I wasn’t here long enough to really have an opinion. There wasn’t a ton of food options. But it was easy to check in and leave.
Issues: 1. Every day we had to get our room key reprogrammed, since it stopped working. 2. We requested both the front desk and the housekeeping manager to clean our room and make the beds, but it was never done (and the actual housekeepers didn't understand what we asked them to do, but we got a few towels out of them). For example, in the evening, we saw some of the crumbs we dropped in the morning were left in place after they "cleaned" our room. What was fine about the property: 1. New property, so nothing obviously broken such as plumbing or A/C. 2. The free breakfast, as long as you got to it before things ran out around 8:45am (you can get it until 9am). 3. The front desk was apologetic about our room key problems, and in general they were nice.
Staff is so friendly and rooms are delightful. Breakfast is great!
Everything was wonderful accept the hole in the parking lot. We advised the staff there was a sink hole that needed to have cones around it. It was very unsafe. Next morning still no cones.
Great price and comfy. A few small things- -common bathroom not very clean and shower/bare faucet leaked
Clean, comfortable and excited service
Solid experience and great service!
desk staff did not know what military ID was and refused to accept it as government ID she also stated she would not take a passport. She was very aggressive when requesting only a drivers license. The breakfast was dreadful, sad looking meat, undercooked potatoes and powdered eggs and stale bread. Cleaning crew left vacuum and cleaning bottle in our room. Nothing about this place was a Plus except the age of everything.
The place was great, clean, staff friendly, had a pool open till 10pm the kids loved it.
Front desk was friendly and helpful. Breakfast food was quickly depleted and not resupplied. Carpets are due for replacement. Room cleaning and replenishment is limited due to COVID. It's time to return to full service.
The hotel is clean, in good condition and near to Zion State Park.
The breakfast area was lacking working appliances. The One waffle maker is not working properly. The staff was refilling the food trays with no gloves on and was unfriendly.
I’d stay here again. Staff was so nice and helpful it didn’t seem real! Breakfast food did the job and free coffee was better than expected. Close enough to Zion NP Kolob Res. to not be an issue at all. A gas station is across the street and a really good local coffee shop with a drive thru too. By the way the room price wasn’t ridiculous. If you’re going to Zion NP you might have a tricky time finding parking up there.
Coffee was horrible. Bring back the real breakfast.
Quiet area but not restaurants within walking distance. Due to covid the was no coffee which was a bummer.
A very nice place to stay. Very friendly staff and the pool was nice and cool and refreshing! Was bummed about breakfast though, since Covid-19 they had to give you bags of food but it was nothing I would eat for breakfast.
Located 1.9 mi (3.1 km) from Pah Tempe Hot Springs, Best Western Plus Zion West Hotel is within a 15-minute drive of Sky Mountain Golf Course. This 69-room hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Continental breakfast is offered for a fee weekdays from 6:00 AM to 9:00 AM.
Best Western Plus Zion West Hotel's 69 rooms are air-conditioned and provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds grant a restful night's sleep and bathrooms offer hair dryers. Other amenities include safes, phones, and ironing boards.
Guests of Best Western Plus Zion West Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include a 24-hour business center, a meeting room, and a computer station.
I wasn’t here long enough to really have an opinion. There wasn’t a ton of food options. But it was easy to check in and leave.
Issues: 1. Every day we had to get our room key reprogrammed, since it stopped working. 2. We requested both the front desk and the housekeeping manager to clean our room and make the beds, but it was never done (and the actual housekeepers didn't understand what we asked them to do, but we got a few towels out of them). For example, in the evening, we saw some of the crumbs we dropped in the morning were left in place after they "cleaned" our room. What was fine about the property: 1. New property, so nothing obviously broken such as plumbing or A/C. 2. The free breakfast, as long as you got to it before things ran out around 8:45am (you can get it until 9am). 3. The front desk was apologetic about our room key problems, and in general they were nice.
Hello Maxim, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,
Staff is so friendly and rooms are delightful. Breakfast is great!
On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area!
Everything was wonderful accept the hole in the parking lot. We advised the staff there was a sink hole that needed to have cones around it. It was very unsafe. Next morning still no cones.
Dear Guest, Thank you for sharing your experience. We truly appreciate the insight regarding our staff and also our service. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours. Thank you Very Much Kumar Ram
Great price and comfy. A few small things- -common bathroom not very clean and shower/bare faucet leaked
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Clean, comfortable and excited service
Dear Guest, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit. Thank you
Solid experience and great service!
Guest satisfaction is our number one objective so we really appreciate the input regarding our service. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
desk staff did not know what military ID was and refused to accept it as government ID she also stated she would not take a passport. She was very aggressive when requesting only a drivers license. The breakfast was dreadful, sad looking meat, undercooked potatoes and powdered eggs and stale bread. Cleaning crew left vacuum and cleaning bottle in our room. Nothing about this place was a Plus except the age of everything.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. The fact that we have failed to meet your full expectations is disappointing and we are determined to work even harder towards ensuring that each guest enjoys a great experience. I hope you will find your expectations to be far surpassed if you ever return to the area, we would like to invite you back for another stay.
The place was great, clean, staff friendly, had a pool open till 10pm the kids loved it.
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.
Front desk was friendly and helpful. Breakfast food was quickly depleted and not resupplied. Carpets are due for replacement. Room cleaning and replenishment is limited due to COVID. It's time to return to full service.
Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
Hello matthew, Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.