4/10 Poor
Carolyn, Henderson
Traveled with partner
Aug 27, 2025
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We stayed in a villa and expected it to be as nice or nicer than the suite since it was more expensive. It was like an apartment with full kitchen and separate bedroom, which was nice, but it wasn't kept clean. Dirty and stained furniture and filthy rug under the couch, broken kitchen chair leg that wobbled, and the mattresses were extremely old, creaky and uncomfortable. It sounded like popcorn when you sat on it or turned over while sleeping. After 3 days they changed the mattresses to less older ones that made less noise. Still uncomfortable. The bathroom had one sink that was approx. 2 inches deep and not much counter space unlike the double sinks in the suite. Plus the bathroom tile grout (which used to be white) was now brown like it was never cleaned. Housekeeping didn't do anything but make the bed, pick up towels and empty SOME of the trash. Never wiped up the hair on the floor and sink. Same dead bugs and dust from the day we checked in until the day we checked out. Don't waste your money. I will NEVER stay there again.
Carolyn
Stayed 6 nights in Aug 2025
