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Citadines Xinghai Suzhou

4.0 star property
Aparthotel in Suzhou with a fitness center and a 24-hour front desk

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Photo gallery for Citadines Xinghai Suzhou

Executive Room, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board
Restaurant
Room amenity
Deluxe Room, 1 Bedroom | Room amenity
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

View in a map
58 Xinghai Street , Jiacheng Garden, Building 27, Industrial Park, Suzhou, Jiangsu, 215021
  • Place, Gate to the East
    ‪18 min walk‬
  • Place, Jinji Lake
  • Place, Humble Administrator's Garden
    ‪5 min drive‬
  • Airport, Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Room amenity

Deluxe Room, 1 Bedroom

  • 699 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio

Executive Studio | In-room safe, desk, soundproofing, iron/ironing board

Executive Studio

  • 462 sq ft
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | Living area | LCD TV

Executive Room, 1 Bedroom

  • 807 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 Bedroom

In-room safe, desk, soundproofing, iron/ironing board

Premier Room, 1 Bedroom

  • 807 sq ft
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Suzhou

Located in Suzhou Industrial Park, Citadines Xinghai Suzhou is within a mile (2 km) of sights such as Gate to the East and In City Shopping Mall. This 167-room, 4-star aparthotel has a restaurant, free in-room WiFi, and a gym.
View more Aparthotels in SuzhouOpens in a new window

What's nearby

  • Gate to the East - 18 min walk - 1.0 mile
  • Pingjiang Road - 4 min drive - 2.7 miles
  • Humble Administrator's Garden - 5 min drive - 3.4 miles
  • Suzhou Museum - 6 min drive - 3.1 miles
  • Suzhou International Expo Center - 7 min drive - 4.1 miles

Getting around

  • Xinghai Square Station - 8 min walk
  • Suzhou Railway Station - 19 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 116 min drive

Restaurants

  • ‪Euro Mart 欧麦德 - ‬5 min walk
  • ‪北门饭店 Beimen Restaurant - ‬9 min walk
  • ‪増増 | 增增 | Masumasu - ‬6 min walk
  • ‪Blue Marlin 蓝枪鱼 - ‬6 min walk
  • ‪农乐园 - ‬1 min walk

About this property

Citadines Xinghai Suzhou

Aparthotel in Suzhou with a fitness center and a 24-hour front desk
At Citadines Xinghai Suzhou, guests have access to a gym, free WiFi in public areas, and meeting rooms. If you drive, self parking is CNY 40 per day, or you can take advantage of the airport shuttle (available 24 hours) for CNY 636 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Additional amenities include a business center, express check-in, and express check-out.
Each apartment is soundproofed and features a kitchen and space to spread out with a dining area and a sitting area. An LCD TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers, free toiletries, and slippers. Other standard amenities include an electric kettle, free bottled water, and a safe.
Recreational amenities at the aparthotel include a fitness center.

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Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Car rental
  • Self parking on site (CNY 40 per day)
  • Limited onsite parking

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop

Dining

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 53 per person
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: CNY 106 per night

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LCD TV with cable/satellite channels
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a business district
  • In a shopping district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 167 units
  • 26 floors
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Soundproofing
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 106.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 53 per person
  • Airport shuttle fee: CNY 636 per vehicle (one-way)
  • Self parking fee: CNY 40 per day
  • Rollaway bed fee: CNY 106.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 2 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Citadines Suzhou
Citadines Suzhou Xinghai
Citadines Xinghai
Citadines Xinghai Hotel
Citadines Xinghai Hotel Suzhou
Citadines Xinghai Suzhou
Citadines Hotel Suzhou
Citadines Xinghai Suzhou Aparthotel
Citadines Xinghai Aparthotel
Citadines Xinghai Suzhou Suzhou
Citadines Xinghai Suzhou Aparthotel
Citadines Xinghai Suzhou Aparthotel Suzhou

Frequently asked questions

Are free cancellation options available at Citadines Xinghai Suzhou?

Citadines Xinghai Suzhou provides free cancellation on certain room rates. For additional details, review the cancellation policy on Orbitz.

What's there to do within easy reach of Citadines Xinghai Suzhou?

This aparthotel is situated in Suzhou Industrial Park, close to Suzhou Center, Jinji Lake, and Suzhou Culture and Arts Center. You'll also find Guanqian Street and Pingjiang Road within a short drive.

Will I be able to park at this aparthotel?

Yes, parking is offered for CNY 40 per day.

Does Citadines Xinghai Suzhou feature a casino?

No, Citadines Xinghai Suzhou doesn't have a casino.

Is there an indoor pool at Citadines Xinghai Suzhou?

No, there is no indoor pool at this aparthotel.

Is Citadines Xinghai Suzhou good for couples?

Amenities that appeal to couples at this aparthotel include a kitchen, free Internet access, and slippers.

Are there hot tubs at Citadines Xinghai Suzhou?

No, there isn't a spa tub at this aparthotel.

Does Citadines Xinghai Suzhou have a restaurant that serves breakfast?

Yes, Citadines Xinghai Suzhou serves buffet breakfast each morning for a surcharge from its restaurant.

Does Citadines Xinghai Suzhou allow pets to stay free of charge?

No, pets and service animals aren't allowed at Citadines Xinghai Suzhou.

Does this aparthotel have connecting rooms?

No, there aren't connecting rooms at this aparthotel.

How far is the airport from Citadines Xinghai Suzhou?

The closest major airport to Citadines Xinghai Suzhou is Wuxi (WUX-Shuofang), which is 26.2 mi away (49 minutes by car).

Can I book a room with a balcony at Citadines Xinghai Suzhou?

Yes, some apartments at Citadines Xinghai Suzhou offer a balcony and may feature city views.

Citadines Xinghai Suzhou Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 62 out of 167 reviews
Rating 8 - Good. 81 out of 167 reviews
Rating 6 - Okay. 19 out of 167 reviews
Rating 4 - Poor. 1 out of 167 reviews
Rating 2 - Terrible. 4 out of 167 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jacob

Liked: Amenities
The property is a bit hard to get to if you don’t know the area. Every time you want in a guard has to open the gate since the hotel is located in a residential area. Two complaints is that the shower head is very unstable and would move often while showering thus spraying water all over the floor. Also the WiFi was slow and I ended up using my own data.
Stayed 8 nights in Apr 2025

6/10 Okay

Nam Fatt

Stayed 3 nights in Nov 2024

10/10 Excellent

Shian

Liked: Cleanliness, amenities, property conditions & facilities
Easy to move around
Stayed 3 nights in Apr 2024

10/10 Excellent

Kien Min

Business traveler
Liked: Cleanliness, room comfort
Excellent experience, with it clean room and convienant location. i will surely book again when i travel to suzhou again. The only bad comment you can give is only the lack of beautiful view. 10/10
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Nice location

Nice location, situated near shopping mall
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Good Space

Comfortably size apartment style hotel.
Stayed 1 night in Dec 2020

8/10 Good

Jenna

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort

Clean and spacious hotel

Great clean place in SIP, close and convenient to go everywhere in Suzhou. Room is clean and spacious with separate kitchen and living room.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Property conditions & facilities
It is a short distance from the buzzing of city centre but a quiet setting, peaceful and not too disyane
Stayed 3 nights in Dec 2019

10/10 Excellent

RODRIGO

Traveled with family
Amazing view, people is very kind snd the hotel has Excellent food
Stayed 2 nights in Oct 2019

8/10 Good

John

Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location, bedroom and living room separate with a kitchenette.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jiachen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great!

Very nice place!!!!!! Great service, i really hope they have more hotels all around the world.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for family stay

Though there was renovation going on in hotel reception area, it was quiet. Carpark limited, shopping 10-15minutes walk away, surrounded by local housing. Breakfast average
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to Move around, Breadfast ok. Shop nearby, All kind of food for your selection.
Stayed 3 nights in Nov 2018

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and great area

I've stayed here before. Its a nice clean serviced apartment in a nice area. Its only around a ten minute walk to the new Suzhou Centre Mall and Xinghai Square. Its very good value for money. I would prefer it if the bed was a bit bigger but for this hotel is around half the price of similar standard hotels in the area.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Very nice hotels for the price. One bedroom and one living room. Excellent if you have some discussion.
Stayed 1 night in Oct 2018

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel / apartment

Was a little difficult to find late at night, but once checked in, a great studio/1br apartment. Modern, clean, great amenities in kitchen, and good views. Staff friendly, helpful and speak English well.
Stayed 1 night in Oct 2018

10/10 Excellent

Yew Chung

My Stay at Citadines Suzhou

The rooms are cleaned and spacious. Wifi is good. Hotel is easily accessible by public transport.
Stayed 4 nights in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideally located quiet place to stay

Citadines is ideally located near bus and Xinghai subway station. It is well equipped, very clean, quiet and with a adequate breakfast enhanced by changing out main options every day.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good location and good priced.
Stayed 12 nights in Nov 2017

6/10 Okay

Roger

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great service apartment for comfort & value

service apartment venue close proximate to city center, great location to navigate around.