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Extended Stay America Seattle - Bothell - West

2.5 out of 5.0

Recent guest reviews

One of my worse experiences. Hotel room stinks with animals odor. Switched to another room even worse with blood spot on bed sheets.

We found this hotel to be very disappointing. Very rude staff. Front desk staff willing to help you after they finished texting a friend or telling jokes down the hall with the maintenance man. Lousy attitude. Room was sparse and semi clean. Coffee pot in lobby was empty about 30 min before breakfast end time. Morning staff was as bad as the ones the night before. If we had not prepaid, we would have never checked in after the experience at the front desk. Too many other options in neighborhood to put up with this place.

typical extended stay hotel. not much else to say unless you want a bunch of bull

Room was dirty upon check in. There were no additional rooms and no one available to clean the room therefore we had to stay in a dirty room for a night, would not recommend this location.

It met all my expectations such as a clean room, a comfortable bed, a reasonable room price and the pet fee. The location was also very convenient for doing a wine tasting in Woodinville. A very good value.

Ok place to stay near food in stores and returants.

Our room was nice and very clean. However they only clean the rooms once a week so it's up to you to take your towels down and get fresh ones. They offered coffee and continental breakfast. The staff was very friendly. Our room had a small kitchen. They will equip with utensils and small appliances upon request. Overall it was comfy and all we needed for our stay.

Everything went well except when morning came, and it's breakfast time, they said including breakfast, but the reality just coffee, cupcakes ando tea. Should just said grab and go breakfast.

The entire hotel was great overall, the staff was friendly and polite, the buliding was renovated so almost everything looks new, the room was clean, comfortable, and the in room kitchen was a great addition to the room, it had a fantastic view of Bothell and it's surrounded by some good restruants, great experience I would def recommend a stay.

This hotel is very good to stay for family. Convenience to restraints, gas station.

the hotel is clean and rooms are spacious. the staf is incredibly friendly and go above and beyond to make sure that you are comfortable and taken care of. Kudos to Susan @ front desk!! she is great!!

good location, rooms a bit dated. price was reasonable. Very excellent front desk staff. Be sure to book non-smoking room.

The Extended Stay America in Bothell is a hotel I have used in the past and this trip was similar. I was not disappointed but there was nothing about this trip which set the hotel apart from others or from previous experiences at the same property. The room was clean and provided space and a comfortable bed. That is what I needed.

Upon arrival I was told that the room was not ready and the desk clerk was the only staff member there. This was a 6pm. She would put us in another room for the night and then I could move. Fortunately, She was able to find a room that fit our needs. I should have been aware this was a "cut rate" place when she handed me a hair dryer to take to the room. Upon returning to the room at 2 am after long day with an ill family member I discovered that rooms are not cleaned until your stay has reached seven days. If I wanted clean towels I needed to bring them to the desk to exchange...no bag provided but I could "dig around the bottom of the kitchen garbage" and perhaps one would be there. No coffee pot in room, analog TV with few channels, halls and elevators stunk of cigarettes.

Good location . The grab and go breakfast has no variety though.

Decent size room and kitchen can't beat the room for the price.

I was moving to Seattle and needed a place for me (and my cat) to live while I house-hunted. This place fit the bill in all ways. They are indeed pet-friendly, and perfect for the purpose. The staff are friendly and helpful. The room, furniture, and kitchen were spartan but adequate, and the price was excellent. I would recommend this hotel to anyone in similar circumstances!

It gets the job done. Not the cleanest place but also comfortable and not too expensive. Good location close to highway.

The staff were helpful and friendly. Great restaurants and grocery stores conveniently located in vicinity. Public transit nearby but buses were infrequent and time consuming so car is essential if limited time. Breakfast was ok but closes too early even on weekends. Pantry was a real plus! Great value for money!

By design this property substitutes lower prices for reduced service levels. Room was comfortable. Internet easy to access. Heating control was broken so A/C turned on at same time as heater...Result was excess noise and not-warm enough room. Took two nights to realize this and staff didn't repair adequately before third night. But, they did provide add'l blankets and I was comfortable.

Room options

Studio, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Studio, 1 King Bed, Smoking

King 1 | Sleeps 2

Studio, 1 Queen Bed, Smoking

Queen 1 | Sleeps 2

Studio, 2 Full Beds, Non Smoking

Full 2 | Sleeps 4

Guest reviews for Extended Stay America Seattle - Bothell - West

Everyone (9) Business (5) Couples (10) Family (5) Other (5) Friends (2)
1

hotel in seattle

Everyone

One of my worse experiences. Hotel room stinks with animals odor. Switched to another room even worse with blood spot on bed sheets.

By on Sep 13, 2017

Review comment responded on Sep 15, 2017

Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future.   Sincerely, General Manager

1

stay away, far away!

Everyone

We found this hotel to be very disappointing. Very rude staff. Front desk staff willing to help you after they finished texting a friend or telling jokes down the hall with the maintenance man. Lousy attitude. Room was sparse and semi clean. Coffee pot in lobby was empty about 30 min before breakfast end time. Morning staff was as bad as the ones the night before. If we had not prepaid, we would have never checked in after the experience at the front desk. Too many other options in neighborhood to put up with this place.

By , from Texas on Aug 6, 2017

Review comment responded on Aug 8, 2017

Larry, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. I have shared your concerns with my Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, General Manager 

4
BusinessTravelers

typical extended stay hotel. not much else to say unless you want a bunch of bull

By on Jun 30, 2017

Review comment responded on Jul 2, 2017

Thank you for sharing your review of Extended Stay America - Seattle - Bothell - West. We are glad you had a pleasant stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager

2

dirty room at check in

Everyone

Room was dirty upon check in. There were no additional rooms and no one available to clean the room therefore we had to stay in a dirty room for a night, would not recommend this location.

By on Jun 26, 2017

Review comment responded on Jun 29, 2017

We sincerely apologize for the cleanliness issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process. We are working with our Housekeeping team to ensure we are more diligent with our processes. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, General Manager

5

good value

Everyone

It met all my expectations such as a clean room, a comfortable bed, a reasonable room price and the pet fee. The location was also very convenient for doing a wine tasting in Woodinville. A very good value.

By on Feb 27, 2017

3
Everyone

Ok place to stay near food in stores and returants.

By on Dec 31, 2016

4

decent hotel close to restaurants and interstate.

Everyone

Our room was nice and very clean. However they only clean the rooms once a week so it's up to you to take your towels down and get fresh ones. They offered coffee and continental breakfast. The staff was very friendly. Our room had a small kitchen. They will equip with utensils and small appliances upon request. Overall it was comfy and all we needed for our stay.

By , from OH on Dec 13, 2016

4

all well, except...

Everyone

Everything went well except when morning came, and it's breakfast time, they said including breakfast, but the reality just coffee, cupcakes ando tea. Should just said grab and go breakfast.

By , from co on Oct 30, 2016

5

fantastic spot

Everyone

The entire hotel was great overall, the staff was friendly and polite, the buliding was renovated so almost everything looks new, the room was clean, comfortable, and the in room kitchen was a great addition to the room, it had a fantastic view of Bothell and it's surrounded by some good restruants, great experience I would def recommend a stay.

By , from Los Angeles on Oct 3, 2016

4
Everyone

This hotel is very good to stay for family. Convenience to restraints, gas station.

By , from han on Sep 21, 2016