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The Thatched Cottage Inn

3.0 star property

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Photo gallery for The Thatched Cottage Inn

Front of property
Executive Double Room | Laptop workspace, iron/ironing board, free WiFi
Classic Double Room | Laptop workspace, iron/ironing board, free WiFi
Lunch served
Executive Double Room | Laptop workspace, iron/ironing board, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
63-67 Charlton Rd, Shepton Mallet, England, BA4 5QF
  • Place, Kilver Court
    ‪8 min walk‬
  • Place, Royal Bath and West Showground
    ‪6 min drive‬
  • Place, Longleat Safari and Adventure Park
    ‪25 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪33 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Laptop workspace, iron/ironing board, free WiFi

Classic Double Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Laptop workspace, iron/ironing board, free WiFi

Classic Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | Laptop workspace, iron/ironing board, free WiFi

Family Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | Laptop workspace, iron/ironing board, free WiFi

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room | Laptop workspace, iron/ironing board, free WiFi

Executive Double Room

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Cottage

Family Cottage | Laptop workspace, iron/ironing board, free WiFi

Family Cottage

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the neighborhood

Shepton Mallet

Located within a leisurely stroll of Kilver Court, The Thatched Cottage Inn is within a few miles (5 km) of Royal Bath and West Showground. This 3-star hotel has 9 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Kilver Court - 8 min walk - 0.5 miles
  • Royal Bath and West Showground - 6 min drive - 3.4 miles
  • Cheddar Gorge - 24 min drive - 18.7 miles
  • Longleat Safari and Adventure Park - 25 min drive - 18.3 miles
  • Stonehenge - 52 min drive - 42.6 miles

Getting around

  • Castle Cary Station - 11 min drive
  • Bristol International Airport (BRS) - 41 min drive

Restaurants

  • ‪The Cheeky Bean - ‬19 min walk
  • ‪Costa Coffee - ‬3 min drive
  • ‪Whitstone's - ‬5 min walk
  • ‪The Thatched Cottage Inn - ‬1 min walk
  • ‪Subway - ‬3 min drive

About this property

The Thatched Cottage Inn

Guests of The Thatched Cottage Inn enjoy free WiFi in public areas, meeting rooms, and a garden. You can put free parking to good use if you drive.
Guests can stay connected with free WiFi. Patios and hair dryers are other standard amenities.

Similar properties

Front of property
Tŷ Magor
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,001 reviews
$75 nightly
The price is $91
Apr 19 - Apr 20
Total with taxes and fees
Tŷ Magor

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available 8:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Thatched Cottage Inn

Family friendly

  • Changing table
  • High chair

Guest services

  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • Smoking not allowed

Room amenities

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

  • This property welcomes pets for free
  • Dogs only
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

The Thatched Cottage Inn Hotel
The Thatched Cottage Inn Shepton Mallet
The Thatched Cottage Inn Hotel Shepton Mallet

Frequently asked questions

What's there to do within easy reach of The Thatched Cottage Inn?

This hotel is located in Shepton Mallet within a short 10-minute walk of Kilver Court. You'll also find Royal Bath and West Showground and Glastonbury Festival Site within a short drive.

How much does it cost to stay at The Thatched Cottage Inn?

As of Mar 23, 2026, prices found for a 1-night stay for 2 adults at The Thatched Cottage Inn on Mar 24, 2026 start from $133, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at The Thatched Cottage Inn?

Yes, uncovered self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Does The Thatched Cottage Inn have a casino on the premises?

No, The Thatched Cottage Inn doesn't have a casino.

Is there an indoor pool at The Thatched Cottage Inn?

No, there is no indoor pool at this hotel.

Is The Thatched Cottage Inn good for couples?

Couples staying at this hotel will appreciate amenities like a restaurant plus some guestrooms include a courtyard view and a kitchenette.

Are there hot tubs at The Thatched Cottage Inn?

No, this hotel doesn't have a spa tub.

Does The Thatched Cottage Inn have a restaurant with a breakfast menu?

Yes, The Thatched Cottage Inn serves free English breakfast at The Thatched Cottage Inn each morning.

Does The Thatched Cottage Inn allow pets to stay free of charge?

Yes, dogs can stay for free at The Thatched Cottage Inn.

Are there connecting rooms at The Thatched Cottage Inn?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to The Thatched Cottage Inn?

The closest major airport to The Thatched Cottage Inn is Bristol International Airport (BRS), which is 21.2 mi away (41 minutes by car).

Are there rooms with balconies that I can book at The Thatched Cottage Inn?

Yes, every guestroom at The Thatched Cottage Inn comes with a patio and some offer courtyard views.

The Thatched Cottage Inn Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 79 reviews
Rating 8 - Good. 19 out of 79 reviews
Rating 6 - Okay. 11 out of 79 reviews
Rating 4 - Poor. 8 out of 79 reviews
Rating 2 - Terrible. 9 out of 79 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Wayne

Liked: Cleanliness
We did not eat there
Stayed 1 night in Dec 2025

4/10 Poor

Julie

Traveled with family
Disliked: Staff & service, amenities
It was limited dining. They offer season veg and gave us peas. And for the price it was expensive. Breakfast was shocking. The toaster didn't work. The bread was moled. There was nothing else to eat. The one staff that was on.said nothing at and just looked at us. He didn’t care. You need to get better staff. The room was ok. sheets were clean. But i won't be staying again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities
A lovely large room and bathroom - comfortable bed and large bathroom with both double shower and a bath. Very clean.
Stayed 1 night in Dec 2025

2/10 Terrible

chiara

Disliked: Staff & service, property conditions & facilities
The room was clean, however the service was terrible, no clear management, food took 50 min with just 3 table, breakfast “continental” but no option apart from mouldy breaf
Stayed 1 night in Dec 2025

10/10 Excellent

SATPAL

Traveled with family
Liked: Cleanliness, staff & service, amenities
The place had literally changed management that day so unfortunately there was no cooked breakfast (only continental) until Sunday when the Chef would be in. Also the dinner menu was changed temporarily because of the sudden change in management. However, the new management and team were amazing in the service provided. Dinner was excellent and there was enough at breakfast for us to be satisfied. Rooms were spotless with plenty of tea, coffee and biscuits. Hot powerful shower with shampoo, shower gel, soap, etc provided. Comfortable bed and pillows. Dog friendly too.
Steak and Ale Pie
Room refreshments
Apple crumble
Bathroom in twin room
Stayed 1 night in Dec 2025

4/10 Poor

James

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Its a bad review due to the poor staffing circumstances. We booked two nights B&B a few weeks ago. We arrived to be told the hotel had been bought the week before. A manager was down from London to oversee for the weekend. Our room was very nice and we had food on Saturday evening from a very limited menu completely different to the one we were expecting, which was very nice. We got up to a nice breakfast. We had to explain that we were not paying for it as we were staying bed and B&B. There was no breakfast menu, and the lady had started 2 days before. We had to ask for juice which she provided unsure what to do. We went out for the day to a Christmas market and Frome. We returned to the hotel at 6pm completlely closed and in darkness. All staff had left and we were unsure if we were the only one's there. We heard music from one other room so, assumed it was a staff member or another guest? We wanted food, so had tyo leave again to find somewhere. Luckily there was a chip shop down the road. We awoke to no breakfast. No staff. The other room were guests too on the way out. We agreed to leave after them and locked the front door. We posted the keys in a letterbox and left to look for breakfast. All staff had left at 3pm and no more were returning until Wednesday. Why did no one tell us in the morning? I've never had to close up my own hotel after visiting!!
Stayed 2 nights in Nov 2025

10/10 Excellent

Lucy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely weekend stay here in November, the place is charming and has a lot of character. The room was large, clean , well furnished and there was everything you needed , I also loved the view and that you could look out and see the thatched roof . Check in was easy , all the staff we met over the weekend were very welcoming , friendly and helpful so it made you feel very relaxed. New management had just taken over when we stayed , I was really happy with stay here and would recommend it.
Stayed 2 nights in Nov 2025

8/10 Good

Alan

Very welcoming. Room clean. Bed very comfortable. Good parking. Very dog friendly except there is nowhere to walk them. Breakfast disappointing as no hot drink with continental and no offer of more toast. Bathroom clean but somewhat dated.
Stayed 1 night in Nov 2025

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Clean bedroom, comfortable bed, friendly staff, good English breakfast.
Stayed 1 night in Nov 2025

10/10 Excellent

Natasha

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff where excellent
Stayed 1 night in Nov 2025

10/10 Excellent

Tina

Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely. The bed was so comfy. Staff happy, friendly and helpful.
Stayed 1 night in Nov 2025

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Great Great Great. Lovely room clean and fresh. Polite friendly staff and amazing food.
Stayed 2 nights in Nov 2025

8/10 Good

Pauline

Liked: Cleanliness, amenities, property conditions & facilities
Staff all terrific. Nice cosy space. Walkable distance to the town
Stayed 3 nights in Oct 2025

10/10 Excellent

Colin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Thatched Cottage inn was exactly as we had expected. A lovely room with a large en-suite all very clean and ready for occupation. The towels were large and really soft. In the morning they offer continental breakfast only, with a good range of products to choose from.
Stayed 1 night in Oct 2025

6/10 Okay

Clive

room one was over some private area where regular 24/7 noise of what sounded like an un balanced washing machine. room security lock inoperative
Stayed 3 nights in Oct 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property,shame they don’t do food on Monday and Tuesday nights
Stayed 2 nights in Oct 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities
Room was fantastic and spotless as was the Bathroom.
Stayed 1 night in Oct 2025

6/10 Okay

Ian

Liked: Cleanliness, staff & service
Nice large room,comfy bed. But very loud central heating boiler and only cereal and toast for breakfast when booking said English breakfast.
Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

10/10 Excellent

Nichola

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe parking. Excellent staff. Friendly and helpful. Menu is excellent and value for money. Beds comfortable and rooms clean with tea coffee facilities. Bathroom with large white fluffy towels and complementary shampoo conditioner shower gel.
Stayed 1 night in Oct 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

6/10 Okay

Pauline

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely, a huge en-suite with shower and a bath. Comfortable mattress, quality bedding and towels. We booked here because of the free parking and the full English breakfast included. However on arrival we read on the menu in our room that they only provide a continental breakfast. Apparently the new owners, although having reopened 4 months ago have not changed the wording of the breakfast on their site or that of all the other booking sites. So I was expecting bread rolls with a choice of ham and cheese, mixed fruit etc. but was underwhelmed at the offering which isn’t even continental….cereal, yoghurts and fruit juices. Although we were offered toast, hot drinks and croissants as well. Also they appear to be short staffed as the bar was often left unattended while the barman ran around waiting on tables as well. With a few tweaks this could be a great place to stay ie. more staff, especially on a Saturday evening and a cooked breakfast or at least honesty about the breakfast offering.
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie

Traveled with family
Lovely place to stay
Stayed 1 night in Oct 2025

10/10 Excellent

Jeremy

Stayed 1 night in Sep 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025