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Recent guest reviews

Spacious rooms but low lighting. Overall experience good.

Smelly room and generally poor environment. The check-in clerk was also not very helpful

It was fair for the price. Close to the airport. Nothing special.

Close to airport for canceled flight . Bathroom towel had someone else’s hair on it . Had to ask for clean towels. Breakfast was ok . Not rude staff but not a friendly staff just a staff

Front desk guy Jack ignored when I came first,he offered to do service the customer who came after me. He did not even activated Room key and handedover keys.All the I have returned to front desk to get keys activated. Any customer can expect first come first serve from front desk,not the way whoever he want he can serve. Very very upset in the near future I won’t consider coming back to this hotel.

Check in clerk is a special lady making you feel welcome; shuttle driver too is excellent, room is clean, comfortable.

It was clean. Nothing mind blowing. Most of the staff were kind and courteous.

close to dulles airport, ample parking, quiet room

the hotel was clean, but it seem a bit old (good maintenance can prevent this). there is no refrigerator or microwave in the room at all, I got the room for 2 queen beds and the room is a bit smaller if compare to other hotel. Towels was decorating nice in our room, but they ran out of soap or shampoo both lobby and there was none in my room. I went down and asked the receptionist for the shampoo first time around 6.30pm and she told me that she was out of them, then around 7pm I found out that there was not even a bit of soap to wash hands with so I went down again with the sign in the room said in case of need of any toilets entrees, go see the front receptionist. that when she said she would take care that. We did not get soap or shampoo until sometime after 10pm when we were ready for bed already. and they called us down to get it even though she said she would send someone to bring them up. give 4 stars credit for breakfast at this hotel also

It was great. Staff very friendly. Room was very clean. Very pleasant stay.

We are well rested, happy with hotel staff, clean and best thing is we have access to hot and cold drinking water, coffee or juice 24/7. Yahoo!

the management is horrible, didn't cooperate, double charged me for the second night, claiming that I checked so they canceled my second night , even my stuff was left in the room. They denied the payment from orbitz for my second night recharged me. They gave me the handicapped room with smoking smell , just off the lobby in front of the breakfast area. Forgot my iphone cable, came back one hour later, they denied having it. The frontdesk people are very nice but the manager doesn't communicate with them and doesn't cooperate when a issue get raised and they are left by them self without support. AVOID

Dulles Plz Sterling VA

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Free airport shuttle

Comfort Inn & Suites Airport Dulles-Gateway places you within a few miles (5 km) of Center for Innovative Technology Complex and Herndon Centennial Golf Course. This hotel has 104 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is served on weekdays from 5:30 AM to 9:30 AM and on weekends from 6:00 AM to 10:00 AM.


Rooms

All 104 rooms feature MP3 docks, coffee makers, and free local calls. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Ironing boards and desks are also standard.


Property features

Comfort Inn & Suites Airport Dulles-Gateway features free WiFi in public areas, coffee in a common area, and microwave in a common area. There's free parking, as well as a free airport shuttle (available on request). Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and dry cleaning/laundry. Additional amenities include a computer station, express check-in, and express check-out.

Room options

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Twin Sofa Bed | Sleeps 3

Basic Suite, 1 King Bed with Sofa bed (1 Person Sofa Bed)

1 King Bed and 1 Double Sofa Bed | Sleeps 3

Guest reviews for Comfort Inn & Suites Airport Dulles-Gateway

Everyone (27) Couples (7) Business (3) Family (5) Friends (4) Other (3)
4
Everyone

By on Apr 1, 2020

4
Everyone

By on Feb 28, 2020

Review comment responded on Mar 4, 2020

Thank you for your rating; I am happy to know you enjoyed your stay!

5
Everyone

Spacious rooms but low lighting. Overall experience good.

By , from California on Jan 13, 2020

Review comment responded on Jan 21, 2020

Thank you for your review!

1
Everyone

By on Jan 8, 2020

Review comment responded on Jan 21, 2020

Thank you for your feedback.

2
Business Business

Smelly room and generally poor environment. The check-in clerk was also not very helpful

By on Dec 10, 2019

Review comment responded on Dec 16, 2019

I am terribly sorry for the experience you had with us doing your stay and will be using your feedback to make the necessary corrective actions.

4
Everyone

By on Nov 15, 2019

Review comment responded on Dec 30, 2019

Thank you for your review.

5
Everyone

By on Nov 3, 2019

Review comment responded on Dec 30, 2019

Thank you for your review

3
Everyone

It was fair for the price. Close to the airport. Nothing special.

By on Aug 7, 2019

Review comment responded on Aug 23, 2019

Thank you for your review!

3
Everyone

Close to airport for canceled flight . Bathroom towel had someone else’s hair on it . Had to ask for clean towels. Breakfast was ok . Not rude staff but not a friendly staff just a staff

By on Jun 30, 2019

Review comment responded on Jul 16, 2019

Thank you for reviewing our hotel. We appreciate your feedback and will make every effort to improve upon our weekly reception. Please let me know if you will be visiting our area again in the future. If you are ever in the Dulles area again; please consider staying with the Comfort Inn & Suites Airport Dulles – Gateway.

2
Everyone

Front desk guy Jack ignored when I came first,he offered to do service the customer who came after me. He did not even activated Room key and handedover keys.All the I have returned to front desk to get keys activated. Any customer can expect first come first serve from front desk,not the way whoever he want he can serve. Very very upset in the near future I won’t consider coming back to this hotel.

By on Jun 30, 2019

Review comment responded on Jul 16, 2019

Thank you for reviewing our hotel. We appreciate your feedback and will be shared with the team for improvements. If you are ever in the Dulles area again; please consider staying with the Comfort Inn & Suites Airport Dulles – Gateway.

Comfort Inn & Suites Airport Dulles-Gateway

45515 Dulles Plz, Sterling, VA 20166
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