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The Ritz-Carlton, Suzhou

5.0 star property
Luxury hotel with 3 restaurants and a 24-hour fitness center

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Suzhou

Restaurant
Minibar, in-room safe, blackout drapes, iron/ironing board
Executive lounge
Exterior
Lobby sitting area

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Breakfast available
  • Laundry

Explore the area

Map
369 Guangji South Road, Suzhou, Jiangsu, 215000
  • Shantang Street
    ‪4 min drive‬
  • Humble Administrator's Garden
    ‪7 min drive‬
  • Suzhou Museum
    ‪7 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪31 min drive‬

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Room options

View all photos for Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Panorama Studio Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, King Bed

Premier Room, Gusu View, King Bed | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, Gusu View, Double Beds

Premier Room, Gusu View, Double Beds | Minibar, in-room safe, blackout drapes, iron/ironing board

Premier Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Suite, Gusu View, King Bed

TV

Premier Suite, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Panorama Room, Gusu View, Double Beds

TV

Panorama Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Panorama Room, Gusu View, King Bed

TV

Panorama Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, City View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Club Panorama Studio Room, Gusu View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Panorama Studio Room, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Club Premier Suite, Gusu View, King Bed

TV

Club Premier Suite, Gusu View, King Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, City View, Double Beds

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Room, City View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Club Panorama Room, Gusu View, King Bed

TV

Club Panorama Room, Gusu View, King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Club Panorama Room, Gusu View, Double Beds

TV

Club Panorama Room, Gusu View, Double Beds

  • Sleeps 3
  • 2 Double Beds

View all photos for Club Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Club Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Suite, City View, King Bed

Minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Suite, City View, King Bed

  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Suzhou

Located in Gusu District within a short walk of Suzhou Canal Park, The Ritz-Carlton, Suzhou is within 2 miles (3 km) of West Garden Temple. This 190-room, 5-star hotel welcomes guests with 3 restaurants, an indoor pool, and a 24-hour gym.

What's nearby

  • Shantang Street - 4 min drive - 2.0 miles
  • Lingering Garden - 5 min drive - 2.9 miles
  • Pingjiang Road - 6 min drive - 3.9 miles
  • Humble Administrator's Garden - 7 min drive - 4.1 miles
  • Suzhou Museum - 7 min drive - 4.1 miles

Getting around

  • Sanxiang Square Station - 12 min walk
  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • ‪agogoKTV - ‬3 min walk
  • ‪得胜门 - ‬3 min walk
  • ‪Neighbourhood Holiday Hotel Suzhou - ‬3 min walk
  • ‪轻松驿站咖啡屋 - ‬3 min walk
  • ‪艾大米 - ‬3 min walk

About this property

The Ritz-Carlton, Suzhou

Luxury hotel with 3 restaurants and a 24-hour fitness center
Built in 2025, the brand new The Ritz-Carlton, Suzhou offers an indoor pool, a 24-hour gym, and free WiFi in public areas. There's free parking and a train station shuttle. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this luxury hotel include local meal delivery service and a garden.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and toothbrushes and toothpaste. Other standard amenities include minibars, espresso makers, and safes. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

Languages

Chinese (Mandarin)

Similar properties

2 restaurants, breakfast, lunch, dinner served; Chinese cuisine

Kimpton Suzhou Bamboo Grove by IHG

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
9.6 out of 10, Exceptional, 12 reviews
$153 nightly
The price is $163
Jul 20 - Jul 21
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times, on request
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 198 per person
  • 3 restaurants

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 18 floors
  • Built in 2025
  • Locally-owned and organized tours and activities

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Meal delivery service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CNY 408.1 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 198 per person
  • Rollaway bed fee: CNY 408.1 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • Check-in: 3:00 PM
  • Check-out: noon
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

The Ritz-Carlton, Suzhou Hotel
The Ritz-Carlton, Suzhou Suzhou
The Ritz-Carlton, Suzhou Hotel Suzhou

Frequently asked questions

What is there to do around The Ritz-Carlton, Suzhou?

This hotel is situated in Gusu District within a short 15-minute walk of Suzhou Canal Park. You'll also find Shantang Street and Guanqian Street within a short drive.

Is there parking available at The Ritz-Carlton, Suzhou?

Yes, self parking is offered for free at the hotel.

Does The Ritz-Carlton, Suzhou have a casino at the property?

No, The Ritz-Carlton, Suzhou doesn't have a casino.

Is there an indoor pool at The Ritz-Carlton, Suzhou?

Yes, this hotel has an indoor pool.

Is The Ritz-Carlton, Suzhou good for couples?

There are many amenities for couples at this hotel, including in-room massages as well as an indoor pool and 3 restaurants.

Are there hot tubs at The Ritz-Carlton, Suzhou?

No, there isn't a spa tub at this hotel.

Does The Ritz-Carlton, Suzhou have a restaurant that serves breakfast?

Yes, The Ritz-Carlton, Suzhou has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does The Ritz-Carlton, Suzhou allow pets to stay for free?

No, pets aren't allowed at The Ritz-Carlton, Suzhou though service animals are welcome.

Does The Ritz-Carlton, Suzhou have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from The Ritz-Carlton, Suzhou?

The closest major airport to The Ritz-Carlton, Suzhou is Wuxi (WUX-Shuofang), which is 25 mi away (42 minutes by car).

Can I book a room with a balcony at The Ritz-Carlton, Suzhou?

No, there aren't any guestrooms with balconies at The Ritz-Carlton, Suzhou.

The Ritz-Carlton, Suzhou Reviews

Reviews

6.6
Rating 10 - Excellent. 1 out of 4 reviews
Rating 8 - Good. 1 out of 4 reviews
Rating 6 - Okay. 1 out of 4 reviews
Rating 4 - Poor. 0 out of 4 reviews
Rating 2 - Terrible. 1 out of 4 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

2.0/10

Amenities

7.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bernard

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor management. Not what you would expect from a top tier international hotel with a good reputation. If you were American or have American expectations, stay away. Staff okay under the circumstances. To name one problem, the queue for breakfast extended from the cafe to the elevators. If there were a duty manager around, this would not be allowed to happen. This was all because there was only one girl who had to make sure that those in the queue were not scroungers. If this is an establishment that allows scroungers to loiter in the lobby, I am not sure I would want to come here again.
Stayed 2 nights in May 2025

6/10 Okay

giorgi, tbilisi

Disliked: Staff & service
it’s not five star hotel
Stayed 10 nights in Apr 2025

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Seit Yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025