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Crowne Plaza Suzhou

5.0 out of 5.0

Recent guest reviews

This is by far the best hotel I have stayed in and I travel a lot. From check in to check out stayed there for 8 days during a business trip and will return on Monday for another 2 nights. I will not name any one member of staff as each one that I interacted with were so professional and friendly. I don't usually eat in hotels but the restaurants here are fab especially TBoat where the staff are incredible. Crowne Plaza must hand pick their staff as am staying in shanghai for the weekend at Westin another 5 star hotel and honestly I can say there is no comparison. It is impersonal, no interaction from employees and run totally like a business with no personality.thanks to everyone of staff from bell boys conceirge reception restaurant bar. Fitness centre and room service. Don't lose your personal touch it makes you stand out from the rest. I will definitely stay here on all by business trips to Suzhou. Looking forward to returning on Monday even though it's only for 2 nights Than you

I got really great experience while I stayed in Crowe Plaza Suzhou this week. Deeply impressed by the hospitality delivered by GRO team members, a group of young and energetic girls under Can Dede, Flora Wang, Wendy Zhang, Nadya Li. etc. Also special thanks to Kira in the executive lounge, who introduced and served different drinks to me. Will always stay here when travel to Suzhou

One of best IHG hotels in China! Club lounge service is greatest! Food choice and service is excellent. Staff are very attentive and charming. Valerie was the star host! A delightful young lady who did a fantastic job👍

The hotel itself is one of the most beautiful I have ever stayed in. Very spacious lobby and the hotel is right on the lake, so you get a fantastic view of the water (if that's your thing). The food and the service are top-notch. The only drawback is that there is smoking allowed indoors. I don't know if this is normal for China, but the last hotel I stayed in during my last business trip to China, did not allow smoking.

It's everytime nice to comeback to this hotel. Big rooms and a good view over the lake. Breakfast and Dinner are also very good. Each time good service. Also very good are the lounge and the staff there. Especially Valerie and Anne.

The hotel excels in Suzhou industry park over last years, offering consistently good service. Hotel is well maintained in every detail, and team well managed. Rooms are spacious and luxury, superior and warm lighting, extensive TV program. The bath room is large and fine. The team is helpful, friendly and well trained. The whole hotel is kept fresh and tidy like a new one. Breakfast buffet can fulfill every wish, both international and Chinese cuisine. Location is good and convenient for business travelers to the industrial park.

The Crowne Plaza Suzhou is well worth the price. The executive lounge, The Admirals Lounge, has very caring and considerate staff. Sue is exceptional host. The food and beverage will meet everyone's needs. A must try!!!

This hotel is not cheap but located at the lake and rooms with view over the lake. Those rooms you need to pay extra but ok. Further rooms are very nice as well good breakfast. It's not close to the old city of Suzhou but for short period nice located.

This is my my first stay at Crowne Plaza Hotel Suzhou. I start to have good impression upon my arrival at hotel. Nice and unique hotel with the shape and theme of a ship, a very suitable theme considering the hotel is located at the side of famous Jinji Lake in Suzhou. Check in process is quick and efficient. And since this is my first time, the front desk officer shows and introduce me the facilities and outlets in the lobby. Nice introduction. After putting my luggage in my room, I walk to Admiral Lounge, the club lounge. Cozy lounge with fantastic view of Jinji Lake. Lounge staffs serve with warm hearted attitude. It is very relaxing. Thanks to Ms. Kira, the intern staff in the lounge for her nice little chat while I wait in the lounge for my dinner appointment. Really appreciate the offer for soft drink and refreshment. Look forward to having nice stay in Crowne Plaza Hotel Suzhou for coming days.

I am staying in Suzhou at the Crowne Plaza on a business trip for the last weeks. The hotel is amazing and resemble a cruise ship sitting on the banks of Jinli Lake and also its design is very curate and warm. The rooms are consistent with the "nautical" feel of the hotel and you really feel like you're on a cruise after a couple of days. The suites are located on the last two floors and if you are lucky enough you could get a room facing the lake and the new buildings on construction which they have spectacular light shows during the night, unfortunately I wasn't so much. On the first floor of the room there is a bathroom for the guests, a spacious closet, a living area where to welcome guests and a balcony. On the upper floor the bedroom and a bathroom of equal dimensions divided by a glass pane where you could see through the bedroom. My room had a stunning jacuzzi tub, rainfall shower head, huge white marble bathrooms, double vanities with lots of storage. My room had a nice glass desk with handy plug in's nearby where I was able to work at night looking outside my windows. The hotel has a gym, a sauna and indoor and outdoor pool overlooking the lake. The are different restaurants to choose from but my favorite one is T-Boat where great western dishes but also Asians are served, the desserts are a must. The best part of the hotel is of course its wonderful staff always very welcoming, friendly and ready to help you in any situation Special thanks to Edric who is extremely helpful getting taxis, answering questions and booking train tickets..etc. When you walk downstairs in the morning, there are never any less than 10 employees standing at attention and hoping they can help you in any way. I have stayed at pretty fancy places in my life all over the world but I have never seen a staff more willing to do anything for their guests, nor have I ever been treated better or felt my business was more appreciated.

Room options

Deluxe Room

King 1 | Sleeps 3

Club Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Club Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

95% of guests recommend this hotel

Total of 934 reviews