Mercure Swansea Hotel3.0 out of 5.0
Recent guest reviews
Stayed overnight on way back from Ireland. Hotel was not easy to find and had to ring to get postcode to locate. Located in middle of an industrial estate. Checking was easy. Standard rooms more like a travelodge. Although old people on our coach seemed to locate us all upstairs quite a distance from bar and restaurant. Bottle of house wine was 24 pound which was far too expensive and meant coach load had Early night Rather than socializing in bar would advise they lower prices and more people would buy. Food was varied and hot. Breakfast was good with a good choice. There is a small pool sauna and fitness room. A bit dated fitness room but still nice and enjoyed using although if I hadn't googled hotel there was nothing mentioned by staff or hotel info to tell u about it and could easily have missed as door out of view of reception
I booked this hotel without knowing much about its location or quality; given that Mercure is a chain you would expect a reasonable standard. Having mentioned the hotel to friends living in Wales in advance of the trip they were singing its praises - near a lake, has a swimming poor, recently redecorated, easy access to M4 junction etc. We were not disappointed. The room was very nice - family room, comfortable beds, quiet, spacious, decent size bathroom. The only disappointment was the restaurant - very average indeed. However the bar and lounge area is good, and the breakfast was fine. The location is good if you are heading west and breaking your journey, but also for easy access the Swansea/Mumbles/Gower. Don't be put off by its location on an enterprise park, or dull exterior to the building. Inside, it is very pleasant indeed.
Traveling with my 11 year old on our motorbike, decided to have a night of warmth and a swimming pool. Not bad. Room was lovely staff brilliant. Pool changing room full of flies. Needs a good upgrade. Disappointed with evening meal and very expensive wine. The breakfast was lively but gets cleared away on the dot.
This was a very nice clean hotel. It had been newly refurbished, our room 119 was excellent. Food was ok without being cordon bieu. The staff were efficient and friendly.The one thing that we were unhappy with were the bar prices £10 for a glass of and £5.20 for a pint of beer was to much for a hotel on the outskirts of Swansea.
Booked to stay here for one night. Arrived at 8pm and even though booked 3 weeks in advance and receiving an email to confirm booking........they hadn't completed booking! Only then to be told they were full! They very kindly rang around and booked me into the holiday inn express down the road at no extra cost. Not want you want at that time of night when u just want to get in your room. Disappointed.
This is a well located hotel which is ideal for the business traveller working in Swansea. Not the most luxurious hotel I have ever stayed in, it does nevertheless provide a level of comfort that is more than adeqate for the busines traveller.
I frequently stay in many hotels around the world, and in my experience, the amazing staff at Mercure Swansea are the best I have come across. This was our third visit with family & friends, and nothing was too much trouble for the staff from the genuine warm welcome on arrival, to housekeeping who provided extra chairs for our room & kept the room tiptop clean, and the superb service in the restaurant. Thanks for conjuring up orange juice and veggie sausages on Bank Holiday Monday, when a delivery was a little late. Since our last visit the hotel has been refurbished, which was the icing on the cake.
Hotel not up to Mercure standards.Rooms clean,good size,comfortable beds.Bathroom very tired.Corridors and bedroom doors scruffy.Receptionist excellent and polite.Lounge bar and restaurant are nicely furnished.Staff very polite and friendly.Food is ok,but a bit expensive.Swimming pool is tiny,and changing rooms delipadated. Would I stay here again ? Maybe not.
Stayed in allocated dog friendly rooms and had been slightly worried as to what to expect. However very clean, no evidence of previous pets and really genuinely friendly staff. Would stay again. Very good value.
Afternoon tea was a gift, we would not go there again. When we got there we were taken to our table we were asked tea or coffee, the lady came back with tea and coffee another lady came with sandwiches cakes, scones, cream and jam. The sandwiches were not fresh, the fillings did not have a chill to them, so what time were these made. We left half of the sandwiches , we had only 2 cakes, these also did not have a chill to them, it was a warm day how long had these been standing, we left half of the sandwiches and nearly all of the cakes and the scones there. We expected to wait for the sandwiches as they would be made fresh. This was a gift from my wife's cousin paid for out her hard earned money.
Reviews from Trip Advisor
65% of guests recommend this hotelTotal of 733 reviews