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Kempinski Hotel Shenzhen China

5.0 out of 5.0

Recent guest reviews

I flew into HK and transferred onto ferry to Shekou. Taxi ride from shekou Terminal cost only RMB 50. There is the MTR station at doorstep. It is very convenient. A step away, bring me to a modern, expensive and nice shopping mall. A lots of eating place. Hotel was a little bit old but lobby was beautiful and well designed. The hotel service was good with prompt check-in and check-out. Staff at reception and lobby were helpful and friendly, even though some of them did not speak English at all, but I can felt that they tried very hard to assist with me to locate nearest bank, a lady manager explain how to get there with small hand draw map. The room itself is cosy and clean, they even fold the towel as a cute doggie on my bed, the mattress was comfortable,Overall i have a pleasant stay. I will stay here again on my next business trip.

In its heyday, the Kempinski probably classified as 5 stars. But it’s looking tired, and decor rather gaudy. Nothing worked properly, and furniture in our room was chipped and scratched. Wireless internet was non existent in room and pretty awful in public areas. Staff were kind and went out of their way to help, but very few speak English, making communication challenging for international customers. In the end, patience ran out: we checked out early and moved to another branded hotel across town.

I stayed here for 3 nights, excellent location, close to brand new shopping center, with plenty of restaurants to choose from. Shops are rather 'high end' so no bargains to be had. Particularly enjoyed the 'Hot Pot' cooking, very hot and spicy.

This used to be a really nice hotel. However the rooms are now looking tired and despite being a non smoking hotel the rooms and corridors smell of smoke. I requested to be moved but the new room wasn’t much better. Not a bad location and price. Handy for the Shekou ferry to Hong Kong.

I stayed at the hotel for 5 nights. The reception was pleasant and so the room service. The room is spacious and includes all necessary facilities. The hotel and the room are very clean. There are lots of shopping centers and restaurants around the hotel. The WIFI was pretty weak. It's hard to get a taxi in the morning despite the good will of the doorman. All in all an excellent hotel and I would be happy to visit it again.

Clean comfortable rooms, a friendly and helpful staff, and a good overall experience. I didn't use any of the onsite amenities so I can't rate those, but I would stay here again on future business travel.

Although I have though a brand name as KEMPINSKI will warrant a minimum of standards...., BIG FAIL. Apparently most rooms smelling for cigarettes and smoke, even the floors are smelly, the staff would not get a job in any European 2 Star Hotel due to a lack of education. Breakfast and Pool are OK, close by is a nice mall. Next time I choose another hotel.

Location is nice, near Metro Shenzhen Houhai Station (MRT/MTR), near shopping area & many restaurant (Coastal City, etc). Friendly reception staff but need to improve for english. Leave message to the hotel for honeymoon but it's useless. Thanks.

First time I visited, I just enjoyed the restaurant which was absolutely excellent. I then have stayed a couple of times and enjoyed immensely. Very good service and friendly staff. Large breakfast and good variety.

Wonderful experience and nice stay. Very good location near by shopping mall. It is located at happening place. For Indian visitor there is Indian restaurant just 500 meters away. Rooms are good, spacious and quiet. Hotel ambience is very good. I stayed here for 3 nights really enjoyed the stay.

Hai De San Dao Hou Hai Bin Rd Shenzhen Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Nanshan, Kempinski Hotel Shenzhen China is within 2 miles (3 km) of sights such as Happy Coast and Shenzhen University. This 384-room, 5-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Also close to this Shenzhen hotel are Window of the World and Happy Valley.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. For your convenience, a buffet breakfast is served each morning for a fee.


All 384 air-conditioned rooms feature minibars, free newspapers, and free local calls. Guests can expect free WiFi and wired Internet, along with TVs. Bathrooms offer hair dryers, bathrobes, and slippers. Other amenities include free bottled water, safes, and desks.

Property features

Guests staying at Kempinski Hotel Shenzhen China enjoy an indoor pool, a health club, and a sauna. For transportation, you can make use of an airport shuttle (available on request) for CNY 750 per vehicle roundtrip, as well as limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and a business center.

Room options

Deluxe Room (Grand)

King 1 | Twin 2 | Sleeps 3

Deluxe Room, 1 King Bed (Executive)

King 1 | Sleeps 3

Deluxe Suite, 1 King Bed

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 762 reviews