InterContinental Sanya Resort5.0 out of 5.0
Recent guest reviews
The hotel is mediocre at best, and shows its age from every angle. I gave them a heads up that I'd be arriving a noon today and they said no problem. After a long travel day, I arrived at 12:45 and still had to wait another hour for my room to be ready. They told me to go eat some lunch and come back. I sat at one of their restaurants for 35 minutes waiting for a basic salmon dish and at that point they still hadn't brought it out or told me when it'd be be finished, so I gave up on the food and went back to the front desk to see if my room was ready. After that, the room still wasn't ready so they gave me an upgraded room that was available. It turned out to be a smoking room, so again I had to wait for my original room to be ready. There is nothing special about any of the rooms, and the pictures aren't at all close to reality. Everything is worn, tattered, or just in general disrepair. It simply doesn't live up to Intercontinental standards. I suggest staying at any of the other newer hotels in the area that are much nicer and much less expensive. On the upside, while also in need of an update, the spa did have a great massage therapist(Linda).
Spent a few days here as part of a travel industry event and was blown away. Many of the luxury chains that have set up shop in China have struggled to keep their level of service at the same as their other locations, but this is certainly not the case in Sanya. Everything from check-in to shuttles to food, housekeeping and customer service was at an international standard.
From the moment we checked in. All the staff are very obliging. The service team in restaurant and bar are very attentive and enthusiastic. The room was very nice, spacious with a stunning sea view. Breakfast has a good range of food and good service as we expected. The Asian restaurant bring good exotic flavors on the table. The wok station is very interesting. Special shout out to Edward, William and Jenny, they are truly enliven the professionalism of their job and go extra miles for you. Big thank you to all for the first class experience.
I spent 4 days there with my family (3 adult, 1 teenager, 1 small kid) and we all enjoyed the refreshing view, nice hotel environment, especially the beautiful pools. Staff are nice and helpful. I do recommend to join the club as you can enjoy all club facilities including a pool and a restaurant exclusively for members. Check in and check out can also be done at the club, saving you time and trouble waiting after a long queue during peak hours.
I have just spent a 7 day break at the Intercontinental Sanya and despite what you read in some of the comments on tripadvisor I can honestly say it was one of the most relaxing and professionally run resorts I’ve stayed at. I think the first thing to note here is that this resort is in the peoples Republic of China which is a communist rule country so if you are expecting a western style hotel then you will be disappointed. But saying that it should not put you off going to the resort. It does mean that there are cultural differences between China and the west which you have to allow for and don’t expect everyone to speak English as that’s not the case as in so many hotels across the republic of China. The fist thing I did prior to my arrival was ensure that the hotel had the booking and arrival times so they had time to ensure the room was ready. It’s all too easy to complain your room is not ready unless they know when you will arrive. I emailed the hotel and Wang from guest services returned all of my emails promptly and when we arrived at the resort the check in was pretty seamless and the room was ready for us to go straight to. One point here is the hotel lobby is quite small and a rather odd shape to accept a large amount of guests so all the more reason to contact ahead of your arrival,. I was taken to my room, which was an upgrade to a Club intercontinental suite on the 1st floor and had an amazing view from the two balconies across the resort and to the bay and sea. The room had a large seating area and big bathroom with a large bedroom. I would recommend getting a club suite as the costs are comparatively inexpensive for this part of Hainan and the room includes club lounge access. My room was actually away from the club lounge and closer to the beach bar and pool but this was not in any way a problem, as it was not affected by any noise despite the pool being busy from early morning till late evening. One thing that I noticed was the pool bar does tend to play music fairly loudly when there is no one in the bar. So its little off putting but that’s my personal opinion. I did spend most afternoons on the beach by the bar and one day it was so loud I asked them to turn it down a little which they did happily. The club lounge is quite different for m many club lounges within the intercontinental group as the Chinese guests do tend to treat it like an all inclusive rather than a club lounge but again this is quite a common factor having stayed in China for the last few years so to me was not a complete surprise. The morning buffet is very well stocked and has fresh noodles every morning as well as lots of different Chinese and western dishes. The staff do an excellent job of keeping this all food very well refreshed and nothing was too much trouble. In fact after a couple days as soon as we arrived we already had tea and a cappuccino on the way as we arrived for breakfast without asking. The staff were kept busy by the Chinese guests but I never saw anything but a professional service and a welcoming smile. In the evening there is a good supply of food and drinks. You pour your own drinks and it was quite funny to watch some of the guests making what they perceive to be a cocktail. The best I saw was blue bols, Campari, martini and crème de cassis. Each to their own I guess. Its interesting to note that some comments about the none speaking staff but I found that all the managers and senior staff and some of the waiting staff spoke good English, certainly better than my mandarin. In the club lounge especially the staff spoke good English and I never had any issues in asking for anything. In fact there are a number of Nepalese staff in the lounge who were truly wonderful and made the trip even more memorable by the polite and courteous service both my wife and received continually. So it was interesting to read prior to my stay that some guest stated that 85% of staff only speak Chinese and 96% are Chinese I’m not sure how those figures were arrived at unless you did some statistical calculations on the staff demographics whilst there. I don't think it would be possible to have a poor stay here as if something is wrong then the staff will do everything possible to help make it right for you, or at least thats what I witnessed. Walking around the whole resort is lovely but the resort is 7 years old and shows some signs of this but its now in the process of addressing this. I found this out and a lot more about the resort and their plans as I met one of the most charming and passionate managers ever. Andreas is the GM and he made the effort to come and say hello to us and many of the guests staying in the resort. He would regularly be in the club lounge at breakfast and be dining, also in the evening talking to guests. It was very clear that from talking to him that he not only has a huge passion for his job he has long term goals to improve the resort and it clearly shows. I met several of the other senior staff from Lucas the executive chef who sent us a lovey sweet tray. He came from a background of a pastry chef and you should try the fresh breads and cakes in the lounge they are truly fantastic as is the food in general. We did eat a few times in the restaurants and the Chinese restaurant is very good. My wife is vegetarian and I’m assured the tofu was excellent as was the stir fry and the crab and clams The restaurant manager always came over with one of the Chinese staff who was learning English and being trained and we didn’t mind this as I got the chance to use a few words of mandarin too. My only comment was we were offered 20% off our dining but this seemed quite difficult to explain, as there are several different offers from various cards but as I didn’t carry my RA card with me the discount was never applied. I could have insisted on getting this and over the period we spent in there we could of saved 400-500rmb but to be honest I was very happy with the food and service. I like spicy food and when I asked for spicy food I asked for Chinese spicy not western and it came with lots of chili so it was as I had wanted. You have to remember that the prices reflect it being in a hotel so you are not going to get the prices you would if you walk out to the street but you then need to be prepared for a language challenge which is part of the fun and I certainty enjoyed this too. All in all I can really recommend a stay here and if you encounter difficulty in anything, it will get put right so long as you are polite and courteous. Just because you think you have the right to demand everything don’t be rude to the staff as one guest asking if the staff member was stupid and speaking louder to someone who clearly didn’t speak English. You will encounter many staff members who don’t but I found that nearly every one I passed said Ni Hao (hello) and saying this back with a smile meant that you will have made the effort to speak another language.
We spend 2 nights at the beach front villa, it was a very nice environment and good for relaxation. The resort was so big and you can have all space to walk around under the good weather. Club service was very good, attention to details, and they show care to customers, feeling warm welcomed. Leo - the club manager has taken care of us really well, really nice of him and good to meet him there, really worth to have a staff like him to show passion to his clients. Zhou Siu Hong - a guy from the club as well, can't remember if i spell his name correctly, he is very helpful as well. A thumb up to all staffs at club. Room: We have experienced to have some cockroach in the room, it was dead though but i am very scared of it, never thought of having one in the room. Lack of privacy, could have a better privacy, the room seems a bit too open to public. If it's low season, that's fine, but if its high season, i guess it will be very interrupted by people walking outside. Worth to recommend, and i will definitely coming back and stay with the club again. Love it!
We spent our 11 year wedding anniversary and The Intercontinental. The service from the staff was excellent, especially from the restaurant staff. We got a deal through booking.com which included breakfast each day. This was definitely worth it as finding breakfast options for a western taste is not easy in China. There was a great range of Chinese and western food on offer at the restaurant as well as fresh juices and ice creams. There is a small convenience store across the road to get basic snacks and supplies. We only ate breakfast meals on location as the other dining options were not in our budget unfortunately. The pools are amazing and relaxing. There were hardly any people there as we went in the low season. This is highly recommended. Tip for wifi: They won't tell you this but you just choose the 100RMB per day plan and it all gets removed from your bill at checkout.It took us a lot of explanation to work this out and we speak chinese. If you book a garden view room be prepared to walk a long way back and forth to your room which makes the accidental forgot the sunscreen or the camera a 15min exercise. Our room was at least 5 mins brisk walk each way from reception. Not too bad and didn't ruin our stay but must be considered for elderly, children or visitors with specific needs. The room was very clean and tidy with a great view of the garden. Just be careful if you leave the curtains open at night so as to wake up to the garden in the morning as there are always people gardening in full view from early in the morning. The beaches at the resort are ok at best. Don't bother taking your snorkelling gear as there are minimal fish and the water is not as clear as expected. If you like swimming in the ocean, take a trip to DaDongHai just around the headland and enjoy smooth sand and clearer water.
Positives: the room was excellent and large, including a nice outside area that had a large sofa/bed. The beds were comfortable and the amenities in the room matched all expectations of a five-star property. The bathroom was also large and included a private open air bath. Wifi was also included - while slow at times and pages were blocked as normal in China, it was generally usable. The club area at the resort in particular was excellent, with a very relaxing poolside area that had many circular shaped seats in the water with real sand. The pool was private to the club and was very quiet and large. The club lounge served breakfast in the morning with a good sized buffet and options available for order. Afternoon tea included cakes and fruit. The “cocktail” period was served from 5-8pm and there was enough food and drinks for a light dinner. The area was also served by the club manager Leo You, who was very friendly and chatted frequently with the guests. Negatives: Check-in at the hotel was extremely slow. Although there was no queue, the check-in staff was clearly trying to work as slow and delay as much as possible as the rooms were not ready despite it being past the 3pm check-in time (check-in took well over 20 minutes). Furthermore, I had booked a Spa package along with the room that included a spa voucher. It was clear that the staff did not know about this - this meant that the voucher had to be delivered later to the room, disrupting the otherwise relaxing afternoon. The spa package also included “2 cups of cocktail at the beach bar” and I was presented with a voucher that included two cocktails alongside the spa voucher. However, when we went to the beach bar, I was told that it was “hotel policy” that this voucher included only “mocktails” with no alcohol. When I asked the waiter to double check this with the bar manager, I was told that the manager was not available - quite surprising given that it was 9pm on a Friday night at a bar. Eventually, after much protestation, the waiter eventually served us cocktails, but with an extremely negative attitude. While I am aware that “bait and switch“ is common in Hainan seafood restaurants, I expect more from an international hotel chain. I would hope that this was an honest mistake by the staff rather than an attempt to defraud its customers. Mistake or not, I expect better service. That said, overall, this was a pleasant stay - especially the club area and the friendly club manager Leo Yu. If not for him, this would have been a 2 star instead of a 4 star review.
Absolutely fantastic! Totally enjoyed my stay there! A picture is worth thousand of words. I am attaching a whole bunch here. The last picture is note left by housekeeper. In her note, she wrote that the weather is hot and I boiled a pot of water for you to drink. It is very considerate even though boiled warm water is not my thing and I only drink cold bottled water. A special mention to Helen at Concierge who went out of her way to help me with an express package.
Nice hotel, excellent service and nothing to do around :). I spend a few days there to disconnect from a long hard working time. The room was very comfortable and the staff were always ready to please. The restaurants are average (and expensive) except the Chinese one (over the sea) that is exceptional. But you cannot walk on the beach because the sand is plenty of broken shells that make the beach not pleasant.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Xiaodonghai, InterContinental Sanya Resort is within a mile (2 km) of sights such as Luhuitou Park and Xidao Amusement Park. This 121-room, 5-star resort welcomes business and leisure travelers with 6 outdoor pools, a full-service spa, and 9 restaurants. It's also near Dadonghai Beach and Duty Free Shop.
Start your day off right with a free buffet breakfast. This resort is home to 9 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge.
The 121 rooms are soundproofed and have an array of amenities, including iPod docks, refrigerators, and minibars. 42-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms have hair dryers and bathrobes. Coffee makers, free newspapers, and safes are also available.
Guests of InterContinental Sanya Resort have access to a full-service spa, 6 outdoor pools, and a children's pool. If you decide to drive, there's free parking. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury resort include a fitness center, a sauna, and a rooftop terrace.
Reviews from Trip Advisor
89.0% of guests recommend this hotelTotal of 418 reviews