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Renaissance Suzhou Hotel

4.5 out of 5.0

Recent guest reviews

spent 5 nights in this hotel and wish had stayed longer. Room clean & comfortable. Location close to metro and taxis cheap and plentiful. Good breakfast as long as I insisted on freshly cooked poached eggs, which were fab. Staff helpful and friendly and hope service bot will never replace them. Pool too busy to use at times! Would happily stay here again

I travel 200 nights a year. The Renaissance Suzhou is my favorite hotel. When staying at the Renaissance Suzhou the entire Staff try's to make your stay feel like home and you are visiting friends. This trip the Club Lounge went out of their way to insure my visit was enjoyable. Led by Leo the entire club staff (Kite, Spring, Bree, etc) made sure I was comfortable and paid attention to insuring my needs were being met. The gym and pool is also exceptional. the Gym is well equipped and the pool area works well for swimming laps.

Very comfortable. Clean and quite. Rooms are modern. The food in the restaurant is good and the breakfast buffet has a very large offering. The staff is friendly. I dinged the rating one star for two reasons. First, they require everyone to where a swim cap in the pool, but could not make an exception for my daughter's braided African hair or offer a swim cap that could accommodate her hair. A five star hotel would accommodate. Also, while the walk-in showers are nice and clean, there are some gaps in the glass that caused some water to pond up outside the shower walls. We enjoyed the park across the street from the hotel very much. Definitely worth checking out, especially at night when it is cooler and the fountain puts on a nice light show.

说实在的,这个酒店有点老,好在里面的waitress and waiters 给这个有点老的酒店带来了生机。从reception 到 executive lounge,每个服务生都很热情也很负责,特别是行政酒廊的Spring,虽然忙上忙下,但是始终都是笑脸相迎,而且这么多人点的东西,她一个也不会弄错,真是佩服。不管是business,还是vacation,都是非常值得去的一个酒店,very very nice hotel.

We stayed for two nights over a three day period, as we stayed in the Zhouzhuang watertown. We left our luggage in the hotel and the staff took care of it. When we were checking in for the second stay, we came in from the heat and humidity, and the porter who retrieved our luggage even brought us tea, such a wonderful young chap. We had access to the executive lounge and the food and services were impeccable. Jean, the manager in the lounge, even assisted me with printing a work document, as I cannot access my non-Chinese email account. We would not hesitate to stay in the Renaissance if we are in Suzhou again.

THE HOTEL LOCATION • Suzhou CBD • Very nicely located just beside the central park • 15 minutes’ walk from/ to Metro • A lot of taxi by the lobby THE RECEPTION 10/10 • Bell boy: Very helpful and consistently attentive • Check in efficiency: above average services • Lobby Design: Modern contemporary/ very welcoming • The lift: Fast, nice, well ventilated and efficient but a bit old THE ROOM • Cleanliest: Very good 8/10 • Interior Design: Nice but old 5/10 • Bed Quality: 9/10 • Lighting: 5/10 • Size: Rather small room 5/10 • Bathroom: Small dark old 4/10 • Internet speed: Sufficient speed with access to all website 10/10 • The view: No comment • Noise resistance: 7/10 • Housekeeping Service: Very fast and helpful 9/10 THE FACILITY • Swimming Pool: Rather aged 6/10 • Executive Lounge: Excellent service specially their staff (Bree, Zofia, Spring & Vien) 10/10 • Gym: Aged with instructors 5/10

This hotel gives all the vibes of a high end hotel, staff is very friendly and helpful, rooms are very comfortable and they have a DJ playing live (lounge type of music) in the bar at nights. Very good location and relative close to metro station.

This is the best place to stay if you are in Suzhou! Excellent and very friendly and very very helpful staff! They never miss an opportunity to serve! The entire staff each and every one in the Executive Lounge on the 19th floor are so very helpful and are always on their toes to take good care of the people who stay here! The best service one can expect to get! Simply outstanding!!! Keep it up Renaissance Suzhou!!! Always my choice when in Suzhou either for work or for holiday!!!

Hotel is a little dated. Lighting inside the room was a bit too dim for our liking. Location wise, hotel is near to a couple of shopping centres and there are quite a number of restaurants nearby. Hotel is also near (~15 mins) to most of the attractions in Suzhou. We had our breakfast at the executive lounge but the selection of food was really limited. For those early bird, you can go to the park to walk around or look at people exercising. The Central Park Metro Station is at the end of the park as you walk from the hotel.

The staff was very pleasant and extremely courteous. The room was excellent, breakfast was amazing and filling. Traveling with Platinum benefits we got late night complimentary snacks and a skyline that twinkled into the night. Definitely worth staying at this hotel.

229 West Suzhou Ave Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Suzhou City Centre, Renaissance Suzhou Hotel is within a few miles (5 km) of popular sights such as Suzhou Pingtan Museum and Suzhou University. This 4.5-star hotel has 365 guestrooms and offers conveniences like 3 restaurants, an indoor pool, and a 24-hour fitness center. It's on the riverwalk and also 2.7 mi (4.4 km) from Suzhou International Expo Center.


Dining

Enjoy dining at Food Studio, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All of Renaissance Suzhou Hotel's 365 soundproofed rooms provide sofa beds, minibars, and electric kettles. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Beds sport down comforters and bathrooms offer hair dryers and free toiletries. Free newspapers, free bottled water, and safes are also standard.


Property features

Renaissance Suzhou Hotel features an indoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 800 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 11 meeting rooms, and a conference center.

Room options

Deluxe Room

King 1 | Full 2 | Sleeps 3

Club Room

King 1 | Full 2 | Sleeps 3

Club Suite

King 1 | Sleeps 3

Premier Club Room

King 1 | Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

97% of guests recommend this hotel

Total of 699 reviews