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Mercure Swansea Hotel

3.0 out of 5.0

Recent guest reviews

Four of us stayed here as part of a South Wales golf trip Girl on reception was nice and very helpful. Rooms - clean and tidy Twin beds we more like a double as they were touching is no room to separate them :( Shower is a fixed head type and bath very small Bar - Having refurbishments but that was no issue at all The prices are silly, we went to the local pub each night and didn't even try the menu Breakfast was ok they did allow us to eat early on one morning as we had a early start so that was nice Pool- Small gym is ok Pool area was nice to relax in after golf before we went out

I haven't stayed here yet, must be a mix up. However, I am due to stay here end of May. We have stayed at Mecure hotels before, and I'm sure they are all similar, food was excellent last year, bed comfy had no problems sleeping and the location was perfect, as it was our anniversary and was a last minute booking.

Tired hotel being refurbished. Room clean and basically equipped. Refurbishment in reception / bar area, plus some rooms being redecorated. £100 a night for such modest facilities and breakfast not a bargain more a rip off. Will I return? most certainly not.

We stayed in the Mercure Hotel for 3 nights as a group of 22x 13/14 year olds and 13 adults as part of a Rugby Tour of Wales. I have to say that everything was just perfect - the location was ideally situated out of town, the food that was provided was great, there was a pool and a grassy area which was perfect for the kids to relax in during their downtime. The hotel gave us the use of a conference room for the weekend which was ideal for us to meet up and eat. All the rooms we were allocated were in one wing of the hotel which made things easy for us. The hotel was clean and everything we needed was right there. PLUS and best of all was that ALL of the staff were very friendly, accommodating and helpful and couldn't do enough to make sure our stay was a memorable one. I could not recommend this hotel enough for anyone, especially those travelling in groups.

Mercure hotel Swansea review (Room 145) (8/10) Atmosphere The atmosphere on reception was therapeutic and assisted by the tranquil music. After a long shift, relaxing on the sofas near reception almost lead to a bout of sleep which was very pleasant. Chilling in your room a) Brewing In the room itself the ambience was very positive. It was well stocked with a selection of goodies including macadamia nut shampoo ( mini bottles) and a range of tea accessories including teas of the flavours : Breakfast, Earl grey and Peppermint. There were a range of sweetening sugars and sweeteners replenished based on customer preference. It would have been great to have some mints or similar condiment such as tea biscuits. b) Accessories Clean towels in and outside the en-suite bathroom were supplied. The view from my window was highly monotonous and whilst a kettle was included, it was very small. The dimmers on the bedside lamp flickered on adjustment and the en suite door would not close. On the upside, bedside lights were available and there was actually an en-suite present in stark contrast to the hostels I have previously resided in. Nothing like a midnight magical mystery tour to find a bathroom or toilet ... Whilst the bed backrest was firm it offered some much needed back support for TV viewing. The TV provided worked well despite being slightly small for the space available. It would have been nice to have 2 chairs since it was a twin room but for chilling the provisions were sufficient for me. After chilling, the bed itself was comfortable enough for a shift end tranquilliser every night. If in doubt that means very comfy. Community areas At reception there were some nice comfortable sofas ... There was not a communal lounge or kitchen since things were quite self contained ... This is likely due to the nature of more private hotel residences when contrasted to cheaper hostels. To make up for this however, there was an on-site swimming pool and sauna which although I didn't use, did scream luxury in concept. As was the case everything else (such as reception) this was signposted clearly on a map provided on my room door. Washing and cleaning The shower was bone fide ! One twist of the top knob meant shower activation with good pressure. The temperature was also dead simple to adjust in principle with the lower knob. The temperature did not change much however despite these practical controls. A hairdryer was provided which was fully operational. The room service was prompt with a call at 9 am sharp to maintain optimal cleanliness and tidiness standards. All provisions were replaced as left so the full selection was available everyday for my 3 night stay which was a huge positive. The beds were well made by room service and my personal belongings were left alone. All of this seemed very impressive. Price At 75 pounds per night and a 3 star hotel I would expect plenty of space, good room service and plenty of little extra touches. This should include a working TV and high levels of cleanliness and comfort. Drawers for storage in the room were ample. Breakfast included would have been nice although menus for order with the offer of a breakfast in bed cheered up its appeal. Customer service Having accidentally locked my keycard in my room like a total melon, the staff replaced it quickly and politely after a short wait and hospitable chat with the guy on main reception. The wait was due to the reception desk not being manned when I needed assistance on day 1 which was a little inconvenient. Before leaving I asked reception to pass on a note to another guest. The lady felt obliged to do so and carried out this effectively. I found this out by checking the message got through to the target recipient later on. Overall then customer service when provided was certainly good despite not being available 100% of the time. Summary An almost perfect stay with just a few little touches to be improved to make the stay splendid. A larger TV and 2 chairs in addition to included breakfast in the price for me would have been nice. The value for money was good for the cleanliness and comfort boasted.

We visited at the end of March to attend a family wedding nearby Our group numbered around twenty and most booked in for three nights We were not informed of extensive building works in the bar, restaurants and the relaxation areas It was impossible to enjoy any of the facilities Rooms were poor and in one, both the toilet and shower did not work. Construction works were extremely noisy Normal hotel deliveries started at seven in the morning with lorry noise, shouting and cage movements During one breakfast a large wooden wedge shot out of the temporary screening and struck my son on the head Hotel management have not taken this seriously We had to spend a great deal of time at other locations I have e-mailed six times and despite a promise to respond in 48 hours, I have had no response.

I stayed here on a weekend break from Friday to Sunday as part of a group of around 25. Check in was quick and efficient and the staff were welcoming. The hotel is spread over two floors but, although not an issue for me personally, there is no lift. So there were elderly and less abled people struggling with the stairs. I would recommend requesting a ground floor room if you are unable to negotiate stairs. The hotel itself appears in need of modernisation although the restaurant/bar both seem to have been updated. The corridors and doors to the rooms certainly need to be brightened up. The corridor floor is also very squeaky and this can be heard from the rooms as people walk past. The room we stayed in was comfortable and clean. The evening meals were good although not a huge choice (our group had set menus with three buffet choices). Breakfast was buffet but a limited choice of items although the food was good. The restaurant staff were extremely helpful and attentive at all meal times and could not have done more for us. I would stay here again but would hope that if I did the hotel would have been refurbished!

Stayed 4 night last week on B&B basis, reception was efficient for booking in, I had a double room on ground floor, decent size, comfy enough bed, Flat screen TV. Bathroom also decent size and shower worked fine but not very powerful. The corridor floors are very squeaky and you can hear people walking past, this place has changed hands a few times I think and must be in need of a good update, there was work going on in the restaurant area when I was there. Now the breakfast, I believe it costs £11:00 not worth it in my opinion, some of the hot food was little more than lukewarm, when you asked for something that was finished, it took an age to come or like one occasion I gave up. A Premier Inn breakfast is far better value in my opinion, The staff were all pleasant, Only the breakfast and the stupid price for spirits puts me off this place.

The hotel is located in a great location if you are going to watch football as it is only about a half hour walk to the liberty stadium. The rooms are clean the beds are a bit hard not to my liking however maybe good for some people.The bathroom was clean but old. My shower did not work on arrival but was fixed by the next day lucky I was staying for 4 days.staff were excellent friendly and helpful. Food was quite good but expensive. All in all an ok place to stay.

I was visiting Swansea for a football match and The Mercure is located about a 20 minute walk away which makes it ideal for this purpose.Not that easy to find on one of many business parks but using sat nav (which I don't) would solve that and there is a spacious car park when you arrive.Very good reception from friendly and efficient staff and a large room looking out over a park, good wifi but the fittings in the room are a bit tired.The bar and restaurant area dark and unwelcoming so I drove to the Mumbles to eat and drink, but I did try the hotel swimming pool/sauna and again it could do with refurbishment.This is a highly competitive market and the hotel needs to improve to give value for money.

Phoenix Way Swansea Wales

Liberty Stadium is within 2 miles (3 km) of Mercure Swansea Hotel while other popular attractions such as St. Joseph's Cathedral are within 3 miles (5 km). This 3-star hotel has 119 rooms and welcomes guests with a restaurant, an indoor pool, and free in-room WiFi. Dylan Thomas Centre is also nearby.


Dining

Enjoy a bite to eat at the hotel's brasserie, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with 24-hour room service. Start your day off with breakfast, available for a fee.


All of Mercure Swansea Hotel's 119 air-conditioned rooms provide coffee makers, phones, and ironing boards. Guests can expect to find free WiFi and LED TVs with digital channels. Desks and free toiletries are also standard.

Rooms


At Mercure Swansea Hotel, guests enjoy an indoor pool, a health club, and a sauna. You can take advantage of free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and securing valuables. Additional amenities include free WiFi in public areas, 8 meeting rooms, and conference space.

Property features

Room options

Family Room (Classic)

Full 1 | Sleeps 4

Classic Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Room, 1 Double Bed

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

65% of guests recommend this hotel

Total of 686 reviews