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Four Points by Sheraton Hainan, Sanya

4.0 out of 5.0

Recent guest reviews

For one of the best views in Sanya this is it. Ocean, islands and the city all from your room. Well located for fantastic sunsets and beach walks. I found everyone here most friendly and helpful. Don't miss the breakfast buffet with ample Chinese and Western selections. Good restaurant selections nearby within walking distance. You can catch a bus to all tourists places from right in front of the hotel.

The hotel room is very big, especially the bathrooms with marble countertop. The location is very good and convenient. You can see the beautiful sunset from the beach right across the road. We had a very pleasant stay.

We arrived at the hotel and met a friendly guy in the reseption named Revan. He was the first receptionist that ever met us with a smile here in China and wished us welcome (we have been at many hotels in China). He helped us with finding a better room and gave us information about the breakfast, facilities etc. The rooms are big, I recommend choosing one with a seaview! The AC is very effective. The room was very clean and the maid is doing a great job every day! The staff all around is very positive and are doing the best they can to fullfill our needs. They have a very nice pool, tennis court, skylounge, very good fitness center, spa and so on +++ and all is free of use! Even the food and drinks are cheap. The breakfast buffet is very big and have everything! Perfect for us from europe! Chinese people dont like the sun, so on daytime you have the pool all for yourself :) I only have positive things to say. This is the best hotel I've lived on in China and one of the best I've visited in the world I will truly recommend visiting Sanya and live on this hotel to all my friends!

Spent some hours in the roof top bar when stranded in Sanya due to flight delays. Great view, cheap drinks and very friendly staff. If you want a bar with a view in Sanya that's your place! Did not see the rooms so cannot comment on them.

I love the location and being in the heart of the action. Lots to do and see nearby. The staff are always helpful and friendly. Fantastic views if you get ocean view. My only negative is the outside dinner area is squeezing into the pool area. There still is Not enough chairs for everyone. The room bar fridge has 1 beer so you have to split it lol .This is a area that needs reno thoughts. Other than that fantastic stay!

Hotel in downtown and next to sanya bay, very good sea view room. Nice staffs here, give us a lot of useful information.breakfast is good,a lot of local food, dood taste. Room is very clean, to airport only need 20 minutes

My first time in Sanya was made memorable thanks to the hospitality from Four Points. Stayed for 2 nights in the deluxe sea view, and yes, true to its name i got a lovely view of Sanya Bay. Room was spacious and comfortable and the Wifi was not too bad. Staff were friendly and assisted me as my Mandarin is not too wonderful. All in all, had a comfortable stay, would definitely return if i'm in Sanya again.

I was here on business trip for 4 days. I'd like to share that this hotel is well equipped with all the business equipment you could expect from a hotel. Checking was smooth and the room was spacious with vey comfy bed. Once again. Worth it.

This is the first time we stay with this hotel and usually we would stay with Sheraton and or JW marriott. To be frank, the hardware of this hotel is definitely not the luxurious type. however, if you want convenience and friendly helpful customer service, this is definitely your hotel. FRONT OFFICE: Check in was quick and smooth and front desk people are very polite and friendly. ROOM: Good size, not too small and bed is comfortable enough, cleanliness is up to standard of sheraton hotel chain. The only thing is, if you are a light sleeper, please choose the room facing the city side. the beach side/sea view side is very noisy because of locals using it for their night time gathering place, which the hotel has no control of this. However, noise do died down after eleven o' clock. RESTAURANT: Eatery located on the second floor was our breakfast place. A large variety of food choices, from Chinese to Western to locals to minorities food. This restaurant has English speaking staff on duty and they are polite and friendly. We would like to especially thank the executive sou-chef MR. BARRETT LIN for his excellent service and his care for my family. My daughters have peanut allergy and dairy allergy. Mr. Lin make sure that my daughters were safe from having any food with peanut or dairy content. This makes our holiday in Hainan Island much easier. We also like to thank Jerry from this restaurant for his great customer service. BTW, overall food qualities of this restaurant is quite good. I always see Mr. Lin patrolling and monitoring his food products and his staff at all times. Very diligent to his work and his care for patrons. Sky lounge: great place to have a drink before retiring to your room at night time. The seaview scene is excellent from up there. Another person we would like to say a BIG THANK YOU to is MR. TONY WANG from front office. We had a bit of problem with our two rooms arrangement and Mr. Wang stepped in to solve our problem and he also arranged for our ride to and from the airport. This just make our stay in Four Points Sanya much more happy. Mr. Wang is also very knowledgeable in terms of where to go and what to see. He is very professional in his attitude and his performance. Overall, impression with this hotel is very very good, if there is one thing that I think this hotel should improve on, that would be the English level of their General Staff. The WORST experience of this stay would have to be the so called "Sanya Shengyi Spa & wellness center" in this hotel. The lady manager who runs this spa is very unprofessional. She has close to "Zero" English skills and although we booked the spa time but when we arrived, she told us that she has already given our time to another customer because she could not reach us by phone in our room. Well, we just came back from sight seeing and why should we be in our rooms anyways. She kept saying we should come back another time and continue to assign us with a time when it is convenience to her and her staff. She must be JOKING! Also, this Shengyi spa do not take any overseas credit card and they do not allowed signing the spa charges to the room. They only take CASH or local credit card. I asked the hotel why, and Four Points Sheraton staff told us that this Spa is a separate operator and not really related to Sheraton hotel chain. Honestly, please get rid of this SPA, it really gives a bad name to Sheraton !!!

The room was spacious for 3 adults and was excellent value, given the amenities and looks of the room. Across the road from Sanya Bay beach and short walk from a supermarket and a food street with local eateries. Great front desk service who are warm and helpful. Will stay again and highly recommended!

No. 78 Sanya Bay Road Sanya Hainan

Hotel highlights

  • Free WiFi in public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Four Points by Sheraton Hainan, Sanya places you 0.9 mi (1.5 km) from Sanya Pearl Square. This 370-room, 4-star hotel welcomes guests with 3 restaurants, an outdoor pool, and free self parking. In central Sanya, the hotel is also close to Luhuitou Park.


Dining

There are multiple options for onsite dining with 3 restaurants, including Saika, which specializes in Japanese cuisine and serves lunch and dinner, and China Spice with pleasing ocean views. Savor a meal from the comfort of your room with 24-hour room service. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.


Rooms

All 370 rooms feature iPod docks, minibars, and coffee makers. 42-inch LCD TVs come with cable channels. Bathrooms offer rainfall showers, hair dryers, and bathrobes. Other standard amenities include free bottled water, safes, and ironing boards.


Property features

Guests staying at Four Points by Sheraton Hainan, Sanya enjoy an outdoor pool, a fitness center, and an outdoor tennis court. Free parking is included with your stay. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a rooftop terrace, free WiFi in public areas, and conference space.

Room options

Grand Room

King 1 | Full 2 | Sleeps 3

Comfort Room

King 1 | Full 2 | Sleeps 3

Premium Room

King 1 | Full 2 | Sleeps 3

Premium Suite

King 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

51% of guests recommend this hotel

Total of 125 reviews