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Mercure Swansea Hotel

3.0 out of 5.0

Recent guest reviews

Stayed here a couple of times now for work. Rooms are lovely and very clean. Breakfast is great and location is great. Rooms could do with air con or even a fan as in the heat it's very stuffy. Gym needs a refurb so hopefully it's in the plans to be done.

This is a perfect place to get your head down as a business traveller or for someone staying over in the area. The beds are fantastic, staff helpful, pool tiny (but warm enough), sauna ok, breakfast great for a mid range hotel. My colleague and I ate from the brasserie menu, which was broad enough for most people to find something they liked and the food was good too.

we were quite surprised how nice the hotel was. it had gone threw a reffurb recently and obviously still ongoing with the rooms and function rooms a member of staff showed us .but the staff were great food good . room comfy , and was ideal for what we needed as a base

Enjoyed hotel ,staff great and location , food great . Under refurb at present but not an issue . Good breakfast everyone happy and friendly . Very practicle hotel with location , easy access to every where .

The hotel is pretty average, although the common areas are fine the room had stained carpet, a 1950's fan, windows that are difficult to open and shut and a bathroom in need of updating. Overall ok. I wouldn't stay again.

Renovation complete and communal areas are comfortable and smart. Rooms were satisfactory, clean and the bed was comfortable. Staff were very friendly and helpful especially in the brasserie area. Food was very good, buffet style breakfast with English breakfast plus cereals, fruit, breads. Only drawback for me was that there was no lakeside view. True it is by the side of a lake so I walked up the road to find a footpath to walk round the lovely lake - Was it otters I saw by the banks? Reception told me that a few rooms can see the lake and maybe in the winter when the trees have lost their foliage the lake emerges. The main Mercure Swansea website claims a lakeside view and certainly it was missing during our stay.

My stay was booked at short notice and the staff were extremely friendly and eager to help. Their customer service is fantastic. I had no issues at all. The rooms are spacious, the bed is amazingly comfortable and the food is delicious. I hope to stay again very soon with my fiance :) Thankyou to everyone who made my stay an enjoyable experience..next time im going in the indoir pool! X x

Wow, I last stayed in this hotel 2 years ago and recently returned for the Take That concert, the place looks amazing!! Friendly staff, food was nice and best of all only a 20 min walk to the stadium (and it didn't rain!!) will definitely be back next time we're visiting Swansea!

So I've done reviews about mercure being hit and miss but this place is the biggest shambles I've ever had the misfortune to visit. Some nice some lovely and some not but this place is a non sense which is a shame as it was so promising until I got into the building. Why... 1. Checked in and trundled all the way along to my room with my bags. - got to my room and immediately noticed by double bed wasn't a double but in fact a twin room with both beds pushed together. The beds were even dressed as single beds and the beds weren't even secure. Who gives someone a double bed with two singles so they can wake up on the floor between the two?? 2. Called down and the lady said someone will come up and move me and help with my bags. Little did I realise that by helping what she meant was he was going to stand there watching me move my bags without even an offer of help. So basically I had to move rooms cos they made a mistake but I'm the one who has to be inconvenienced and struggle with heavy bags 3. Get to the new room a few doors down - al they had to do was let me in but guess what.... the card never worked. 4. Finally got in and though I'd go gym. Took ages at front desk for a key and towel. One person serving at rush hour. Imagine how anoyed I was when someone walked out and starting talking to what looked like a wall... only for another member of staff to come out from behind it. Talking about waiting for no reason. No surprise though as he struggled to answer the phone ! 5. Got my key and my towel and went on. Can't get worse - can it..... well yea. The fitness room had four machines two in use and one broken. The pool can be lapped in three seconds. Resembled a large bath with a flare for 1980s design - gave up as pointless using a rusty broken machine 6. Went to order room service but apparently the card machine doesn't work in the hotel so get this... to use room service the option was to get dressed and find a cash point or run downstairs pay, the pay their £5 room service charge then run back and wait. Not sure they got the point of 'room service' 7. When I got there they asked I was gonna have it sent to my room. Why would I come down to them pay then wait - should have see 8 and 9 8. The table was wonky and unbalanced - luckily my paper work soaked up any drippage 9. My order took 50 mins and no exaggeration! When it finally came there was no apology for the mad time frame they work to. Sadly by the time it finally arrived I was over it so never ate most 10. Condiment was missing ketchup so up I got again in my quest to track some down 11. Just when I thought - what else can go wrong turns out the quirks of this dump kept dishing - 12. The toilet doesn't seem to want to flush. Had to press it three times per wee - that's efficient 13. Thought right now have a bath.... then realised the shower screen is blocking access to the taps. In I climbed fully dressed to turn water on. 14. As was run I went in to turn the hot tap off.... reached under as couldn't get in to find the hot tap jammed - so had to climb into a scalding hot bath to prevent this place from being flooded The shower is great if your short but u can't move it. It's a cheap school shower type thing - tacky 14. The bed was on wheels - these was nice as had the chance to relive my childhood so pretended I was Angela Lansbury from bedknobs and broomsticks 15. I ticked express check out and normally hotels put something under ur door. Not these so had to wait in a queue three deep - was same lady probably still checking guests in from the night before! Honestly none of this is untrue or a jokes which is the pity. I try to give fair reviews and it's a shame for this chain that this is a fair review. The only good thing is the car park on the way in and the car park on the way out. The first as was full of hope and the second cos I was glad to leave Will never ever ever stay here. Will also rethink the mercure chain

Really nothing special here. A basic hotel, with good sized rooms and a bathroom where everything worked okay. The location means you really have to drive, which is fine if you're heading to the Gower or other areas nearby. The City Centre isn't far either. Also close to hand is the big Tesco Extra. It also has some crazy clashing carpets. For a night or two where you just need a clean comfortable bed it's fine. If you want fancy, you won't find it here.

Phoenix Way Swansea Wales

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Liberty Stadium is within 2 miles (3 km) of Mercure Swansea Hotel while other popular attractions such as St. Joseph's Cathedral are within 3 miles (5 km). This 3-star hotel has 119 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Dylan Thomas Centre is also nearby.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


Rooms

All of Mercure Swansea Hotel's 119 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect to find free WiFi and LED TVs with digital channels. Desks and free toiletries are also standard.


Property features

At Mercure Swansea Hotel, guests enjoy an indoor pool, a health club, and a sauna. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 8 meeting rooms, and conference space.

Room options

Classic Room (Classic)

Full 1 | Sleeps 4

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 701 reviews