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InterContinental Santiago

4.5 out of 5.0

Recent guest reviews

I have been staying at this hotel during business trips over the last five years. I am an IHG Spire member so get a lot of hotel time to be able to compare. This hotel needs some work. Lobby service and appearance are as expected, but the rooms are looking tired, particularly bathrooms. My bathroom had non functioning lights, and the shower valve would not switch completely from the hand held or overhead....., water was everywhere. The air conditioner was out of service for 24 hours. Great location and service but definitely needs some money spent on it.

The hotel is located at a great location. Check-in was a breeze. Service everywhere was as expected except at the restaurant. The staff always "looked" busy, Not attentive at all. I had to call them multiple times to request for coffee. Any requested items took literally for ever to come. Elevators could do with a chime and some lights indicating which one has arrived on the floor. Will definitely give them a try again when in the area but if things dont change in the restaurant area, might have to give other hotels like the Double Tree and NH collection a try.

My husband and I along with our friends spent five nights at the Intercontinental Hotel in Santiago,Chile. We had completed an amazing tour from Buenos Aires around Cape Horn. We were "post cruise" and not sure what our plans would be for our days in Santiago. The staff of the Intercontinental was completely helpful in this regard. Particular praise and thanks to Sebastian, concierge! Sebastian was amazing listening to our preferences for dinner plans and directing us to excellent restaurants. His attentive support was wonderful and we left Santiago with many lovely memories.

Lovely service from the moment we arrived, in fact I stayed pre and post a visit to Easter Island, nice rooms and a very nice executive lounge. The bar downstairs was great, with a mature barman who made excellent cocktails. The concierge service was excellent he recommended two great restaurants, great places to shop and the best outdoor pool we could go to (the only drawback of this indoor pool !!) The price of the hotel was really competitive, mainly a business hotel but definitely a nice place to stay as a tourist, also has a great breakfast offer and the Italian restaurant downstairs had very good food. The hotel is in a really nice area and very safe to walk around (as two ladies) in fact everyone in Santiago was really welcoming which for a large city was a really pleasant surprise.

Good location, close walking distance to many shopping and eating options as well as (park) walking or running. Rooms are very spacious, clean and comfortable. Minor inconvenience was daily drinking water bottles as part of guest service.

I arrived at midnight along with 5 other people and there was no bellman to help with the luggage. All restaurants were closed. No concierge and 1 check in person. After 15 minutes I was redirected to another tower for check in as I was in a club room - yet another line. Room was nice, but needs an update. There is no real spa here just 2 treatment rooms and a sauna. Pol area needs a renovation. Big convention hotel in financial district with many good restaurants. Nothing special but ok for the money

I liked the location. Near a big mall, lots and lots of great restaurants nearby, walkable. Very safe area... not too far from downtown by taxi. The room was spacious. The only issue was it took 30 minutes to get hot water to the shower. I was told this was due to "low occupancy" at that moment. They should have just told me when I checked in, so I didn't end up taking a cold shower. Their compensation was almost nothing. Outside of that, I really liked the hotel, and the food in the club lounge too. It was a great value for a nice hotel... just tell me about the hot water. I repeat the neighborhood and area are just great to be in.

Visited with my wife. Good service, very helpful staff. & fulfilled expectations and needs of the moment. Clean rooms .. good breakfast. Excellent location. Safe & convenience. Good restaurants.. highly recommended. Definitely my first choice nect visit to Santiago Thank you

Hotel price is quite reasonable. Costanera center( shopping center ) is walking distance. There are a lot of restaurants near Hotel. It is very convinient to eat Korean food because it is very close to Patronato area.

Based in the financial sector of Santiago this hotel offers excellent surroundings and wonderful service. It is within easy reach of shopping centre and and easy reach of the city centre. The hotel accommodation is lovely and the rooms offer everything you could want. The food was very good and the service excellent. The swimming pool on the 19th floor offers wonderful views and is a lovely place to relax. Had a really enjoyable short stay here.

Av. Vitacura 2885 Santiago Region Metropolitana

Hotel highlights

  • Onsite dining
  • Indoor pool
  • Fitness center
  • 24-hour business center

Located in El Golf, InterContinental Santiago is within a 10-minute stroll of sights such as Costanera Center and Peru Plaza. This 4.5-star hotel has 381 rooms and welcomes guests with 4 restaurants, an indoor pool, and a fitness center. In central Santiago, the hotel is also close to San Cristobal Hill and Sculpture Park.


Relish the Mediterranean cuisine at Terranée, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.


InterContinental Santiago's 381 soundproofed rooms provide iPod docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and slippers. Other amenities include safes, phones, and ironing boards.

Property features

At InterContinental Santiago, guests enjoy an indoor pool, a fitness center, and a sauna. Parking is USD 25 per day (USD 25 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 50 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include WiFi in public areas, 19 meeting rooms, and a conference center.

Room options

Deluxe Room, 2 Twin Beds

Twin 2 | Sleeps 2

Deluxe Room, 1 King Bed

King 1 | Sleeps 2

Club Room, 1 King Bed

King 1 | Sleeps 2

Standard Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

70% of guests recommend this hotel

Total of 352 reviews