2/10 Terrible
Beiyuan
Traveled with family
Dec 27, 2025
Liked: Cleanliness, amenities
I checked in on 23 December and arrived at the hotel at around 4:00 p.m. As there was no staff guiding guests at the main entrance upon arrival, I took a luggage trolley myself and loaded our bags. The check-in process went smoothly, and the front desk kindly arranged for a well-dressed gentleman in a suit to assist us with the trolley, for which I was very appreciative.
What followed, however, was rather unexpected. We were using the Club Lounge elevator, and after I swiped my card to open the door, I worried the luggage was heavy. Wanting to be helpful, I smiled and held the automatic door open to make it easier for him to pass through. To my surprise, he responded with a look of clear displeasure and waved me away. I was momentarily confused and began wondering if I had done something wrong—when he suddenly shouted, “Go!”
I was genuinely startled. I turned around and hurried away out of fear. Even now, I still cannot understand what I did to provoke such a reaction. Over the following days, I encountered this gentleman again, and to be honest, I felt quite intimidated. I barely dared to look up when passing him, and it was obvious that he had no desire to see me either.
I truly have no idea how I managed to offend him so deeply. It was a strange and unsettling experience.
I rarely write such detailed reviews, but this time I felt compelled to share this unusual experience. I did not even have the courage to note down his name, fearing he might shout at me again.
Beiyuan
Stayed 4 nights in Dec 2025