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Novotel Sao Paulo Jaragua

4.0 out of 5.0

Recent guest reviews

A nice flat in downtown São Paulo, close the subway station. I was glad to know that a host of famous guests have stayed there.Bob Kenedy, Queen Elizabeth of UK, JK and many others choosed the hotel. Although the vicinity isn't more the finest part of the city, it still shows partially the glamour of the fifties and sixties.

Good trip and hospitality in The hotel Benefity good only have a problem with check in and paymente I had pay with credit card and in the hotel have a pay one more She say you have a cancel peyment of credit card but at this moment not canceled

The staying was average until our second night when we ordered room service to have dinner in our room. We ordered it at 09:00 PM and the meal arrived at 11:30 PM. After many phone calls to the restaurant and reception, my wife decided to go down to talk to the restaurant staff and just go back to our room after the meal was ready. We requested to speak to the manager but he wan't there. This bad experience spoiled any positive experience we had with this hotel.

Excellent location close to Famiglia Mancini restaurants and very close to Anhangabaú metro station. Very good customer service. Delicious breakfast and a big variety different dishes available. Nice rooms.

This is a good property, but below par as compared to Novotel properties around the world. Room was small, without a Tea Maker, amenities were not good, the hotel is nor close to either of the airports in the city. May not be a repeat next time.

Nice hotel, good commodities. in downtown São Paulo. The hotel and the rooms are quite good. The location is good, close to the subway and many good restaurants, besides some security problems, becaus this part REPUBLICA is an old/depressed part of the city The worst part of this hotel is the incapacity of the staff to solve small problems... I had cold showers in almost everyday and they never fixed that problems (although I made several complains)

The room is ok but the services was just a nightmare. my reservation had been booked and payed by a local museum. I arrived at 7am after a long international flight and needed to wait for over 1hour as they could not find the reservation. The following day I was asked to pay for my stay. I showed them the documents I had proving that it had been already payed by the museum and they continued insisting. I had to ask the museum to call the hotel. A few days after I was again asked to pay for my stay and the museum called again to resolve the situation. On numerous occasions the card key was faulty and I needed to come all the way down again to get a new one (there are only three lifts in the building and there is a considerable amount of time wasted waiting). Finally once the same problem happened with the key , I needed to get my luggage and passport from my room, and I went down to get a new one, I was in a rush to get a national flight to another Brazilian city. I was blackmailed to paying one night and was told that the booking did not include that night. I could not wait for the museum to call again and resolve the situation as I really needed to get my flight. The cab I had pre-booked was waiting (and charging). I still had another 4 days of stay in the hotel after my trip and I asked the personal for this to be resolved upon my return in order for me not to loose my flight. They declined. I needed to wait for more than half an hour. I barely made it to the airport on time. I received no compensation nor any apologies for this situation or any of the previous ones. I will not use this hotel again and would suggest no one will.

The location is excellent and the staff are wonderful, but your wireless system needs to be properly upgraded or place 2-3 wireless router extenders on each floor for maintaining proper connections. When traveling, I have to stay connected to my clinics/nursing homes in the event of emergencies and they have to reach. Also, your online system needs to be fixed. Every time I receive your online check-in, I cannot complete it, because of an error problem in RED, it is requesting to be fifed, when there in nothing in RED shown. Also, I am unable to make my special requests, before arriving at the hotel.

Excellent hotel for business or tourism. Located in centric location with easy access to any place of Sao Paulo. Good cuisine (mix of local and International food). Sadly no pool, but good equipes gym

Situated in a privileged localization, in the very center of São Paulo city. The staff is very helpful and attentive. Parking is easy and safe. I strongly recommend this hotel. The breakfast is delicious.

R Martins Fontes 71 Centro Sao Paulo SP

Hotel highlights

  • Walking distance to Municipal Theater and Trackers
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center

Located in Consolacao, Novotel Sao Paulo Jaragua is within a 10-minute walk of popular sights such as Municipal Theater and Viaduto do Cha Walkway. This 415-room, 4-star hotel has conveniences like free in-room WiFi, a fitness center, and a conference center. Centrally located in Sao Paulo, the hotel is also a short walk from Trackers and Bank of Brazil Cultural Center.


Dining

Enjoy dining at Restaurante Jaragua, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with buffet breakfast, available for a fee.


Rooms

All 415 air-conditioned rooms provide minibars, coffee makers, and safes. Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and first-run movies. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Phones and desks are other standard amenities.


Property features

At Novotel Sao Paulo Jaragua, guests have access to a fitness center, free WiFi in public areas, and 25 meeting rooms. Valet parking is available for BRL 32 per day, and there's also a free area shuttle. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include a conference center, a business center, and coffee/tea in a common area.

Room options

Superior Room, 1 Double Bed

Full 1 | Sleeps 2

Executive Room, 1 Double Bed

Full 1 | Sleeps 4

Junior Suite, 1 Double Bed

Full 1 | Sleeps 3

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 1910 reviews