The most unkind staff I have seen in my life Careless and cold No customer service skills
I will come back very nice business and family environment
Clean, safe, great service, excellent city views on upper floors, etc.
The attention staff gives you is amazing ! Loved the pool 🙏 I didn’t want to leave but decir sly will be coming back
Well I have a problem with the bathroom. I'll use it but the light when of for at least 13 seconds and I'm trying to flush out and don't work, so I open the top of the toilet to see if it was no water on it. And the top fair and broke. So I call the lobby and tell then the problem and the only answer I have back was. Well Sr. That cost $100.00 plus tax was $128.00 dollars. Was an accident. But they make me pay for it. But everything else was good. Beautiful pool and view of the city...
This is the best hotel to stay in the city.. the service, the staff, and the food are great! Near everything you can possible need.
One of the most COMFORTABLE PLACES TO STAY.... VERY CLEAN .....LOCATION IS GREAT
Best place to stay in the capital,free breakfast and it’s an amazing breakfast too. Made to order omelets,fresh fruit, an assortment of bacon,sausage,plantains,oatmeal,croissants,breads,cereals. In the evening free cocktails from 5-7 with appetizers. The beds are amazing and the room is very clean and large.This place is wonderful and we will stay there again for sure.
Beautiful hotel, great staff. Rooms and hotel were clean. Service was amazing, very attentive.
Addressed my concerns with the supervisor and she was rude and did not resolve the issues. Hidden fees and unposted policies that we did not know about when we got to the hotel. Local visitors are not allowed in the room and when asked if my grandmother can come up they suggested she wait in the lobby or pay extra. We paid for 4 people to stay in a double bed room and were only allowed 2 towels (ripped and stained) and 2 bottle of waters per day. Bad experience for the price.
Great family vacation in Santo Domingo highlighted by excellent accommodations. I appreciated the convenience of the included breakfast buffet and the welcoming afternoon Manager's Happy Hour.
I enjoy my stay at this hotel on every trip. Comfortable suites for traveling with children, microwave, spacious romos.
Arrived during Irma and the hotel was fully staffed and very professional. My check in was fast and efficient. The room was amazing and anything I needed was a phone call away. Top notch and would stay and will stay again.
Its a very good hotel. We stayed for 12 days/nights and enjoyed every day. The room was quiet and had a nice view. The hotel offers a free food and drinks at night and its a nice touch. We spent the morning and afternoons out of the hotel. To come back to complimentary drinks and light food was something I looked forward to.
I knew I was going to be OK, based on the reviews and the fact that it's an Embassy Suites by Hilton. But I was pleasantly surprised at how much better than OK this was. The location is perfect, right on top of a downtown shopping mall which has nice restaurants and good shopping. The hotel itself also had a nice restaurant/bar and the service was impeccable. We explored the nearby streets and found a great little sushi shop within a couple of blocks, but there were several other attractive choices as well. The suite itself was very nice--top notch appointments and a great view of the city with the ceiling-to-floor "windows" (glass wall, really). The hotel staff was super friendly and very helpful. This now will be my choice on all future visits to Santo Domingo. (Oh, don't forget to bring workout clothes--they have a nice complimentary gym!!)
Located in Santo Domingo Financial District within a mile (2 km) of Blue Mall, Embassy Suites by Hilton Santo Domingo is within 2 miles (3 km) of other popular sights such as Agora Mall. This 4-star hotel has 180 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free self parking. It's connected to a shopping center in central Santo Domingo and also close to Sambil Santo Domingo and Parque Colon.
Start your day off right with a free buffet breakfast offered each morning. Explore the hotel and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception.
The 180 heated accommodations feature kitchenettes and space to spread out with a separate bedroom, living rooms, and dining areas. Guests can expect WiFi and 37-inch flat-screen TVs. IPod docks, sofa beds, and free bottled water are also standard.
Built in 2014, the brand new Embassy Suites by Hilton Santo Domingo offers an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, securing valuables, and tours or tickets. Additional amenities include conference space, a business center, and a computer station.
The most unkind staff I have seen in my life Careless and cold No customer service skills
I will come back very nice business and family environment
Clean, safe, great service, excellent city views on upper floors, etc.
The attention staff gives you is amazing ! Loved the pool 🙏 I didn’t want to leave but decir sly will be coming back
Thank you very much for choosing Embassy Suites Santo Domingo! Knowing you are so satisfied with our hotel and services is overwhelming. Our goal is to make sure every guest has the best experience in our hotel and it is great to know we have fulfilled our goal with you. We look forward to welcome you back in a near future!
Well I have a problem with the bathroom. I'll use it but the light when of for at least 13 seconds and I'm trying to flush out and don't work, so I open the top of the toilet to see if it was no water on it. And the top fair and broke. So I call the lobby and tell then the problem and the only answer I have back was. Well Sr. That cost $100.00 plus tax was $128.00 dollars. Was an accident. But they make me pay for it. But everything else was good. Beautiful pool and view of the city...
This is the best hotel to stay in the city.. the service, the staff, and the food are great! Near everything you can possible need.
Thanks for sharing your review and thank you for giving us the honor of hosting you this time! Hope to see you again soon!