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Hotel Monterey Sapporo

4.0 out of 5.0

Recent guest reviews

The location is great, walking distance to the famous park and the shopping district. Additionally, there are a lot of restaurants, coffee shops and other stores nearby. The staff is friendly and professional. It is kind of historic building but very nice and comfortable to stay.

Nice old English style hotel in the city, well located. Quiet. Nice spacious room with the amenities but the could leave bottled water in the room. Modern equipped. Don’t think you could go wrong here.

This time in Sapporo, we stayed at the Hotel Monterey 4 minutes walk from south exit of Sapporo Station. We had a delux twin room for approximately HK$2,000 per night. It was very spacious. The best thing about it was the room had two toilets and makeup area. Super convenient for two people occupying the room. Almost like two connected rooms without a wall. Like most Monterey Hotel, it has an outdoor sitting area with flowers and plants. Very pleasant. It is often used for wedding ceremonies. Must point out that the hotel has limited service and the only restaurant there closes at 9 pm

Hotel is located within 5 mins walk from the Sapporo Station and there is a 7-11 within 2 mins. For those driving, car park is not free. Breakfast is decent and rooms are spacious. For those who rent a car from Toyota, this is one of the best hotel for you as there is a return point just beside this hotel. This is one of my key reason to stay in this hotel too. Overall good value for money.

I slept three bed room august 9to12. During i sleeping i feel something wiered but i can't find why and then Last night I found onigili expired at june 22. if i can't find it i'm sure that food stil stay under the bed. Im strongly recomend do not stay this hotel if you don't want sleep with food trash

I stayed in the hotel last year, so sorry for the late review. Late as it may have been, this review still resonates with the fond memories of my stay in Hokkaido Autumn 2016. Weary travelers we were, so a speedy check in was such a delight. The rooms were very clean, as what's expected of Japanese hotels. The amenities were basic but not wanting of anything else. I guess I'm easy to please. It's a European-themed hotel. A tad spooky initially but it grew on me. (I might be a spooky type myself! Lol) But it was very cozy and it was the kind of place you feel like going home to after a busy day. The breakfast was more than what I expected and I don't recall ever complaining about the spread or anything about this hotel. The staff was very friendly and focused on customer service. There's a nearby department store/s so evening shopping can be satisfied. I'll definitely go back to this hotel in my future trips to Japan.

This hotel has an interesting traditional European feel, with the decorations emanating an atmosphere of the old days, from the settings of the indoor garden, the lift with the mechanical floor indicator, to the room itself. We had booked the Deluxe Twin which got poster beds and a bathroom with wall tiles. It is fairly close to the JR Sapporo station, around 10 minutes by walk, and so it is convenient to go around the city centre, where a lot of restaurants and department stores are located. The buffet breakfast is decent, but because the hotel is quite popular and we came here during summer peak season so it is busy. The food is decent but the place is just too crowded for me. My best experience came from the sleeping quality. The overall ambiance of the room is very comforting, with both the pillow and bed offering me a great relaxing night of good sleep. This is wonderful as I would need to drive a long way on the next day to Furano.

Nice hotel, clean rooms, convenient lo ated. Head towards the east gate towards JR Tower, exit station, turn left into encled.walkway. GAP store will be on left and bus terminal on right. Exit and you will see Hotel Monterey across parking lot. Decor is vintage. Good ramen restaurant located at corner across 7-11 store.

Stayed here in July and would recommend this hotel. The train into Sapporo passes by the Monterrey, and it's relaxing to know where the hotel is located and how close it is to the station. The staff at reception were professional, but welcoming, and provided helpful answers to my questions on the level area. . The room was larger than I have come to expect in Japan. Viking breakfast is just the thing to set you up for the day. Overall a very pleasant stay and excellent value for money.

I would like to let you know we had an unpleasant experience with the front desk staff. We didn’t expect to be treated like VIP customers. But the front desk staff were rude. My partner and I didn’t enjoy our experience. ホテルのチェックインは14時からと記載されており、予約した際にも、1日目の昼に荷物を預けに伺った際も14時にチェックインすると回答した。にもかかわらず、14時にフロントに行くと、清掃が遅れているので待ってくれ。こんなことは初めてでした。 部屋に入ると、気になるのは、明らかに目立つところしか掃除してない汚さ。 冷蔵庫を開ければ、有料のビールが入ってるドリンクホルダーは、いつも買う人がいないから、常にそのままなのか、汚れたまま。 ベッドルームは、バキュームをかけていないのか、端にはゴミ。 ベッドの横のサイドテーブルも横にはホコリ。横を向いて寝たら、ホコリがついたサイドテーブルが目に入るとゆうこと。 浴室、洗面の壁には髪の毛が張り付き、ドライヤーにはホコリが詰まってる。 ドライヤー等で使うコンセントにもホコリ、スイッチにも受話器にもホコリ。オシャレを演出するつもりのドアの小窓には、薄汚れた色のカーテンと、ホコリ。クローゼットの中に荷物を入れようとしたら、隅には白くホコリ。粗探しをしているわけではなく、通常の使用で気づくほどで、これです。 お気付きの点は申し出るようにと、書くカードがあったので、2日目の朝9時の外出時にフロントに渡す。その際、チェックイン時にカードキーを受け取った封筒に、カードキーをそのまま入れて、預ける。外出から夜の21時に戻り、フロントでカードキーを受け取ると、カードキーが入っていた封筒が、ぐちゃぐちゃに。当方では、カードキー(固い)を入れていたため、丸めるなどはできず、しておりません。なぜ丸めたのか、なぜ新しい封筒に入れ直すとかできないのか。なぜ、客に、そちらで丸めたグチャグチャの封筒に入れて渡せるのか。 フロントからエレベーターに向かう際に、制服姿に、鞄を斜めがけした女性が堂々と細い廊下を通る。このホテルに泊まる、どこかの添乗員さんかと思いつつ、フロントスタッフと制服を見比べると、同じ。しかも、フロントスタッフに「お疲れさまです」と挨拶。勤務時間が終わったのかもしれないが、制服を着て館内を歩いている以上、客を避けさせて、自分が堂々と歩くのは、どうなのでしょう。 部屋に戻ると、指摘した箇所は掃除されておらずホコリがついたまま。 3日目の朝9時のチェックアウトでは「清掃に不備があり〜」と謝罪して頂いたが、謝罪するくらいなら、2日目の時点で、せめて、指摘した箇所だけでも掃除してほしかった。 チェックアウトの手続きをしてると、フロントの男性スタッフが電話で「日本人〜」と話していた。客がよく来るフロントで、他の客がいる前で、接客業に携わる人として、「〜人(ジン)」と発言するのは、いかがなものでしょう。「日本の方、中国から来た方、年配のご夫婦」など、客を説明する言葉はあるのに。 清掃スタッフの仕事の手抜き、フロントスタッフの言葉遣い、また、客は待つべき、受け入れるべき、それが当たり前だと思っている従業員の体質、全てにおいて、客を馬鹿にしていると感じた。二度と利用しない。

Higashi 1-3 Kita 4 Jyo Chuo-ku Sapporo Hokkaido

Hotel highlights

  • Walking distance to Sapporo JR Tower and Clock Tower
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Concierge services

Hotel Monterey Sapporo places you within a 10-minute stroll of popular attractions such as Sapporo JR Tower and Clock Tower. The 250 rooms at this 4-star hotel include refrigerators, LED TVs, and soaking bathtubs. It's in central Sapporo and also a short walk from Sapporo TV Tower and Former Hokkaido Government Office Building.


Dining

Enjoy a bite to eat at KARANTEI, the hotel's onsite restaurant. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Rooms

Hotel Monterey Sapporo's 250 air-conditioned rooms provide refrigerators, phones, and desks. Guests can expect 22-inch LED TVs with digital channels and pay movies, along with free WiFi and wired Internet. Beds sport premium bedding and down comforters, and bathrooms offer deep soaking tubs, hair dryers, and free toiletries. In-room massages are available.


Property features

Guests of Hotel Monterey Sapporo enjoy free WiFi in public areas, a meeting room, and a fireplace in the lobby. Self parking is available for JPY 1500 per night. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, concierge services, and luggage storage. This smoke-free hotel also has wedding services.

Room options

Single Room (Single Use)

Twin 1 | Sleeps 1

Standard Double Room (1 x Double sized Bed)

Queen 1 | Sleeps 3

Standard Twin Room ( 2 x Single Beds)

Twin 2 | Sleeps 3

Deluxe Twin Room (2 Single Sized Beds)

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 851 reviews