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Hôtel Mercure Strasbourg Centre Petite France

3.0 out of 5.0

Recent guest reviews

I’ll be honest and say that I expected a much higher standard than I found, having enjoyed excellent stays at other Mercure hotels in Poland, Germany and the U.K. This certainly wasn’t the full service property that the others were. No restaurant for dinner service, for example (room service comes from the restaurant next door) and there appeared to only be one member of front-of-house staff, so consequently the reception desk was often unmanned. My privilege room was much less well appointed than at the other Mercures I’ve stayed at. The two sets of windows also made the room very hot, even with the radiator off; and as it was out of season, the air conditioning was out of action. Fortunately traffic is restricted along the road by the hotel, so I ensured all the windows were left open during the day and just one at night. Otherwise sleeping was difficult. The bathroom was small, but functional. My rate included breakfast, otherwise the €18 per person charge would be much too high for what was on offer. Very little in the way of hot options and the pre-prepared fruit salads, for example, looked old and bruised. The location is great, however. The easiest of walks the main station and just a short stroll to the beautiful Petite France district.

Loved my stay in this hotel. Very modern, small, but very efficient rooms, friendly staff, upbeat atmosphere. Breakfast was brilliant and the location is excellent. Great value for money, looking forward to coming back.

I really enjoyed stay in the hotel, the staff were very nice during checkin and checkout...they let me in to my room at 1pm which was great. The room (not very big but I had no problem with that) had soundproof door and window so the sleep was very fine. And the breakfast was wow...such a choice of everything you can imagine! Great hotel.

This is a decent hotel with modern decor situated very well close to train station and Petite France. Clean and quiet rooms but very small. Breakfast rather good and friendly staff. However, I think you can get better hotels for about the same cost.

Hotel choices were limited and overpriced in Strasbourg due to Xmas markets and many visitors. Picked this hotel for one night and did not really like the modern decor in lobby or corridors but the room was adequate, a good size, had excellent work/ desk area and lighting, and a decent bathroom (although a tight shower space). Hotel was very clean. Have had better reception desk at other Mercure properties. Just minutes by foot to central train station so I could fast track there for early TGV to Paris. Easy walk to beautiful historic center and quiet at night. More traditional Mercure close by.

The room I stayed in (including bathroom) was not spacious but was comfortable and clean. Hotel is located in a very quiet neighborhood, close to central station and public transportation. Although the dining area for breakfast is quite small, I enjoyed in variety of choices. The hotel fits the purpose of my business travel.

Hotel near from the train station( 5 mins by walk) The room is small but confortable and nice . Breakfast is nice. Salty ( different cheese,ham,egg..) and sweet choice ( cereals, jam,croissant), real whole coffee and real orange juice to do yourself with the orange machine!!! Very nice spot close to the historic Strasbourg and from the Contemporary Art Museum .

The location was absolutely fantastic as well. The room is new, with nice furniture, spacious, comfortable and quiet. The breakfast is also great! You have freshly pressed orange juice, coffee (espresso or cappuccino), milk, pastries, fruits, lot of local cheese, all kind of bread, eggs, and so on. The staff is also really friendly.

We are spending our first night at this hotel right now, and it will likely be our last. It is absolutely terrible, worse in many ways than the worst hotels we have ever stayed at in Singapore and Granada, Spain. See hotel pictures, most of which speak for themselves. We have been put in an area of the hotel that has no elevator access (see picture of fire plan map in our room). Okay, fine we could deal with that, as we are two able bodied people. After lugging our suitcases ourselves up 2 sets of flights, we were, of course, already sweating when we entered our sauna of a room. We found out after about 30 minutes as we tried to cool down the room that the thermostat did nothing, and it would not put out cold air, only heat. After showering and freshening up, we tried calling the front desk about the room temperature issue. The person who answered spoke only French, but we had dialed off a room service menu and perhaps that was not reception, so we decided to use our able bodies to walk on down to reception. That's when we discovered that after 11 pm there is no light in the stairwell (I almost fell going down the stairs.. hello Mercure, do you know what liability means?). We also became fully aware, and it hadn't connected when we came up to the room due to so many other stimulating occurrences, that the stairwell leading up to, and the "hallway" outside of the room is OUTSIDE. As in, it's a fire escape / open courtyard situation, without any walls. It's raining tonight and 6 degrees C, so if we open the door a frigid blast of air greets us and raindrops are hanging off the edges of the banisters. As an aside, this came in handy later as a last course of action to manually adjust the room temperature by letting in frigid outside air - not very safe just sitting with our door wide open but the best we could do under the position we were put in. When we get down to the front desk: turns out the person in charge at night speaks little to no English and it WAS the front desk who had answered the phone call before. Not to make an English-centric rant because we don't expect everyone to speak English, but this is an internationally known brand of hotel When you check in after 10 pm and have issues with your room and the person at the desk cannot answer your phone call and cannot resolve a single one of your issues and asks you to speak with someone in the morning as their only response, that is unacceptable and also we find it REALLY odd because there are countless English speakers who have stayed here based on these other Tripadvisor reviews? How does this night person not have access to an English speaker or manager to resolve critical guest issues? How is there nobody on staff at night to handle room issues? Can they really not turn on the stairwell light which is obviously a serious safety issue if they are putting hotel guests in these weird rooms (we counted 6 rooms on 2 floors in this outside "courtyard" setting). Safety concerns: The main door to our room is made of glass. I've never been in a hotel room with a front door made of glass. There are no windows in here, I only assume the door was supposed to serve multiple functions. For privacy(?) purposes a brown curtain is provided. There is no light in the stairwell after a certain time of night (my limited French interpretation of the night manager's response was that this occurs on a timer after 11 pm and he couldn't fix it.). And if you have reduced mobility, just forget about staying in these rooms! Cosmetic concerns: The soap dispenser in the shower is broken, so the hotel's solution instead of fixing the dispenser on the wall was to provide a separate one just floating around in the shower. There are stains on all walls and the carpet looks like it has never been cleaned. The towels are thin and scratchy. Outside the room door, there is a weird alcove above full of nastiness. Seriously gross nastiness. Please, for your sanity, stay away from booking this hotel, if for no other reason then to not end up in these weird rooms by chance. I expected so much from Strasbourg and so far it has done nothing but disappoint with our ~5 hours spent at this hotel.

A surprisingly nice hotel,helpful reception when we asked for rooms next to each other,very clean and quite modern.rooms are not very large,but all is very clean,a choice of three sets of pillows to choice from in the wardrobe.

3 Rue Du Maire Kuss Strasbourg Bas-Rhin

Hotel highlights

  • Walking distance to Covered Bridge
  • Free WiFi in rooms and public areas
  • Bar/lounge
  • 24-hour business center

Covered Bridge is a short stroll from Hôtel Mercure Strasbourg Centre Petite France, and other popular attractions like Our Lady of Strasbourg Cathedral are within a mile (2 km). This 3-star hotel has 63 rooms and welcomes guests with a bar/lounge, free in-room WiFi, and a 24-hour business center. It's in central Strasbourg and also close to L'Oeuvre Notre Dame Museum and Rohan Palace.


Dining

Start each morning with continental breakfast, available for a fee from 6:30 AM to 10 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.


Rooms

The 63 rooms are soundproofed and have an array of amenities, including coffee makers, free newspapers, and free bottled water. Guests can expect free WiFi and 42-inch flat-screen TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Other amenities include safes, phones, and desks.


Property features

Guests of Hôtel Mercure Strasbourg Centre Petite France enjoy access to free WiFi in public areas, a 24-hour business center, and coffee in a common area. If you drive, self parking is EUR 12 per day, or you can take advantage of the shuttle from the airport to the hotel at scheduled times for EUR 4.20 per person. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a computer station, free newspapers, and a porter/bellhop.

Room options

Superior Room

Full 1 | Sleeps 2

Standard Room

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

82.0% of guests recommend this hotel

Total of 722 reviews