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Grand Hotel

4.0 out of 5.0

Recent guest reviews

Our family first stayed at the Grand Hotel in Nuwara Elisa fifteen years ago, we revisited on the5th of December 2017, what a wonderful experience, the hotel has been beautifully restored, this colonial style hotel brings a feeling of charm and heritage, the staff are excellent, smiling and welcoming to visitors from all over the world, the food perfection, we spoke to the manager about our nostalgic visit and complimented him about how we viewed the excellence of the hotel,we visited briefly and wished we would have booked to stay much longer,

We had a great stay with my family at the is hotel. It was very unique and had a colonial style setting. The staff were friendly and the food was good. We had a warm welcome and were treated very nicely!

The hotel is nice for a quick visit to Nuwara Elia to see the tea plantations. The hotel is an old governor’s residence and has an old world feel, with a lot of the older facades and decor. The gardens around the property are lovely and well maintained. The only drawback is that the rooms are a little small and the beds are really really soft and lumpy. Not great for a night’s sleep. Also the staff are generally helpful, but not as friendly as some of the staff at the other hotels we visited (Heritance Kandelama, Jetwing Yala). During dinner, there is a pianist who plays live music - this is definitely a highlight on top of a delicious buffet with good company. The wine list is comprehensive and they also do some really nice fresh juices. The food is a definite plus and the services at the hotel (eg room service) are a little cheaper than the other hotels we stayed at on our road trip. The hotel is also a really short walk to the town centre, where you can walk around and look for a bargain.

Nice hotel, traditional but dated. Room needs an update, especially the bathroom was tiny and had no space to move. The view from the window was lovely overlooking the well maintained grounds. The restaurant was mixing up our dinner orders, portions were small and taste could be better. But the breakfast buffet was excellent. Lovely mangoes in plenty!

Very comfortable colonial hotel in the hill capital... You can experience the most appropriate welcome drink in this cold hotel. Very clean and bit formal for a city like this. You may requested to be in covered foot where when dyning at the main restaurant but the food was very tasty and I like the presentation very much...

I like this hotel and the facilities in said Beautiful view in green garden So quiet the staff so friendly and helpful I recommended this place for relaxing and escaping to the nature enjoined with perfect services Also they have a testy kind of tea if you visit tea lounge kindest staff with their manager, they mad a spacial Srilanka tea for me don’t forget to try it when you visit them Thank you for the sweetest time that I had in the hotel and lounge tea 😊🌹

Went after some time.Loved the way the refurbishment has been done looking grand as always,very welcoming.The well kept beautiful landscape makes the place more grander.Food was excellent,enjoyed the spa.A big Thank you to Chinthaka for the suprise birthday cake.It was delicious and very thoughtful of you.Enjoyed every minute of it.

We stayed for one night, arriving in time to have an excellent lunch at the start of our stay. Our room was ok until we noticed later there was only one cup and only coffeemate provided instead of milk. So we ring down and ask for another cup and some milk. Reception say they will sort out the cup but I have to ring room service for milk. I do this. Two people come to the door and I explain about the cup again and am soon given one. Room service ring me back to check if I still want milk as it will cost me 600 rupees (about £3 Sterling), so I decline the milk. We only wanted a small amount of milk for a cup of tea in the morning and at bedtime. All very odd. We tried to query this when we went out to dinner but it appeared as if room service were an entirely separate organisation. We’ve stayed in 21 different hotels on this trip and always had milk provided/ supplied when requested. I don’t want to put coffeemate in a cup of tea. The only other problem with the stay was we resented paying to play snooker(ok we were well looked after, but not given a choice in this) Breakfast was great and the gardens were beautiful.

Everything about the Grand has to be experienced to be believed. The rooms are excellent, large, clean and well maintained. The gardens are fantastic, the public areas are wooden and very colonial. The staff are so friendly they make you feel very special and at home from the minute you arrive. The management must be congratulated, how they manage to get the staff to give this uniform feel of love for their job and the hotel. Do not miss the buffet dinner it’s presentation is amazing and the array of food is incredible. And the desert is beyond belief. Do not miss a visit to the pool room, if you are lucky you may be able to convince the man in charge to show you a few tricks, such a nice man with amazing skills. It is an easy walk from the hotel into town through the golf links. We stayed for two nights which is no where near enough. When we were leaving the staff were mixing the hotels Christmas cake on the front lawn, I felt it would very nice to stay until Christmas.

We only stayed for one night and wished it had been longer A beautiful old building set in superbly kept grounds. Excellent service throughout . The dinner was the best we have had in Sri lanka - spicy and pungent and a pudding selection to match anywhere. Breakfast was also good . The only drawback was no aircon . A little portable machine was not enough and the windows allowed in some town noise. Otherwise a great place and strongly recommended

Grand Hotel Rd Nuwara Eliya

Hotel highlights

  • Free breakfast
  • Free WiFi in public areas
  • Free parking
  • Onsite dining

Located in Nuwara Eliya District within a short walk of Nuwara Eliya Golf Club, Grand Hotel is within a mile (2 km) of Victoria Park. This 154-room, 4-star hotel has 3 restaurants along with conveniences like free self parking and a fitness center. Also near this Central Province hotel are Galway Forest Reserve and Single Tree Hill.


Dining

Free breakfast is included with your stay. There are ample dining options with 3 onsite restaurants, including Grand Indian, which specializes in Indian cuisine. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

All 154 rooms feature minibars, coffee makers, and free bottled water. Guests can expect to find TVs with cable channels. Beds sport premium bedding and bathrooms offer free toiletries. Safes and desks are other standard amenities.


Property features

Guests of Grand Hotel enjoy a fitness center, free WiFi in public areas, and a meeting room. A stay here includes free parking. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a business center, a library, and a terrace.

Room options

Reviews from Trip Advisor

Trip Advisor aggregated rating

67% of guests recommend this hotel

Total of 2084 reviews