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Crowne Plaza Suzhou

5.0 out of 5.0

Recent guest reviews

stayed in presidential suite for five nights for family visit and service is wonderful. our first room air con is not working well. first night is in sweat and disappointment. The manager named Ms Jiang helped to change room and it is perfect there after. Club lounge service is great too, Thanks to attention to detail by Shanny wang and Nini wei The hotel is quite large and Whenver i appeared to get lost, there is help from hotel staff. i still have three more nights to.go and s9 far the experience is exceptional.

It is a very comfortable, nice, modern hotel. The rooms are large with modern interior. TV and music installation to relax. I tried the buffet dinner, whic was a pleasure with better food than most restaurants in Shanghai, that I tried. Very recommendable.

Fantastic hotel. I was lucky to get a room upgrade and got a corner suite overlooking the lake. The staff couldn't do enough for you , extremely helpful. Breakfast is buffet style and a good mix of western and Fitness room was good enough and clean. Swimming pool indoor 25m perfect . Also have an outdoor pool but a little to chilly to use in April. Bar and food, lots of people choosing to use the hotel area which meant it was lively but its big enough to have a quieter drink if you prefer. Food was a mixture of Chinese and American tasted great with good service... Would rate this hotel as one of the best ive ever stayed in!!! I will be back.

My wife and I visited Suzhou for the first time staying at Crowne Plaza Hotel (looks like a ship on the external). The ambience was very nice when we entered the hotel. The Reception staff were very patience during check-in. Hotel room was also very comfortable. We had a room overlooking Jin Ji Lake. Nice view. We went to the Club Lounge on Level 7 and was served by Shanny Wang. She and her colleague Max really made us feel very comfortable spending our evening relaxing in the Lounge. We were looking for a certain shop on recommendation by friends and the staff at the Concierge were very helpful in directing us, even to the nearest exit at the metro to the shop. Overall, we had a good stay on our first visit to Suzhou. Thanks to Crowne Plaza for a wonderful Suzhou experience.

I come to this hotel for business trips - at the last one (Jan 2018), we used their meeting facilities. The rooms a fairly large, the service is good. Breakfast is outstanding! At lunch time the restaurant is crowded and noisy. The bar is a good one. Their meetings rooms have all the equipment you need.

Best hotel in Suzhou. Great and friendly service and especially club lounge are exceptional for P.R.China hotel. Guest rooms are modern and comfortable. New Suzhou Center Mall is nearby. Hotel is easily accessible with Suzhou Metro (Dongfangzimen Station, Metro Line 1)

My wife and I stayed here a couple days and enjoyed our stay. The location is great with a mall about a block away and not too far from the tourist sites to the west. The hotel room was very comfortable. We ate in the hotel restaurant (TBoat) one night and the food was good. If you are looking for a comfortable stay in Suzhou, you should stay here.

First time I stayed at this hotel, was in Feb 2018. It was very good experience so I though I should stay here again. And I am still very happy with the hotel. From the moment you arrived, check in, lounge, staff at T-boat restaurant, Edric and Max at the club lounge. They are just so good in what they are doing to make you feel comfortable. By the way, It is by the lake side and the view is just astonishing. This hotel should be the example for the rest of Crowne Plaza

I have visited many hotels, but one of the best atmosphere and personal service I found here. The staff all the time is fulfilling all the guest wishes and needs. Nobody is perfect and mistakes happen sometimes. After the management recognized it, I is corrected immediately. And thereafter the process will be improved. Never the same mistake happend again! Specially for Europeans the food is on high level. I cannot miss 🍞 bread. And the kitchen is baking all day the best which I ever found in China. For Chinese you find also all local Chinese food as approved by my Chinese girlfriend. On weekends Chinese children enjoy with their parents a very family like atmosphere. The staff is all the time very kindly. Shanny Wang makes a great job as Club Lounge Captain now in the Admirals lounge and nevertheless Nini,Sue, Lynn, Max, Edric And not to forget Alice, Peter. Jacky, Henry, Yuki And all the others I forgot their Names (sorry) All together a big family for my happiness during my trip. The best atmosphere and personal service I found here is the best which I ever found in China.

We came to the hotel in a didi and the first we see is a gentleman opening the car door for us. In the reception we met a really nice senior guest relation officer named Yuki Zhao who made our check-in quick and informative and then showing us the way to the elevator. In the room we were met with a nice bed with swan towles, rose leaves all around the room, a bouquet of roses, a personal card and a complementary bottle of red wine from our guest relation officer Sharon Ni. The best welcome we could have!!! After our arrival we went to see the club lounge wich was included in our room. We then met this nice young man Max Ma who is the club lounge agent. He showed us around in the lounge while telling us about different sites to visit in Suzhou, nice guy. This hotel has several great resturants with amazing food both in taste and setup! We visited the gym and swimming pool. Both with a good standard. Fresh bottles of water in both the gym and swimming area wich is nice. Comfy changing rooms with slippers and nice towels. As a couple celebrating for a weekend i must say that this hotel is beautiful and has a lot of great employees making the stay as comfortabel as possible.

168 Xinggang Street Suzhou Jiangsu

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Marina
  • Spa

Crowne Plaza Suzhou places you within a short walk of Gate to the East and within a mile (2 km) of Suzhou Culture and Arts Center. This 344-room, 5-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants. Located centrally in Caojiatian, it's also near Suzhou International Expo Center and Yuanrong Times Square.


Enjoy the pool views at Sun Seeker, one of 5 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.


All 344 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other amenities include free newspapers, safes, and ironing boards.

Property features

Guests of Crowne Plaza Suzhou have access to a marina, a full-service spa, and a nightclub. You can take advantage of free offsite parking, along with a train station shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, a health club, and a sauna.

Room options

Club Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Club Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Deluxe Room, 2 Twin Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

95.0% of guests recommend this hotel

Total of 1232 reviews