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We were on family vacation, and checked in to Howard Johnson hotel for a 5 days vacation. We were looking forward to this stay at what we though were a 5star resort, but it ended up terrible because of all the faults with this hotel. They brag about being a 5-star hotel, but they do not even reach up to a 3-star hotel in European measure. The hotel is dirty, old, and tragic, and we also spotted other guests to spit directly on the floor inside the hotel! The hotel say on their webpage that there is a indoor swimming pool, beauty parlour, and many facilities. First of all - the indoor pool is NOT in use! Pool is emptied, and the room looks like it is being used as storage room insted. And beauty parlour... did not see that anywhere either. One of the outside pools is also closed, with no other explanation. There is not enough sunbeds around the other pool either. And the towels looks dirty and old. The pool bar is one of the saddest pool bars I have ever seen.. just a few soda boxes, and a few icecreams in the freezer. I tried to buy water, but that was very difficult. They only had a few bottles left, and I couldn’t buy as many bottles as I wanted. And payment was also tricky. I tried to charge this to my room, but they didn’t understand what I was saying. A total lack of english speaking personnell. It doesn’t seem like they are used to people buying anything from the pool bar...?? Why do they have a bar then?? We tried to be positive and give this hotel a chance.. but we ended up more and more disappointed for each hour went by. Breakfast is a total chaos. It is noisy and people everywhere, and the buffet is not good at all. No international buffet, only chinese. Several times we found hair in the food. And some people grab the food with their hands instead of using utencils, and also cough and sneeze directly at the food. People were also hoarding food (especially the fruit) so it was empty almost all the time. They didn’t manage to fill up the buffet fast enough. And - we were craving for a nice cup of black coffee for breakfast... the first day they only had a coffee machine with nescaffe instant coffee with milk and sugar. Not my kind of coffee! The next day they had ordinary filter coffee, but this was not the best I’ve tasted either. One evening we wanted to try the restaurant at the hotel. They gave us a plastic menu, with writings on it saying - «NO!» behind almost everything on the menu! The only thing they had was hamburger, one spaghetti dish, and one sandwich. Not at all what we wanted from a restaurant at a 5 star hotel. Our daughter ended up with food poisoning, not a fun thing to get on what should have been a nice vacation. We started to eat at other restaurants nearby insted, and one of our favourites ended up being at Pullman hotel. The service there was fantastic, and they had good english speaking personnell! We just regret that we didn’t book hotel there instead of this aweful Howard Johnson resort. The beach that belongs to this resort is also aweful! Dirty and full of poeple trying to sell you fruit etc ALL THE TIME! The area around is also ugly, looks like a construction site. And we were full of bites (flees from fhe sand...?) after beeing at the beach. We also spotted several dead fish where we were swimming.. and if you have kids - be aware of people filming and taking pictures of your kids! Also under water.. I am usually not this picky when I stay at hotels, and I have never posted a review like this before. But this hotel was such a huge disappointment that I really really would not recommend this to anyone! The first sight of the hotel looks promising - with idyllic pool area and gardens. The room is large, and ok. But looks old and is not clean. Like I said before - this is NOT a 5 star hotel. They have a long way to go to get to that level. I hope the hotel takes this review seriously, and that they will do what it takes to earn the status as a 5 star resort.
Clean and cozy rooms, friendly staff, nice and neat poolside and private beach, a lot lot of trees and flowers around, great variety of meals for breakfast. Minus: very few people speak English or Russian.
We visited for 4days over the labour holiday and overall it was a good stay. When we arrived we were greeted by the welcoming reception team and check in was nice and easy considering we don’t speak mandarin. We were taken to our room by Mindy (明玉) who was extremely helpful and professional. She speaks perfect English and was very helpful by pointing out where the restaurants are and giving us all the information we needed for a comfortable stay. We had to ask Mindy to help us with booking a reservation for the BBQ during our stay and she was more than happy to help us. Mindy is a credit to the hotel and our stay wouldn’t have been the same without her. We found that the hotel service and amenities do not meet the standard of other international hotels in Sanya and could be more diverse and open in their approach.
We had one of the best experiences in Sanya at Howard Johnson. This is the best hotel to stay in Sanya. Staff are very friendly, fluent english speakers and great amenities. The most family friendly environment and very well trained staff ever! Overall it was beyond expectation service! Thumbs up!👍
Stayed for 4 weeks between November & December 2018 Great hotel with very friendly and helpful staff, rooms were kept very clean with big fluffy towels changed every day. Pools in good and clean condition surrounded by palm trees and loads of poolside sun loungers. Different types of Restaurants in hotel catering for all. Great buffet BBQ, live entertainment and plenty of things for kids. Gentle walk through grounds to beach which stretches for a couple miles, clean sand and clear sea a paradise. Highly recommend another side of China..
Howard Johnson hotel has a very good view if you stay on the higher floors. There are like 3 swimming pools but it is always full of people. Not a place for you to relax with a good book and suntan around the pool though. There is a bus stop near the beach where there are buses that can take you to most tourist attractions if you are not in a hurry. As usual, Hainan Island is a very hot and humid place to visit in Summer - July to August. One must be prepared else you will get heat stroke. Overall the beach is nice with strong waves both in Sanya bay and Yalong bay.
There are several places to eat but they have the same menu. Limited selection. The facilities were nice though and good access to the beach. The views were great and staff were friendly and tried their best to speak English with us.
The hotel is really big and new with a lot of restaurant and different activities as fitness, karaoke, tennis... the room are clean and you can not hear your neighbour next in the room,they have everything inside hair dryer, little fridge, weight scale, kettle... bed is comfortable. A lot of choice for breakfasts from European food to Chinese food. If you go go to city center you can order taxi and pay around 15€ or take the bus near to the sea and it will take approximately 30-40 minutes depending of traffic. My only disappointment of this hotel is nobody speak English, at the reception most of them don’t speak expect a few word, usually they call the manager who is near by. They have also 2 restaurant inside of this hotel with menu translate in English, some bars and a other restaurant with buffet.
I had stayed at Howard Johnson for 5 days as a chaperon of school trip. The hotel was beautiful, clean and well maintained. The best part of this hotel were staff members, they were extraordinary kind and helpful. I am used to be one of very demanding and high maintenance guest even 5 stars there were little attitude for annoying guest;) but there I never got any attitude but a willful helping hand. The highlight was I lost my iphone at last moment of my departure. I track my phone at the hotel however I ran out of time, had to leave to Shanghai without my phone. I speak no Mandarin, tried to call or e-mail but couldn't reach to hotel, it was very struggling myself, then my home phone rang from those one of nice hotel receptionist, Nancy, fortunately she spoke almost perfect English, she had helped me for 3 hours to figure out how to send my phone back to Shanghai. Use hotel phone, my home phone, my spouse contact, back and forth, that was such complicated situation especially I could not explain my address in Mandarin, she could dump away this to our trip guide who could not reach at the moment. She made couple clever ideas, helped me right away. I really appreciate for this help also how she was willing to stepped in my trouble. Thank you so much!!
The view from the balcony is amazing.. It has its own beach area,which is very good..the breakfast is also nice,not a lot if western options though! But the service is great..definately recommended!!!
Located in Tianya District, Howard Johnson Resort Sanya Bay is a leisurely stroll from sights such as Sanya Bay and Coconut Dream Corridor. This 935-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a casino.
There are multiple options for onsite dining with 4 restaurants, including Chinese Palace, which specializes in Chinese cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
Howard Johnson Resort Sanya Bay's 935 rooms are air-conditioned and provide balconies, microwaves, and minibars. Guests can expect to find TVs with satellite channels. Relax with a rainfall shower. Other standard amenities include safes and desks.
Howard Johnson Resort Sanya Bay features a full-service spa, 3 outdoor pools, and a casino. There's free parking if you drive. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this beach hotel include an indoor pool, a health club, and a steam room.