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Theoxenia Caldera Hotel

3.0 star property
Mediterranean hotel with a full-service spa and free breakfast

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Photo gallery for Theoxenia Caldera Hotel

Superior Triple Room, Sea View | Living area | 32-inch LED TV with satellite channels, TV
Interior entrance
View from room
Minibar, in-room safe, individually furnished, desk
Outdoor spa tub

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Fira Town, Caldera (Via d'Oro), Fira, Santorini, Santorini Island, 84700
  • Place, Santorini Folklore Museum
    ‪1 min walk‬
  • Place, Santorini Caldera
    ‪3 min walk‬
  • Place, Museum of Prehistoric Thira
    ‪3 min walk‬
  • Airport, Thira (JTR-Santorini National)
    ‪6 min drive‬

Room options

View all photos for Standard Double or Twin Room, 1 Bedroom, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Standard Double or Twin Room, 1 Bedroom, Non Smoking, City View

7.0 out of 10
Good
(2 reviews)
  • 237 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Triple Room, 1 Bedroom, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Standard Triple Room, 1 Bedroom, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double or Twin Room, 1 Bedroom, Non Smoking, Sea View

Minibar, in-room safe, individually furnished, desk

Superior Double or Twin Room, 1 Bedroom, Non Smoking, Sea View

9.4 out of 10
Exceptional
(8 reviews)
  • 237 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Triple Room, Sea View

32-inch LED TV with satellite channels, TV

Superior Triple Room, Sea View

  • 280 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Single Room, 1 Bedroom, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Standard Single Room, 1 Bedroom, Non Smoking, City View

  • 226 sq ft
  • City view
  • Sleeps 1
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Single Room, Sea View

View from room

Superior Single Room, Sea View

  • 237 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Quadruple Room, 1 Bedroom, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Standard Quadruple Room, 1 Bedroom, Non Smoking, City View

  • 258 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Superior Quadruple Room, Sea View

32-inch LED TV with satellite channels, TV

Superior Quadruple Room, Sea View

  • 280 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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About the neighborhood

Santorini

Santorini Caldera is within a 5-minute walk of Theoxenia Caldera Hotel while other popular sites like Athinios Port are within a few miles (5 km). This 3-star hotel welcomes guests with 9 rooms and conveniences like a full-service spa, free in-room WiFi, and free self parking.

What's nearby

  • Santorini Folklore Museum - 1 min walk - 0.0 miles
  • Orthodox Metropolitan Cathedral - 1 min walk - 0.0 miles
  • Plateia Theotokopoulou - 3 min walk - 0.1 miles
  • Santorini Caldera - 3 min walk - 0.2 miles
  • Museum of Prehistoric Thira - 3 min walk - 0.2 miles

Getting around

  • Santorini National Airport (JTR) - 11 min drive

Restaurants

  • ‪Zotos - ‬1 min walk
  • ‪Solo Gelato - ‬2 min walk
  • ‪Rastoni - ‬2 min walk
  • ‪Yogi & Gyro - ‬2 min walk
  • ‪Obelix - ‬1 min walk

About this property

Theoxenia Caldera Hotel

Mediterranean hotel with a full-service spa and free breakfast
Guests staying at Theoxenia Caldera Hotel enjoy access to a full-service spa, a gym, and a rooftop terrace. There's free parking, and an airport shuttle (available on request) for EUR 30.00 per room one-way. The front desk has multilingual staff that can help with luggage storage, concierge services, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a terrace, and laundry facilities.
Guests can expect free WiFi and 32-inch LED TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, slippers, and bathrobes. Furnished balconies or patios, minibars, and coffee makers are also available. Housekeeping is available on request.
Recreational amenities at the hotel include a fitness center.

Children under 5 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 11:00 PM on request
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Shopping

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Turkish bath

Accessibility

  • No elevator

More

  • 1 building
  • 2 floors
  • Built in 1973
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Mediterranean architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LED TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:30 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 72 hours before arrival with check-in instructions and key retrieval information; front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Front desk (limited hours), key retrieval

Pets

  • This property doesn't allow pets

Children and extra beds

  • Rollaway/extra beds are available for EUR 25.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 30.00 per room (one-way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 25.0 per day
  • Pool fee: EUR 25 per night
  • Credit card charges are subject to a surcharge

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 16
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available during limited hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 1144Κ014A0169800

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve rollaway/extra beds and sofa beds.
  • This property accepts major credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Theoxenia Boutique
Theoxenia Boutique Hotel
Theoxenia Boutique Hotel Santorini
Theoxenia Boutique Santorini
Theoxenia Boutique Hotel
Theoxenia Caldera Hotel Hotel
Theoxenia Caldera Hotel Santorini
Theoxenia Caldera Hotel Hotel Santorini

Frequently asked questions

Is free cancellation available at Theoxenia Caldera Hotel?

Theoxenia Caldera Hotel provides free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What's there to see close to Theoxenia Caldera Hotel?

This hotel is located in Santorini, just steps from Santorini Caldera and Museum of Prehistoric Thira, and within a short walk of Santorini Folklore Museum. You'll also find Plateia Theotokopoulou and Archaeological Museum of Thera less than a mile away.

Is there parking available at Theoxenia Caldera Hotel?

Yes, uncovered self parking is offered for free at the hotel.

Is there a spa available at Theoxenia Caldera Hotel?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, mani/pedis, and massages.

Does Theoxenia Caldera Hotel include a casino?

No, Theoxenia Caldera Hotel doesn't have a casino.

Will I find an indoor pool at Theoxenia Caldera Hotel?

No, there is no indoor pool at this hotel.

Is Theoxenia Caldera Hotel a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Are there hot tubs at Theoxenia Caldera Hotel?

No, this hotel doesn't have a spa tub.

Does Theoxenia Caldera Hotel have a restaurant with a breakfast menu?

Yes, Theoxenia Caldera Hotel serves free continental breakfast each morning from its restaurant.

Will Theoxenia Caldera Hotel allow pets to stay free of charge?

No, pets aren't allowed at Theoxenia Caldera Hotel.

Does Theoxenia Caldera Hotel have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Theoxenia Caldera Hotel?

The closest major airport to Theoxenia Caldera Hotel is Santorini National Airport (JTR), which is 3.8 mi away (11 minutes by car).

Are there rooms with balconies at Theoxenia Caldera Hotel?

Yes, every guestroom at Theoxenia Caldera Hotel comes with a furnished balcony with some featuring sea or city views.

Reviews

Theoxenia Caldera Hotel Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness
Rating 10 - Excellent. 176 out of 267 reviews
Rating 8 - Good. 70 out of 267 reviews
Rating 6 - Okay. 14 out of 267 reviews
Rating 4 - Poor. 3 out of 267 reviews
Rating 2 - Terrible. 4 out of 267 reviews

Reviews

10/10 Excellent

Franceska

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Fira bus station. Great view of the caldera especially the sunset. Just 1 flight of stairs to get to the hotel itself. Great amenities and the staff are very nice and accomodating.
Stayed 2 nights in Sep 2025

10/10 Excellent

Anthony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were fantastic in helping us with luggage up the staircase. We had a comfortable stay in a great spot.
Stayed 3 nights in Aug 2025

10/10 Excellent

Elizabeth

Stayed 4 nights in Aug 2025

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

6/10 Okay

Jean-Ray

Traveled with partner
Liked: Cleanliness, staff & service
Great little place to stay if you need a place right in Fira. No views, lots of stairs (no elevator that we could see) and wifi that kept disconnecting. For the price however it’s hard to beat for the location of shops and dining around Fira.
Stayed 1 night in Jun 2025

8/10 Good

Frances

Stayed 3 nights in May 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The view was spectacular and the location was convenient and close to everything. The staff made our stay enjoyable from Alma who brought our daily breakfast and cleaned our room to Alexander who was always available as well as the other two staff who was always assisting when needed and even carried our bags to our room. We would highly recommend this hotel and would definitely stay here again
Stayed 3 nights in May 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Staying in a smaller hotel gives you such a more personal experience. You couldn’t ask for a better host than Alex! Kind, attentive and caring! You will be well taken care of here!
Stayed 3 nights in May 2025

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located inside the shopping area of Fira. I was given the choice to choose any available room I wanted as the hotel occupancy was low. Just like most hotels on the slopes, it was not easy to manage the heavy luggage from the road to hotel due to the stairs and rocky path. Breakfast in the balcony with sea view was fantastic, just remember not to leave your breakfast unattended outside with birds waiting to pounce.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maggie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the staff and the area. Staffs there are super friendly.
Stayed 3 nights in Apr 2025

10/10 Excellent

David

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Wonderful staff with a spectacular view. Will be back for more days next time.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cute Boutique hotel Stunning views of the caldera

Really cute boutique hotel located right at edge of caldera . If you rent a car you must park at the public parking area which is located behind Penelope Hotel and a 2 minute walk to the Hotel . Views are stunning from the balconies and if your room has a caldera view . Breakfast is for Kings . Absolutely brilliant and healthy and fresh. A huge highlight . Reception extremely helpful and give great ideas . They do have a tie up with a local travel agency who offer rental cars but my experience with the rental car agency was below average. I would go with a Hertz type agency who are well known . Overall would highly recommend this hotel both for views . Accessible walks , restaurants and just next to Fira main square . Just works !
Stayed 2 nights in Mar 2025

10/10 Excellent

Rajkumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a family of four, who stayed for 2 nights, and absolutely loved it. Great hotel, convenient location, wonderful service and friendly staff. Nice food nearby and easy pickup for day tours. Highly recommended!
Stayed 2 nights in Mar 2025

10/10 Excellent

Mu, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I was satisficed with our 3-days stay! Overall I'd like to give 4.5 stars for rating. Pro: very nice location, close to Fira's central square, bus station, many restaurants and shops; the patio of the room had very beautiful ocean view although a little portion of the view was blocked by the roofs of front row houses; breakfast was served on our patio, very delicious and big variety; the front desk girl was very nice and helpful Con: The shower curtain didn't block water well, spilled water always made flooding after each shower; the shower curtain was very dirty, especially the lower part was gross pink color; the double bed mattress was way too soft, made our backs hurt on the next days; the breakfast serving time is 8-10am, we bargained with the room service lady to move a little earlier, and finally we got 15 minutes earlier, but if you have an early flight on the last day, you may miss the breakfast. I heard from social medium before that Santorini people are not hard working people, maybe this is an example.
Stayed 3 nights in Mar 2025

10/10 Excellent

glenn, Mckinney

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Easy access to restaurants and transportation. I give Addy five star for being so helpful and explain everything where to eat, places to visit, bus stops schedules, tours. Addy was very accommodating. Thank you much and definitely coming with Addy’s 5 star service.
Stayed 1 night in Jan 2025

10/10 Excellent

Sinduja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to all essentials and attractions. Good view of caldera. Excellent greek yogurt served at breakfast
Stayed 2 nights in Dec 2024

10/10 Excellent

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A wonderful hotel. I love their breakfast
Stayed 3 nights in Nov 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Theoxenia Caldera Hotel is lovely and the views are amazing. The room was spacious with windows to let the fresh air and light in. Our terrace was semi private and we enjoyed taking to our ‘neighbors’ each morning over a delicious breakfast brought to our room of fresh coffee, juice, fruit, eggs, savories and the best Greek yogurt I’ve ever had. The hosts were warm and welcoming. Friendly and helpful at every opportunity. This was a really nice experience and highly recommend.
Stayed 5 nights in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location: Perfect- right in the middle of Fira with the shops and nightlife. Very safe. Accommodations: -Rooms were quite large and very nice deck space. -Breakfast being brought to room was very nice. -There is a roof and shared deck area with relaxing views of the ocean. -The pool is a short walk to the sister hotel where it is relaxing with nice menu options to eat poolside. Great there where they showed me to a lounge bed and was checked on if anything was needed throughout. Staff: -AMAZING! Travel quite frequently, and most boutique hotels give generic recommendations of places. Not in this case- Christos and another woman working the front desk upon check in were amazing! Mentioned what I was looking to do and they made recommendations based on that. They even provided a detail plan including bus times and potential options on the day of my flight. -Authentic Greek hospitality that genuinely cared about showing the beauty and community of the island.
Stayed 1 night in Jul 2024

10/10 Excellent

Erwina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a short but a really wonderful stay. Can’t thank the staffs enough for the warmth, kindness and great hospitality. Everyone is just so helpful and accommodating and for us from a foreign country, that means a lot. It makes our experience more memorable. The place is very well kept and clean, rooms are big for just me and my husband with a balcony overlooking the sea. We enjoyed such great views. Shopping is also very accessible, shops when you get down the stairs. Breakfast included was great, an abundance of choices which I think we should be given a checklist of how much we need so we don’t waste so much food. Anyways, we are so grateful for that part of accommodation. I highly recommend this place, and will not hesitate to book again.
Stayed 1 night in Jun 2024

10/10 Excellent

vivek, fremont

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, love the location and views.. highly recommended. We planned a total of 4 nights in Santorini, two in Fira and two zoos, now I feel we could have spent 4 nights in Theoxenia
Stayed 2 nights in Jun 2024

10/10 Excellent

Gayani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of caldera and Fira from the sea view room. Tasty breakfast delivered to the room right on time. Even helped with boarding pass printing to the next destination. Courteous, helpful and friendly staff.
Stayed 2 nights in May 2024

10/10 Excellent

Jingmei

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and very considerate! Got upgraded to superior room w ocean view due to repair of reserved room; breakfast wonderful at top of roof w grand sea view; beautiful sunset there too!
Stayed 2 nights in May 2024

4/10 Poor

Brent

Traveled with partner
Had booked the Theoxenia for two nights. We were asked on the day of arrival the exact arrival time so they could make sure our room was ready, but we were informed upon arrival that something had happened that delayed other guests regarding their cruise ship schedule and so we were moved to another hotel. The exact situation was a little unclear as it was difficult to understand the receptionist. She was extremely nice and apologetic, and I understand things happen, but it was unclear to me why we were the ones relocated, instead of the guests with delays, to another hotel when we were there on our booked dates and why we weren't informed of this change until we arrived. We had specifically chosen the Theoxenia. The hotel we were rebooked at, The Delion, was very nice and accommodating, but it was down a very slippery, steep, set of stairs, which was very challenging due to my physical balance problems. The whole situation got extremely weird when the Theoxenia receptionist showed us to our room in the new hotel and then offered us an envelope of cash as way of apology for the inconvenience, left us, and showed up again 15 minutes later asking for the cash back, that she had given it to us by mistake! Our names were even written on the envelope we were handed! It was just a very strange and subpar situation. The hotel we ended up at was nice enough, but we feel that we didn't get the experience we paid for.
Stayed 2 nights in Apr 2024