Sofitel Strasbourg Grande Ile5.0 out of 5.0
Recent guest reviews
A double bonus here. This is an exceptional Hotel, in every possible way. Refined and elegant, modern and yet classic. First class facilities, exceptional customer-service effortlessly delivered by friendly and efficient staff. The room was spacious, elegant and fuctional with the most comfortable bed one can possibly desire after a long drive (a luxury not always obtainable these days even in 5 star hotels). I had a delicious breakfast which arrived in the room at the precise time it was supposed to arrive. My car was fetched from the garage in no time at all and without any fuss, A real privilege to be at the Sofitel Grande Ile! This was all the more appreciated as in the little time I had left the previous night, I took the opportunity to visit their extraordinary neighbour, the Saint-Pierre-le-Jeune Church, one of the most important church buildings in Europe. Well worth a visit, not to mention the joy to stay in this superb hotel.
Visited this hotel for a third time with my children. Staff always go beyond call of duty. Both the rooms I booked were beautifully appointed . With Hermes bath products. I left an expensive shawl in the hotel and it was promptly sent to me by post. Arriving the day after I arrived home. The concierge gave an excellent recommendation to a very suitable restaurant in local area. Outstanding service.
This Sofitel property is in the center of Strasbourg a mere five minutes from the grand cathedral and about 8 minutes from the Petite France neighborhood. Being in the heart of the city, it is not a sprawling property but it has all you can possibly want and it is a lovely hotel. The comfort of the rooms is a Sofitel standard and this is no exception here. I found the room to be quite large despite the fact some reviews claim they are small. The bathroom products are excellent and the room is spotless and contemporary and everythiing is in excellent condition. The staff here exceeds expectations, even for Sofitel. They were very attentive and went the extra mile at all times. Before I arrived, I filled out the standard reservation request on line, asking for the best view and highest floor possible and I noted I had allergies to exotic fruit. Not only were all my requests granted, but there was a box of fruit candies in the room upon arrival with not one exotic fruit included. To me, this meant the staff really took these instructions seriously. It's these little touches that stay with the guest. I really thought everyone was friendly, especially at the bar and room service was excellent. In fact, I was impressed by the room service staff. I ordered dinner in the room and asked for glass of Reisling grand cru. The staff called back a couple of minutes later to ask if I preferred "sec" or "doux" for this choice. I really felt like this staff member took pride in the wines he was serving and he communicated that to his guests. I was very happy with the wine choice and the speed--usually room service at any hotel takes 30-40 minutes, and indeed, he gave me the same window. To my surprise, everything came in 15 minutes and it was impeccably presented. I have to say that the Alsatian verrine for dessert was one of the best desserts I have had in a long time. So in this case, room service was not just a convenience, it was a true dining experience just as if I was in the restaurant, and for that, I thank the staff. The only thing that could have improved this stay was access to a pool somewhere and perhaps more food options available at the bar in the evening but these are little suggestions. I am quite surprised by any negative review on Trip Advisor for this hotel because there is simply nothing to complain about here. The quality / price ratio is outstanding.
Stayed in Strasbourg on a road trip. The Sofitel Grand Isle was very central, short walk to key areas (cathedral, Petite France). Not quaint like many hotels in Strasbourg, but we were not looking for that. Service was great, we needed the pull-out sofa for our son, and when we came back from an afternoon walk, the sofa was set up and extra towels in the room. This seems like service that should be expected but we have been to some hotels where we come back from dinner and have to call down to the desk to get this set up. The concierge was great with their dinner recommendation. We wanted something casual (but not too casual) and French, and she delivered - La Hache! She also gave our son a cute lollipop on our way out - he was stoked. Would return.
The hotel is located at small square with a lovely church in close proximity to the central Place Kleber and in walking distance to all major attractions of the old town, being it the Cathedral or Petite France to name just two. Service is very good as you can expect from a house like this and we were not disappointed in most cases. I particularly thank the front desk, they helped me locating a pharmacy in the middle of the night because I had to urgently get some medication for my daughter who fell sick that night. There are other hotels with better views but to get a great view of the cathedral you have to move a little bit to the outside of the old town and I happily trade those views for the location. We had a spacious room but when looking at the floor plan the average rooms can be on the smaller side. A down side is the service at the breakfast. The restaurant is a bit too small for serving breakfast for a big hotel. As such the buffet looks small and over crowded and staff at times fails to notice the guests' requests.
Booked two rooms for one night, they were really nice and we particularly appreciated the Hermès bath products. The rooms are quite small which is understandable in a city hotel. The service was really nice although not necessarily particularly efficient. Breakfast buffet was really good, had a nice choice. However, we left our car at the hotel parking and got it back with scratches at the front, which were not there when we arrived and for which the hotel seemed really reluctant to take responsibility.
Pleasant rooms, considerate staff, location close to place Kléber, the cathedral and the Petite France, we thoroughly enjoyed our stay in this hotel. Breakfast on the terrace was plentiful and very enjoyable.
We booked this hotel for two nights based on its 5* hotel and the reputation of Sofitel. We were disappointed as it did not live up to a 5* standard and its cost Reception: We booked two luxury rooms with views of the square or garden. Only one room had a view of the square but the other one did not. We had called them on the morning of arrival to tell them of our arrival around 6:00 pm (reservations booked directly with Sofitel months before with a credit card hold). When we asked for a room as specified in the reservation, the receptionists refused because the hotel were full! The matter was escalated to the management but they did nothing. The next morning, they offered to move us to another room, but by that time we did not move because of too much hassle as there was one nigh left. This is very poor service by Sofitel, inappropriate for a 5* hotel hospitality. 2. Rooms: Many reviews have noted that the hotel was "worn". We found that this warning was correct. There were stains on the worn carpet in our rooms. The furniture was old, poor quality and sparse. Beds are OK though poorer that Westin or Marriott beds. 3. Bathroom: Good, up to standard. 4. Ambience: Very busy. Lots of tour buses. 4. Breakfast: Good, up to standard but not exceptional. 5. Location: Excellent. Very close to everything 6. Parking: Expensive. There was no place to temporary park in front of the hotel on arrival. No doorman around to help with arrival. We had to searched for a parking spot elsewhere and walked to hotel to check in. I was told by the reception desk that I should have parked on the curb right in front of the hotel to come in for check in (risking a traffic ticket in France??) 7. Internet - Somewhat slow 8. Cost - Expensive even with Sofitel membership discount. Bottom line: This is an expensive 4* tourist hotel, not 5* hotel. Avoid this Sofitel in Strasbourg. Not sure about Sofitel in general.
Stayed at the Sofitel Strasbourg for 3 nights in late-June with my wife and daughter. We had what I believe was called a junior suite, where my daughter slept on a couch bed. The room was really two small rooms, but was still pretty tight for all of us with our bags. The location of the hotel is prefect. Easy to get to by car from the highway and easy walking distance to all of the main sights in Strasbourg. If for no other reason than the perfect location I would return again to this hotel. That being said, the hotel could probably use some updating. It wasn't dirty, just maybe a little worn looking in some places. The service on the other hand was top notch. We were warmly greeted when we arrived, check in was quick, we were given a map of the city, and our car was taken away by the valet (for a charge of something like 35 Euros a night though). The concierges were also extraordinarily helpful in making dinner reservations and suggestions for things to do. Special shout out to Claire who spent a tremendous amount of time with us helping us plan some things to do in Strasbourg. Breakfast was okay - nothing special. And I though the restaurant staff was (in contrast to the rest of the hotel staff) not very good at replenishing the food or attending to the guests. If it weren't included in my hotel package, I would not have gotten the breakfast. It ain't cheap, and the hotel may be in line for a sprucing up, but all in all a good stay.
Staying 2 nights during music festival on first day of summer. The hotel fulfils what you would expect for a 4-star class. Staff are efficient, polite, and friendly. Rooms for few of us in the group were not ready whne we arrived around 5 pm. The staff offered drinks and snacks at the bar to compensate for the wait. My room on the balcony level has a good size. Although it is somewhat old and dated, everything worked as expected. Hermes bath products were there as one would expect from Sofitel. Free bottles of water which were very welcome for the unusal hot days we were there. Location is perfect right in the middle of the charming city. Food and wine offered at their restaurant were excellent. All in all, it was a very pleasant stay. Highly recommended.
- Walking distance to Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in City-Centre - Petite France, Sofitel Strasbourg Grande Ile is within a 10-minute walk of popular sights such as Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum. This 150-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Strasbourg, the hotel is also a short walk from Alsatian Museum and Rohan Palace.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.
All of Sofitel Strasbourg Grande Ile's 150 recently renovated rooms provide iPod docks, minibars, and electric kettles. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport Egyptian cotton sheets. Free newspapers, free bottled water, and safes are other standard amenities.
Renovated in 2013, Sofitel Strasbourg Grande Ile offers a fitness center, free WiFi in public areas, and 11 meeting rooms. Parking is available for EUR 34 per night (EUR 34.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, a computer station, and a library.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1322 reviews