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Recent guest reviews

Although I only stayed one evening just a side note for those who enjoy their rooms to be cool during the winter season they don't run AC mode just heating. They accommodated us by bringing in a cooling fan. It did help somewhat it did bring the temp down but that was an accumulation of things we turned off the HVAC system and left the curtains open to allow the coldness from the windows in and positioned the fan to catch the cool air to blow into the room. Overall it was comfortable. We did request a NON-SMOKING room I believe we got one of the higher-end rooms which meant SMOKING rooms were nearby so we did get some of the airflow from the hallway into the room. It was manageable but for those who are sensitive to smoke, I don't recommend rooms on the 9th level. Overall the hotel staff did their best into accommodating our needs. They did allow us to hold our bags before and after checking in and out to give us some extra time to tour Otaru. Location is very convenient there are accesses in the front and rear of building so during the cold season it really helps a lot. Also, if you need a quick coffee and snack fix there is a nice little cafe in the lobby area.

Good thing about the hotel is the location. Nice view of Otaru canal and close to shopping. Staff were professional and helpful. However, I was disappointed with the room. Rooms need to be updated. I can’t recommend to my friends.

The hotel is clean and located right in front of the famous spot on the canal. The disappointment comes from the person at the reception who tried to have us paying for parking while pretending that we could not park on the side street (we were able to translate the sign which says you can't parking between December and March, in fact we were there in August!).

Our room had a fantastic view of the canal, marine sea docks, and the Sea of Japan. The hotel decor fit perfectly with the canal’s laid back charm. The room was spacious and included a table and chairs facing the canal. The beds were comfortable and the large bathroom included many amenities. The desk staff were friendly and helpful. Our location was perfect for the railway station, touring, and eating. It was the best hotel yet on our 2 month Japan vacation. We would stay here again!

1-4-20 Ironai Otaru Hokkaido

Hotel highlights

  • Steps from Otaru Canal
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Laundry facilities

Hotel Sonia Otaru places you next to Otaru Canal and Sakaimachi Street. The 149 rooms at this 3.5-star hotel include refrigerators, electric kettles, and LCD TVs.


Dining

Buffet breakfast is offered for a fee each morning from 7 AM to 9:30 AM. Savor a meal from the comfort of your room with room service, or grab a bite to eat at the onsite restaurant.


Rooms

Hotel Sonia Otaru's 149 individually decorated rooms provide refrigerators, electric kettles, and safes. 26-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, toilets with an electronic bidet, and slippers. In-room massages are available, and other amenities include phones and desks.


Property features

Guests of Hotel Sonia Otaru enjoy free WiFi in public areas, microwave in a common area, and laundry facilities. Self parking is offered for JPY 1200 per night. The front desk is staffed 24 hours a day to help with luggage storage and dry cleaning/laundry. Other amenities at this hot springs hotel include a vending machine and a water dispenser.

Room options

Deluxe King, Non Smoking

1 Queen Bed | Sleeps 4

Deluxe Twin Room, Accessible, Non Smoking

2 Twin Beds | Sleeps 3

Standard Twin Room, Smoking (Eco Plan - No Linen Services)

2 Twin Beds | Sleeps 2

Deluxe Twin, Non Smoking

2 Twin Beds | Sleeps 5

Guest reviews for Hotel Sonia Otaru

Everyone (3) Family (1)
5
Family

Although I only stayed one evening just a side note for those who enjoy their rooms to be cool during the winter season they don't run AC mode just heating. They accommodated us by bringing in a cooling fan. It did help somewhat it did bring the temp down but that was an accumulation of things we turned off the HVAC system and left the curtains open to allow the coldness from the windows in and positioned the fan to catch the cool air to blow into the room. Overall it was comfortable. We did request a NON-SMOKING room I believe we got one of the higher-end rooms which meant SMOKING rooms were nearby so we did get some of the airflow from the hallway into the room. It was manageable but for those who are sensitive to smoke, I don't recommend rooms on the 9th level. Overall the hotel staff did their best into accommodating our needs. They did allow us to hold our bags before and after checking in and out to give us some extra time to tour Otaru. Location is very convenient there are accesses in the front and rear of building so during the cold season it really helps a lot. Also, if you need a quick coffee and snack fix there is a nice little cafe in the lobby area.

By on Dec 22, 2019

Review comment responded on Dec 22, 2019

Thank you for a very nice message! We are glad that you have a comfortable stay during your stay. Next, please come to Otaru sightseeing in summer. We look forward to seeing you again.

3
Everyone

Good thing about the hotel is the location. Nice view of Otaru canal and close to shopping. Staff were professional and helpful. However, I was disappointed with the room. Rooms need to be updated. I can’t recommend to my friends.

By , from California on Oct 29, 2019

Review comment responded on Oct 29, 2019

Thank you for using our hotel this time. I think we are all very happy with your wonderful evaluation. There are three hotel buildings, two of which were built about twenty years ago, and the center (where the front is located) is a new building at the end of last year. The next time you have a chance to play nearby, try the new buildings. Thank you for listening. Hotel Sonia Otaru Kim

4
Everyone

The hotel is clean and located right in front of the famous spot on the canal. The disappointment comes from the person at the reception who tried to have us paying for parking while pretending that we could not park on the side street (we were able to translate the sign which says you can't parking between December and March, in fact we were there in August!).

By on Aug 6, 2018

Review comment responded on Aug 6, 2018

Dear guests, Thank you so much for having stayed with us, and left the review. We deeply apologize for the lack of description by a person at the reception. Our parking lot is available throughout the year. If you have chance to visit Otaru next time, please use Hotel Sonia Otaru. Best regards, Hotel Sonia Otaru Receptionist Fukumoto

5
Everyone

Our room had a fantastic view of the canal, marine sea docks, and the Sea of Japan. The hotel decor fit perfectly with the canal’s laid back charm. The room was spacious and included a table and chairs facing the canal. The beds were comfortable and the large bathroom included many amenities. The desk staff were friendly and helpful. Our location was perfect for the railway station, touring, and eating. It was the best hotel yet on our 2 month Japan vacation. We would stay here again!

By on May 29, 2018

Review comment responded on Jun 2, 2018

Dear Guest, Thank you for your generous review of our hotel. We are glad you enjoyed your stay and hope to see you again soon. Sincerely,Yuki Sekijima,Receptionist,Hotel Sonia Otaru.

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