Crowne Plaza Suzhou5.0 out of 5.0
Recent guest reviews
Returning to this hotel another time, One becomes fully aware that this is hotel is a extra top class Crowne Plaza. Excellent breakfast, superior unique design as yacht, well maintained facilities, gracious staffs, marvelous rooms, top quality linings, ...... I shall return.....
This is one of the Best hotel I have ever stayed. Incredible people and hospitality service. Emma in their Sunseeker in house restaurent has provided best customer service and experience. She introduced traditional Chinese sweet to us explaining what it means and how Chinese culture celebrate it. She was helpful in all matters and best in class. Nadya, Guest Relation Officer was very helpful as well explaining options for city tour. Peter, Concierge Service officer was a great help explaining about seevices and he is always smiling, A real Gem person. If one is in Suzhou area, you must stay in this hotel and experience what good hotel means. 5 Stars are not enough rating. I would give 10 stars !!
Although my room was not ready when I was checking in, they did let me drop off my luggage so I could go out for lunch, and they did give me a free drink voucher as compensation. I only stayed one night, as I was traveling to several cities during my stay in China, so I did not try the hotel restaurant. Customer service was excellent. Coming in the door, you are greeting by an employee who will direct you to the front desk or where ever you need to go. Front desk was kind and courteous. The lobby overlooks the lake, which is a very scenic overlook. There were a selection of motorcycles and cars on display in the lobby that made for interesting decor. They were working on constructing the docks out front, though this did not create much noise. The breakfast was very good, the best cup of coffee that I had while I was in China, which for me is essential to starting my day (at a hotel in Wuhan they had no coffee and no tea).
Best hotel in China that I have stayed in so far. The room was excellent even if I didn't get a room with lake view. The breakfast buffet was so good. I didn't use their indoor pool & jacuzzi but it looked really nice when I took a look. The hotel staff was always so friendly and helpful all the time. But the best part was their lobby bar. Hopefully I will return to this hotel someday.
I stayed on the 7th floor and had beautiful views of the lake. The restaurant and food were AMAZING and the staff exceptionally friendly and helpful. There was a sliding door to a small outside patio (although it was difficult to lock the door, so while I felt safe as there were walls between each balcony, it was the only "complaint" I had).
This is already my favorite hotel in Suzhou. Buffet is great, rooms are very nice and comfortable, great options for local or Western food, very friendly service. Have stayed here at least 10 times and never disappointed. Then last night as I was traveling on my Birthday, Nadya (Guest Relations Officer) and a co-worker brought me a birthday cake!! Really brightened up my day, Nice Touch!!
It was a great time staying in Crowne Plaza Hotel in Suzhou. Especially the friendliness from every hotel staff was great. Marygail, Stephanie and Nadya were our favourites, so friendly and helpful. I never got this before in any other hotel. We were there for business for 3 1/2 weeks and it was a relaxing time. The rooms a big and very comfortable, big and smooth bed, big bathroom with bathtub and a giant showerhead (i love that). The only negative thing, that there is only a small cabinet for clothes. When you stay there a lot of time then you have to let most of your things in your suitcase. When you stay there for not a long time then I think there is enough place for all your stuff. The breakfast ist very very good, so giant and you find anything you want to find like fruits, a lot of different breads, eggs in different ways, bacon, sweets. The only things that I have missed was some more sausage or ham or something like this. There is a fitness center and a swimming pool (25m). Every morning before breakfast I went to the swimming pool and after that to the Sauna, that was great. Only the water has got a little bit to much chlorine for me, but I think it‘s ok. Even the reception was very good. We had to expand our stay. We wanted to leave at saturday and at friday we asked the reception to extend our stay until wednesday. The guy said that the hotel is completely full at the weekend, then calls somebody and finally it was no problem to stay til wednesday in the same rooms. So, overall everything was perfect and on the next trip we will come again! Greetings from Germany
Very accomplished hotel providing all the amenities for an enjoyable stay for either business or vacation. It is a good location to explore the local area with the opportunity for a good scenic walks with good restaurants located close buy if you want to eat out but the hotel food is also very good.
Amazing hotel with top notch service, delicious quality food and perfect location. Had the roast dinner at T-boat restaurant and it was so tasty, it felt like I was back home in the UK, well it was better than a lot of roasts that I’ve had back home! All staff are so friendly, welcoming and professional, especially reception and Conceirge. The breakfast buffet has a great selection of western foods such as granola, English breakfast and waffles. Thank you for a wonderful stay.
From the moment we arrived at the Crowne Plaza hotel, we were greeted with impeccable service that left us feeling pleasantly surprised. Needless to say, this service persisted throughout our stay, and the warmth, friendliness,and astonishing attentiveness of the staff left me feeling like royalty. (The only downside with this was that I became spoiled--can I take the Crowne Plaza staff back home with me?) The hotel itself was beautiful, the rooms were clean, and room service as well as any special requests we had were always promptly attended to. The breakfast buffet was just OK for me, but there was generally a wide array of options to choose from and I could always find something to get me through the morning. Also, when the waitresses discovered that I had certain dietary restrictions (pescatarian), they offered to have the chef prepare a side of fish specifically for me, and they thoughtfully remembered to do so the remainder of my stay. I don't have enough good words to say about the concierge service. Edric is the guy to go if you want to find your way around the most important parts of Suzhou. His vast knowledge of the city, his excellent recommendations, and his competence in arranging and booking travel accommodations for us made our trip hassle-free, headache-free, and so smooth and pleasant. Perhaps the aspect I was most appreciative of though was that he was readily available to us by phone (through text and/or call) if we ran into issues outside of the hotel. At one point during our trip, we got lost in a remote area of Suzhou at night and in an area where it was difficult to find anyone to communicate with. I called Edric and he arranged for our driver to pick us up at that location within 15 minutes. Truly amazing. I could go on and on--thanks for your excellent service, Edric. Toward the end of our stay I was acquainted with another of the wonderful staff members, Nadya. After we checked out, we had a few hours to kill before our train departure, and she offered to take us to a more comfortable and private lounge area while we waited. She made our last few hours at the Crowne Plaza extra memorable with her thoughtful accomodation and great conversation. I don't think any hotel experience can compare to Crowne Plaza, and there is no question I would stay here again if I return to Suzhou.
- Free WiFi in rooms and public areas
- Onsite dining
Located in Wuzhong within a short walk of Gate to the East, Crowne Plaza Suzhou is within a mile (2 km) of Suzhou Culture and Arts Center. This 344-room, 5-star hotel welcomes business and leisure travelers with a marina, a full-service spa, and 5 restaurants. Located centrally in Caojiatian, it's also near Suzhou International Expo Center and Yuanrong Times Square.
Enjoy the pool views at Sun Seeker, one of 5 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6 AM to 10:30 AM.
All 344 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can enjoy satellite TV and stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, bathrobes, and slippers. Other amenities include free newspapers, safes, and ironing boards.
Guests of Crowne Plaza Suzhou have access to a marina, a full-service spa, and a nightclub. You can take advantage of free offsite parking, along with a train station shuttle. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, an outdoor pool, and a health club.
Reviews from Trip Advisor
95% of guests recommend this hotelTotal of 1047 reviews