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The Crossways

5.0 star property
Luxury inn with free breakfast and a restaurant

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Photo gallery for The Crossways

Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds
Restaurant
Deluxe Suite | Living area | Flat-screen TV
Restaurant

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Bar
  • Housekeeping
  • Laundry

Explore the area

View in a map
Stocks Lane, North Wootton, Shepton Mallet, England, BA4 4EU
  • Place, Glastonbury Festival Site
    ‪5 min drive‬
  • Place, Glastonbury Tor
    ‪13 min drive‬
  • Place, Glastonbury Abbey
    ‪15 min drive‬
  • Airport, Bristol (BRS-Bristol Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room

9.6 out of 10
Exceptional
(20 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Twin Room

8.0 out of 10
Very good
(3 reviews)
  • 200 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed) | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room, 1 King Bed with Sofa bed (Four Poster Bed)

10.0 out of 10
Exceptional
(9 reviews)
  • 380 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premier Double Room, Multiple Beds

Premier Double Room, Multiple Beds | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Premier Double Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)
  • 360 sq ft
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Sofa Bed and 1 Twin Bed

View all photos for Deluxe Suite

Deluxe Suite | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Suite

  • 200 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Single Room

8.0 out of 10
Very good
(2 reviews)
  • 200 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Executive Double Room

Executive Double Room | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Executive Double Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed OR 2 Large Twin Beds

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed

Deluxe Double Room, 1 King Bed with Sofa bed | Desk, blackout drapes, iron/ironing board, free cribs/infant beds

Deluxe Double Room, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(4 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

About the neighborhood

Shepton Mallet

The Crossways places you within a 15-minute drive of popular attractions such as Wells Cathedral and Kilver Court. This 22-room, 5-star inn welcomes guests with free breakfast, free in-room WiFi, and free self parking.
View more Inns in Shepton MalletOpens in a new window

What's nearby

  • Glastonbury Festival Site - 5 min drive - 1.7 miles
  • Wells Cathedral - 11 min drive - 4.4 miles
  • Glastonbury Tor - 13 min drive - 6.9 miles
  • Glastonbury Abbey - 15 min drive - 7.7 miles
  • Cheddar Gorge - 26 min drive - 16.2 miles

Getting around

  • Castle Cary Station - 16 min drive
  • Bristol International Airport (BRS) - 56 min drive

Restaurants

  • ‪The George Inn - ‬8 min drive
  • ‪Quickshifter Coffee Co - ‬8 min drive
  • ‪Cider Bus - ‬10 min drive
  • ‪Lands End Bar - ‬12 min drive
  • ‪The Apple Tree Inn - ‬6 min drive

About this property

The Crossways

Luxury inn with free breakfast and a restaurant
At The Crossways, guests have access to free WiFi in public areas, a business center, and express check-out. Free parking is included with your stay. Front-desk staff can assist with luggage storage and concierge services. Other amenities at this luxury inn include a terrace, laundry facilities, and barbecue grills.
Guests can expect free WiFi and flat-screen TVs. Bathrooms offer hair dryers and free toiletries. Electric kettles, desks, and wardrobes or closets are other standard amenities.

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The Sheep and Penguin
  • Breakfast included
  • Free WiFi
  • Restaurant
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9.8 out of 10, Exceptional, 36 reviews
$164 nightly
The price is $197
Nov 30 - Dec 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free English breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • 4 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for GBP 20.00 per accommodation, per night
  • Dogs and cats only
  • 2 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: GBP 20.00 per accommodation, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 2:00 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Crossways Inn Wells
Crossways Inn
Crossways Wells
Crossways Inn Shepton Mallet
Crossways Shepton Mallet
Inn The Crossways Shepton Mallet
Shepton Mallet The Crossways Inn
The Crossways Shepton Mallet
Crossways Inn
Crossways
Inn The Crossways
The Crossways Inn
The Crossways Inn
The Crossways Shepton Mallet
The Crossways Inn Shepton Mallet

Frequently asked questions

Are free cancellation options available at The Crossways?

The Crossways offers free cancellation on some room rates. To learn more, review the cancellation policy on Orbitz.

What's there to do close to The Crossways?

Based on positive ratings, guests enjoy the inn's location in Shepton Mallet, which is close to Glastonbury Tor, Chalice Well, and Royal Bath and West Showground. You'll also find Mendip Hills and Wells Bishop's Palace within a short drive.

Is parking available on site at The Crossways?

Yes, uncovered self parking is offered for free at the inn.

Does The Crossways feature a casino at the property?

No, The Crossways doesn't have a casino.

Will I find an indoor pool at The Crossways?

No, there is no indoor pool at this inn.

What amenities will couples enjoy at The Crossways?

Couples staying at this inn will appreciate amenities like a bar plus some guestrooms include jetted bathtubs and bathrobes.

Does The Crossways have a hot tub?

No, but this inn offers jetted bathtubs in some guestrooms.

Does The Crossways have a restaurant that serves breakfast?

Yes, The Crossways serves free English breakfast each morning from its restaurant.

Will The Crossways allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Crossways for a fee of GBP 20.00 per accommodation, per night.

Are there connecting rooms at The Crossways?

No, there aren't connecting guestrooms at this inn.

How close is the airport from The Crossways?

The closest major airport to The Crossways is Bristol International Airport (BRS), which is 22.1 mi away (56 minutes by car).

Can I book a room with a balcony at The Crossways?

No, you won't find guestrooms with balconies at The Crossways.

The Crossways Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 283 out of 503 reviews
Rating 8 - Good. 150 out of 503 reviews
Rating 6 - Okay. 44 out of 503 reviews
Rating 4 - Poor. 15 out of 503 reviews
Rating 2 - Terrible. 11 out of 503 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Friendly Hotel with excellent staff and great food
Stayed 1 night in Aug 2025

10/10 Excellent

Heather

Stayed 6 nights in Jul 2025

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Harrison

Stayed 1 night in Aug 2025

10/10 Excellent

Stephen

Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was delicious and the staff went out of their way to meet our needs and make our stay as comfortable as possible. The cleaning staff were very helpful and friendly, as were all the staff. This was our first visit but it certainly won't be our last. Thank you all very much.
Stayed 7 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Goid

Just had breakfast, cooked to order, well presented and tasty
Stayed 5 nights in Jul 2025

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good but could be a little better

First, the good: excellent value for a 5* hotel in this area. Room was fine, service was excellent. Breakfast was very good. The service provided at reception (Prashant) and he came and fixed the TV which was, initially, not working. Similarly service at breakfast (Anaiya & Max) was also excellent and friendly. Both groups couldn't do enough to help. Next, the could do better: signposting from car park to reception could be clearer (I walked all round the building dragging my suitcase). Washbasin would not empty, so I left it full each day - although emptied, it was not fixed during my 6 night stay. Would I come again ? YES
Double Bedroom
Ensuite bathroom
Stayed 6 nights in Jul 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crossways is a gem of a hotel with wonderful views of Glastonbury Tor and the surrounding countryside. The beds are comfortable and Internet access is very good. Everywhere is very clean and the staff are generally very good. There was just one morning when the staff lost track of who still needed to order their breakfasts. Talking of tracks the road to the hotel from Pilton is single track but it is worth the care needed to get there.
Stayed 6 nights in Jul 2025

8/10 Good

Heather

Stayed 2 nights in Jul 2025

6/10 Okay

Trevor

Stayed 4 nights in Jul 2025

8/10 Good

Andres, Doral

Traveled with group
Liked: Cleanliness, property conditions & facilities
Comfortable and nice place. Food was very average to low quality. Everything else was very nice.
Stayed 1 night in Jun 2025

8/10 Good

Rupert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The crossways

An interesting hotel in the middle of the somerset levels. friendly staff and good food
Stayed 1 night in Apr 2025

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and food was great
Stayed 1 night in Jun 2025

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great find! Lovely hotel with oversized rooms.
Stayed 1 night in Jun 2025

10/10 Excellent

Rizvana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a village like area.
Stayed 1 night in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Crossways, pricey but good value.

You get what you pay for, oh okay its not got lovely gardens to walk through but the hotel building, the service, friendliness of the staff is good. The view from the Terrace bar over the rural landscape of the Somerset levels to Glastonbury Torr lovely. The breakfasts, and evening meal a little pricey but well presented, lovely flavours and great tastes. 3 to 4 days as a base to explore... good spot..... thoroughly recommend.... and boy are we fussy.
Stayed 3 nights in May 2025

8/10 Good

Allie

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I paid for the honeymoon suite but was given a different less special room without explanation.
Stayed 1 night in Apr 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Mar 2025

10/10 Excellent

Roy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay at the Crossways Hotel

My colleagues and I used the Crossways Hotel as a base for three days. We were so impressed by the quality of the hotel in terms decor and furnishings. In addition the food and service was excellent. I am happy to strongly recommend this hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing required to make the stay better. Even did our laundry.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Country stay

Stayed at the Crossway which is in a small village near Shepton Mallet. Lovely hotel and lovely, friendly staff. Very nice food and convenient for Wells, Shepton Mallet and Glastonbury
Stayed 3 nights in Feb 2025

10/10 Excellent

Eileen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, good food, clean comfortable room
Stayed 2 nights in Feb 2025

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