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Sofitel Strasbourg Grande Ile

5.0 out of 5.0

Recent guest reviews

Sofitel is supposed to be luxurious and an amazing place for people to come to. A place for them where they should be treated with respect and good service. The personal is awful. The people in the reception do not care about you and just ignores you. WHERE IS THE SERVICE-MINDED PEOPLE????? This hotel DO NOT deserve a 5 star, absolutely not. The personal is so unhappy and they dont want you to bother them. The people that runs this hotel needs to be looked after and immediately be replaced. They do not follow the standards of the Sofitel brand and should be replaced by people that have the passion for running a hotel and that cares about it guests and gives excellent service. Make a change or this hotel will need to close down soon of its bad reputation, and that is a shame for the rest of the Sofitel brand.

a good hotel by all standards.clean,efficient and polite staff,great location in the center and yet quiet by night,decent breakfast,rooms very clean and new and the beds very comfortable.we had a room with balcony and it was a real balcony fitting well two arm chairs and a coffee table and it was cleaned twice a day.the valet parking service fast and reliable.breakfast is good.nothing to comment except this a true four stars hotel as hotels from this category should be.

Bathroom standards were more of 3 star hotel category. Bedsheets and mattress of sofabed had clear usage traces - not up to expectations for a 5 star hotel. Other than that, reception service and lobby very good and inviting.

I arrived at Strasbourg after leaving Frankfurt, where my mother had her chanel bag robbed in the train station. Sofitel Staff was very helpful with everything we had to do, because we are from Brazil and did not know what to do. The Guest Relation Pauline Brettnacher escorted us to a neighbor German city, and helped us to speak with the officers in Deutsch, for several hours. Thank you Pauline!!! you were amazing!

From arrival to departure, the affable staff focused on service and hospitality and far exceeded our expectations! We spent two nights to attend the Salon des Vins des Vignerons Independent at the Parc Exhibition Centre. Despite full occupancy and arriving at the tail end of the very busy Strasbourg Mon Amour ten day Valentine's Celebration; we were treated like the only guests at the hotel. Claire, the Guest Relations Manager went out of her way to ensure our first trip to Strasbourg would be memorable...and it was! She provided free passes for the wine expo, expert local advice, directions and set us up for dinner at the renowned Brasserie Le Haras in Petite-France. Claire is passionate about her city and what she does...taking care of guests. She was genuinely excited that she got us "in" to Le Haras on such short notice and assured us we would have a great representation of classic Alsation fare w/ great wine and service. Claire's recommendation did not disappoint, the restaurant was outstanding in every way. The hotel's location on the Grand Ile is perfect. The cathedral (a must at night), bars/restaurants, shops and picturesque historic squares all within walking distance and there are two city tram stops a short distance away. Our room was clean, up to date & furnished as expected w/ typical French touches. Housekeeping & turn down service impeccable. We'll definitely return to Strasbourg w/ no need required to search for other lodging...we found it.

Spent one night at the Sofitel on business. This is a comfortable but unostentatious hotel in the heart of the lovely city of Strasbourg. First impressions are good. The foyer is light and airy, with plenty of well-upholstered and colourful sofas and easy chairs. Check-in was a little slow, given that we arrived just after a large group of Canadian businessmen. It was, however, courteous and friendly. The bedroom was well appointed, with a large, exceptionally comfortable bed. A Bose radio and Nespresso coffee maker were provided. The bathroom was extremely good, with a large, deep bath with soaker shower. High quality, Hermès toiletries were supplied. There is a nice, though rather small, bar where we had a drink. Did not have time for breakfast. This is a good quality hotel and I recommend it.

Stayed one night here in early Feb enroute to Austrian alps Family of four we had two bedroom suite on third floor Spacious, well equipped and immaculate Cost about 400 euros for the night Excellent service too BUT the AC didn't work very well - in fact was very noisy with a loud knocking sound Consequently bad nights sleep due to being too hot To be fair - I complained and the reception gave me free Accor points but not what you expect for 5 star

This is another Sofitel that had delivered everything up to and beyond our expectations. Gregory the Concierge is to be especially commended. He went all the way to make sure all our needs had been met and we thank him for his great effort. The hotel in general is the usual Sofitel standard. The lobby is well decorated and cozy. The room is spacious and was extremely clean. All staff was so nice. All in all, staying at this place was a very good experience. Highly recommended if one has to be in Strasbourg.

In the middle of the city and a short walk to most of the cities interesting destinations. The staff very friendly and give good advice especially what to see or where to eat. Very nice and comfortable rooms. For a few euros more you can get an upgrade that is worth it if your are staying a few days.

The service is great. The hotel smells very nice. The location is relatively central. You are able to walk to most things. I would highly recommend it for anyone visiting Strasbourg. The concierge gives great recommendation to experience the local culture and food. There are some wonderful lux store and also boutiques nearby.

4 Place Saint Pierre Le Jeune Strasbourg Bas-Rhin

Located in Historic Center, Sofitel Strasbourg Grande Ile is within a 10-minute walk of popular sights such as Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum. This 150-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Strasbourg, the hotel is also a short walk from Alsatian Museum and Rohan Palace.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


Rooms

All of Sofitel Strasbourg Grande Ile's 150 recently renovated rooms provide iPod docks, minibars, and electric kettles. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport Egyptian cotton sheets. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

Renovated in 2013, Sofitel Strasbourg Grande Ile offers a fitness center, free WiFi in public areas, and 11 meeting rooms. Parking is available for EUR 34 per night (EUR 34.00 per night for valet parking), and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, a computer station, and a library.

Room options

Junior Suite, 1 Queen Bed

Queen 1 | Sleeps 4

Luxury Room, 1 Queen Bed, Patio, View

Queen 1 | Sleeps 3

Superior Room, 1 Queen Bed

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82% of guests recommend this hotel

Total of 1214 reviews