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Recent guest reviews

Good thing about the hotel is the location. Nice view of Otaru canal and close to shopping. Staff were professional and helpful. However, I was disappointed with the room. Rooms need to be updated. I can’t recommend to my friends.

The hotel is clean and located right in front of the famous spot on the canal. The disappointment comes from the person at the reception who tried to have us paying for parking while pretending that we could not park on the side street (we were able to translate the sign which says you can't parking between December and March, in fact we were there in August!).

Our room had a fantastic view of the canal, marine sea docks, and the Sea of Japan. The hotel decor fit perfectly with the canal’s laid back charm. The room was spacious and included a table and chairs facing the canal. The beds were comfortable and the large bathroom included many amenities. The desk staff were friendly and helpful. Our location was perfect for the railway station, touring, and eating. It was the best hotel yet on our 2 month Japan vacation. We would stay here again!

1-4-20 Ironai Otaru Hokkaido

Hotel highlights

  • Steps from Otaru Canal
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Hotel Sonia Otaru places you next to Otaru Canal and Sakaimachi Street. The 149 rooms at this 3.5-star hotel include refrigerators, electric kettles, and LCD TVs.


Dining

For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 9:30 AM. The onsite restaurant is perfect for a quick bite to eat.


Rooms

All of Hotel Sonia Otaru's 149 rooms are individually decorated and have an array of amenities, including refrigerators, electric kettles, and safes. 26-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. In-room massages are available, and other amenities include phones and desks.


Property features

Guests of Hotel Sonia Otaru enjoy free WiFi in public areas, free newspapers, and laundry facilities. Self parking is available for JPY 1200 per night. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Other amenities at this hot springs hotel include a vending machine and a water dispenser.

Room options

Suite, Non Smoking

1 Queen Bed | Sleeps 4

Suite, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 3

Twin Room, Non Smoking, Canal View

2 Twin Beds | Sleeps 4

Twin Room, Non Smoking, Canal View

2 Twin Beds | Sleeps 5

Guest reviews for Hotel Sonia Otaru

Everyone (3)
3
Everyone

Good thing about the hotel is the location. Nice view of Otaru canal and close to shopping. Staff were professional and helpful. However, I was disappointed with the room. Rooms need to be updated. I can’t recommend to my friends.

By , from California on Oct 29, 2019

Review comment responded on Oct 29, 2019

Thank you for using our hotel this time. I think we are all very happy with your wonderful evaluation. There are three hotel buildings, two of which were built about twenty years ago, and the center (where the front is located) is a new building at the end of last year. The next time you have a chance to play nearby, try the new buildings. Thank you for listening. Hotel Sonia Otaru Kim

4
Everyone

The hotel is clean and located right in front of the famous spot on the canal. The disappointment comes from the person at the reception who tried to have us paying for parking while pretending that we could not park on the side street (we were able to translate the sign which says you can't parking between December and March, in fact we were there in August!).

By on Aug 6, 2018

Review comment responded on Aug 6, 2018

Dear guests, Thank you so much for having stayed with us, and left the review. We deeply apologize for the lack of description by a person at the reception. Our parking lot is available throughout the year. If you have chance to visit Otaru next time, please use Hotel Sonia Otaru. Best regards, Hotel Sonia Otaru Receptionist Fukumoto

5
Everyone

Our room had a fantastic view of the canal, marine sea docks, and the Sea of Japan. The hotel decor fit perfectly with the canal’s laid back charm. The room was spacious and included a table and chairs facing the canal. The beds were comfortable and the large bathroom included many amenities. The desk staff were friendly and helpful. Our location was perfect for the railway station, touring, and eating. It was the best hotel yet on our 2 month Japan vacation. We would stay here again!

By on May 29, 2018

Review comment responded on Jun 2, 2018

Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,Yuki Sekijima,Receptionist,Hotel Sonia Otaru.

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