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Recent guest reviews

The room is pretty good and great value in terms of its quality and it is very Kind to allow me for a really really late check out! Free drinks, and the room is really big after the free upgrade! Got a living room!

This would be a spur of the moment trip to Shenzhen we had planned for a quick day trip, but after consideration we opted for a nights stay. Locating the hotel was a little troublesome as the main entrance was situated on a side street Check-in was tedious, even with a pre-paid room. Our Room request was not honored; but to our delight we were informed that the mini bar was complimentary… The room was sparse with a dap smell, the bathroom needed some elbow grease and glass was not clean. To our amazement the complimentary mini bar would be a lonesome can of Beer. The safe locked itself without having to enter any code. What was more surprising is that the dead bold to the room had been broken right off. The saving grace was that the bed was large and comfortable and water pressure adequate.

Friendly people, clean environment, good room service, enjoyable breakfast, good location at Shenzhen, easy to link to public traffic, closed shopping and restaurants available, enjoyed staying third time and will come back again

- Affordable - Nothing interesting around. - 5mins walk to MRT station - Clean, but hallway was a bit dark - Staff were friendly - The entrance is at the back, it took us awhile to find it - Well, it's pretty comfy.

Located in the financial area and residential area outside of the popular places. Near 2 big malls. The rooms are big and is clean. It's more for business stay as the room didn't had much. I was there with my boyfriend and I saw they only provided 1 robe to use. The staff was nice and polite. One of the cleaning ladies knocked and gave me free drinks which was shocking. They fridge had complimentary drinks. If you want to stay away from the crowd this is a nice choice just a few stops away from Dongmen and luohu railway station.

The room have the nice Novotel standard layout. It has ok with space. Good breakfast. No lounge. The hotel is a bit boring, but location is good, a bit strange that the entrance is at the back of the building. Swimming pool was closed due some error.

It is a good hotel for business stay. Not fancy, but not expensive, either. One minute walk from line 9 metro, and close to big mall. Good location. Staffs are kind and nice. Breakfast is not so satisfactory, need to improve both quality and variety of foods.

Upon arriving, the hotel was nice in the lobby. Greeted by staff and told that payment was not taken despite it showing otherwise on the Accor plus account and due to this they need a 'deposit' worth more than the value of the rooms. Go to the room and they sell of ciggies, despite being a 'smoke-free' hotel, and the carpets staines, wall paper peeling off the walls, and the towels were falling apart. Had to change rooms and the new room wasnt much better. Hotel has a rodent issue. Location is however super convenient and close to the HK boarder crossing, shops, food, and multiple star bucks

Nothing to say in particular on this hotel. Good location, cheap price, rooms are nice and clean. Remember that this is China, so standards might not be the same as everywhere in the world. Nevertheless, the overall experience was good, this place just do the job and staff friendly. I will come back.

I have stayed at this hotel 3 or 4 times, and each time they have improved The customer service staff now speak very good English and have improved with every visit. It is obvious the management have put a big effort to improve things. The hotel is in a great location with Hongling South and Grand Theatre stations minutes away., 3 major shopping centres and unlimited food options surround you! The rooms are typical and clean, the facilities all you need for a business stay

1019 Shennan Zhong Rd Shenzhen Guangdong

Hotel highlights

  • Walking distance to Huaqiangbei
  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining

Located in Luohu within a short walk of Huaqiangbei, Novotel Shenzhen Watergate is within 2 miles (3 km) of other popular sights such as Luohu Port. This 4-star hotel has 142 rooms and welcomes guests with a restaurant, free in-room WiFi, and free self parking.


Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10 AM.


An LED TV comes with satellite channels, and guests can stay connected with free WiFi and wired Internet. The bathroom offers hair dryers, designer toiletries, slippers, and bidets. Other standard amenities include free minibar items, an iPod dock, and a refrigerator.

Property features

At Novotel Shenzhen Watergate, guests have access to a fitness center, free WiFi in public areas, and a 24-hour business center. If you decide to drive, there's free parking. Front-desk staff can answer questions 24/7, and assist with luggage storage, tours or tickets, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.

Room options

Superior Room, City View

Twin 2 | Sleeps 3

Standard Room

Twin 2 | Sleeps 3

Superior Room, City View

Queen 1 | Sleeps 3

Superior Suite

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 351 reviews

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