Superior Room
from $71
Barceló Santo Domingo
3.5 out of 5.0
4.1
out of 5
"Good!"
See all 79 reviews
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Recent guest reviews
To make the hotel an even better experience, more of the hotel staff needs to be fluent in English. Other than that, The Barcelo Santo Domingo Hotel is an excellent hotel, with great staff. I would highly recommend this hotel to anyone.
Great hotel at a great price. City center close to all
Great hotel in a great location. You will not find a better hotel at this price.
I have nothing bad to say about this Hotel. Great price, excellent location.Stayed here many times and always the same Great experience.
Very nice. Maybe under rated. Good bed. Good furniture. But wifi is not free but should be. Otherwise I would have given excellent ratings
I was excellent the employee was very pleased the room was very good
I've stayed at this hotel several times and they're level of service has reminded cosistent. The chain is also a supporter of international development.
Ir was no a good Customer service experience with the "premium checkin" Anny the representative was very rude and unprofessional .
I've stayed at this hotel multiple times and I loved it. However, this time (July 2016) I had some frustrating moments. My car got damaged in the hotel parking lot, my personal stuff slowly disappeared. I would stay in this hotel again but with my luggage locked.
Staff are excellent food is very good and if u stay at the club it's fantastic
The hotel looks great and the room also looked great. We will definitely recommend this hotel to a friend. It is closed to many interesting places (restaurants and malls).
The Premium Club was particularly nice and convenient.
Great place, good food and accomodations.. Wifi is a little slow.. But overall , a great place to stay!!
Clean location, excellent staff and great price for all that you have access to. I would highly recommend this location.
The hotel itself was decent. We went as a group for business. Our door keys were consistently not working. Some of us had to go down to the front desk to get it fix almost daily. The front desk was not always cheerful. There is one main lady there who was annoyed to be there but the gentlemen in the front were awesome. Buffet food was good as we ate there daily. Breakfast and dinner are about the same price. Basically the same food daily/nightly. Fruits were fresh and sweet, which was much appreciated. A lot of reviewers asked for free wifi but truly, just bring your own global data plan and save yourself the headache of their wifi being less than ideal. What they could improve with is the daily ONE bottle of water in the room. We all had one bottle of water in the room 50 of the time. A couple of us didn't even get the daily bottle of water. What are you suppose to drink the coffee in the room with??? One member of our group had bed bugs and had to switch rooms. The location is not ideal if you want to go just outside the hotel to see the community. The pool is great, big and clean. The gym is old and without proper ventilation. Don't drive there, get a taxi. Overall, the hotel is very pleasant, definitely 3.5 stars. Most of the staff were friendly. We had issues but in the end, our requests were met. Would not stay there again but it's because I want to see more of the city next time.
we were visiting family in Sto Dgo and this hotel was very nice to stay in. The kids loved the pool!
Hotel met my expectations. The hotel it's self is beautiful.
THE BEST HOTEL IN THE CAPITAL. GREAT FOOD ,AND SERVICE,BREAKFAST APLUS
GREAT FOOD ,GREAT STAFF VERY HELPFUL, POOL IS AWESOME, THE BEST HOTEL IN THE CAPITAL
Hotel highlights
- Close to National Palace
- Free valet and self parking
- Onsite dining
- Casino
Located in Downtown Santo Domingo within a mile (2 km) of National Palace, Barceló Santo Domingo is within 2 miles (3 km) of other popular sights such as Centro Olimpico. This 217-room, 3.5-star hotel has a casino along with an outdoor pool and free valet parking. Located centrally in Santo Domingo, it's also close to Alcazar de Colon and Parque Colon.
Dining
Enjoy dining at Kyoto, one of 2 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
Rooms
The 217 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect to find WiFi and cable TV. Bathrooms have hair dryers, free toiletries, and bathrobes. Safes, phones, and ironing boards are also standard.
Property features
Barceló Santo Domingo features a casino, a nightclub, and an outdoor pool. If you drive, take advantage of free valet parking. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a fitness center, WiFi in public areas, and conference space.
Guest reviews for Barceló Santo Domingo
barcelo santo domingo hotel
Everyone
To make the hotel an even better experience, more of the hotel staff needs to be fluent in English. Other than that, The Barcelo Santo Domingo Hotel is an excellent hotel, with great staff. I would highly recommend this hotel to anyone.
city center
Everyone
Great hotel at a great price. City center close to all
Review comment
Departamento Comercial responded on Jan 26, 2017
Dear guest, Thank you for your fidelity and review of our property. We are pleased to read that you had a lovely stay, and that you enjoyed our great services and facilities . We work hard to create positive experiences in our customers with optimum services, and facilities in excellent conditions so our guests would enjoy a pleasant stay. We would like to have your visit on a next stay. Best regards, Cesarina Rizik
santo domingo
Everyone
Great hotel in a great location. You will not find a better hotel at this price.
Review comment
Departamento Comercial responded on Jan 26, 2017
Dear guest, Thank you for choosing our hotel among many hotels located in the destination of Santo Domingo. It is a pleasure for us that you enjoyed in our facilities during your stay. Please feel free to visit us again anytime. Best regards, Cesarina Rizik
santo domingo
Everyone
I have nothing bad to say about this Hotel. Great price, excellent location.Stayed here many times and always the same Great experience.
Review comment
Departamento Comercial responded on Feb 24, 2017
Dear Customer, Many thanks for your comments and your kind words, We are very pleased to know that you have a wonderful stay with us and that our personnel covered your needs at every moment. Thank you again for consider our hotel as you home and we hope to have you here again with us and always serve you with professionalism and respect. If there is any other aspect that we could colaborated with you, please do not hesitate to contact us, Many Thanks & Kind Regards, Cesarina Rizik
nice hotel
Everyone
Very nice. Maybe under rated. Good bed. Good furniture. But wifi is not free but should be. Otherwise I would have given excellent ratings
Review comment
Departamento Comercial responded on Dec 19, 2016
Dear Guest, Thank you so much for taking the time to write down your impressions of your stay here in Barceló Santo Domingo. We are pleased to read that you had a lovely stay, and that you enjoyed our food. We regret any inconvenience you had with the internet, it is a payment for all customers who visit us except if you make the reservation at our official page. We would like to have your visit on a next stay. Best Regards, Cesarina Rizik
Everyone
Review comment
Departamento Comercial responded on Nov 15, 2016
Dear Guest, Thanks for your valuable comment. We regret any inconvenience you had during your stay in our hotel. Our main mission is to provide our customers with exceptional service. We would like you provide us with the opportunity to get back to serve you and show you the service that we are able to provide. Best Regards, Cesarina Rizik
Everyone
I was excellent the employee was very pleased the room was very good
Review comment
Departamento Comercial responded on Oct 11, 2016
Dear Guest, Thank you for your fidelity and review of our property. We are pleased to read that you had a lovely stay, and that you enjoyed our great services and facilities . We work hard to create positive experiences in our customers with optimum services, and facilities in excellent conditions so our guests would enjoy a pleasant stay. We would like to have your visit on a next stay. Best regards, Cesarina Rizik
nice hotel close to the city center
Everyone
I've stayed at this hotel several times and they're level of service has reminded cosistent. The chain is also a supporter of international development.
Review comment
BSD responded on Aug 29, 2016
Dear Jorge, Thanks for sharing your comment of your recent stay. It is a pleasure for us to know that you enjoyed this time with us, as we strive to give our customers the best service. We hope to serve you again in our facilities. Best regards, Ana Carolina Gómez
need upgrades
Everyone
Ir was no a good Customer service experience with the "premium checkin" Anny the representative was very rude and unprofessional .
Review comment
BSD responded on Aug 29, 2016
Dear Guest, Thanks for letting us know about your experience at our hotel. We apologize for the inconvenience during your stay with us. We ask excuses again and request you to give us the opportunity to serve you on another occasion and to show you that we have improve our guest service. Best regards, Ana Carolina Gómez
watch for your personal stuffs. things disappear.
Everyone
I've stayed at this hotel multiple times and I loved it. However, this time (July 2016) I had some frustrating moments. My car got damaged in the hotel parking lot, my personal stuff slowly disappeared. I would stay in this hotel again but with my luggage locked.
Review comment
Barceló Santo Domingo responded on Jul 15, 2016
Dear Traveler: Thank your for your comment. We regret any inconvenience the vehicle had in our parking lot. This is not something normally occur so we would like to investigate this case. We also regret that you have lost objects left in your room. We hope that you have been able to report any incident that may be recurring. We ask excuses for these inconveniences and we hope that you allow us to change this perception you had on this stay. Best regards
Dear guest, Thank you for sharing your experiences and choosing the Barceló Santo Domingo as your preferred hotel during your recent stay in the capital. We are implementing improvements and preparing our staff to have knowledge of the English language. We are pleased to read that you and your son enjoyed your experience and that we were able to provide a level of service and attention that will encourage you to return to our property. thank you again for your review. Sincerely, Cesarina Rizik