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"Value for money "

"I booked this hotel for a long weekend break with my family. Due to a genuine emergency, I was unable to check in on the day of arrival. I messaged the hotel through Expedia in advance to explain the situation — they acknowledged my message regarding parking, but completely ignored my notice that I would not be arriving that day. When I arrived the following day, I was told my room had been given to someone else. The hotel had re-listed and re-sold my room without any notification or attempt to contact me. Despite showing up in person, I was refused a refund — meaning they effectively charged me twice for the same room while profiting from a new booking. This is both deeply disappointing and, I believe, unfair practice. Neither Expedia nor the hotel took any responsibility for the situation. I will not be returning to this hotel, and I would strongly caution others to consider how either party handles issues before booking"

"Great location for both centre of Scarborough and also to the dog accessible beach. Rooms were very nice and modern. Rain capes and fan were provided which was excellent. The longe area was very nice too - great hotel fit staying with dog"