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Hotel Family

Property class: 3

Choose dates to view prices

Photo gallery for Hotel Family

A buffet with various food options including pasta, rice, and vegetables.
A multi-level courtyard with balconies, potted plants, and outdoor seating areas.
A reception desk with a wooden panel design, a digital screen, and a sign with a warning symbol.
A modern building with a central atrium, multiple air conditioning units, and a staircase with black railings.
A corridor with a reflective floor, a black and white railing, and air conditioning units on the wall.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Rua da Juta, 301, Brás, São Paulo, 03010-010
  • Place, Shopping 25 Bras Mall
    ‪2 min walk‬
  • Place, Feirinha da Madrugada
    ‪3 min walk‬
  • Place, Mega Polo Moda
    ‪8 min walk‬
  • Airport, São Paulo (GRU-Guarulhos - Governor André Franco Montoro Intl.)
    ‪29 min drive‬

Room options

View all photos for Double Room

A single bed with a wooden headboard, a bedside table with a lamp, and a green towel on a shelf.

Double Room

7.2 out of 10
Good
(11 reviews)
  • 161 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room, 2 Twin Beds

A neatly folded white towel with embroidered text and a logo, placed on a bed in a hotel room.

Twin Room, 2 Twin Beds

  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

A dormitory room with two single beds, a wardrobe, a mirror, and a window.

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use

A hotel room with two single beds, a wooden headboard, a bedside table with a lamp, and a small drawer.

Double Room Single Use

8.0 out of 10
Very good
(9 reviews)
  • 161 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Economy Twin Room

A hotel room with two beds, a desk, a chair, a TV, and an air conditioning unit.

Economy Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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A buffet setup with various food items and beverages, a mirror, and a painting on the wall.

HOTEL INTERNACIONAL GUARULHOS

Ponte Grande
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 339 reviews
$54 nightly
The price is $57
Nov 3 - Nov 4
Total with taxes and fees
HOTEL INTERNACIONAL GUARULHOS

About the neighborhood

São Paulo

Located in Bras within a mile (2 km) of Rua 25 de Marco, Hotel Family is within 2 miles (3 km) of other popular sights such as Sala São Paulo Concert Hall. This 223-room, 3-star hotel welcomes guests with conveniences like a restaurant, free in-room WiFi, and laundry facilities. It's connected to a shopping center in central São Paulo and also close to Municipal Theatre of São Paulo and Liberty Square.

What's nearby

  • Shopping 25 Bras Mall - 2 min walk - 0.1 miles
  • Feirinha da Madrugada - 3 min walk - 0.2 miles
  • Mega Polo Moda - 8 min walk - 0.5 miles
  • Worldwide Church of God's Power - 19 min walk - 1.0 mile
  • Rua 25 de Marco - 4 min drive - 0.9 miles

Getting around

  • Sao Paulo Bras Station - 3 min drive
  • Bras Metro Station - 18 min walk
  • São Paulo (CGH-Congonhas) - 25 min drive

Restaurants

  • ‪Habib's - ‬4 min walk
  • ‪Praca De Alimentacao - ‬6 min walk
  • ‪McDonald's - ‬7 min walk
  • ‪Rainha da Miller - ‬4 min walk
  • ‪Giraffas - ‬5 min walk

About this property

Hotel Family

Guests staying at Hotel Family enjoy free WiFi in public areas, laundry facilities, and a porter/bellhop. Airport transportation is made easy with an airport shuttle (available on request) for BRL 100 per person one-way. The front desk is staffed 24/7 to help with luggage storage, and answer any questions about the accommodations. Additional amenities include a vending machine, a TV in a common area, and a reception hall.
25-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, ceiling fans, and phones are other standard amenities.

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  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
7.8 out of 10, Good, 1,003 reviews
$55 nightly
The price is $58
Oct 12 - Oct 13
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge) from 3:00 AM to 6:30 PM at scheduled times and on request

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; BRL 35 per person
  • A restaurant
  • Snack bar/deli

Things to do

  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • 2 buildings
  • 9 floors
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 25-inch TV

Food and drink

  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 6 years old or younger stays free when using existing bedding

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately BRL 35.00 per person
  • Airport shuttle fee: BRL 100 per person (one-way)
  • Airport shuttle fee per child: BRL 50 (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: 3:00 PM—-5:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present—in addition to the child's certificate of birth and identity card with photo—a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Family Sao Paulo
Hotel Family
Family Sao Paulo
Hotel Family Hotel
Hotel Family São Paulo
Hotel Family Hotel São Paulo

Frequently asked questions

Is a free cancellation option available at Hotel Family?

Hotel Family provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Family?

As of Oct 5, 2026, prices found for a 1-night stay for 2 adults at Hotel Family on Nov 5, 2026 start from $41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Family?

This hotel is situated in Bras within a 10-minute walk of Feirinha da Madrugada and Mega Polo Moda. You'll also find Rua 25 de Marco and Paulista Avenue within a short drive.

Does Hotel Family include a casino at the property?

No, Hotel Family doesn't have a casino.

Is there an indoor pool at Hotel Family?

No, there is no indoor pool at this hotel.

Does Hotel Family feature a restaurant that includes a breakfast menu?

Yes, Hotel Family serves buffet breakfast each morning for a surcharge from its restaurant.

Does Hotel Family allow pets to stay for free?

No, pets aren't allowed at Hotel Family.

How far is the airport from Hotel Family?

The closest major airport to Hotel Family is São Paulo (CGH-Congonhas), which is 8.8 mi away (25 minutes by car). Another top airport is São Paulo/Guarulhos Intl. Airport, which is located 15.6 mi away (34-minute drive).

Hotel Family Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 321 out of 805 reviews
Rating 8 - Good. 177 out of 805 reviews
Rating 6 - Okay. 156 out of 805 reviews
Rating 4 - Poor. 85 out of 805 reviews
Rating 2 - Terrible. 66 out of 805 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
As atendente maravilhosas atenciosa
Stayed 3 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Otima
Stayed 2 nights in May 2024
Verified review

6/10 Okay

Disliked: Amenities
.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo ótimo
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A recepcionista que trabalhou no sábado à noite é maravilhosa. Super atenta, ajuda no que é preciso. É uma morena.as senhora da limpeza super educada e prestativa.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima localização, tudo bom!
Stayed 2 nights in Jun 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No primeiro quarto tv e ar quebrado. Pedi a troca porém no outro tv funciona parcialmente e pra tomar banho primeiro acaba sendo molhado com água fria devido o local que fica o chuveiro.hotel com itens precisando de substituição em alguns itens. Não vale o que cobram. A única coisa que é boa o café da manhã.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Amenities
Disliked: Cleanliness
O quarto no anúncio não é o que eu fiquei. A tv é de tubo e so pegava 3 canais. Banheiro com pia e no geral muito antigo. No box tinha cabelos nas paredes qua não eram meus. Mais como fui pela localização e para fazer compras no brás fiquei mesmo assim.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível , ótima localização
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Tava tudo maravilhoso como sempre
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
O hotel tem de bom a localização para quem vai fazer compras no Brás. Mas não espere uma acomodação marvilhosa. O café da manhã é bem razoável.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível e ótima opção
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Já fiquei nesse hotel várias vezes Mas deixa a desejar o atendimento e as condições do hotel Os quartos só libera depois das 15 horas e as vezes só é liberado bem depois do horário acertado
Stayed 2 nights in May 2026
Verified review

2/10 Terrible

Disliked: Amenities, property conditions & facilities
Cama ruim, banheiro apertado, chuveiro fraco, frigobar barulhento. Os hóspedes que ficam nos quartos próximos ao elevador sofrem com o barulho do fluxo de pessoas no corredor e carretos com fardos.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Quarto muito barulhento.
Stayed 1 night in May 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Café da manhã: alimentos com aspecto de mal manipulado. Quarto com péssima conservação Roupa de cama odor de mofo. Lençóis velhos. Sem cobertores a disposição.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Banheiro muito apertado e instalação muito simples Café da manhã bom, ar condicionado funcionando bem
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Sim
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Muito bem localizado pra quem está em compras no Brás , porém só isso !!! Se tiver fazendo qualquer outra coisa se não compras , definitivamente não compensa. Café fraco , quarto bem ruinzinho pelo valor .
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfeito
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Cleanliness
Café da manhã é bom, a equipe atenciosa. A acomodação é simples, ideal para compras no Brás, mas peça no quesito limpeza e manutenção a janela do quarto estava quebrada e não fechava ou abria totalmente, chuveiro pingando, colchão bem ruim, coberta e lençóis pequenos para cama de casal. Mas para o motivo da estadia nos serviu bem a localização e privilegiada. Então o custo benefício compensou.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Boa localização
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

O cardapio e bem variado e gostoso
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
O ar condicionado funciona tão bem q congelamos, quarto eram bem limpos , a comida era excelente!!!!! E os funcionários eram bem educados. Amo me hospedar lá!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

O ar condicionado não gelava . E a porta do box apertada.e eu sou magro. No mais fica na média . Já os funcionários tanto da recepção limpeza e restaurante são educados e prestativos. Nota 10 pra toda equipe !!
Stayed 2 nights in Apr 2026