The staff was very nice. The bed was comfortable. However the rooms were outdated, not like a typical Hilton. Also, we had stayed at that hotel specifically for the indoor pool however it was under maintenance. Had we gotten a notification prior to our check-in that the hotel pool was down we could have made alternate arrangements.
Nice, central location. Front desk person, Ginger, was very pleasant and accommodating.
Nice bar and food was very good. The staff was very pleasant!
Very nice building. Front desk staff was professional and welcoming. Very disappointed in the beds. Booked a junior suite. King size bed sunk in the middle and very uncomfortable . The pull out couch had springs in the mattress that stuck out and only 1 very thin blanket. The room was reserved for 2 adults and 2 children. Toiletries should have been supplied for all 4 people. There were children and young teens running around the hallways and in elevators that were unsupervised with no socks, shoes or shirts on. Many kids not just a few. At booking I expected to pay the price I paid because the Hilton has a very good reputation. Overall, my husband, children and I were very disappointed with the Auburn, NY location due to the above. Would most likely find another hotel in Auburn if stayed in the area again.
Great location, love the swimming pool, pre-purchased breakfast was great. But best of all is the customer service, we felt at home with my 5 yo son and 3 mo baby. Would definitely come back.
Excellent, friendly, and helpful staff. Would definitely stay there again
Very nice room and experience. Very nice. Very nice. Am i at 50 characywrs yet?
We stayed while attending friends wedding , we were satisfied with arrangements, it was expensive for off season rates. Hotel was almost empty ... and additional costs make it worse. 269 $ for two nights ... Orbitz original price was 105 $
Great hotel -- we had a junior suite, very spacious and comfortable. Nice small fitness room and pool, friendly staff. Highly recommended. Very good breakfast, clean and modern hotel.
All very nice. Suite room was very well laid out and very comfortable. It had a nice coffee maker and all of the normal amenities that you would would expect in a hotel of this caliber. Check in was wonderful. We were here to drive around upstate NY to see colleges and this hotel was perfectly located for that endeavor. It contributed to our trip to stay here.
Comfortable stay. Wish they had complimentary breakfast
I've stayed at a few Hilton Garden Inn's and this one was just as good as any of them. Actually, probably a bit better as the employees were always pleasent and easy to work with.
The room was nice and spacious and the hotel staff friendly at all times. We enjoyed the ambiance of the bar area which had live music the night we stayed.
Loved sleeping in a totally pristine room after hiking all day. Nice restaurant choices nearby. Generous and good breakfast in the morning. Not cheap, by a great choice.
Very impressed with the hotel ambiance. All personnel we delat with were very polite and did much to make our stay enjoyable. We commuted to Skaneatles due to the hotels all being booked, which was very easy from this location.
Located within a 5-minute walk of Auburn Public Theater, Hilton Garden Inn Auburn is within a 15-minute stroll of Seward House Museum. This 92-room, 3-star hotel has a restaurant, an indoor pool, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served each morning for a fee.
The 92 rooms have an array of amenities, including MP3 docks, microwaves, and refrigerators. 37-inch flat-screen TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and phones are other standard amenities.
At Hilton Garden Inn Auburn, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, a business center, and free newspapers.
The staff was very nice. The bed was comfortable. However the rooms were outdated, not like a typical Hilton. Also, we had stayed at that hotel specifically for the indoor pool however it was under maintenance. Had we gotten a notification prior to our check-in that the hotel pool was down we could have made alternate arrangements.
Nice, central location. Front desk person, Ginger, was very pleasant and accommodating.
Thank you for your feedback! We are glad you enjoyed your stay and I will be sure to pass along your kind words to Ginger. We hope to see you again. Until then, take care.
Thank you so much for the great review! We are glad you enjoyed your time with us and we hope to see you again. Until then, take care!
Thank you so much for the great review! We are glad you enjoyed your time with us and we hope to see you again. Until then, take care!
Nice bar and food was very good. The staff was very pleasant!
Hi! Thanks for taking the time to share you experience. I'm glad to hear that you enjoyed your time with us and liked Refinery! We look forward to having you back with us another time!
Thank you for your review!
Thank you for your feedback!
Very nice building. Front desk staff was professional and welcoming. Very disappointed in the beds. Booked a junior suite. King size bed sunk in the middle and very uncomfortable . The pull out couch had springs in the mattress that stuck out and only 1 very thin blanket. The room was reserved for 2 adults and 2 children. Toiletries should have been supplied for all 4 people. There were children and young teens running around the hallways and in elevators that were unsupervised with no socks, shoes or shirts on. Many kids not just a few. At booking I expected to pay the price I paid because the Hilton has a very good reputation. Overall, my husband, children and I were very disappointed with the Auburn, NY location due to the above. Would most likely find another hotel in Auburn if stayed in the area again.
Thank you for taking the time to share your experience. We appreciate all feedback, positive or negative. However, we deeply regret that you did not have a great experience here with us. We do hope you will decide to give us another chance to wow you the next time your travels bring you to Auburn. Until then, take care & safe travels!
Great location, love the swimming pool, pre-purchased breakfast was great. But best of all is the customer service, we felt at home with my 5 yo son and 3 mo baby. Would definitely come back.
Thanks for taking the time to share your experience. I'm so glad to see that you enjoyed your stay! Hopefully you have a chance to come visit us again. Until then, take care & safe travels!
Thank you for taking the time to rate your stay with us! We hope you have an opportunity to come visit us here in Auburn again! Until then, take care!
Hello, Thank you for sharing your feedback with us. I would like to extend my most sincere apologizes to you regarding the issues with our pool and that this hindered your stay. We had a very sudden closure due to some maintenance issues and we tried our best to notify our guests as quickly as possible. We realize that some reservations were effected due to the sudden nature of it and I truly apologize. We are working hard to get it back up and running for our guests to enjoy. We hope to have the opportunity to welcome you back. In the meantime, take care and travel safe.