6/10 Okay
Jennifer
Traveled with family
Jul 20, 2025
Liked: Staff & service
Disliked: Cleanliness
Not horrible, but not great
We booked an accessible roll in shower room with a king and double size sofa bed. When we got to our room it was not accessible. The staff was friendly and resolved that and got us into another room. The new room had a bad smell to it. Almost musty/dirty. We bought air freshener to try to help since our stay was only one night and also opened the patio door to let fresh air in. The sofa bed most definitely is not a double size and it had no blankets or pillows in the room for it. It was a pull out that only a small adult:child could sleep on. When we called about it we had to go down and pick up the blankets instead of someone bringing them. We also had to go back down for the new room keys. There also was no door inside the room to separate the two rooms off. We could hear people walking above us through the night. When we went to the bar area and the kitchen that showed it offered shareable snacks had already closed unfortunately and it was 9:30. I do want to say the staff was friendly just the stay itself was very disappointing especially for the price we paid. Unfortunately I don’t think we would stay at another Courtyard.
Jennifer
Stayed 1 night in Jul 2025