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Four Points by Sheraton Taicang

4.0 out of 5.0

Recent guest reviews

Rooms are nice, clean and feels updated. The breakfast offers a decent variety, but most of the eggs, rice, and noodles are a bit too oily for my taste. I also noticed fresh juices are no longer available during the breakfast spread. Most of the hotel staff are generally helpful too. Internet is often slower from dinner onwards, and I was told by the hotel staff during check in that it comes with VPN. But I could only log in to certain apps and had to use additional VPN software to access Google, Facebook, and whatnots. The hotel is also extremely near to the Wanda Plaza, which offers a good selection of restaurants and bubble teas. It is also approximately 15 minutes walk away from major banks.

Stay was normal, without disturbing events and unpleasant experiences. No reason to say that I was amazed with some nice feature as well. Sleeping quality was good, room was big, though I took higher room category. The breakfast was mediocre and could be better. Reception was mixed with experienced and rather irrelevant staff, and from second try I found the right lady on the reception and thanks to her check in and out was smooth. The lobby and the room were really clean which is not always the case even in upscale hotels in China. That’s appropriate hotel to stay for business.

Returning to Four Points in Taicang 12 months after my last visit, I noticed that the area surrounding the hotel had developed a lot. Within walking distance of the hotel I found a large mall called Wanda Mall. There I found Starbucks, KFC, McD's, and all the other western comforts you may desire. The room was clean and easy to navigate. The wifi did not play well with my VPN for some reason. So, remember to kill your VPN software before attempting to join the network. The biggest opportunity for improvement was the evening buffet. The live band was a nice touch, but the layout and the food seemed dated and unappetizing. I will stay here again because of the hotel's convenience and efficiency.

It has been my second time staying here. All my experiences has been perfect! They have everything I expected for a nice & cozy stay. The front desk staff were very friendly. She even took me up to my suite and showed me how to use the panels. I also met her in the executive lounge on the 2nd floor. She recognize me and cared about my my stay. The housekeeping ladies did a great job. They refused to accept tips and said its their duty to clean the room. The executive lounge opens everyday from 6 to 9pm. They offered a variety of food and drinks including warm dishes (rice, noodle, soup, meats), finger food (sandwiches, pizzas & etc), fruit, desserts, wines, beers, soft drinks & hard liquors. I was tired from my flight & it was nice to have a place to relax. The Presidential Suite was sooooooooo gorgeous. It is 350 sq meters. There are 2 bathrooms (including steam room, sauna room & jacuzzis), a huge living room, beautiful office, dining area, a kitchen & 2 wall-in closets. I got lost all the time in the unit so my legs were sore 😅. I also love their breakfast buffet & Chinese restaurant. The breakfast buffet has Chinese style & western style food which can satisfy people from anywhere. Their Chinese restaurant has really fresh seafood & everything tastes so yummy. All the services in the dining places were very nice. I’ll always come back for their hospitality, facility & location!

Our stay was really awesome the hotel staff and their service for extremely friendly and excellent. I would mention that the hotels concierge is excellent and highly customer friendly specially Mr Tony. We got an upgrade to a spacious corner room. Transportation is convenient. Location of the hotel is great. Executive lounge offers great food and drink. Breakfast is excellent, you can have the selection of traditional Chinese food or Western food. Overall stay was excellent. Thanks will come again for sure.

I spend 3 days in this hotel and i really enjoyed. I would like to recommend this hotel as a great staying place. The location is perfect, you can find food and place to shop near the hotel, it's a perfect location for people visiting. I wanted to point out Tiffany, her enthusiasm of the work and the perfect English she speak, make the impression of the stay perfect. The room was very nice, clean well appointed, and well maintained. The room was a big, it is a city hotel and the layout worked well. The bathroom was nice and the shower had good pressure and hot water. The breakfast was great. It is a very large breakfast area and when I arrived was quite full and bustling. recommends this hotel to people that are still choosing where to stay during the visiting.

This is the second time that I have stayed at the Fourpoints by sheraton in taicang. Both times have been a fantastic experience. The breakfast buffet is great, along with the evening food and drinks. The staff is very friendly and helpful, which adds to the wonderful experience at the Fourpoints. The staff is always warm and friendly and very helpful when checking me into the hotel. All of the hotel staff is very friendly and helpful. This Hotel provides world class service and a fabulous customer experience.I will stay here everytime that I come to Taicang.

Hotel is very luxurious as are most western chain hotels in China. Property very well maintained and room was very large. Bathroom and shower separate and spacious. Breakfast was included and excellent. Nice to be able to walk to shops and restaurants. Would go back to this hotel anytime.

Family treat weekend in taicang, and barely wanted to leave the hotel it's so nice. Of course it's GOOD but worth it. Food and service in the lobby excellent, superb breakfast. Will be back again soon.

Always satisfied with my stay at Starwood Hotels!! Staff are friendly and helpful and make it in their best interest to help attend to your needs. service, environment, cleanliness, locations are pretty good. Will definitely choosen this hotel again on my future trip to Taicang.

No 288 Shanghai East Road Suzhou Jiangsu

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Fitness center

Located in Taicang, Four Points by Sheraton Taicang is 3 mi (4.8 km) from Feiyun Lake and within a 15-minute drive of Zhang Pu Residence. This 437-room, 4-star hotel welcomes guests with 2 restaurants, an indoor pool, and free in-room WiFi. In central Suzhou, the hotel is also within a 30-minute drive of Xi Lu Garden and Tianfei Palace.


Enjoy dining at Eatery, one of 2 onsite restaurants. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge. For your convenience, a buffet breakfast is served each morning for a fee.


All 437 air-conditioned accommodations feature sitting areas. 42-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Washers/dryers, refrigerators, and minibars are also standard.

Property features

Guests of Four Points by Sheraton Taicang have access to an indoor pool, a fitness center, and a steam room. Airport transportation is made easy with an airport shuttle (available 24 hours) for CNY 850 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Club Room

King 1 | Twin 2 | Sleeps 3

Deluxe Room

King 1 | Sleeps 3

Executive Suite

King 1 | Sleeps 4

Executive Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 185 reviews