Sofitel Strasbourg Grande Ile5.0 out of 5.0
Recent guest reviews
We stayed here for four nights last month, our first visit to Strasbourg. This hotel is very well located for the city centre; everything was within walking distance, which made getting around very easy. As a lot of tram stops were closed for the Christmas markets, this was an important factor for us. The welcome was warm, though our room wasn't ready (as promised) for 3pm and when we returned from a walk in the town and were given our room key, it took an hour for our bags to follow us, after prompting. The room was just fine, as expected at a Sofitel, and the bathroom well equipped with plenty of space for our toiletries. There wasn't much hanging space and even less drawer space - this would have made no difference on a one night stay, but I think most people would have more than one change of clothes for four nights and there really wasn't room. The bar had great service. The restaurant was excellent, with a varied menu and extensive wine list, and staff who were knowledgeable about both. The same restaurant also provided very good breakfasts. In fact, in general the kitchen was really good, as we had room service one evening, too. The hairdresser on site was an added bonus and I really recommend them.
We stayed 2 nights Dec 27 and 28th and had a wonderful time. This hotel is in a great location for easy walks to restaurants, shops and during Christmas the markets. We were happy to find the smaller market area still open after Christmas. The hotel is just off the busy area but our room was facing a construction zone so it was a little loud first thing in the morning when the crew started working. This won't always be the case but you might ask for a quiet room when booking until it's finished. The staff were helpful and friendly. We did not eat in the hotel. We had the junior suite and it was a little tight for 3 people. Our son slept on the sofa bed. When it's pulled out there's barely any room to get by to go to the bathroom. The toilet closet is just inside the front door and the shower, sink and tub are around the corner closer to the main bedroom. I liked having it separate, but it was hard to get by the sofa bed in the dark to go to the toilet. I would recommend this type of room to small families.
Thanks so much for an awesome stay at your hotel. The recognition provided for Platinum Accor membership was very appreciated, especially the room allocated. No welcome drinks were offered though. Breakfast amazing, as usual. Very friendly staff.
The Sofitel Hotel is conveniently located walking distance from the train station and the reception was friendly and helpful upon arrival. The hotel lobby is fun and decorated in a unique almost indescribable style with purples and golds. We were assigned to room 103 and despite being pleased with the decor and cleanliness of the room there was an overwhelmingly offending smell in the room that didn’t go away. A sort of musty old smell that was very strong. We probably should have requested another room but after three train rides and lugging our bags all over creation we just didn’t have it in us to pack back up and move again. Gregory at the concierge was incredibly helpful and talked us through all the different Christmas markets and what they have. He also helped us quickly book 2 seats on the boat tour as well as recommend the fabulous Chez Yvonne for dinner. The breakfast did not disappoint there was a very large assortment, more than I could even think of consuming in one sitting. The display was unique and very clean and the coffee and tea service excellent.
We stay at sofitel Strasbourg over Christmas and we did a lot of sight seeing . The hotel was great of course but the highlight was Gregory the concierge who took care of all our restaurant, cave visit and sight seeing booking and it was all amazing . All of his recommendation was beyond our expectation . The concierge team made our stay magical See you again
We spent a couple of nights in this hotel during the Christmas period. The room was very inefficiently designed, the furniture like wardrobes and desk were not practical at all. We had dinner in the bar, but the food was not OK, it was cold. The room we had was very noisy, because we ware located just on top of where the suppliers pick up the laundry, waste etc. I can assure you that they absolutely don't do that with respect for the people that sleep there. It looks like if they are wanting to break the world record of decibel production.
We stayed here for 5 nights in April and found the room quite large and had everything we needed. We were shown to our room on arrival and given a really good tour of the room and how everything works. This was a good start and made an impressive first impression. Service overall in this hotel was very good, and we loved the herbal and fruit teas in the foyer everyday for all to enjoy. The location was the best, we walked 50 metres and were in the central part of Strasbourg. You could walk to everything, all restaurants and cafe's and the river. Loved Strasbourg and really enjoyed our stay at the Sofitel Strasbourg Grande lle.
It is our second visit to this hotel. This time since it was Christmas season the hotel was fully booked and priced accordingly. It is a quiet, comfortable hotel with a great location to all shopping, restaurants and sightseing areas. The reception staff is very friendly and helpful.
My wife and I stayed at Sofitel Grande Ile for an extended weekend and we enjoyed our stay. We arrived by car a d before we could park our car we were already greeted by the staff who took care of our luggage and parked our car. Great experience. Check-in was swift and easy. We were shown to our room which was smaller than in other Sofitel hotels but very nice and clean. Bed was super comfortable. Bathroom however could use a makeover-over. Bathroom should have a separate shower in a hotel of this class. Staff was very attentive throughout our stay and also charming. They made us feel welcomed. Breakfast buffet was great and offered good variety of food, but it was quite busy as hotel seemed to be heavily booked. Great location for a trip to the city. Will be back!
The hotel is very well located and the staff in general we OK, the one who was very polite and helpful was the concierge. The breakfast was excellent but due to over capacity the staff were very stressed and in a "panic" mode which was obvious and I wouldn't expect that from a hotel of this range. The room was OK but I was dissapointed that the baby bed for our 13 month baby that we had requested in writing before coming was not there and had to wait 1 our to bring it. Most importantly the baby bed as well as in parts of the room there was accumulated dust and we also found a champagne chork and some swiss francs which was clear that the room was not cleaned thoroughly. I mentioned all the above to the reception on our check-out but did not seem to interest them. In general we had a very good impression of the hotel but as the clean element is the most important for us, it was rather disappointing to experience this issue and doesn't correspond neither to the image of the hotel nor to the cost of the room.
- Walking distance to Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum
- Free WiFi in rooms and public areas
- Onsite dining
- Fitness center
Located in City-Centre - Petite France, Sofitel Strasbourg Grande Ile is within a 10-minute walk of popular sights such as Our Lady of Strasbourg Cathedral and L'Oeuvre Notre Dame Museum. This 150-room, 5-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Centrally located in Strasbourg, the hotel is also a short walk from Alsatian Museum and Rohan Palace.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10 AM.
All of Sofitel Strasbourg Grande Ile's 150 recently renovated rooms provide iPod docks, minibars, and electric kettles. LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and designer toiletries, and beds sport Egyptian cotton sheets. Free newspapers, free bottled water, and safes are other standard amenities.
Renovated in 2013, Sofitel Strasbourg Grande Ile offers a fitness center, free WiFi in public areas, and 11 meeting rooms. Valet parking is available for EUR 34 per day, and there's also limo/town car service. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include conference space, coffee/tea in a common area, and a computer station.
Reviews from Trip Advisor
82% of guests recommend this hotelTotal of 1435 reviews