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Novotel Shenzhen Watergate

4.0 out of 5.0

Recent guest reviews

Nice location close to lots of shops and a quick taxi to the local spots. Hotel room itself was big and the usually standard for a novotel hotel. I stayed on the top floor (14th) which was nice and quiet. Cleanliness of the hotel was average as I found quite a few stains on the carpet near the bed and around the whole room. All other stuff in the hotel room was pretty bog standard with a glass see through the shower and bathroom. The blinds didn't seem to work but lucky enough it was just myself in the room. Great powerful hot showers. The reception staff found it hard to communicate with us. Being Cantonese and English speaking people they managed to help us eventually .

It started bad as Google map was wrong by several blocks. Only follow the map on hotel website which is good. Booked the suite which only benefit is to have a door separating you from noisy corridot and door banging. Reception Could not find booking but apologized profusely and was immediately calling their call center. Other bed was ok in a neighboorhood some 20CNY from hk border by taxi.

The hotel location was a bit far from the CBD. The room was quite old and required renovation. The breakfast variety was adequate. There should have been a bar and not a combined one with restaurant. The hotel was a bit of below standard for Novotel brand.

Nice hotel with good facilities and fast internet (wifi) in the room. Room is spacious enough and well equipped with complementary drinks in a min bar. Bedding is very comfortable. Staff at reception can speak english which is appreciated in China when traveling alone as a non Chinese speaking guest. There is a nearby park for joggers. Only concern is that the metro location may not be ideal and is confusing with its underpath. It feels a bit remote despite a nearby 24 hr family mart.

Was there for two nights after traveling from Hongkong.. Booked a suite and hence there wasn't any upgrade offered by the staffs.. Was in fact expecting them to throw in breakfast especially that I'm an Accor member.. There wasn't any welcome drink from this novotel as well.. Perhaps.its due to the free minibar in the room a date hence.. No welcome drink provided.. Service was just so so too.. Nothing fantastic to rave about.. Overall it was just an average stay though I'm expecting more from this novotel..

At the check in desk, one of the pregnancy lady who is very kind and nice, we love stay here with my family. Although the swimming is very small, we want but we don't swim there due to no fun, other is good, like a bar table and breakfast.

Fire / sprinkler light blinking throughout night required mask to sleep. Difficult accessibility for car pick up and drop off. Wi-fi too slow to be useful had to pay a lot in international data because of wi-fi being too slow all the time. Aa aaaa aaaa aaa aa aa aaa

I have stayed at this Novotel many times. Being an Accor Platinum member I tend to stay at Accor's properties whenever I could. It's surprised to see there are so few selections of Accor properties in the huge city of Shenzhen. There are basically two and the other one is a bit out of my way. Location wise, it is pretty easy to get to. Just a few minutes walk from the metro stations. The KK mall is just opposite to the hotel and there are a few places to eat inside there however the choices aren't big. Rooms are always nice and clean. It is in the older style decor, beige furnishing. It is pleasant and comfortable. However if you were a platinum card holder please do not expect too much. These days even when I stay at the Ibis they acknowledge my status and offer me a free upgrade whenever possible and welcome drinks. Sometimes even a letter or fruit platter to welcome me. Having stayed at this Novotel at least 6-7 times. I was never offered anything but the room upgrade maybe once or twice. Status recognition almost non existent here. Nonetheless, it's not a bad place to stay don't get me wrong. It's reasonably priced, clean and convenient.

I had a very pleasant stay at Novotel Shenzhen, the hotel provided the best mattress and the bed is huge and comfortable. I stayed in Novotel a few times in the past, the pool is small but nobody swims there. I had never eaten in the hotel for lunch or dinner, so cannot comment on its food. It is close to the oldest mall in Shenzhen, not much food choice in this mall though. Through the mall, you can reach the metro. In the summer time, is good that I can walk through the mall to reach the hotel, when there is air conditioner.

Hotel is as average as all novotel properties I have visited so far. It is very much approachable from Shenzhen metro line 1 (grand theater) and line 9 (hongling south). Line 9 is just few steps walk away from the hotel. Property is just 15 minutes drive from futain border crossing. So if are willing to cross border to Hong Kong, it is very near. Hotel entrance is back side of the road. It is a quite property very near to market and financial hub of Shenzhen. Rooms size is okay and clean. You have option for free mini bar. There was not shaving kit in the bathroom. Only few staff members know english. Over all its an average property in my view.

1019 Shennan Zhong Rd Shenzhen Guangdong

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Located in Luohu within a 5-minute walk of Shenzhen Museum, Novotel Shenzhen Watergate is within a 15-minute stroll of Shenzhen Grand Theater. This 4-star hotel has 142 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi. Also close to this Shenzhen hotel are Lizhi Park and KingKey 100 and KK Shopping Mall.


Enjoy a bite to eat at Pin Fang, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. Start each morning with breakfast, served for a fee from 6:30 AM to 10 AM.


Novotel Shenzhen Watergate's 142 air-conditioned rooms provide free minibar items, iPod docks, and refrigerators. LED TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, designer toiletries, slippers, and bidets. Coffee makers, free newspapers, and free bottled water are also standard.

Property features

At Novotel Shenzhen Watergate, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 2 meeting rooms, a 24-hour business center, and a seasonal outdoor pool.

Room options

Superior Room, 1 Queen Bed, City View

Queen 1 | Sleeps 3

Superior Room, 2 Twin Beds, City View

Twin 2 | Sleeps 3

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 3

Superior Suite, 1 Queen Bed

Queen 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

61% of guests recommend this hotel

Total of 307 reviews