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W Suzhou

5.0 star property
Luxury hotel with 3 restaurants connected to the convention center in Suzhou

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Photo gallery for W Suzhou

49-inch LED TV with cable channels, TV, pay movies
Studio Suite, 1 Bedroom, Lake View | Premium bedding, down comforters, minibar, in-room safe
Bar (on property)
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Indoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Spa
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
Building 7 Suzhou Center, corner of Xinggang Avenue and Suhui Road, Suzhou, Jiangsu, 215021
  • Place, Gate to the East
    ‪4 min walk‬
  • Place, Suzhou Center Mall
    ‪8 min walk‬
  • Place, Jinji Lake
    ‪18 min walk‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Wonderful King Room, 1 King Bed, City View

Premium bedding, down comforters, minibar, in-room safe

Wonderful King Room, 1 King Bed, City View

  • 506 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Queen Room, 2 Double Beds, City View

Premium bedding, down comforters, minibar, in-room safe

Wonderful Queen Room, 2 Double Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • 506 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Spectacular King Room, 1 King Bed, High Floor City View

Spectacular King Room, 1 King Bed, High Floor City View | Premium bedding, down comforters, minibar, in-room safe

Spectacular King Room, 1 King Bed, High Floor City View

  • 506 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Queen Room, 2 Double Beds, High Floor City View

City view

Spectacular Queen Room, 2 Double Beds, High Floor City View

  • 506 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Fabulous King Room, 1 King Bed, Lake View

Fabulous King Room, 1 King Bed, Lake View | Premium bedding, down comforters, minibar, in-room safe

Fabulous King Room, 1 King Bed, Lake View

  • 560 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Cool Corner Suite, 1 Bedroom, Lake View

Cool Corner Suite, 1 Bedroom, Lake View | Premium bedding, down comforters, minibar, in-room safe

Cool Corner Suite, 1 Bedroom, Lake View

  • 1033 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom, Lake View

Premium bedding, down comforters, minibar, in-room safe

Studio Suite, 1 Bedroom, Lake View

  • 1033 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Mega King Room, 1 King Bed, High Floor Lake View

Mega King Room, 1 King Bed, High Floor Lake View | Premium bedding, down comforters, minibar, in-room safe

Mega King Room, 1 King Bed, High Floor Lake View

  • 560 sq ft
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, 1 Bedroom, High Floor Lake View

Marvelous Suite, 1 Bedroom, High Floor Lake View | Premium bedding, down comforters, minibar, in-room safe

Marvelous Suite, 1 Bedroom, High Floor Lake View

  • 1216 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Fantastic Suite, 1 Bedroom, Lake View

Fantastic Suite, 1 Bedroom, Lake View | Living room | 49-inch LED TV with cable channels, TV, pay movies

Fantastic Suite, 1 Bedroom, Lake View

  • 1216 sq ft
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe

Room, 2 Double Beds

  • 506 sq ft
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Room, 1 King Bed

  • 506 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Suzhou

Located in Suzhou Industrial Park, W Suzhou is a leisurely stroll from popular sights such as Suzhou Center Mall and Jinji Lake. This 379-room, 5-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym. It's connected to the convention center in central Suzhou and also close to Suzhou Culture and Arts Center and Suzhou International Expo Center.

What's nearby

  • Gate to the East - 4 min walk - 0.3 miles
  • Suzhou Center Mall - 8 min walk - 0.5 miles
  • Jinji Lake - 18 min walk - 1.0 mile
  • In City Shopping Mall - 2 min drive - 1.4 miles
  • Humble Administrator's Garden - 6 min drive - 4.0 miles

Getting around

  • Dongfangzhimen Station - 6 min walk
  • Suzhou Railway Station - 18 min drive
  • Hongqiao International Airport (SHA) - 75 min drive

Restaurants

  • ‪牛New - ‬5 min walk
  • ‪牛小新 - ‬5 min walk
  • ‪左庭右院鲜牛肉火锅 - ‬6 min walk
  • ‪Woobar - ‬3 min walk
  • ‪韓宮宴 - ‬5 min walk

About this property

W Suzhou

Luxury hotel with 3 restaurants connected to the convention center in Suzhou
Guests staying at W Suzhou enjoy an indoor pool, a 24-hour gym, and a steam room. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this luxury hotel include free WiFi in public areas, a conference center, and coffee/tea in a common area.
Guests can expect 49-inch LED TVs with cable channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, espresso makers, and free newspapers. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool, a 24-hour health club, and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include hot stone massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

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  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 167 reviews
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The price is $116
Dec 7 - Dec 8
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • SOL37
  • Su Yan
  • The Kitchen Table
  • Woobar

Things to do

  • 24-hour health club
  • Designer stores
  • Fitness classes
  • Indoor pool
  • Shopping mall
  • Steam room
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 7 meeting rooms
  • Conference center (8,751 square feet of space)

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 38 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for CNY 350.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 350.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel W Suzhou
W Suzhou Hotel
W Suzhou Suzhou
W Suzhou Hotel Suzhou

Frequently asked questions

Is free cancellation available at W Suzhou?

W Suzhou provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do within easy reach of W Suzhou?

This hotel is situated in Suzhou Industrial Park within a short 12-minute walk of Suzhou Center Mall and also 12 minutes on foot from Jinji Lake. You'll also find Guanqian Street and Pingjiang Road within a short drive.

Is there parking available at W Suzhou?

Yes, there is accessible parking and electric car charging available.

Is there a spa available at W Suzhou?

Spa services at the hotel include hot stone massages, aromatherapy, and body scrubs.

Does W Suzhou have a casino on the premises?

No, W Suzhou doesn't have a casino.

Is there an indoor pool at W Suzhou?

Yes, this hotel has an indoor pool.

What will couples enjoy most about a stay at W Suzhou?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Are there hot tubs at W Suzhou?

No, but this hotel does have a steam room.

Does W Suzhou feature a restaurant that includes a breakfast menu?

Yes, W Suzhou has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does W Suzhou allow pets to stay free of charge?

No, pets aren't allowed at W Suzhou.

Are there connecting rooms at W Suzhou?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from W Suzhou?

The closest major airport to W Suzhou is Wuxi (WUX-Shuofang), which is 27.3 mi away (46 minutes by car).

Can I book a room with a balcony at W Suzhou?

No, you won't find guestrooms with balconies at W Suzhou.

Does W Suzhou have a wedding venue?

There are wedding services available at W Suzhou if that's in your vacation plans.

W Suzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 70 out of 103 reviews
Rating 8 - Good. 20 out of 103 reviews
Rating 6 - Okay. 12 out of 103 reviews
Rating 4 - Poor. 0 out of 103 reviews
Rating 2 - Terrible. 1 out of 103 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

liran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Pansy

Liked: Cleanliness, staff & service, property conditions & facilities
Conveyance of the location
Stayed 1 night in Feb 2025

10/10 Excellent

Tao

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

Amilia

Stayed 2 nights in Sep 2024

8/10 Good

Haijuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was Amazing. Excellent service, friendly staffs. I am highly recommend for this W Hotel in Suzhou.
Stayed 2 nights in May 2024

8/10 Good

Ran

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Unique designed lobby and lounge. Spacious rooms. The staff require a bit more training on check in and out,
Stayed 1 night in Mar 2024

6/10 Okay

Mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Person who checked us in was a disaster while I tried to check myself in as well as two other colleagues. The other two parties ended up in the wrong rooms and had to change. I had explained this to him clearly but he was going way too fast and not listening. Further, no cream in the container in the bathroom (a pain to call for more). Also, I expected more from the breakfast buffet in terms of fresh pastries. I had a day old croissant, which I did not expect from the W brand. I also felt the staff was not that attentive in this restaurant. The staff at the Chinese food restaurant on an upper floor the night before had been great.
Stayed 1 night in Nov 2023

10/10 Excellent

Xiaochen

Stayed 1 night in Aug 2023

10/10 Excellent

Bernie

Liked: Cleanliness, staff & service, property conditions & facilities
An extraordinary stay. Suzhou is amazing and we picked a great place to enjoy it during Dragon Boat holidays. The recently opened dining experience on 37 floor was incredible. View of Suzhou lakes amazing as was the food and cocktails. So fresh and yummy. Staff service so good at all times. Perfection. Loved it.
Stayed 2 nights in Jun 2023

8/10 Good

Dashan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Unbeatable location right next to the Oriental Gate and connected, walkable access to shopping malls and the lakeside. Hotel lobby is grand and fun. Staffs are helpful, friendly, and caring. Rooms are definitely hi-tech and hip - the giant moon-shaped accent light sets the tone. Scene-setting lights and full automated toilet. Bathtub is huge and bath salt is provided. Great vibe for a night out! However not so much if you had to work - the desk area wasn't well lit, and the chair was definitely not comfortable for work. This might be a me problem tho - not a hotel for work anyways! Also worth highlighting that each room comes with a proper HEPA air purifier, great for those who are COVID-concerned. Unfortunately the room for my first night stay had some plumbing issues (smelled bad), and some lighting/frosted glass didn't work properly. The staff were extremely caring and moved me to a different room for the rest of the stay. Really appreciated their help.

10/10 Excellent

Chloe

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best breakfast

Feels like family when arriving here. The service is fantastic, location is perfect, views are to die for and the breakfast and brunch are delicious!
Stayed 2 nights in Apr 2021

10/10 Excellent

Janet

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Love my stay. It was perfect. Super comfortable and clean.
Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In room coffee (French press) is a mess and below expectations for such upscale hotel room
Stayed 2 nights in Nov 2020

10/10 Excellent

Emiliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Andy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CP值很高

Very good location and very nice service
Stayed 1 night in Jul 2020

10/10 Excellent

Yizhou

Stayed 2 nights in May 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

As usual very good
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior design was amazing especially the bathroom, really relaxing bathtub with music ... the bed was great too. I don’t have anything which I dislike... and Overall was satisfied with everything.. The location was great too which connects to a Suzhou Centre n have metro n lost of restaurants.
Stayed 2 nights in Dec 2019

10/10 Excellent

Kyungmin

Stayed 1 night in Dec 2019

10/10 Excellent

NEBruno, From Boston loved Suzhou

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally clean, modern, great amenities. The staff was very friendly and always eager to help.
Stayed 3 nights in Dec 2019

6/10 Okay

Kin Wah Thomas

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

A stupid actress

I was offering free breakfast during check-in on 29 Aug 2019. I went to take breakfast on 31 Aug (Sat) in TORO LOCO. However the waitress couldn't find my record of having free breakfast, so I tell her to check my free offering from your computer system. Ridiculously that she keeps on asking me the name of the check in-receptionist :( ? what? The waitress name is called Eva in TORO LOCO! Poor training, stupid response to customer!
Stayed 3 nights in Aug 2019

8/10 Good

Joe, Shanghai

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great. Management is very good. Service still needs to be improved.
Stayed 2 nights in Aug 2019

10/10 Excellent

Zhong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

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