InterContinental Sanya Resort5.0 out of 5.0
Recent guest reviews
We spent our 11 year wedding anniversary and The Intercontinental. The service from the staff was excellent, especially from the restaurant staff. We got a deal through booking.com which included breakfast each day. This was definitely worth it as finding breakfast options for a western taste is not easy in China. There was a great range of Chinese and western food on offer at the restaurant as well as fresh juices and ice creams. There is a small convenience store across the road to get basic snacks and supplies. We only ate breakfast meals on location as the other dining options were not in our budget unfortunately. The pools are amazing and relaxing. There were hardly any people there as we went in the low season. This is highly recommended. Tip for wifi: They won't tell you this but you just choose the 100RMB per day plan and it all gets removed from your bill at checkout.It took us a lot of explanation to work this out and we speak chinese. If you book a garden view room be prepared to walk a long way back and forth to your room which makes the accidental forgot the sunscreen or the camera a 15min exercise. Our room was at least 5 mins brisk walk each way from reception. Not too bad and didn't ruin our stay but must be considered for elderly, children or visitors with specific needs. The room was very clean and tidy with a great view of the garden. Just be careful if you leave the curtains open at night so as to wake up to the garden in the morning as there are always people gardening in full view from early in the morning. The beaches at the resort are ok at best. Don't bother taking your snorkelling gear as there are minimal fish and the water is not as clear as expected. If you like swimming in the ocean, take a trip to DaDongHai just around the headland and enjoy smooth sand and clearer water.
Positives: the room was excellent and large, including a nice outside area that had a large sofa/bed. The beds were comfortable and the amenities in the room matched all expectations of a five-star property. The bathroom was also large and included a private open air bath. Wifi was also included - while slow at times and pages were blocked as normal in China, it was generally usable. The club area at the resort in particular was excellent, with a very relaxing poolside area that had many circular shaped seats in the water with real sand. The pool was private to the club and was very quiet and large. The club lounge served breakfast in the morning with a good sized buffet and options available for order. Afternoon tea included cakes and fruit. The “cocktail” period was served from 5-8pm and there was enough food and drinks for a light dinner. The area was also served by the club manager Leo You, who was very friendly and chatted frequently with the guests. Negatives: Check-in at the hotel was extremely slow. Although there was no queue, the check-in staff was clearly trying to work as slow and delay as much as possible as the rooms were not ready despite it being past the 3pm check-in time (check-in took well over 20 minutes). Furthermore, I had booked a Spa package along with the room that included a spa voucher. It was clear that the staff did not know about this - this meant that the voucher had to be delivered later to the room, disrupting the otherwise relaxing afternoon. The spa package also included “2 cups of cocktail at the beach bar” and I was presented with a voucher that included two cocktails alongside the spa voucher. However, when we went to the beach bar, I was told that it was “hotel policy” that this voucher included only “mocktails” with no alcohol. When I asked the waiter to double check this with the bar manager, I was told that the manager was not available - quite surprising given that it was 9pm on a Friday night at a bar. Eventually, after much protestation, the waiter eventually served us cocktails, but with an extremely negative attitude. While I am aware that “bait and switch“ is common in Hainan seafood restaurants, I expect more from an international hotel chain. I would hope that this was an honest mistake by the staff rather than an attempt to defraud its customers. Mistake or not, I expect better service. That said, overall, this was a pleasant stay - especially the club area and the friendly club manager Leo Yu. If not for him, this would have been a 2 star instead of a 4 star review.
Absolutely fantastic! Totally enjoyed my stay there! A picture is worth thousand of words. I am attaching a whole bunch here. The last picture is note left by housekeeper. In her note, she wrote that the weather is hot and I boiled a pot of water for you to drink. It is very considerate even though boiled warm water is not my thing and I only drink cold bottled water. A special mention to Helen at Concierge who went out of her way to help me with an express package.
Nice hotel, excellent service and nothing to do around :). I spend a few days there to disconnect from a long hard working time. The room was very comfortable and the staff were always ready to please. The restaurants are average (and expensive) except the Chinese one (over the sea) that is exceptional. But you cannot walk on the beach because the sand is plenty of broken shells that make the beach not pleasant.
this is a fantastic hotel, not only the hardware, but also the very high level hospitality you experience everyday. Very helpful staff with warm smile all the time, hard-working concierge boys bringing us everywhere inside the resort, efficient waitering staff at Mediteran restaurant, etc, etc, all made us feel very pleasant. Combining with spacious and clean room, beautiful pools, nice beach, various children programmes and facilities, substantial breakfast, this hotel wins our hearts!
We had a fantastic stay at the InterContintal Sanya. With a group as big as 10 people you might expect something to go wrong at some point over a weeks stay however things kept getting better and better. From the facilities to the housekeeping services, the room and hospitality of the staff, there wasn't a moment to fault. A special mention needs to be made to the General Manager Andreas Kraemer who went above and beyond to make sure our every need was met by providing a very personal touch to our, stay ensuring that it was as fantastic as could possibly be.
The hotel is located in a quiet area but close enough to the city center, where you can find a lot of restaurants, but you probabtly won't want to go somewhere else, at least not in the morning because the hotel has the best breakfast ever!! Was very difficult to choose either staying in the terrace of my room which has a great view or spend time at swimming pools and having a delicious home made beer. I did both as much as I could. Good service, good english and great attitude of the staff... I will definitely come back! Ricardo Fernandez
Very large resort which you need to take shuttle from one end to another. Especially with the upgrade somehow ended up in the middle of a U shape layout, so kind far from everywhere. The layout isn't convenient for getting in and out of the building because the back side is on the hill. Rooms are nice with outdoor seating. You can lay down on the outdoor bed when it's not too hot or humid outside. Nice view of the bay, fun activities for adults and kids. Multiple swimming pools and a deep diving tank as well.
We booked the Club category. It was a good choice so we could enjoy breakfast, snacks and a dinner snack buffet as well as a pool area exclusive with guest from Club category in a quiet atmosphere. The Resort is huge and has nice pools. The Spa wonderful - after the first treatment I went back the other day because I loved it so much. For us it was a perfect place for a short break.
It's my 1st time staying in intercontinental, but it is truly a most terrible experience ever! I was checked in a dirty room. I've been waiting for 50 min, all I had was just changed by another room ONLY! Both my mum and me got shocked while we was trying to enter our room as there was a guy there. A dirty cloth just simply put on the table, with the stains everywhere, even the SPA menu was covered with dust. It's really disgusting!!!!!! A ridiculous answer given by a duty manager, she told me that the room was clean, just someone was cleaning the air-conditioner. Excuse me! You thought I'm a fool, or I can be fooled by you? The service was no standard at all there. I was ignored by the bell service who passed by and was playing with his phone. During breakfast, I was sitting outside, and the table besides me with all the dirty dishes and plates. They were neglected by all the staffs there. There was only one girl who was cleaning my room during that night. She was very sweet, I should have asked her name as she was the only one made me feel I was staying in a five star hotel. In spite all of this, the hotel itself was grand with a very nice beach. However, I will never never never go back again if this is a standard of Intercontinental!
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a mile (2 km) of Luhuitou Park, InterContinental Sanya Resort is within 3 miles (5 km) of Dadonghai Beach. This 121-room, 5-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 9 restaurants. Yalong Bay Tropical Paradise Forest Park is also within a 30-minute drive.
Free buffet breakfast is included with your stay. This resort is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
The 121 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and minibars. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and bathrobes. Coffee makers, free newspapers, and safes are also available.
Guests of InterContinental Sanya Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a fitness center, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 399 reviews