Howard Johnson Resort Sanya Bay5.0 out of 5.0
Recent guest reviews
At first, the visitor will be impressed by the photos, the amenities and everything that the hotel can offer. Yes indeed it looks a very impressive resort...until the visitor arrives at the front desk. There the disappointments start and continue until the time one leaves, wishing he never came to this place. To be totally fair, indeed the hotel could have been an ideal resort, since it has "potential" such as close distance to the beach, exotic vegetation and architecture, many amenities, good food (e.g. the Caribbean BBQ),big swimming pools, playgrounds, good location near shops and means of transportation and many more. However, the disadvantages cancel all the positive aspects and all of them can be attributed to the human factor and especially the insufficient management. In order to be specific, some of the disadvantages are (but not limited to): a) Staff hardly (I mean really hardly) understands any foreign language apart from Chinese. In such cases you might ask for example for a little something in your breakfast or at the front desk and you will be ignored. b) Some of the staff at the front desk do not show manners and they are not tolerant especially with kids. c) Your struggle hard even for using your mastercard. Better to have rmb in cash in order to deal with them. d) Various rooms have problems. For example in our case the bathroom-toilet was "isolated" from the main room with the use of... a single, thin curtain. Moreover, due to humidity, moisture some fungus infection was noticed inbetween the tiles of the toilet. e) Cleanliness generally its not their strong point as well as their manners. Examples: I) When we arrived we wanted to drink some refreshment at the tables of the bar near reception. We noticed that in the near by tables, various people that didn't seem to be guests were barefoot with their feet on the tables where a little after or before someone would eat or drink something. II) Swimming pools are really germ nests. Open from early morning hours to very late night hours for a real vast crowd of swimmers and in consideration that have a low depth and the water is staying long under the strong sun...it is really a question whether can be satisfactorily cleaned. f) Safety...hmmmm lets say there are questions. We experienced damaged lights and exposed cables in one of the swimming pools. I didn't know the exact IP of the cables but the fact itself and the absence of maintenance was really frustrating. g) You can not enjoy your drink near the pool but you have to go to the bar. For unknown reasons no drinks, food or smoking (even drinks in plastic cups) are officially allowed near the pool. h) The whole system and "tastes" are "concentrated"/"focused" on Chinese Tourists. i) The beach of the hotel will not relax you. The sea doesn't seem nice for a swim. Many local sellers are coming to sell their goods, whilst a policeman was patrolling and there were warnings about the safety of your unattended stuff. Conclusively... the result was negative and the disappointment big.
Hotel only 5 mins on the taxi from the airport which makes it super convenient, especially traveling with our young child. When you come out of the airport taxi drivers will haggle pricing with you, but the actual fare was only 25RMB. We got the hotel to get us a taxi to take us to the airport, they got us a meter one and we paid $24RMB. When you check in they ask you for 1000RMB deposit which you can use to sign off food/drinks even restaurant bills. They give you back the reminder you didn't use at check out. There is construction around the hotel which makes the air quite dusty. We weren't affected by the noise, but be sure to ask. Pros: -The hotel is absolutely massive, very clean, spacious and whilst there is no air conditioning in the lobby, there is always a light breeze blowing. -Very nice swimming pools (5) with a nice lazy river going around, you can easily lie on your float and lazy around the pools. There are designated areas for swimmers which is good. There is good shade and plenty of sun loungers to choose from. For privacy there are some sun loungers set away in quieter areas for small families/couples. -There are 'hidden' jacuzzis around the pool and plenty of open showers to rinse off. -excellent outdoor playground for our child, you can easily stay in the pool and still have a clear view of the playground. There is also an indoor play room, but limited in toys and games and the staff there did not attempt to interact with our child but spent all their time on their phones. -This was the feeling throughout. Serious staff training is needed. Lifeguards were often on their mobile phones. Restaurant staff weren't as attentive as they should be. - There is a supermarket opposite a KFC which is a 2 min walk from the hotel. We were able to bring in food and drink and eat at the pool. Towels and floats can be loaned from the pool bar. -There is the beach 10mins walk with a private path from hotel to it without going through any traffic. -Plentiful breakfast 6-10am. -We got a garden view room where a band was playing below every night. With small babies i wouldn't recommend these rooms, request a seaview room. But for us, it was quite nice to sit out in the balcony with wine and enjoy the music. Cons: -Extremely poor wifi throughout the hotel despite signal showing full power. Even in the business centre, it took 5 mins to open up the web browser! -Staff spoke very little English. Best to go prepared with notes and get it translated in Putonghua beforehand. There was one receptionist Nancy Lin who spoke some English. -The bathroom only had a blind that did not offer any privacy. You can close the shower blind to allow you some visual privacy when you're on the toilet. But nothing can be done for sounds or smells. -Very poor pool bar. Only Tsing Tao, cola, sprite and water in the fridges. The milkshake i ordered off the menu was melted vanilla ice-cream with a cherry on top. (this came from the lobby bar i'm sure as the pool bar is empty apart from the above choices). -Poor air conditioning in the bedrooms. And there is a charge for the bottles of water??! -The restaurants didn't offer good food. It is the same western menu throughout which we didn't attempt. The Chinese restaurant where breakfast is served is open throughout the day and the noodles and rice wasn't bad. -Breakfast was plentiful and of a vast choice for the locals. Long duration 6-10am. But for the international customers; bacon was a poor quality and fatty, only 1 choice of eggs (fried) which was mass produced and set out. Sausages were of a poor quality. There were flies over the food and no covers. There was a very good children area where there was 'miniature' food set out for them and tables and chairs. But the 'snow white' impersonator did not smile once or interact with the children. And for some stupid reason, there were burners and candles which my child kept wanting to play with. In China hotels are known to last 20 years before they burn out.This hotel was only built 8 years ago, but already the tiles at the pool needed re-tiling badly, the trees roots were pushing them out. It will be sad to see this hotel go downhill as it is a really good set up. But they need to keep up with the maintenance and attend to the minor details such as the wifi, a wall in the bathroom!!! organize a bus shuttle from the airport (only 5mins away so not difficult, ask the snow white impersonator to smile at the kids or offer balloons, get menu's in so we wouldn't have needed to bring KFC into the pool to eat, a better equipped pool bar etc. These small minor changes will be needed to push this hotel to the next level. Conclusion: China 5* hotel, but internationally 3*.
This resort has an outstanding setup. The 50m long swimming pool along with the two smaller ones in the middle.of the tree shade are probably.among the best you can find in many places. The green areas maintenance is top level. Rooms nice and quite big Air conditioning was poor and the ceiling fan could partially get some comfort. The checkout at 5.00 am was really disappointing. Staff not properly trained with a very poor english made the procedure 30 min long!! In general staff English language was not acceptable for this kind of structure especially if the people.at the reception cannot understand what you are talking about. In addition the staff attitude at the reception was really hopeless as we clearly stated our needs and we could clear the position thanks to our Chinese friends thay were staying with us at the resort. Instead the staff (Indian origin look) at the breakfast lounge was really friendly and helpful
Try to get sea view rooms, they have better view and quiet at night. Two bedroom apartments good enough for the family with two kids, clean and comfortable. Cleaning is done every day on demand. Towels, bathrobes, sleepers, toiletries all provided. Swimming pools are clean, but sea side beach is open to public, it is very dirty and smells really bad. Seawater by the beach is also dirty, and non hygienic, avoid if possible. There are four restaurants within the grounds: Chinese, Korean, Barbecue and mixed Oriental &European, average quality but expensive. There is also restaurant by the beach with variety of Chinese and Barbecue food. There is a street market for fruits and Up-Market supermarket for groceries across the street from Hotel. For 50 yuan you can reach Dadunhai central part of Sanya for restaurants and Summer shoping mall.
The rooms are very comfortable but was let down by the shower flooding the bathroom every day. Food was so so but even if you're here on business or pleasure, not having an efficiently working wifi box in your room is quite frankly unacceptable. I complained and all I got a replacement box that still did not work. Very disappointing.
The hotel is just huge. Walking from one end to the other just takes long time. That is what happened to us. Our room is at the end of West wing and the breakfast is at the end of East wing. Imagine walking more than 10 minutes to the breakfast area alone. And we were with my elderly parents. The wonderful breakfast spread did little to make up for it. The toilets cleanliness is just not 5 star. If this is a 3 star hotel, I will accept it. Water will flood your toilet when you shower as the shower screen is not water tight. After every shower, the toilet will flood and that's when you can see if the toilet is clean or not. However they have nice beaches even though it is not directly in front of the hotel. There is still a 5 minutes walk to it. Appreciate that they have a wheelchair to borrow but you still need to put deposit even though the reception already requested for a deposit when you checked in. Will not stay at this hotel again.
This hotel markets itself as luxurious yet the hotel fell short of such the 5-star rating it claims to have. The rooms itself are fine but there is a weird curtain separation to the bathroom that offers no privacy. The problem is the quality of the hotel's amenities. The pool seems a little dirty and dated and the underground passage to the beach is too dark. The beach itself is also quite dirty however this part of Sanya isn't particularly known for its beautiful beach. The breakfast choice is quite limited and the waitstaff seem quite apathetic to the needs of their customers. I think this is a promising hotel but needs a reality check to really propel itself forward.
Nice resort directly on the beach. Would definitely return. Stayed 5 days - never left the hotel. Super relaxing. Got to swim everyday. Didn't feel like China! Except ...Tried to leave the breakfast with a coffee and was chased down by the staff lady - they don't want people leaving with anything!
A couple of friends and I stayed here for a week and it was a great experience. Although the hotel rooms we stayed in were not the best (and lacked a window that separated the bathroom and the room itself), the facilities like the pool and the location was great. I spent pretty much all of my day either in the pool (where they have 3 different ones) or at the beach (which was a 3-5 minute walk). The food offered for breakfast and dinner was buffet style but not too good if you like western food or can cook yourself. It's just really simple things like for breakfast: fried egg, bacon, potatoes, yogurt, etc. However, I really enjoyed the selection of fresh fruits at the meals like dragon fruit, watermelon, melons, and even mangoes. Also, for breakfast there occasionally was coconut juice and that was different. The service was pretty decent and the maids were especially nice. This location is perfect for those who want to relax and go to the beach all day; there just isn't much else to do otherwise. I would go back mostly because of the nice pools and location; the rooms don't bother me too much because I was exhausted by the end of the anyway.
First of all I want to apologize form my bad English – it´s not my mother language but I hope you can follow. To the topic – the Howard Johnson in Sanya - I will start with the conclusion: AVOID IT! So why is that? To be fair, it´s not an “all bad” place. No, there are really some pros to the place. It has got a nice pool, beautiful garden, very good access to a nice beach. The breakfast is not the best but far from bad and still above average. The rooms are definitely not my taste but other people might like them. You might ask yourself how I can come to the conclusion that the HoJo should be avoided. Well – lets say the hardware is nice but the software needs improvement. If it happens that you´ve got a problem, you will find no help there. Of course, the stuff is trained to listen to you - nod to your words and if appropriate apologize. But they won’t understand a word you are saying. Of course they are not able to speak English which would be an explanation. But I am able to speak Chinese – so it´s not a language barrier I am talking about. Just an example: First day – no room service. Second day – No room service till the afternoon. But we were able to catch the cleaning persoal on the floor and led them to our room. They quickly do the bedsheets and before we can turn our heads they are gone again. Trashcans not emptied no fresh towels, floor not wiped and so on – just the bedsheets. So the third day we put out the sign at our door handle saying “room service please” and went into town. When we returned in the evening the picture is the same. The beds are made but everything else is untouched. The garbage cans are stinking by then. So I go down to the reception and ask for room service. The poor girls job at the reception is to nod and apologize and agree. But will she do anything? You got it. Two hours later there is still no sign of the cleaning personal. For many years as a student I used to stay in cheap youth hostels. You have to bring out your garbage by yourself. In general I really have no problem with that. But I should be informed about this unusual practice – after all the HoJo is no youth hostel. I could go on with other examples but I think it´s better to describe my general impression of the stuff and the hotel. Are they unfriendly? No. In fact they are very friendly. Are they unwilling to help? No – I think most of them are trying their best. But will they help you? No, and that´s the problem. They are just very untrained. There is no responsible superior to be found. And the poor reception girls are only trained to nod and apologize and agree. So my impression of this place is that they are trying to reduce costs by using the cheapest labor they can find. I´d also guess that they are understuffed. I traveled a lot and stayed in many places. I do know that the number of stars is not directly correlating with the quality of the hotel. But the HoJo in Sanya sets a steep example for a great facade but nothing behind it. So my final words: You will easily find cheaper places that deliver a better package.
- Free WiFi in public areas
- Free parking
- Onsite dining
Howard Johnson Resort Sanya Bay is located 5.5 mi (8.9 km) from Sanya Pearl Square and 6.5 mi (10.5 km) from Tianya Haijiao. This 935-room, 5-star hotel welcomes business and leisure travelers with 3 outdoor pools, a full-service spa, and a casino. Sanya International Shopping Center and Dadonghai Beach are also within a 30-minute drive.
There are multiple options for onsite dining with 4 restaurants, including Chinese Palace, which specializes in Chinese cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start your day off with breakfast, available for a fee.
Howard Johnson Resort Sanya Bay's 935 rooms are air-conditioned and provide balconies, microwaves, and minibars. Guests can expect to find TVs with satellite channels. Relax with a rainfall shower. Other standard amenities include safes and desks.
Howard Johnson Resort Sanya Bay features a full-service spa, 3 outdoor pools, and a casino. There's free parking if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include an indoor pool, a health club, and a steam room.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 707 reviews