Renaissance Suzhou Hotel4.5 out of 5.0
Recent guest reviews
The service at first floor main restaurant is very helpful and impressive; My special appreciation to Peter and Christina been always try their best in meeting my unique request due to the personal health situation. Also the new layouts at the top floor Executive Lounge are very welcoming!! I like it very much and certainly will come back more often!!
This is my first time to live after two months fitment,everthing for me is new,It looks like I back to a new home.The new room,the new lounge,every staff in lounge are very friendly,Thanks about Kite,Vicky,Flicker and Janisa,both of them can always take care of me,they can offer me what I want to take,they make me feel at home
Renaissance is like coming home. One big happy international family. Great facilities, you could wish for better staff especially the navigators Jace who opened up a whole new world to.explore Suzhou is not just a.city its s whole new experience Jas Singh - United Kingdom .The excellent staff Devin and Jace.
Very nice selection of food in the lounge. Great location, near Jinji Hu which is a local landmark and very close to Suzhou center which is a mega mall. Ligongdi has a wide range of restaurants and bars. Vicky and Kite are very helpful in the lounge.
Stayed here several times,, the service is great! I use the pool, perfect for swimming laps. Nice park right across the street. Close access to the subway. The club room is welcoming with a good selection of food and wine.
2nd time to Renaissance and as always had a good pickup at railway station managed by my good friend and navigator JACE , driver was standing infront of the door with the name card, helped us picking up luggage and everything, morever breakfast is awesome also people assit you a lot , clean and comfortable room, excellent service atarting from lobby boy to navigating guy JACE , to the breakfast servers to reception people. Overall excellent stay and have excellent views as always for this place and people
We were undecided on whether to stay at Marriott or Renaissance Suzhou for our 2 night stay in December, but ended up deciding to stay at Renaissance due to its close proximity to the more modern Industrial Park and 10min walking distance to Jin Ji Lake. There were some mix up at check in on whether Elite members can be upgraded to Suites and we didn't end up getting it, so that was disappointing. It was our first none-suite upgrade for the last 7 Marriott/Renaissance hotels we stayed in... However after that, it was all smooth sailing and the services lived well up to all the good reviews. The guest services manager, Ben, was terrific in providing us with guidance with various attractions in Suzhou and the showed a great deal of courtesy during our stay. Bruce was also very efficient and kind during check out. Breakfast contained a wide range of choices (including mango which is rare in China!) and the Executive Lounge (first 24 hour lounge that I have been to!) had nice and helpful staff members. Overall a very nice hotel in Suzhou with great staff and services. Recommended and I hope there is more flexibility with suite upgrades for Elite members in the future.
Being a Marriott member, this was our first time ever staying at a Renaissance hotel, rather than our usual Marriott hotel. We are extremely impressed with the impeccable service provided. We highly recommended Renaissance Suzhou Hotel for business and/or family trip to Suzhou. The hotel staff are extremely accommodating, friendly and attentive to details (Betty offered water for our road trip, housekeeping remembered our special pillow request when we asked to switch our room). Sookie and Lynn are extremely helpful in clarifying Club lounge service. Thank you for making us feel at home.
Overall the hotel installations are in very good condition, the breakfast is good and overall good service. Friendly people and especially Jace from concierge was very helpful with transportation tips for places.
Nice stay at this hotel, very kind staff. Room clean and comfortable perfect location. Lounge is helping as to stay in office and staff is caring about your business well done. I’m sure be back soon at this hotel
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Indoor pool
Gate to the East is within a mile (2 km) of Renaissance Suzhou Hotel, and other popular attractions like Suzhou Pingtan Museum are within a few miles (5 km). This 4.5-star hotel has 365 guestrooms and offers conveniences like 3 restaurants, an indoor pool, and a 24-hour fitness center. On the riverwalk, it's also near Suzhou University and Suzhou International Expo Center.
Enjoy dining at Food Studio, one of 3 onsite restaurants. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served each morning for a fee.
All of Renaissance Suzhou Hotel's 365 soundproofed rooms provide sofa beds, refrigerators, and minibars. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Electric kettles, free newspapers, and free bottled water are also standard.
Renaissance Suzhou Hotel features an indoor pool, a children's pool, and a 24-hour fitness center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for CNY 800 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, 11 meeting rooms, and a conference center.
Reviews from Trip Advisor
97% of guests recommend this hotelTotal of 997 reviews