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Novotel Shenzhen Watergate

4.0 out of 5.0

Recent guest reviews

As there are no iron or board available in the room did I try to speak to people in the reception where the available person wasn’t trained in how to meet customers. Rude behavior and no interest in my problem. Then I was told that no one from housekeeping was working. Then I came back once the housekeeping staff was there, did I get the answer “there is non in the entire hotel”. For me, these are basic needs and this ruined my stay completely.

This hotel has a very strategic location and close to the city park and malls. The surroundings around the hotel has lots of places to visit. You could also find lots of local food for culinary experiance. The room its self is average. It is clean but not to warm. The staff are friendly but has limited english speakers. The restaurants food is OK but for a Novotel hotel they should have more variaty of food.

Lovely property in Shenzhen city. The hotel n the interiors are chic, modern & stylish. The hotel is nestled in a business cum resident complex yet maintains its identity. Breakfast too is very nice & I compliment this being a vegetarian. Staff is good too

i was upgrade for suite, but in general i always enjoy at Novotel. the room was excellent as well as free mini bar. very helpful staff. location near the KK mall. plenty of restaurants and close to metro.

Nice location close to lots of shops and a quick taxi to the local spots. Hotel room itself was big and the usually standard for a novotel hotel. I stayed on the top floor (14th) which was nice and quiet. Cleanliness of the hotel was average as I found quite a few stains on the carpet near the bed and around the whole room. All other stuff in the hotel room was pretty bog standard with a glass see through the shower and bathroom. The blinds didn't seem to work but lucky enough it was just myself in the room. Great powerful hot showers. The reception staff found it hard to communicate with us. Being Cantonese and English speaking people they managed to help us eventually .

It started bad as Google map was wrong by several blocks. Only follow the map on hotel website which is good. Booked the suite which only benefit is to have a door separating you from noisy corridot and door banging. Reception Could not find booking but apologized profusely and was immediately calling their call center. Other bed was ok in a neighboorhood some 20CNY from hk border by taxi.

The hotel location was a bit far from the CBD. The room was quite old and required renovation. The breakfast variety was adequate. There should have been a bar and not a combined one with restaurant. The hotel was a bit of below standard for Novotel brand.

Nice hotel with good facilities and fast internet (wifi) in the room. Room is spacious enough and well equipped with complementary drinks in a min bar. Bedding is very comfortable. Staff at reception can speak english which is appreciated in China when traveling alone as a non Chinese speaking guest. There is a nearby park for joggers. Only concern is that the metro location may not be ideal and is confusing with its underpath. It feels a bit remote despite a nearby 24 hr family mart.

Was there for two nights after traveling from Hongkong.. Booked a suite and hence there wasn't any upgrade offered by the staffs.. Was in fact expecting them to throw in breakfast especially that I'm an Accor member.. There wasn't any welcome drink from this novotel as well.. Perhaps.its due to the free minibar in the room a date hence.. No welcome drink provided.. Service was just so so too.. Nothing fantastic to rave about.. Overall it was just an average stay though I'm expecting more from this novotel..

At the check in desk, one of the pregnancy lady who is very kind and nice, we love stay here with my family. Although the swimming is very small, we want but we don't swim there due to no fun, other is good, like a bar table and breakfast.

1019 Shennan Zhong Rd Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Luohu within a 5-minute walk of Shenzhen Museum, Novotel Shenzhen Watergate is within a 15-minute stroll of Shenzhen Grand Theater. This 4-star hotel has 142 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also close to this Shenzhen hotel are Lizhi Park and Shun Hing Square.


Enjoy a bite to eat at Pin Fang, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, served for a fee from 6:30 AM to 10 AM.


Novotel Shenzhen Watergate's 142 air-conditioned rooms provide free minibar items, iPod docks, and refrigerators. LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bidets. Coffee makers, free newspapers, and free bottled water are also standard.

Property features

At Novotel Shenzhen Watergate, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, a 24-hour business center, and express check-in.

Reviews from Trip Advisor

Trip Advisor aggregated rating

61.0% of guests recommend this hotel

Total of 312 reviews