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Recent guest reviews

Everything was excellent I’m very pleased with service cleanliness excellent for the price I would recommend it

all good good people

Staff was professional and friendly. Amenities were very good specially the Lounge. Security was always visible in the lobby and parking lot. Location close to everything. Would definitely return.

Me gustó su ubicación es fácil llegar de ahí a cualquier otro lugar pero en cuanto a las habitaciones la primera que me asignaron tenía demasiado humedad y la 2 también tenía pero menos…creo que deberían tomar esto en cuenta, otra cosa es que la habitación no estaba súper limpia, no es mi primera vez en ese hotel ya estuve en varias ocasiones y antes las habitaciones eran 1A en limpieza profunda..!

I really liked it here just wish I knew I needed to bring wash clothes

good workers

To much humidity and fungus in the walls because of humidity.

I love the way the staff was happy to be there and willing to help with any thing. The room was clean and very comfortable temperature. I will stay in this hotel every time I go back to Dominican Republic and I would recommended to everyone That is looking for a hotel that is center on customer service and that it is in a great safe location with walking distance to most shopping places.

The room are clean and big, the location is perfect. The check in guy doesn't explain anything to us (areas, dinning options, not even how to get to the room, he just give us the keys, make a hold in the credit card and that's it.

Great place to stay, a litter bit outdated but very clean. Staff are amazing.

Nice place to stay.

Excellent five stars

This hotel didn't have a wheelchair-accessible bathroom in the lobby, which is a common area. In addition, the "accessible room" was big enough for a wheelchair.

I’ve stayed on this property at least 10 times and I always complain about the same thing but this time it was a lot worse. The quality of the air in my room was terrible, it felt like I was sleeping next to a garbage dump. I complained 5 times and only on the 5th try did they do anything, they cleaned the filter. Things got a little better but still the quality of the air was poor. I brought it to management’s attention that the air circulating in my room was not the same circulating throughout the property.

On this occasion we never had any water to drink which they put in ,we had to pay to drink

I like the food🤗 and the customer service👍 I recomend to do something about how to enter to the hotel property from north to south from maximo gomez Avenue, is terribly and you have to go to far,just to enter the hotel. They have the money, and power to change that.

Beautiful and well kept!

Maximo Gomez-Esq 27 de Febrero Santo Domingo Distrito Nacional

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Casino

Located in Miraflores, Barceló Santo Domingo is a leisurely stroll from popular sights such as Eduardo Brito National Theater and Centro Olimpico. This 218-room, 4-star hotel has 2 outdoor pools along with a casino and 2 restaurants.


Dining

Enjoy dining at Kyoto, one of 2 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7 AM to 10 AM.


Rooms

Guests can expect to find free WiFi and plasma TVs with cable channels. Bathrooms have hair dryers, free toiletries, and bathrobes. Minibars, coffee makers, and free newspapers are also available.


Property features

Guests of Barceló Santo Domingo have access to 2 outdoor pools, a casino, and a nightclub. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 50 per person roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include a children's pool, a gym, and a sauna.

Room options

Superior Room

1 King Bed | Sleeps 3

Superior Executive Room

1 King Bed | Sleeps 2

Superior Premium Level Room

1 King Bed | Sleeps 2

Guest reviews for Barceló Santo Domingo

Everyone (32) Couples (4) Family (19)
5
Everyone

Everything was excellent I’m very pleased with service cleanliness excellent for the price I would recommend it

By on May 25, 2023

Review comment responded on May 25, 2023

Dear Marcial, Thank you very much for choosing us as your hotel for this visit to the city of Santo Domingo. We appreciate very much the recognition of the excellent work done by our housekeeping department. It is a pleasure for us to know that you enjoyed your stay with us. We remain at your service, we hope to welcome you again very soon. Best regardsGuest Experience Manager

4
Family

all good good people

By on Jan 3, 2023

Review comment responded on Jan 13, 2023

Dear Mr. Alberto: we thank you for distinguishing our Barcelo Santo Domingo hotel during your stay in the city of Santo Domingo and for trusting us. It is always our goal to reach the maximum satisfaction of our guests and we are happy to read that you have enjoyed our services. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Best regards, Barcelo Santo Domingo hotel.

5
Family Partner Couples Friends

Staff was professional and friendly. Amenities were very good specially the Lounge. Security was always visible in the lobby and parking lot. Location close to everything. Would definitely return.

By on Dec 17, 2022

Review comment responded on Dec 19, 2022

Dear Mr.Moises: we thank you for distinguishing our Barcelo Santo Domingo hotel during your stay in the city of Santo Domingo and for trusting us. It is always our goal to reach the maximum satisfaction of our guests and we are happy to read that you have enjoyed our services. We look forward to welcoming you again very soon to provide you with another memorable experience, just as you deserve. It is our satisfaction to serve you. Best regards, Barcelo Santo Domingo hotel.

3
Everyone

Me gustó su ubicación es fácil llegar de ahí a cualquier otro lugar pero en cuanto a las habitaciones la primera que me asignaron tenía demasiado humedad y la 2 también tenía pero menos…creo que deberían tomar esto en cuenta, otra cosa es que la habitación no estaba súper limpia, no es mi primera vez en ese hotel ya estuve en varias ocasiones y antes las habitaciones eran 1A en limpieza profunda..!

By on Dec 2, 2022

Review comment responded on Dec 2, 2022

Estimada Sra. Yamilka: Le damos las gracias por haber elegido las instalaciones del hotel Barcelo Santo Domingo en su reciente visita a la ciudad de Santo domingo y por distinguirnos con su presencia.Lamentamos sinceramente los inconvenientes que presento con relación a la limpieza de nuestras habitaciones estos casos no suelen suceder y nos apena que haya tenido que vivir la experiencia. Somos plenamente conscientes de que la higiene y la limpieza son aspectos de gran importancia para que nuestros huéspedes se sientan cómodos en todo momento. Hemos transmitidos sus comentarios a nuestros jefes departamentales para posterior revisión y mejora, puesto que nuestro principal compromiso y objetivo es lograr la máxima satisfacción de nuestros huéspedes. Muchas gracias por su comentario, estos siempre nos ayudan a mejorar nuestros servicios y a pesar de no haber cumplido con sus expectativas en esta ocasión, esperamos que nos dé la oportunidad de darle la bienvenida de nuevo. Para nosotros es un privilegio servirle.

5
Family

I really liked it here just wish I knew I needed to bring wash clothes

By on Oct 27, 2022

Review comment responded on Oct 27, 2022

Dear Ms. Jessica, thank you very much for your excellent message and for distinguished us with your presence at the Barceló Santo Domingo hotel during your visit to the city of Santo Domingo. We are glad to know that you had a wonderful experience. We take the opportunity to inform you that we do have Laundry Service available for our guest, with a quality and fast service. You can request Laundry Service directly with our Reception and Guest Service number. Our most important commitment and goal is to achieve maximum customer satisfaction. We look forward to welcoming you again for another great experience. Kind regards,

4
Family Business Business

good workers

By on Sep 22, 2022

Review comment responded on Sep 22, 2022

Dear Mr. Edwin,Thank you for the beautiful review that she shared after her recent visit to our Hotel Barceló Santo Domingo. We are delighted to know that we have managed to exceed your expectations in terms of the service received. We will pass on your comments to the team members.Once again we thank you for your kind opinion, we look forward to your next visit.Sincerely,Barcelo Santo Domingo Hotel

2
Family

To much humidity and fungus in the walls because of humidity.

By on Aug 13, 2022

4
Everyone

By , from Los Angeles on Jul 29, 2022

5
Everyone

I love the way the staff was happy to be there and willing to help with any thing. The room was clean and very comfortable temperature. I will stay in this hotel every time I go back to Dominican Republic and I would recommended to everyone That is looking for a hotel that is center on customer service and that it is in a great safe location with walking distance to most shopping places.

By on Jul 11, 2022

5
Everyone

By on Jul 3, 2022

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