Fileria Suites

We stayed here for 5 nights at the end of our honeymoon trip. A very warm welcome greeted us when we arrived off the ferry from Mykonos. Penelope was lovely, helpful and recommended some excellent places to visit and tavernas to eat at during our stay. Breakfast was AMAZING. The best we had all trip by far. It was delivered to our room on a daily basis so we ate outside every morning. The frappes were to die for, and pastries and lovely fresh fruit. Definitely missing that right now! We were really pleased with our room. Although a little on the small side, it was clean, the linen was nice, and it looked smart and well-maintained. The location was perfect- away from the crowds but close enough to get to the caldera in a matter of minutes. We would definitely recommend this to anyone.

The property is located in an excellent area in Oia. Away from the noises but just cross the street and you are in the middle of everything. Everything is new and clean !!! The breakfast is made to order and a definite must have. As for the staff, Penelope at the front desk is one of the nicest hosts I have ever come across in my travel. She is sweet and very helpful and down to earth. A huge regret on my part to not have a picture taken with her :) I highly recommend the properties, there is no post card Santorini view of the caldera but for the price and location, it definitely has an excellent value !!!

From the moment you leave the airport, you can relax. They arranged for a driver to meet us at the airport so we did not have to figure that out and once we arrived we were welcomed, with wine and chocolate. Lots of help in discussing activities, and they will make reservations for trips, dinners, etc. The room was smaller without much of a view, but there was a balcony and a front patio. Breakfast is served directly to your room and we enjoyed ours on the patio. It is substantial and on the morning we left, there was a "boxed" breakfast for us to take as we left at 6 am. Highly recommend.

There were 6 of us traveling to Santorini. I booked 3 rooms at the hotel, Filotera Suites long in advance. I received an email from the management company, Agoda stating they had made a mistake and overbooked and scheduled me at their sister hotel, Fileria Suites, just across the street after I already had my .PDF confirmation. They offered me a $393 credit at their properties. I accepted this as the island was booking quickly. Their credit turned out to be no good, with an expiriation date set to expire before I even arrived to the island, with no solution from Agoda. ok, enough about the parent company. We arrived at the port, were greeted by the driver and transported to the hotel, where we were warmly welcomed by Marina. She was friendly and professional and check in was seamless. I expressed my displeasure with the parent company, forwarded email communications to her and she did her best to communicate my displeasure. Outstanding customer service from her. We let that go. She recommended day trips and tours that were incredible. Penelope was another manager that was also very friendly and helpful. The staff was all friendly, accommodating and helpful. The rooms were comfortable and spacious. The breakfast that was served on the balcony, or wherever you desired was way over the top! While I do recommend the hotel because of the staff, I urge great caution in dealing with Agoda properties. With all that transpired, they could have offered a free dinner after mismanaging the views of a lifetime that were originally booked.

We had such lovely time at Fileria. The suites are modern, clean and updated. Bed is comfortable with an office desk, hanging closet, separate toilet and shower. Staff were friendly and helpful. Shoutout to Penelope who did a remarkable job! Breakfast selection, taste and presentation were superb. Attention to detail in their morning delivery (white linen set up). Location is behind main square of Oia. I would recommend this hotel!

Oia can be expensive, so we found this a GREAT value... Fileria doesn't have the view, but DOES have breakfast brought to your room/balcony and the most helpful and friendly front desk. Room was quiet & very clean. Would stay here again.

We traveled to Santorini with my husband, my parents, and my husband's mother. I loved this hotel because of the newness of the facility, the FANTASTIC service from everyone we encountered, the great breakfasts that is brought to your room every morning (based on the selection picked the night before), and the location to the Oia shops and a walk to gorgeous views! I cannot compliment enough the staff at this place, everyone is super friendly and helpful. There are stairs to and from the reception and to some rooms, but I think that's the case for almost all hotel in Oia. For breakfast, you are given a choice of three items ranging from Greek yogurt (highly recommend), eggs, fruit and other choices. The times range from 7 AM (I think) to 11:00 AM and they will bring the breakfast to your room and set it up. Seriously, I hated leaving food behind, but I was so stuffed! After our hike from Fira to Oia - I think I almost ate everything!. Definitely put in your order and time earlier the day before, the popular times fill up quickly. I would definitely stay here again!

This hotel is in the perfect location and is very reasonable in price compared to others in the same location. Penelope was the perfect host and took care of our every need. The breakfast is huge and pastries change everyday. Wonderful powerful blow dryers in the bathroom. Only downside is no drawers in room however there are ample closets with several tables to place clothing on top. Rooms are on the smaller side but that did not bother us

Perfect location! Great breakfast brought to your room. Rooms are small but very clean, comfortable with all the amenities that are needed. The staff here was so nice! They really go out of their way to assist you . I cannot say enough about a young lady who works reception named Penelope, she was so helpful and accommodating beyond expectations. It really helps to make a vacation special when you meet such special people! Thank you, everyone at this great little hotel