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JW Marriott Hotel Sanya Dadonghai Bay

Property class: 5 and above

Choose dates to view prices

Photo gallery for JW Marriott Hotel Sanya Dadonghai Bay

A resort with multiple buildings, a swimming pool, and a view of the ocean.
A resort with a swimming pool, beachfront, and a view of the ocean.
A modern lounge area with a view of the sea and mountains, featuring comfortable seating and a glass partition.
A hammock between two people overlooking a pool area with palm trees and a clear sky.
A coastal hotel with a pool, beachfront, and boats in the water.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
88 Haiyun Road, Sanya, Hainan, 572000
  • Place, Dadong Sea
    ‪12 min walk‬
  • Place, Dadonghai Beach
    ‪13 min walk‬
  • Place, Yalong Bay
    ‪40 min drive‬
  • Airport, Sanya (SYX-Phoenix Intl.)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed, Balcony, Partial Ocean View

A modern hotel room with a large bed, a bathroom with a mirror, and a desk with a chair.

Room, 1 King Bed, Balcony, Partial Ocean View

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Premier Room, 1 Queen Bed, Ocean View

A modern hotel room with a large bed, a TV, a desk, and a view of the city.

Premier Room, 1 Queen Bed, Ocean View

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Balcony, Resort View

A hotel room with a large bed, a desk, a chair, and a view of a building and water.

Room, 1 King Bed, Balcony, Resort View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Ocean View

A modern hotel room with a large bed, a dining table, and a view of the sea.

Executive Room, 1 King Bed, Ocean View

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Family Room, 1 King Bed, Balcony, Ocean View

A hotel room with a large bed, a desk, a chair, a window with a city view, and a painting on the wall.

Family Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds, Balcony, Resort View

A modern hotel room with two beds, a large window with a view of a building, and a balcony.

Room, 2 Double Beds, Balcony, Resort View

  • Mountain view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Family Room, 2 Double Beds, Balcony, Ocean View

A hotel room with a large window, a bed with colorful bedding, a desk, and a chair.

Family Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Deluxe Family Room with 1 Bunk Bed

A hotel room with bunk beds, a desk, and a bathroom.

Deluxe Family Room with 1 Bunk Bed

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Room, 2 Double Beds, Balcony, Ocean View

A hotel room with two beds, a dining area, and a TV.

Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Executive Room, 2 Double Beds, Ocean View

A modern hotel room with two beds, a large window with a city and mountain view, and a decorative wall with circular patterns.

Executive Room, 2 Double Beds, Ocean View

  • Ocean view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Executive Studio Suite, 1 King Bed, Balcony, Ocean View

A modern living room with a sofa, coffee table, and a view of the sea.

Executive Studio Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Double Beds

A hotel room with two beds, a dining area, and a TV.

Room, 2 Double Beds

  • Hill view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Executive Studio Suite, 1 King Bed, Balcony, Ocean View

A modern hotel room with a large bed, a TV mounted on the wall, a balcony with a view of the sea, and a seating area with a sofa and chairs.

Executive Studio Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 1076 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Sanya

Located in Jiyang District, JW Marriott Hotel Sanya Dadonghai Bay is adjacent to Dadong Sea and within a 15-minute walk of popular sights like Dadonghai Beach. This 5-star hotel has 435 guestrooms and offers a full-service spa, an outdoor pool, and a 24-hour gym.

What's nearby

  • Dadong Sea - 12 min walk - 0.7 miles
  • Dadonghai Beach - 13 min walk - 0.7 miles
  • Sanya Bay - 6 min drive - 2.5 miles
  • Yalong Bay Tropical Paradise Forest Park - 35 min drive - 12.6 miles
  • Yalong Bay - 40 min drive - 15.3 miles

Getting around

  • Sanya (SYX-Phoenix Intl.) - 46 min drive

Restaurants

  • ‪The Reef - ‬9 min walk
  • ‪Smoki MOTO | 雾山 - ‬18 min walk
  • ‪The Pod - ‬9 min walk
  • ‪Baile Beach Bar - ‬4 min drive
  • ‪Кафе Белый Медведь - ‬19 min walk

About this property

JW Marriott Hotel Sanya Dadonghai Bay

Guests of JW Marriott Hotel Sanya Dadonghai Bay enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle at scheduled times for CNY 200 per vehicle one-way. Multilingual staff at the 24-hour front desk can assist with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this luxury hotel include a gym, free WiFi in public areas, and meeting rooms.
32-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Minibars, safes, and phones are other standard amenities. Housekeeping is available on request.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 万豪水疗中心. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 8:00 AM to 11:30 PM at scheduled times
  • Free area shuttle
  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: CNY 268 to 480 for adults and CNY 135 to 480 for children
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • JW Kitchen
  • 万豪中餐厅
  • 烘焙屋(China Baking Company)
  • 雾山特色餐厅（SMOKI MOTO）

Things to do

  • 24-hour gym
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor pool
  • Playground
  • Shopping

Family friendly

  • Arcade/game room
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (18,805 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • On the bay
  • On the boardwalk/promenade
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • Facials
  • Hydrotherapy
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 16 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2014
  • Comprehensive food waste policy
  • Double-glazed windows
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • Streaming services

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Paper towels
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for CNY 480.0 per stay
  • Free cribs/infant beds are available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 268 to 480 for adults, and CNY 135 to 480 for children
  • Airport shuttle fee: CNY 200 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: CNY 200 (one-way)
  • Rollaway bed fee: CNY 480.0 per stay

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, mobile payments, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Sht Resort Hotel Sanya
Sht Sanya
Sanya Marriott Dadonghai Bay
Sanya Marriott Hotel Dadonghai Bay Hainan
Jw Marriott Sanya Dadonghai
JW Marriott Hotel Sanya Dadonghai Bay Hotel
JW Marriott Hotel Sanya Dadonghai Bay Sanya
JW Marriott Hotel Sanya Dadonghai Bay Hotel Sanya

Frequently asked questions

Is free cancellation available at JW Marriott Hotel Sanya Dadonghai Bay?

JW Marriott Hotel Sanya Dadonghai Bay provides free cancellation on some room rates. For more details, take a look at the cancellation policy on our site.

How much does it cost to stay at JW Marriott Hotel Sanya Dadonghai Bay?

As of Nov 14, 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Sanya Dadonghai Bay on Nov 17, 2026 start from $149, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see around JW Marriott Hotel Sanya Dadonghai Bay?

This hotel is situated in Jiyang District, just steps from Dadong Sea. You'll also find Dadonghai Beach and Sanya Bay within a short drive.

Is there parking available at JW Marriott Hotel Sanya Dadonghai Bay?

Yes, self parking is offered for free at the hotel. Wheelchair-accessible parking is also available for guests.

Is there a spa available at JW Marriott Hotel Sanya Dadonghai Bay?

万豪水疗中心 is the hotel's spa and services include hydrotherapy, massages, and body treatments.

Does JW Marriott Hotel Sanya Dadonghai Bay have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, an ocean-view restaurant, and a poolside bar at this hotel.

Does JW Marriott Hotel Sanya Dadonghai Bay have a casino?

No, JW Marriott Hotel Sanya Dadonghai Bay doesn't have a casino.

Will I find an indoor pool at JW Marriott Hotel Sanya Dadonghai Bay?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at JW Marriott Hotel Sanya Dadonghai Bay?

There are plenty of amenities for couples at this hotel, including an ocean-view restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at JW Marriott Hotel Sanya Dadonghai Bay?

No, this hotel doesn't have a spa tub.

Does JW Marriott Hotel Sanya Dadonghai Bay feature a restaurant that includes a breakfast menu?

Yes, JW Marriott Hotel Sanya Dadonghai Bay has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Will JW Marriott Hotel Sanya Dadonghai Bay allow pets to stay free of charge?

No, pets and service animals aren't allowed at JW Marriott Hotel Sanya Dadonghai Bay.

Are there connecting rooms at JW Marriott Hotel Sanya Dadonghai Bay?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

What is the closest airport to JW Marriott Hotel Sanya Dadonghai Bay?

The closest major airport to JW Marriott Hotel Sanya Dadonghai Bay is Sanya (SYX-Phoenix Intl.), which is 12.9 mi away (46 minutes by car).

Are there rooms with balconies at JW Marriott Hotel Sanya Dadonghai Bay?

Yes, some guestrooms at this hotel offer either a furnished balcony/patio and a porch/lanai where guests can enjoy ocean and mountain views.

Does JW Marriott Hotel Sanya Dadonghai Bay have a wedding venue?

There are wedding services available at JW Marriott Hotel Sanya Dadonghai Bay if that's in your vacation plans.

JW Marriott Hotel Sanya Dadonghai Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 101 out of 180 reviews
Rating 8 - Good. 52 out of 180 reviews
Rating 6 - Okay. 11 out of 180 reviews
Rating 4 - Poor. 6 out of 180 reviews
Rating 2 - Terrible. 10 out of 180 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice personals, fantastic breakfast and good massage (spa)
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations with a close proximity to beaches and restaurants.
Stayed 6 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel

A nice resort with amazing facilities. We enjoyed the stay
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Goog
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Yes, all was as expected
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the size of the hotel and its luxury amenties. Truly world class excellence.
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great. Thx
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Third time and still Love it

My third time at this property - still very impressed. Location is on a beautiful sandy beach coast line, with lovely blue water. My room with balcony offered a sweeping view of the ocean, and the bed was very comfortable, and overall quality very good. Thanks to the staff as well, for their support and service, keeping me happy and safe, the whole stay. Back again soon. A+++
Stayed 6 nights in Aug 2021
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service
Room was not as described/pictured on Expedia (family room, there wasnt even a desk to work at). Staff were unable to communicate in English. Staff attempted to charge for breakfast that was included with booking. While the facilities are nice, the overall experience was unbecoming of the JW Marriott brand.
Stayed 1 night in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel with frustrating avoidable issues

The Premier Room Premier Sea View was only available if you went out to the balcony. I understand sea view is often in the general direction of the sea but a Premier sea view suggests something special and as the room was not cheap we were not impressed. The staff changed our room to Executive with full sea view for Rmb200 more per night but this included use of the Executive area where drinks, snacks and a simple dinner were included. We were happy with this deal. Breakfast buffet is huge but the western items by the egg station, such as bacon, beans, tomatoes, mushrooms etc were cold. Also the pancakes and waffles were stone cold unless there when being made. We thought it may just be an off day but on the 2nd day with great omelette and cold sides we mentioned this and the next day they added heat lamps over the food. It helped a little and the food was then lukewarm. The staff fussed over us each morning but as I said this really is something that affects all guests. Chinese guests would never accept anything other than fresh food. The staff ttied their best. We paid Rmb300 each for Christmas dinner but it was very disappointing. There was Turkey and Ham but no vegetables, not even potatoes. The meat was just added to the traditional evening buffet so we spent $100 to get some Turkey and Ham. Finally, the pool is great but is in shadow after lunchtime. At the end of the day this may be a Marriott but it is a Chinese hotel. Super staff let down by avoidable issues. V.Clean
Stayed 7 nights in Dec 2020
Verified review

4/10 Poor

Liked: Cleanliness
El restaurante "Cocina JW" estuvo cerrado para cenar durante toda la estancia y no hubo aviso previo. La alberca tiene bloqueos alrededor y no hay libre acceso aún dentro del horario permisible para nadar. El playground tiene partes canceladas o bloqueadas y los niños no las pueden usar. El horario de la limpieza es inconsistente y no se puede establecer una rutina de cuándo puedes volver a la habitación. La encargada de la tienda de golosinas y souvenirs es muy arrogante. El buffet del desayuno es IDÉNTICO todos los días, cero variedad. El hotel no tiene cafetera en la habitación ni tienen café soluble. El aire acondicionado no se podía encender con el botón de encender.
Stayed 8 nights in Feb 2026
Verified review

4/10 Poor

酒店已老舊，規劃不太合理，網站的圖片看不出房間的地毯及木地板已老舊，訂的是山景房，卻一直給陽台外有個大屋頂的一點點山景+一點點海景的房間，換了三套都一樣，全山景的說已住滿
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy recomendable para viaje con Familia

Nos fue muy bien en general! En el desayuno podrían mejorar un poco en la estación de los huevos al gusto. omelets y huevos fritos muy crudos! Es una lastima que el hotel no tenga playa, ya que para nosotros es prioridad cuando viajamos al mar.
Stayed 4 nights in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
前台服务人员邓萍服务周到，热情细致
Stayed 1 night in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice. Our room was big and comfortable. A large tub besides the shower was nice. Since it is a Western hotel there were a few English news station and HBO. Disappointed that there was not a beach to walk directly onto from the hotel. The pool area was very nice and big. The breakfast buffet was awesome! We liked the large variety of food both Western and Chinese. It is a very nice hotel! JW Marriott didn't disappoint us!
Stayed 2 nights in May 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT!
Stayed 1 night in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
完美的体验！
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
I’m a premium business globe trotter and I booked with high expectations of JW with myself Staying in a single bed with my family in other 2 rooms. Although Service was satisfactory, the room furniture has aged with Low premium experience. Aside, air conditioning is disappointing which malfunctions in middle of night and This happened to all 3 rooms. Further, Hotel beverage and cafe is ridiculously high with a standard sandwich at 10usd and an ice cream at 5usd. I don’t mind paying for quality but the prices defied business logic unexpected from a global hotel operator. I question if there is a global quality audit carried out.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯辦理入住手續實在是慢...
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

國際品牌美中不足

國際品牌酒店舒適整潔及服務態度,但安排酒店景觀太開揚,私穩度低. 加上自助餐食物雖然種類多,但不太好吃. 而且酒店位置不太方便, 又沒有免費按駁車出市中心, 比較美中不足.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

Very beautiful property! The service of the staff is good. Except for the F&B staff need to improve on the attentiveness. Need to ask for coffee/tea during breakfast. Suggest making it self-service. Front Office staff Kelly is very helpful!
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will look to stay again

Great location, great and well maintained property.
Stayed 3 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay in the hotel and everything was wonderful
Stayed 8 nights in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
都幾多設施用，spa幾舒服，因為旅行途中有d小意外，半夜落去reception問front desk邊度有藥賣有醫院，都好熱心答我，同埋都肯幫我買一d旅遊景點嘅門票同介紹我有咩好食，而房間都幾大幾好住
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
員工服務態度很好早餐種類很多。不過房間廁所有異味，不過房間整理得10分整潔，而且風景都10分良好，大致上都很滿意
Stayed 2 nights in Oct 2019

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