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InterContinental Santiago

4.5 out of 5.0

Recent guest reviews

Fabulous Hotel to stay whilst in Santiago. The location was great for us, near the train and other transportation. Also the big mall is near ‘Sky Costanera’ Lots of shops and eateries to spend a day chilling out and seeing Santiago in an inceedible 360° view, breathtaking!!! -Hotel staff are very helpful and friendly, at the front desk super helpful. Big thanks to (Max and Ada). Top notch Concierge service. -Room very clean & tidy. Wifi very good signal. Buffet breakfast with several options and loved that always have veggies options too so I managed to keep up with my paleo diet ;-) -A special thank you to Manager Gustavo, for making our stay Comfortable, relaxed, and unforgettable. Also, a shoutout to chef Matías for taking care of our allergies concern during breakfast. -Hotel Taxi service efficient and dedicated to the passenger. Highly recommended

Disappointing for a few reasons. First I was supposed to have a room in the recently renovated tower but that must have been 20 years ago. Bathroom door was not closing well and all the water leaked out, shower was dripping, water was either burning hot or freezing cold, lights in the room were very dim and the windows were far from being noise proof. Another detail, I always turn off the air conditioning but I when came back to my room it was on again and too cold! Breakfast in that tower lounge was mediocre and I am being polite. All the was was some salmon, cheese and ham. Terribly poor and the even the coffee was bad. Room service was nice though and my neighbors were relatively quiet. Overall service was not great, when we sat at the bar one morning we had to wait a good 5' before the waiter stopped cleaning his glasses and came to our table, crazy no? Last, they charged my credit card in US dollars and not Chilean Peso. So thank you for taking your cut without even asking in which currency I wanted to be charged which is a usual practice in all major hotels. Won't see me again.

I've stayed at the old building, so rooms were not big and needed a bit of renovation. But it was clean overall. Average wifi quality. Reception frindly. The only negative point was the breakfast, too expensive for the quality and offer, definitelly there was lacking attention on that. All the rest ok.

I traveled to Santiago for a third time on business, for one weeks, and this time stayed at the Intercontinental Santiago. It was a very convenient place to stay, as it was very close to the office. Location: - The location was perfect for my purpose. It was close enough to walk to our office as well as many shops/restaurants. It is just a few blocks from the Costanera. Room: - The room was really good, very comfortable, well appointed and quiet. I was upgraded to the third (nicest) of the three apparent areas/towers - so apparently this is one of the nicer rooms. Breakfast: - The breakfast was not included in the room price, so I only tried the hotel breakfast once, and the food was excellent. A good range of food and looked super fresh and tasty. Amenities: - I did not have time to check out any of the facilities or amenities this time round. Service: - The service was excellent. All staff were very friendly and attentive and all too happy to assist. General: - I enjoyed my stay at this hotel, and managed to feel refreshed each morning after long days working. So for a business hotel, it definitely was good! Once again, I would strongly recommend this hotel.

We stayed there 1 night after flying in from the UK. The room plan was poor; plugs under a large glass table so that it was very difficult to get to. It took an hour & 3 phone calls before someone came up & fixed the coffee machine. The hot breakfast next day was cold; the staff were not helpful & one had to search for plates &dishes. this is supposed to be a 5 star hotel. RMR

In summary, go there for work and sleep, but if you want something more, this is not the right place. The room in general was really good and the bed too. However, everything else did not hit the mark Corridor had a funny smell and looked like a motel. The gym was very ill equipped and did not even have a real AC - they just had 2 small mobiles AC and the heat was unbearable there to train. There were no amenity waters in the room and the toiletries were just ok. The service from the room service people was really bad. I made some questions and they told me they would get back to me. They never did. I even followed up at the reception personally and still did not get a solution. Breakfast experience was funny to say the least. I wanted honey and it was apparently just decoration behind glasses. They also made some things looked natural but were in reality fake/industrialized. Finally, despite being an IHG Spire member (+75 nights) they still make you feel a 2nd class guest as lounge access and some benefits were only for Intercontinental Ambassador program members. Where are the chain and loyalty benefits? Clearly below expectations

This is a clean, beautiful hotel, and is very well situated. I was traveling on business, which made it great for me. The view from my room (14th floor) was stunning. The staff is friendly and the local restaurants are excellent.

One of the worse intercontinental rooms I’ve ever staid in, it didn’t meet the hotel standards, the hotel is ok, room, wasn’t at all what I expected, paint peeled on the sealing and back of the doors, humidity on the walls, half of the power outlets didn’t work, no outlets next to the bed, this rooms need an immediate upgrade

One of the best hotels in Santiago. The rooms are comfortable and spacious, the breakfast was great and in room dining was good. We made use of concierge services and the guys were on top of their game for peak hour taxi traffic.

I have been staying at this hotel during business trips over the last five years. I am an IHG Spire member so get a lot of hotel time to be able to compare. This hotel needs some work. Lobby service and appearance are as expected, but the rooms are looking tired, particularly bathrooms. My bathroom had non functioning lights, and the shower valve would not switch completely from the hand held or overhead....., water was everywhere. The air conditioner was out of service for 24 hours. Great location and service but definitely needs some money spent on it.

Av. Vitacura 2885 Santiago Region Metropolitana

Hotel highlights

  • Onsite dining
  • Indoor pool
  • Fitness center
  • 24-hour business center

InterContinental Santiago places you within a 10-minute stroll of Costanera Center and Peru Plaza. This 4.5-star hotel has 381 rooms and welcomes guests with 4 restaurants, an indoor pool, and a fitness center. In central El Golf, the hotel is also close to San Cristobal Hill and Sculpture Park.


Dining

Relish the Mediterranean cuisine at Terranée, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

InterContinental Santiago's 381 soundproofed rooms provide iPod docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and slippers. Other amenities include safes, phones, and ironing boards.


Property features

At InterContinental Santiago, guests enjoy an indoor pool, a fitness center, and a sauna. Parking is USD 25 per day (USD 25 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 50 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 19 meeting rooms, and a conference center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

70.0% of guests recommend this hotel

Total of 373 reviews