gated and locked, butway to small and people parked all over, even double parked and on landscaping just to be in locked area. Bad, bad neighborhood that is not the hotels fault.

Everything was great. Wonderful place to stay!

We always stay at the hampton inn when we travel. Love their service and cleanliness. Food was good and room was clean. The only thing i would say is do not stay on the forst floor near the utility room because you will hear the housekeeping move stuff around and yell to one another about how they need something from them.

Rooms nice, clean and pleasant. Lobby furniture very dirty, soiled. Otherwise, if upkept, the lobby and entrance would be very nice w/ a modern flare. Nice breakfast but spills not kept wiped up leaving me with an unclean impression. Fruit had fermenting taste, not fresh.

They were doing remodeling. Our room was complete but the parking (which is behind gates) was limited because of containers holding materials were blocking some of the parking. We had to come back to the hotel early just to get a spot so we weren't blocked in. We had to leave our car & have family come get us or drop us off some days so we wouldn't have a problem getting out the next day. They also didn't have 2 chairs in our room & needed more towels which both were supplied immediately. We also would have preferred a room facing the parking lot instead of other hotel rooms. Were to tired to request another room.

The location was convenient for where we wanted to go. On the downside, it's under renovation - our individual room was very nice, but anything outside of that was a challenge. Finding an ice machine was impossible, and the fridge wasn't working in the snack area so you had to find an employee to request either ice or a soda. And it's not the hotel's fault, but there were several homeless people up and down the street and around the perimeter of the property - probably harmless, but didn't make one want to go out at night.

Had to go back to the front desk 4 times because my key wouldn’t work, then the night manager was upset because she had to help me. Terrible service, and the hotel is under construction. It shouldn’t be open to the public. I should have my money back. Terrible experience

We had ants in our room, we put a do not disturb sign on the door and housekeeping still went in and cleaned.

We always try to stay at an Hampton Inn wherever we go. This one is located close to our family and there are a lot of restaurants etc. really close by. We have always been treated well. We had a delay in our flight coming in and they were very accommodating when we arrived late. Would recommend them any time. We were visiting family in Tacoma, Wa.

The hotel was clean, staff were friendly and the room was quiet. Everything you'd want in a place to sleep. Breakfast options were standard and the food was good. Didn't try the pool or workout room. Overall very pleased.

Multiple issues with room were communicated to staff, and only 1 was ever fixed over course of several days. Worst one was hotel door didn’t latch unless forcibly closed, so everyday when housekeeping was done with the room it was openly accessible to anyone that tried the door. That issue was never resolved. When work brings me back in the area I won’t be staying here.

S Hosmer St Tacoma WA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in South End, Hampton Inn & Suites Tacoma-Mall is within a few miles (5 km) of sights such as Stina's Cellars and Great American Casino. This 146-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 10 AM. Savor a meal from the comfort of your room with room service.


Rooms

Guests can expect LCD TVs with cable channels, along with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are also standard.


Property features

Built in 2015, the brand new Hampton Inn & Suites Tacoma-Mall offers an indoor pool, a gym, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a spa tub, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

One king studio suite

1 King Bed | Sleeps 3

One king bed

1 King Bed | Sleeps 3

Guest reviews for Hampton Inn & Suites Tacoma-Mall

Everyone (16) Couples (4) Business (2) Family (6) Friends (2)
3
Everyone

Check in person seemed annoyed and unfriendly

By on May 19, 2022

5
Everyone

By on Apr 18, 2022

4
Family

We love staying at the Hampton Inn & Suites & have always felt safe with fencing around the property. There was one thing about our door to our room. It looked like it was hung wrong & we needed to put towels around because of the cold air coming through. It was rm 222, I believe. We can't wait to come in the spring. Love the service even with COVID protocols in place.

By on Dec 13, 2021

5
Business Business

Great service!

By on Nov 9, 2021

5
Family Business Business

Great

By on Oct 10, 2021

5
Everyone

By on Aug 2, 2021

2
Family

Parking lot is gated and locked, butway to small and people parked all over, even double parked and on landscaping just to be in locked area. Bad, bad neighborhood that is not the hotels fault.

By on Jul 27, 2021

Review comment responded on Aug 9, 2021

I want to thank you for your feedback. It is feedback like this that we learn from and use to improve. We appreciate your business, and we hope to see you back soon!

5
Everyone

Everything was great. Wonderful place to stay!

By on Apr 20, 2021

Review comment responded on Apr 23, 2021

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to seeing you back again!

5
Everyone

By on Sep 30, 2020

Review comment responded on Oct 1, 2020

I want to thank you for your rating. It is feedback like this that we learn from and use to improve. We appreciate your business, and we hope to see you back soon!

5
Everyone

By on Sep 2, 2020

Review comment responded on Sep 4, 2020

Thank you so much for your rating. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to seeing you back again!

Hampton Inn & Suites Tacoma-Mall

8203 S Hosmer St, Tacoma, WA 98408
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