Roaches in the bathroom, toilets were not clean, fire alarms went off in the middle of the night and would not turn off for more than 20 mins. Addressed the staff during checkout for refund considering the numerous roaches in my room. Staff refused a refund.
I liked it nice place to be. Everything is near by
We had reserved a night at Extended Stay America in Sterling, Washington D.C. for October 22nd in March. When we arrived, we were told there was no reservation for us and they didn't have any available rooms. Needless to say, I will never book anything on the Orbitz site again!
Did not like any thing a bout this place it was Honorable
Motel style room with outside access- not great. Lobby staffed only to 11 pm so requires a cal to get help for late check in. Clean rooms and good coffee however.......
Might be nice to have a few basic dishes or cookware in the room, since there is a stove and a sink
It was very nice and clean. They were very helpful.
This hotel is the filthy, condom wrappers, other guest items left behind, trash from previous guest...but the very worst was the infestation of ROACHES...they were crawling everywhere. It was literally a NIGHTMARE’S Stay for me. Got in to late to change hotels...so I slept in chair. after using my own sanitizing product to clean...Never EVER have I experienced such disgusting service in a hotel room!
The room was full of cockroaches and bugs Even in the bed They are crawling everywhere When I turned on the heat, the room smelled really bad
I don't like the fact that the bed always has hair. It seems like they don't change the clothes
Had to wait to check in my work collegue saw the desk attendant drive in, he claimed he was handling a domestic dispute. Next morning coffee was late (6am) I called the desk to inquire and the attendant hung up when I said its 6:05am
I had the most terrible experiences staying at this location
The general manager was really unprofessional, and refused to help us. The ac unit very load, the fridge looks like it was not opened and cleaning very long time; the room had a very strange smell like smoke even it was listed as non smoking unit, I will never stay with them again.
Not what I expected at all. Extended Stay? Not even a coffee maker in the room!
I arrived late at night and had trouble finding where to check in. Then I had to ascend outdoor stairs in the dark (I am small and 71.). The room was adequate and clean, for the most part, except for fingerprints on the fixtures. The carpet had sticky spots so I didn't walk on it barefoot. The bed was rock hard.
Good stay comfortable and staff quick and satisfactory, will go back for sure .
Friendly people. Clean place. Near to airport IAD. Friendly people. Clean place. Near to airport IAD.
Dirty sheets had drawings with sharpie on it, dirty towels, went to ask the staff for a pan to cook but they said only people who stay there for 3-4 days can use it. booked a 1 queen bed got 2 beds instead and on top they wanted to charge extra when checking out....
Didn't have pots and pans. When asked for them, they didn't provide a proper set. The room had strong stench of cigarette, when asked the staff did nothing about i Trash was filled up in front of the room, feted with bad odor.
Extended Stay America Washington, D.C. - Sterling - Dulles is located within a few miles (5 km) of Center for Innovative Technology Complex and Herndon Centennial Golf Course. The 134 rooms at this hotel include kitchens, refrigerators, and microwaves.
The 134 rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, phones, and ironing boards are other standard amenities. Housekeeping is available on request.
At Extended Stay America Washington, D.C. - Sterling - Dulles, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. If you plan to drive, free parking is available. The front desk has multilingual staff that can help with securing valuables and luggage storage.
Roaches in the bathroom, toilets were not clean, fire alarms went off in the middle of the night and would not turn off for more than 20 mins. Addressed the staff during checkout for refund considering the numerous roaches in my room. Staff refused a refund.
I liked it nice place to be. Everything is near by
Thank you for choosing Extended Stay America and for the wonderful review. We are thrilled to know you had a great stay and that you enjoyed our ideal location. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
We had reserved a night at Extended Stay America in Sterling, Washington D.C. for October 22nd in March. When we arrived, we were told there was no reservation for us and they didn't have any available rooms. Needless to say, I will never book anything on the Orbitz site again!
Did not like any thing a bout this place it was Honorable
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Motel style room with outside access- not great. Lobby staffed only to 11 pm so requires a cal to get help for late check in. Clean rooms and good coffee however.......
Thank you for sharing your feedback. We are pleased to know you liked our well-appointed room and had a pleasant visit. We hope to have another opportunity to welcome you back soon so that we can provide you with a much better experience. Sincerely, Hotel Management
Might be nice to have a few basic dishes or cookware in the room, since there is a stove and a sink
We are pleased to see you enjoyed your stay Extended Stay America. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
It was very nice and clean. They were very helpful.
Thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
This hotel is the filthy, condom wrappers, other guest items left behind, trash from previous guest...but the very worst was the infestation of ROACHES...they were crawling everywhere. It was literally a NIGHTMARE’S Stay for me. Got in to late to change hotels...so I slept in chair. after using my own sanitizing product to clean...Never EVER have I experienced such disgusting service in a hotel room!
Thank you for evaluating your stay with us. We apologize for the cleanliness issues you encountered while you were here. We assure you that we have discussed your concerns with our housekeeping team, and we’re working with our them to reiterate the importance of our daily checklists to make sure this isn't repeated. We have also asked our pest control provider to service your room immediately. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The room was full of cockroaches and bugs Even in the bed They are crawling everywhere When I turned on the heat, the room smelled really bad
Thanks for evaluating your experience at our hotel. We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Amanda, thank you for being our guest. We are sorry your sleep was disturbed by the fire alarm during your stay and apologize for the cleanliness issues you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent any future issues. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management