6/10 Okay
Lisa
Mar 30, 2025
Park Hyatt Sydney used to be my favourite hotel in the whole wide world it offers a view that is quite simply priceless so when it came to choosing somewhere to spend my 50th Birthday this is the first place I thought of.
In fact I actually MOVED from other 5 star establishment (whom I might say couldn't do enough for me) to be at the Hyatt.
I arrived a little early and was informed my room wasn't ready which is fair enough but I would receive a text to let me know when it was available. That text never arrived and I had to chase the front desk for an update.
Room was nice enough, it was always going to be but this is what you would expect as standard from the flagship brand of the Park Hyatt.
However the staff (excluding the SPA team who were just lovely) just didn't seem that bothered and as a solo traveller it was apparent they were more interested in larger groups or perhaps those individuals they thought would spend more.
Front reception even offered to arrange champagne to my room which never ever appeared. So all in all a very lack lustre experience.
I genuinely wish I had stayed at the other property in truth, if it wasn't for the fabulous view (rain or no rain) I would suggest there are better more accommodating attentive hotels out there which are worth your consideration.
Lisa
Stayed 1 night in Mar 2025