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Sofitel Strasbourg Grande Ile

5.0 out of 5.0

Recent guest reviews

Hotel location is great and Everything is walking distance. The staff are wonderful and very accommodating. Our dog sitter, Audrey (?) was amazing and friendly. This is the reasons why we always stay at Sofitel Hotels.

My wife & I stayed at this hotel for 3 nights while visiting the Alsace area We arrived at around 12:30 to the hotel but unfortunately our room wasn't ready so left for lunch & returned later on We had booked a Luxury room which i expected to be larger than what we got... i asked the receptionist if this was a Luxury room & she confirmed that (Room 401) The room itself is pretty nice with nice colors, however i think that it really needs some renovation, especially for the closet & the bathroom The breakfast was very basic but in a very nice atmosphere & the staff were extremely courteous & helpfull The location is very good, just a couple of minutes walking distance from all major areas

To start I would like to praise the concierge. I wish I had asked his name as he made the trip more than bearable. the location was great and the reception areas were lovely. We only stayed one night. We had emailed ahead to ensure we had parking as we are travelling with an 18 month old and have lots of luggage we would have liked to have been able to access easily without unloading the whole car! We were told first come first serve and had to park a 10 minute walk away. The staff were friendly enough and showed us to our room. We had booked a junior suite so we had more room with the baby cot. It was tiny. And garden view.....I don’t think dumpsters count as the garden. Couldn’t even open the window because of the smell. We laughed it off and continued to get ready. I liked the bathroom but thought it weird the toilet was in the hallway separate from the bathroom. Could have its advantages I guess. As we were getting ready to go out for dinner my 18 month old son presents me with a bag of rubbish which had been left behind from the previous guests. Which then begs the question if that’s not been done what else hasn’t..... We commented to the reception desk about this and a half hearted apology was given. Nothing was done about it. The rubbish was not even removed from our room. The bed was comfortable but we were woken at 7am by the radio alarm going off and waking our son. At breakfast we were greeted and shown to a table. We asked 3 times for a baby chair while our son got bored and restless. We had to chase the waiters for a hot drink. And later noticed others were asked for orders of hot food which we never had presented as an option. When we brought all this up on check out we were given another half hearted sorry and a rolling of the eyes as my little boy became restless again. No resolution given until I asked for some sort of compensation. To which we were offered a refund on the breakfast (pending). I won’t be staying at another Sofitel again. Very disappointed!

We stayed at Sofitel Strasbourg Grande Ile for a long weekend in August. The hotel is perfectly located. Since the weather was nice in August, It was nice to sit outside for breakfast with a lovely view over the church. The hotel bar has a cozy atmosphere. Nice, well-maintained courtyard with plenty of sunshine in summer. The room is Sofitel standard.

Stayed there for 2 nights. The lobby is very nice, the reception staff very professional. The room was in great condition, very clean and a really comfortable bed. Wifi available in all areas. It is located in the center of the city, just 15 minutes by foot from the main train station.

Having stayed in a number of Sofitel properties all over the world, I have become very partial to the level of comfort in Sofitels and the Strasbourg property did not disappoint. The location of the hotel is fantastic and allows one to walk to the centre of the city and many of its sights. The reception and bell staff are amazing and nothing is too much trouble for them. Concierge helped us with dinner reservations and suggested the places that we wanted to go to rather than the ones that he would prefer (which should not be surprising but, alas, is not the case in many other hotels). Our room was quite spacious (we stayed in the junior suite) and quiet and allowed for a good night's rest. Breakfast was excellent with so many options to choose from. We would definitely go back to Sofitel next time we are in Strasbourg.

Stayed 2 nights with wife and dog. Strasbourg center is not a good place for a dog though as we found out. Hotel is centrally located, very convenient to walk the city. Breakfast has a great selection, though the rooms very quite crowded.

This Hotel is well situated in the center of the city and offers the facility to visit. It's a nice and quiet Hotel with a comfortable clean room. The staff makes the differences theya are all extremelly attentionate and well styled, they spare no efforts to make you stay one to remember ! Breakfast buffet if wonderful...really excellent !

We stayed here for four nights last month, our first visit to Strasbourg. This hotel is very well located for the city centre; everything was within walking distance, which made getting around very easy. As a lot of tram stops were closed for the Christmas markets, this was an important factor for us. The welcome was warm, though our room wasn't ready (as promised) for 3pm and when we returned from a walk in the town and were given our room key, it took an hour for our bags to follow us, after prompting. The room was just fine, as expected at a Sofitel, and the bathroom well equipped with plenty of space for our toiletries. There wasn't much hanging space and even less drawer space - this would have made no difference on a one night stay, but I think most people would have more than one change of clothes for four nights and there really wasn't room. The bar had great service. The restaurant was excellent, with a varied menu and extensive wine list, and staff who were knowledgeable about both. The same restaurant also provided very good breakfasts. In fact, in general the kitchen was really good, as we had room service one evening, too. The hairdresser on site was an added bonus and I really recommend them.

We stayed 2 nights Dec 27 and 28th and had a wonderful time. This hotel is in a great location for easy walks to restaurants, shops and during Christmas the markets. We were happy to find the smaller market area still open after Christmas. The hotel is just off the busy area but our room was facing a construction zone so it was a little loud first thing in the morning when the crew started working. This won't always be the case but you might ask for a quiet room when booking until it's finished. The staff were helpful and friendly. We did not eat in the hotel. We had the junior suite and it was a little tight for 3 people. Our son slept on the sofa bed. When it's pulled out there's barely any room to get by to go to the bathroom. The toilet closet is just inside the front door and the shower, sink and tub are around the corner closer to the main bedroom. I liked having it separate, but it was hard to get by the sofa bed in the dark to go to the toilet. I would recommend this type of room to small families.

4 Place Saint Pierre Le Jeune Strasbourg Bas-Rhin

Hotel highlights

  • Walking distance to Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Historic Center, Sofitel Strasbourg Grande Ile is within a 10-minute walk of popular sights such as Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum. This 150-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Strasbourg, the hotel is also a short walk from Alsatian Museum and Rohan Palace.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.


Rooms

All of Sofitel Strasbourg Grande Ile's 150 recently renovated rooms provide iPod docks, minibars, and electric kettles. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in Egyptian cotton sheets and pillow menus, and bathrooms offer hair dryers and designer toiletries. Free newspapers, free bottled water, and safes are other standard amenities.


Property features

Renovated in 2013, Sofitel Strasbourg Grande Ile offers a fitness center, free WiFi in public areas, and 11 meeting rooms. Valet parking is available for EUR 34 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 1489 reviews