We arrived late on the 23rd, reported that we found 2 bugs (roaches) in the cabinet next to the refrigerator with the miss matched handle that was broken. Repair person showed up to reattach handle, did not address bugs. Roaches found on counter, floor and wall in kitchen, reported again via text message and called Vacasa (Joe) to report. Nothing happened. Christmas morning our 2 year old grandchild was on the floor opening a gift and a roach crawled across the floor-disgusting! Purchased our own bait traps and spray.
Between the lack of repairs (loose door knobs, missing dishes and cooking equipment, pantry doors that didn't open completely because of too much paint, old appliances, dated bathrooms, etc. and the roaches-it was terrible. We finally were able to get some help from Vacasa rep, Doran (not rep for our condo, but was on the property) and the property manager. They had exterminator come into the condo to spray and were told that we should not be staying there. Vacasa relocated us for the remainder of our trip thru January 6th. This unit was a huge disappointment! It doesn't match the photos or description online. We received zero contact from the actual unit rental agent. Be careful if you choose this unit!