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Recent guest reviews

We always stay at the hampton inn when we travel. Love their service and cleanliness. Food was good and room was clean. The only thing i would say is do not stay on the forst floor near the utility room because you will hear the housekeeping move stuff around and yell to one another about how they need something from them.

Rooms nice, clean and pleasant. Lobby furniture very dirty, soiled. Otherwise, if upkept, the lobby and entrance would be very nice w/ a modern flare. Nice breakfast but spills not kept wiped up leaving me with an unclean impression. Fruit had fermenting taste, not fresh.

They were doing remodeling. Our room was complete but the parking (which is behind gates) was limited because of containers holding materials were blocking some of the parking. We had to come back to the hotel early just to get a spot so we weren't blocked in. We had to leave our car & have family come get us or drop us off some days so we wouldn't have a problem getting out the next day. They also didn't have 2 chairs in our room & needed more towels which both were supplied immediately. We also would have preferred a room facing the parking lot instead of other hotel rooms. Were to tired to request another room.

The location was convenient for where we wanted to go. On the downside, it's under renovation - our individual room was very nice, but anything outside of that was a challenge. Finding an ice machine was impossible, and the fridge wasn't working in the snack area so you had to find an employee to request either ice or a soda. And it's not the hotel's fault, but there were several homeless people up and down the street and around the perimeter of the property - probably harmless, but didn't make one want to go out at night.

Had to go back to the front desk 4 times because my key wouldn’t work, then the night manager was upset because she had to help me. Terrible service, and the hotel is under construction. It shouldn’t be open to the public. I should have my money back. Terrible experience

We had ants in our room, we put a do not disturb sign on the door and housekeeping still went in and cleaned.

We always try to stay at an Hampton Inn wherever we go. This one is located close to our family and there are a lot of restaurants etc. really close by. We have always been treated well. We had a delay in our flight coming in and they were very accommodating when we arrived late. Would recommend them any time. We were visiting family in Tacoma, Wa.

The hotel was clean, staff were friendly and the room was quiet. Everything you'd want in a place to sleep. Breakfast options were standard and the food was good. Didn't try the pool or workout room. Overall very pleased.

Multiple issues with room were communicated to staff, and only 1 was ever fixed over course of several days. Worst one was hotel door didn’t latch unless forcibly closed, so everyday when housekeeping was done with the room it was openly accessible to anyone that tried the door. That issue was never resolved. When work brings me back in the area I won’t be staying here.

Everything was great. Amazing breakfast lots of choices all fresh. Also had several luggage carts which is very helpful.

Spent 2 nights and found rest and quiet when needed. Breakfast was well prepared, staff was friendly and helpful. Bed was comfortable, room was clean and efficiently appointed.

very comfortable overnight stay. driving distance to University of Puget Sound.

Stayed here to visit our son from California. Easy location, GREAT STAFF, Great Breakfast every morning, Coffee always available. Rooms are clean and a very nice size with good comfortable beds. Staff was great with helping us extend our stay because of getting rear ended on the freeway upon our arrival. Will be visiting again. Thank You for a wonderful stay for our vacation.

Easy access to room, courteous employees, quiet. Breakfast places nearby and not too far to Emerald Queen.

Best staff experience ever Looked brand new Nice desk layout for computer work

Staff, room, and amenities were all fine. Room was very clean and quiet. Beds were more comfortable than most that I have slept in. Biggest benefit to us is that it was central to Tacoma, South Seattle and Auburn which we were visiting. Would definitely stay there again.

Very impressed with this hotel. Staff is always cleaning everything. Excellent comp breakfast got my days started right. Felt like a home away from home, look forward to coming back.

S Hosmer St Tacoma WA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located in South End, Hampton Inn & Suites Tacoma-Mall is within a few miles (5 km) of sights such as Tacoma Mall and Stina's Cellars. This 146-room hotel has conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Free on-the-go breakfast is served each morning from 6 AM to 10 AM. Savor a meal from the comfort of your room with room service.


Rooms

Hampton Inn & Suites Tacoma-Mall's 146 rooms provide microwaves, refrigerators, and coffee makers. LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Free newspapers, free local calls, and safes are also standard.


Property features

Built in 2015, the brand new Hampton Inn & Suites Tacoma-Mall offers an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and luggage storage. Additional amenities include free WiFi in public areas, a 24-hour business center, and coffee/tea in a common area.

Room options

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 3

One king studio suite

1 King Bed | Sleeps 3

One king bed

1 King Bed | Sleeps 3

Guest reviews for Hampton Inn & Suites Tacoma-Mall

Everyone (12) Couples (4) Business (2) Family (3) Friends (2)
5
Everyone

By on Sep 30, 2020

Review comment responded on Oct 1, 2020

I want to thank you for your rating. It is feedback like this that we learn from and use to improve. We appreciate your business, and we hope to see you back soon!

5
Everyone

By on Sep 2, 2020

Review comment responded on Sep 4, 2020

Thank you so much for your rating. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to seeing you back again!

4
Family with small children

We always stay at the hampton inn when we travel. Love their service and cleanliness. Food was good and room was clean. The only thing i would say is do not stay on the forst floor near the utility room because you will hear the housekeeping move stuff around and yell to one another about how they need something from them.

By on Mar 9, 2020

Review comment responded on Mar 9, 2020

First, I want to thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We appreciate your business, and we hope to have another opportunity to serve you in the future.

4
Everyone

By on Oct 28, 2019

Review comment responded on Oct 28, 2019

I want to thank you for your feedback. We appreciate your business, and we hope to see you back soon!

3
Everyone

Rooms nice, clean and pleasant. Lobby furniture very dirty, soiled. Otherwise, if upkept, the lobby and entrance would be very nice w/ a modern flare. Nice breakfast but spills not kept wiped up leaving me with an unclean impression. Fruit had fermenting taste, not fresh.

By on Jul 18, 2019

Review comment responded on Sep 15, 2019

Thank you for sharing your feedback regarding your stay! We appreciate your business, and we hope to see you back soon!

4
Partner Couples Family

They were doing remodeling. Our room was complete but the parking (which is behind gates) was limited because of containers holding materials were blocking some of the parking. We had to come back to the hotel early just to get a spot so we weren't blocked in. We had to leave our car & have family come get us or drop us off some days so we wouldn't have a problem getting out the next day. They also didn't have 2 chairs in our room & needed more towels which both were supplied immediately. We also would have preferred a room facing the parking lot instead of other hotel rooms. Were to tired to request another room.

By , from Fountain Co on Jul 10, 2019

3
Partner Couples

The location was convenient for where we wanted to go. On the downside, it's under renovation - our individual room was very nice, but anything outside of that was a challenge. Finding an ice machine was impossible, and the fridge wasn't working in the snack area so you had to find an employee to request either ice or a soda. And it's not the hotel's fault, but there were several homeless people up and down the street and around the perimeter of the property - probably harmless, but didn't make one want to go out at night.

By on May 1, 2019

1
Everyone

Had to go back to the front desk 4 times because my key wouldn’t work, then the night manager was upset because she had to help me. Terrible service, and the hotel is under construction. It shouldn’t be open to the public. I should have my money back. Terrible experience

By on Feb 4, 2019

3
Everyone

We had ants in our room, we put a do not disturb sign on the door and housekeeping still went in and cleaned.

By on Jul 21, 2018

5
Everyone

We always try to stay at an Hampton Inn wherever we go. This one is located close to our family and there are a lot of restaurants etc. really close by. We have always been treated well. We had a delay in our flight coming in and they were very accommodating when we arrived late. Would recommend them any time. We were visiting family in Tacoma, Wa.

By , from Fountain, Co on Jul 13, 2018

Hampton Inn & Suites Tacoma-Mall

8203 S Hosmer St, Tacoma, WA 98408
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