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Mercure Swansea Hotel

3.0 out of 5.0

Recent guest reviews

I read the reviews on here before booking. An average of 4.5 was a good sign, but i always make my own mind up. On arrival there was plenty of free parking, and was well lit. The reception staff were most welcoming and friendly. I got my key and went to the room, however, my room (246) had not bee made up, there was a used wine glass with lipstick on it, the bin was full and the bathroom was a state. I didn't fancy walking all the way back to the lobby so called the reception staff. They were very apologetic and in almost shock at what i told them about the room. They kindly asked it i could hold the line. a few moments later they said they would send one of their staff with a new room key. I waited for no more than 2-3 mins, and the gentlemen came. He took one look at the room and apologies profusely. He advised that as a way of an apology they had upgraded me to a "privilege room", which was on the ground floor. This room was nicer, but not bad for a budget hotel. Anyway, great work for a super quick remedy. In the morning i had a cooked breakfast, however there was no bakery products (cakes, croissants, pastries etc) which i always tend to enjoy with my morning cuppa! A bit of a let down, but the rest of the service and food was ace. Overall a pleasant stay. Top marks to the staff, thank you !!

On first view this hotel has a very odd location in the middle of a business/retail park but once you get your bearings you are really close to the stadium and a short drive from the centre of Swansea. We booked 2 connecting rooms which were really well set out. The rooms were in a corner of the hotel so we felt like we had a suite. We asked for a cot when booking and it was already in the room when we arrived. The decor is very modern with a painting of Swansea on the wall behind he bed. One room had clothes hanging space behind the bed other side and the other had it under a full length mirror. There were no drawers to put anything which was a bit annoying so we had to lay out our clothes on the floor in the little wardrobe area. I think this hotel is set up for 1 night business travellers in that respect. The bathrooms were a little small and the shower was a struggle for my pension age parents to climb into. Having said that, everything was spotlessly clean. We used the pool everyday which was perfect for the kids. It is the warmest pool I have ever been in, like a bath and shallow throughout. Perfect for my little ones. The changing rooms were tiny and absolutely freezing though. The staff were all really friendly and polite. There was plenty of free parking too. The only downside was the temperature. The hallways are really cold and the main desk turns on the heat in the rooms as they are checked in. The first rooms we went into were so cold and one of the heaters as broken so they moved us immediately without any fuss. Once the storage heater warm up the room they are really toasty but as soon as you leave it you are hit by the freezing hallway. This is only a small niggle in what was a brilliant stay. I really recommend this hotel if you are staying with kids or have a big family that needs connecting rooms. We will definitely stay here on future visits and use this chain for other places too.

We found the Mercury Hotel very easily and impressed us on first impressions. When taken to our room we were not happy with the room and asked to be moved. This was no problem and our request was not a problem and our new room met our needs. The breakfast was great with plenty of choice. The lunches were also excellent. The staff always went out of there way to please us. Would recommend this hotel to everyone and my wife and I will stay there when visiting family again.

My initial impression as I drove into the car park was of a rather drab, soul-less hotel in the middle of an industrial (mainly offices) estate. On entry, the hotel is much more inviting than it's exterior so don't let this put you off. Friendly reception staff and a lovely room. So far so good. I stayed with a number of work colleagues and due to the hotel's location, we decided to eat in the restaurant. Mistake. The bar ran out of G&T's at 1915, the bar staff said they would have more stocks shortly. We went to the restaurant, the menu looked ok but sadly, service was wasn't. I asked for the wine list, it was dropped off without comment at the other end of the table (there were 9 of us so it was a way off) and the waitress never returned to take the wine order. After a reminder, the wine was brought and left at the table, still sealed. The food was ok, some of my colleagues were unimpressed with their choice (the super salad in particular), my curry was fine, apart from the mini poppadoms that looked like they came out of a snack pack. After the meal, the gin and arrived so we queued at the bar while two members of staff chatted in the adjoining dining area (now empty), they eventually, kindly, decided to help the single member of staff busy at the bar. Not quite the cavalry!! We were then specifically told that last orders would be at 2300 (not a real issue) but they continued to swerve way beyond that - didn't get that at all. Breakfast was better but sadly, nothing to really enthuse about. Expected better from a Mercure hotel.

I’ve stayed in many Mercure hotels around the uk and I have to say this is one of the best. Pleasant staff, who are very helpful & very accommodating. Their more than happy to help.Rooms are really comfortable. Would recommend 👍🏻

I was booked to do a job on the industrial park the following day so stopped here for just one night this week. Loads of free parking on the huge car park. Check in staff lovely and friendly. I had a double room booked which was nice and clean with a good sized bathroom. Nice lake outside which my room overlooked. The hotel was really quiet with no noise from the outside which guarantees a good night sleep. The bar and restaurant are classy and the food was good. Prices are a bit high but expected in hotels such as this. Overall an enjoyable stop over.

As a family and our little chiwawa dog chilli we regularly frequent this lovely hotel for drinks and Sunday lunch, the atmosphere and customer service is amazing,the staff are all so welcomining and proffesional,the hotel is so clean and modern,and the food is so delicious, especially Sunday lunch it's gorgeous,big compliments to the chefs,I spoke to a chef namely Jose,this guy is so friendly and encourages enshusiam from guests with reference to total satisfaction with the meal pro used to which is excellent, thanks to all at the mercure hotel Swansea for all the excellent service and compliments to the meals provided..gary,Carol.and little chillibean..

Had an overnight here in Swansea. The Hotel is a large business hotel with long walks to rooms and its all very functional. The staff work exceptionally hard to be both pleasant and helpful. Location and parking was a good and the restaurant food was nice. Breakfast is great if you love the English Breakfast. The continental breakfast was a bit sparse.

We used this hotel for an overnight stop over and found it was up to standard. Room was spacious enough for x2 adults and a toddler. Nice bathroom, and expectedly clean. Bar and restaurant area was quiet spacious. We paid for the breakfast and to be honest wish we hadn’t. If you are a fan of greasy breakfast then you are in for a treat, if like me you are not, then don’t bother paying for it. Very basic serving, so best off saving your money and eating out. Otherwise a nice hotel in a good stop off location.

Good enough hotel. Plenty of parking, breakfast good, staff friendly. Nice big bath which is fine for a tall guy like me! Negatives, the bed was really hard, the room service is very limited later in the evening (sandwiches only, not even chips!) ... fine enough hotel. 3 star rating for a 3 star hotel - pretty much does what it says on the tin.

Phoenix Way Swansea Wales

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Liberty Stadium is within 2 miles (3 km) of Mercure Swansea Hotel while other popular attractions such as St. Joseph's Cathedral are within 3 miles (5 km). This 3-star hotel has 119 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Dylan Thomas Centre is also nearby.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

All of Mercure Swansea Hotel's 119 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect to find free WiFi and LED TVs with digital channels. Desks and free toiletries are also standard.


Property features

At Mercure Swansea Hotel, guests enjoy an indoor pool, a health club, and a sauna. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 8 meeting rooms, and conference space.

Room options

Classic Room, 1 Double Bed

Full 1 | Sleeps 2

Classic Room (Classic)

Full 1 | Sleeps 4

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 773 reviews