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Holiday Inn Express Surabaya CenterPoint by IHG

4.0 star property

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Photo gallery for Holiday Inn Express Surabaya CenterPoint by IHG

Exterior
Breakfast served
Interior
Exterior
Free daily buffet breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No. 54-58 Jalan Kedungdoro, Surabaya, East Java, 60251
  • Place, Tunjungan Plaza
    ‪11 min walk‬
  • Place, BG Junction
    ‪15 min walk‬
  • Place, Surabaya Plaza Shopping Mall
    ‪3 min drive‬
  • Airport, Surabaya (SUB-Juanda)
    ‪30 min drive‬

Room options

View all photos for Standard Room (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room (with Free Breakfast)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible (Wheelchair)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible (Wheelchair)

  • City view
  • 258 sq ft
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Non Smoking, City View (with Free Breakfast)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 Queen Bed, Smoking, City View (with Free Breakfast)

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed (with Free Breakfast)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds (with Free Breakfast)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Smoking (with Free Breakfast)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Smoking (with Free Breakfast)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Smoking (with Free Breakfast)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

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About the neighborhood

Surabaya

Located in Surabaya Center, Holiday Inn Express Surabaya CenterPoint by IHG is within a mile (2 km) of sights such as Tunjungan Plaza and BG Junction. This 4-star hotel has 236 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Tunjungan Plaza - 11 min walk - 0.6 miles
  • BG Junction - 15 min walk - 0.8 miles
  • Grand City Surabaya - 3 min drive - 1.9 miles
  • Surabaya Plaza Shopping Mall - 3 min drive - 2.1 miles
  • Taman Hiburan Rakyat - 4 min drive - 1.9 miles

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 7 min drive
  • Surabaya (SUB-Juanda) - 42 min drive

Restaurants

  • ‪Soto Banjar Pal Satu - ‬3 min walk
  • ‪Bebek Goreng Gandul - ‬2 min walk
  • ‪Warung Gito - ‬1 min walk
  • ‪Porong indah - ‬2 min walk
  • ‪sari laut dan ikan bakar cak jas - ‬2 min walk

About this property

Holiday Inn Express Surabaya CenterPoint by IHG

At Holiday Inn Express Surabaya CenterPoint by IHG, guests have access to a gym, free WiFi in public areas, and meeting rooms. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for IDR 260000 per vehicle one-way. The front desk has multilingual staff on hand 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include conference space, a business center, and laundry facilities.
TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers and free toiletries, and beds are dressed in premium bedding. Washers/dryers, coffee makers, and safes are other standard amenities.
Recreational amenities at the hotel include a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Greet Room

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room washer/dryer
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,927 square feet of conference space
  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 16 floors
  • Banquet hall
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for IDR 300000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: IDR 260000 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: IDR 300000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Holiday Express Centerplaza
Holiday Express Surabaya Centerplaza
Holiday Inn Express Centerplaza
Holiday Inn Express Surabaya Centerplaza
Holiday Inn Express Surabaya Centerplaza Java
Holiday Inn Express Surabaya CenterPlaza Hotel
Holiday Inn Express CenterPlaza Hotel
Holiday Inn Express Surabaya CenterPoint Hotel
Holiday Inn Express CenterPoint Hotel
Holiday Inn Express CenterPoint
Inn Express CenterPoint
Holiday Inn Express Surabaya CenterPoint
Holiday Inn Express Surabaya CenterPoint by IHG Hotel
Holiday Inn Express Surabaya CenterPoint an IHG Hotel
Holiday Inn Express Surabaya CenterPoint by IHG Surabaya
Holiday Inn Express Surabaya CenterPoint by IHG Hotel Surabaya

Frequently asked questions

Is free cancellation available at Holiday Inn Express Surabaya CenterPoint by IHG?

Holiday Inn Express Surabaya CenterPoint by IHG provides free cancellation on some room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at Holiday Inn Express Surabaya CenterPoint by IHG?

As of Jun 20, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surabaya CenterPoint by IHG on Jun 21, 2026 start from $34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Holiday Inn Express Surabaya CenterPoint by IHG?

This hotel is situated in Surabaya Center within a short 18-minute walk of Tunjungan Plaza and also 15 minutes on foot from BG Junction. You'll also find Taman Hiburan Rakyat and Pasar Atum Mall within a short drive.

Will I be able to park at Holiday Inn Express Surabaya CenterPoint by IHG?

Yes, self parking is offered for free at the hotel.

Does Holiday Inn Express Surabaya CenterPoint by IHG include a casino at the property?

No, Holiday Inn Express Surabaya CenterPoint by IHG doesn't have a casino.

Is there an indoor pool at Holiday Inn Express Surabaya CenterPoint by IHG?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Holiday Inn Express Surabaya CenterPoint by IHG?

Couples staying at this hotel will appreciate amenities like premium bedding and slippers as well as a restaurant.

Does Holiday Inn Express Surabaya CenterPoint by IHG have a hot tub?

No, there isn't a spa tub at this hotel.

Does Holiday Inn Express Surabaya CenterPoint by IHG have a restaurant with a breakfast menu?

Yes, Holiday Inn Express Surabaya CenterPoint by IHG serves free buffet breakfast at Greet Room each morning.

Does Holiday Inn Express Surabaya CenterPoint by IHG allow pets to stay for free?

No, pets and service animals aren't allowed at Holiday Inn Express Surabaya CenterPoint by IHG.

Does Holiday Inn Express Surabaya CenterPoint by IHG have connecting rooms available?

Yes, this hotel has connecting rooms you can book for your group event or vacation.

Where is the closest airport to Holiday Inn Express Surabaya CenterPoint by IHG?

The closest major airport to Holiday Inn Express Surabaya CenterPoint by IHG is Surabaya (SUB-Juanda), which is 11.9 mi away (42 minutes by car).

Can I book a room with a balcony at Holiday Inn Express Surabaya CenterPoint by IHG?

No, there aren't any guestrooms at Holiday Inn Express Surabaya CenterPoint by IHG that offer a balcony.

Holiday Inn Express Surabaya CenterPoint by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 63 out of 151 reviews
Rating 8 - Good. 70 out of 151 reviews
Rating 6 - Okay. 12 out of 151 reviews
Rating 4 - Poor. 2 out of 151 reviews
Rating 2 - Terrible. 4 out of 151 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Alvernia

Liked: Cleanliness, amenities, property conditions & facilities
it was a good stay
Stayed 4 nights in May 2025
Verified

8/10 Good

KHAMIS NOORUL FADZLEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, and easy to access to major part of Surabaya, staffs are friendly and would recommend if your looking for a quick budget stay in the city.
Stayed 4 nights in Jul 2024
Verified

8/10 Good

Silvie

Liked: Property conditions & facilities
Good stay
Stayed 1 night in May 2024
Verified

10/10 Excellent

Takuo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel staff are excellent!

The hotel staff react very quickly and correctly to my inquiry and request. Breakfast is also very nice. I would like to stay at this hotel again for my next business trip to Surabaya.
Stayed 6 nights in Jul 2024
Verified

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located

Comfortable beds and room. Nice equipped gym. Full tasty asian breakfast buffet.
Stayed 1 night in May 2023
Verified

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in the middle of the city

The overall stay is good, the staffs are friendly and accomodating, the service is good, breakfast great. It just a tiny details like the pillows I think is a bit overdue, the shower head that keep falling down when I was showering. I choose this because it close to my parent house and there are arrays of choice foods around the hotel. Close to BG junction, TP and Tunjungan street.
Stayed 8 nights in Aug 2025
Verified

6/10 Okay

Allan

Liked: Staff & service
Tired hotel with noisy air conditioners and stained carpets.
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well Surabaya is my hometown I grew up ; my husband little bit older than me and he is 79 year old ( he is Disabled) , but he enjoy stay and greet staff Thank you very much Dwi & Roger 🙏🇮🇩🇺🇸
Stayed 5 nights in Sep 2024
Verified

10/10 Excellent

rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Especially all the staff I came in contact with, all of them
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

damon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner had issues in two rooms i stayed. Had to move rooms twice in 2 nights stay. Not recommended and will not stay here again.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

HJ

Liked: Cleanliness, amenities, property conditions & facilities
Love everthingelse except my room. Should have selected superior room rather than a standard one. The standard room I was assigned to seem to have depleted. No changing room because hotel was on busy week. Breakfast were awesomeeee. The resto even prepared us 'take away' brealfast ad we checked out during early hour of the morning (2 AM). Room service Excellent.
Stayed 4 nights in Dec 2024
Verified

6/10 Okay

Joanna

Liked: Staff & service, room comfort

Good service in an old hotel

Staff is very attentive, kind, and helpful. Hotel is otherwise not in good condition. The public spaces and restaurant are nice and in good condition. However, elevators are very slow. Hallways and rooms are old and not in good condition, disappointing for IHG brand. The bathroom is old with rust on the fixtures. Only given 2 towels and they are gray, stained, and smell bad. One of the bedside tables appeared to be falling apart. Bed was okay. AC not very strong. Only positive was the service provided by staff. The hotel is otherwise in poor condition and not like other IHG brand hotels.
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Room was ok and so far all except safety box worked well. Corridors on 7th floor have plenty water leak marks on ceilings, definitely need some fixings. Rooms have all in one shower gel in shower but no soaps or anything else apart from toothbrushes kits. Breakfast could have been better no continental choices apart from two type of fruits and cereals. Bit disappointing for 4 star hotel to have mini salad bar and asian dishes only
Stayed 1 night in Apr 2024
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

so so stay

I have to say I picked that hotel because of the reviews. I was expecting something amazing, but that is not what I got. My room had the worst bed ever. We all left with body pain. The sink handle leaked, so every time I turned on the water the entire sink area got wet. The aircon was no good. It was either too hot or too cold. They messed up my room service order. The staff was very helpful and friendly. I will say the food was delicious. I enjoyed breakfast and the room service food was good, it just was not correct.
Stayed 2 nights in Dec 2023
Verified

8/10 Good

Cenk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wer in Surabaya eine Unterkunft für ein paar Nächte benötigt kann hier gerne verweilen. Sauber und guter Service
Stayed 3 nights in Sep 2024
Verified

2/10 Terrible

Junichi

Disliked: Staff & service
禁煙ルームがタバコの匂いで満ちている
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Line

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bien

Très pratique pour prendre l'avion
Stayed 1 night in Jun 2023
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in the city centre, and a lot of local food around. staff are friendly and polite, however, can be more attentive
Stayed 2 nights in Jun 2021
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay for short stay or transit. Staff was polite.
Stayed 1 night in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, the staff I had contact with knew very little English but overall very friendly.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, cool view of the city, really nice Indonesian breakfast.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
aardig personeel zowel van de incheck balie als restaurant
Stayed 2 nights in Jan 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High quality hotel

Very clean hotel. The room is quiet and the Wi-Fi is very good. And you can stay at a very cheap price. The vending machine in the lobby was not working properly. Around the hotel is a downtown area and is not suitable for walking access. Overall, this is the most recommended hotel in Surabaya.
Stayed 3 nights in Jan 2020
Verified

2/10 Terrible

Yasu

Disliked: Staff & service, amenities, property conditions & facilities
Why even Refrigerator is not effective, we have to pay for Ice? Also Amenity is very poor. no hand towel, no cotton swab.
Stayed 3 nights in Dec 2019
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service

Over rated hotel need improvements

Front desk staff were not helpful enough. They let one woman working alone handle so many people luggages while they stand idle. Terrible parking arrangement. Terrible breakfast. Only the beds were comfortable and the rooms were clean.
Stayed 1 night in Dec 2019

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