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Grand Hotel

4.0 out of 5.0

Recent guest reviews

We have just returned from a three week holiday where we holidayed in Dubai, Sri Lanka and The Maldives. The Sri Lanka section of the holiday was an 8 day 'Discovery' tour. Our hotels were selected by the agency and we paid for Deluxe standard hotels. All in all, the hotels we stayed in Sri Lanka were exceptional except for this and the Grand Oriental in Colombo. We were really looking forward to High Tea at The Grand Hotel. Our tour guide tried to phone ahead and book a table but was told it was first come first serve basis. we later found out that the Indian restaurant operated the same way. So, we arrived at The Grand Hotel just after 3 and the place was heaving. We checked in and asked if we could be seated for High Tea. We were shown into a room which was empty apart from 2 coach loads worth of suitcases. Great setting for High Tea. We waited for 20 minutes without any service so we decided that we would leave, get changed and go into town. They really need to sort out their customer service. The room was woeful. If that was a deluxe room I would hate to see the standard. The lead to the kettle was frayed exposing bare live wires, there was thick black grime in the bathroom and the sink overflow was full of 'gunk' and hair. The meal at the restaurant in the evening was quite nice but understanding the order seemed to be a problem. When the main course came out I thought they had forgotten the starters only to find the starters came out about 5 minutes before we finished the main. Unreal. I certainly would not recommend this place unless you want backpacker style accommodation....unfortunately the price does not reflect backpackers rates. With hotels fighting for business, they really need to lift their game. Oh, and the wardrobe door was hanging off on one hinge....LOL

Great hotel , really good facilities for short or long stay . Great variety of food and drink . Lovely rooms , old fashioned feel to the place . You can get a cappuccino which was lovely ! Cooler climate and convenient for Horton Plains where we all undertook a fantastic hike !!

We stayed here two nights and enjoyed the location, the ambience and food. The gardens were beautiful and a joy to walk around. The hotel situated opposite a golf course was very close to the town and a tuk tuk was available for hire if you didn't want to walk. Our bedroom was well appointed with a good carpet square, a small table with chairs and a view of the gardens. The only minus would be the high tea. It appeared to be left over desserts from the lunch menu and the sandwich bread was dry.

Stayed a couple of times here, the first in around 2001. More recently I've found it to be quite dated (particularly the rooms) for the price - the rooms are SERIOUSLY not up to spec for the price tag anymore, they should have been re-done by now! Do like the overall feel and history of the place though

I was really looking forward to high tea at the Grand Hotel. I was disappointed on several fronts. First, it's on a first come first served basis, so we needed to get there right at 3 pm. Then, the staff didn't even greet us or speak to us. They simply assuming we were there for the high tea. By the same token, you were somewhat pressured into leaving as soon as you were done to make room for others. Then, when we were served, the fare was very light for the price (about 20$). The items included non-traditional elements such as sliders (which turned me off) and sushi (which I love in another context). I would have preferred more cucumber sandwiches and what not. Otherwise, yes, presentation was great and so were the surroundings.

This is very Old Colonial Era hotel. A charming Hotel. But there is lot improvements to do here. Rooms are way too expensive. You can get 5* hotel rooms in the other parts for much less. Toilets are just basic. There is a variety of selection of food but be careful when you have meat items because two separate occasions my colleagues who stayed had bad stomach and other related illnesses. Rooms are stuffy and not airy and you feel lethargic in the morning. This will not be my first choice if I go to NE again.

I can not praise The Grand Hotel more highly. From the moment we arrived it was a great experience. Whilst we checked in, in the comfort of one of the lounges we were served tea and homemade fudge - just wonderful. The bedrooms and bathrooms were spacious and exceptionally clean. The onsite Indian restaurant was wonderful and the high tea in the T lounge is definitely worth a visit. The staff are very helpful and will go out of their way to assist. Sitting in the lounge listening to the pianist was a highlight for me. I highly recommend staying here

The Grand Hotel is beautiful and charming in the common areas. However, the bedrooms are need in some immediate renovations. We thoroughly enjoyed our dinner at the Eastern restaurant. This hotel must have been amazing during its hay-day and has the potential to be the premier hotel in Nuwara Eliya but investments must be made to bring it back to it's glory...

Have been visiting for the last 20 years and let me say that the management is really doing no justice for the rates they charge. I had rooms in the golf wing and the old wing too but I can give it a 2 star standing. The taps are worn out, the windows are broken, the bed has well passed its max usage, the bathroom are over 25 years old in the golf wing and let me say this the owners of the hotel is really minting money out of this place. The pros, the lobby area and the public areas are top notch colonial looking, staff service is excellent and special mention of Sujeeva from the pizzeria and Kumar at the door are exceptional. But mind you with Araliya suites due to open up end of this month and then the Grand will have a time with selling there rooms. The Araliya suites is just 200 feet from the grand and it's a brand new hotel. However you want to feel cheated, stay at the grand. I would like to seek what the management feels of there junior suits too, as I had 2 of them and room 372 is 20 years old and the other junior suit is over 80 years old and does feel haunted. The days of the grand is numbered but its very welcoming with wonderful garden and lobby and the grandeur ends there. The front office is very professional and thank you for meeting all my request of the interconnecting rooms to rooms in the same level. Will I return again- never

So yeah, the whole Edwardian England fantasy is laid on a bit thick. But it's still a lot of fun. And the hotel is very well run. Service is attentive in all respects. Rooms are a bit on the small side but quite comfortable. Physical facilities are beautiful. As with almost every hotel we stayed in in Sri Lanka the hotel would prefer to keep you captive and sell you their tour packages, which are quite pricey. Just hire a car or a tuk tuk and do it yourself.

Grand Hotel Rd Nuwara Eliya

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Nuwara Eliya District within a short walk of Nuwara Eliya Golf Club, Grand Hotel is within a mile (2 km) of Victoria Park. This 154-room, 4-star hotel has 3 restaurants along with conveniences like free self parking and a fitness center. Also near this Central Province hotel are Galway Forest Reserve and Single Tree Hill.


Dining

Free breakfast is included with your stay. There are ample dining options with 3 onsite restaurants, including Grand Indian, which specializes in Indian cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All 154 rooms feature minibars, coffee makers, and free bottled water. Guests can expect to find TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Safes and desks are other standard amenities.


Property features

Guests of Grand Hotel enjoy a fitness center, free WiFi in public areas, and a meeting room. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a library, and a terrace.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 2024 reviews