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Kempinski Hotel Shenzhen China

5.0 out of 5.0

Recent guest reviews

Very well located , close to subway station , next to the biggest mall , and an area full of nice restaurants Very good pool , great rooms Breakfast with a lot of choices , also for people not from Asia one of the best hotels i ever stayed very good price for this quality

I was before, this Kempinski continue as excelent hotel. The service very good, the security very good ( personal card at elevator ). Have good spa to relax. LOCATION? not really good. But for business meetings is good

I'm sure it was a great some years ago. Unfortunately the room I had was worn down. Wardrobe, shower door were abused. I'm sure these rooms used to be great some years ago but they could use an update now. Besides Service and breakfast buffet (european standard) were excellent. I might return just for the great breakfast buffets, but certainly not for the same room.

already been here for several time for business purpose. the service here is good and facility also break even. location for this hotel is excellent, and very convenience to have dining and shopping. staffs of here are friendly

I always stay in this hotel when I go to Shenzhen. This time the room was disappointing, it was not as nice as usual. Check in was fast and ok, but check out was a bit slow. Great internet and good breakfast. The cleaning of the room was great and spotless (thanks to Mandy)

Located in the heart of Shenzhen you are in the middle of the major shopping area. The service in the hotel is excellent and the breakfast buffet as well worth it's price of 2200RMB. My room was big enough with a very nice bathroom and all necessary equipment. It's also obvious that the hotel is not brand new as you see a lot of maintenance activity going on and also some sights of wear at the room equipment..

The hotel facilities are nice, but the service was severely lacking. We stayed May 8th-9th. Our first room 1512 had no air conditioning when we called they sent someone who worked on it for 30-45 minutes at 11:30 at night with them not being able to fix it we had to request another room, this was not offered. So we needed to pack all our things and change rooms at 11:30 at night. They moved us to room 1817. Upon checking out when we asked if breakfast could be comped or discounted due the the inconvenience the front desk staff and on duty manager both ignored the request. They offered nothing including even an apology. For this level of hotel and inconvenience some sort of acknowledgment would have been appreciated. Will definitely stay somewhere else in the future.

We just staid one night at this in general nice hotel . The lobby is really breathtaking and the decorations are very nice. The rooms are beautiful and comfortable. Unfortunately we had to leave very early in the morning, so I cannot judge the breakfast, but the check out process was very slow, which almost made us set up.

I was staying in Room 917 from April 16 - April 19 2017 at Kempinski Hotel Shenzhen, Hai De San Dao, Hou Hai Bin Road Nanshan District. I put my money in an envelope, and put the envelope in the SAFE in my Room. However, a portion of my money got stolen. Whoever stole my money is very smart, he/she didn't take all money away, only a few large bills (4 bills of $1,000 Singapore dollars and 3 bills of $100 USD). Thus, it's not obvious to notice money missing. I realized this after checking out the hotel in that afternoon when I count my money in my envelope again. I'm writing this is to warn people who will be staying in this hotel that the safe is not the safest place to store your valuables. Always bring your valuables with you. There are many ways to open a hotel safe without knowing your passcode. Moreover, I'm hoping the hotel management team could treat this incident seriously. Making sure the staff that they hire has good moral. I'm not expecting to find my money back. I'm only hoping the hotel management team could prevent this happening to other guests in the future.

Frist time at the kempinski at SZ. Hotel rooms are large with free water and fruit. Bathrooms very nice. Had a room high up level 20 facing the street but did not hear anything. Around the corner is an amazing mall for food and shopping. Would recommend the breakfast buffet simple all you can ask for. Would go back for sure

Hai De San Dao Hou Hai Bin Rd Shenzhen Guangdong

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Indoor pool
  • Health club

Located in Nanshan within a mile (2 km) of Shenzhen University, Kempinski Hotel Shenzhen China is within a few miles (5 km) of Xin'an Nantou Ancient City. This 384-room, 5-star hotel has a restaurant, an indoor pool, and free in-room WiFi. Also close to this Shenzhen hotel are Window of the World and Happy Valley.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with 24-hour room service. Start each morning off right with buffet breakfast served for a fee.


All 384 air-conditioned rooms feature minibars, free newspapers, and free local calls. Guests can expect free WiFi and wired Internet, along with TVs. Bathrooms offer hair dryers, bathrobes, and slippers. Other amenities include free bottled water, safes, and desks. Housekeeping is available once per stay.

Property features

Guests staying at Kempinski Hotel Shenzhen China enjoy an indoor pool, a health club, and a sauna. For transportation, you can make use of an airport shuttle (available on request) for CNY 750 per vehicle roundtrip, as well as limo/town car service. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a meeting room, and a business center.

Room options

Deluxe Room (Grand)

King 1 | Twin 2 | Sleeps 3

Deluxe Room, 1 King Bed (Executive)

King 1 | Sleeps 3

Deluxe Suite, 1 King Bed

King 1 | Sleeps 2

Executive Suite, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

89% of guests recommend this hotel

Total of 728 reviews