InterContinental Santiago4.5 out of 5.0
Recent guest reviews
They keep the Yanks in the separate tower. Seems like all the fun is in the other tower. I think they are still resentful for us backing their coup decades ago and supporting the murder of a lot of their demonstrators. But among younger people, not so much suspicion. Really good food in the hotel restaurant. Of course it is in the other tower.
Overall, I enjoyed my stay at the InterCon in Santiago. My room (in the back tower) was spacious, well-lit, and the house-keeping staff did a nice job of servicing my room. The bed was comfortable and I had a great view of the Costanera tower a few blocks away. The breakfast buffet offered a to-order omelet area, eggs, meats, fruits, juices and coffee. The staff was friendly, though during one breakfast service, they ran out of plates. The Wi-fi is pretty good within the hotel. It faded out in a few areas of my room, but I was easily able to reconnect. For recreation, the InterCon offers a pool at the top of one of their towers as well as a decent sized gym. They were both well stocked with towels and other amenities. The location of the hotel is fantastic. It is within the nice Condes neighborhood of Eastern Santiago with many incredible restaurants within walking distance. The hotel fee was reasonable and I would definitely stay here again.
Quite a nice hotel, it is very close to the mall and Constanera Centre. There are a few restaurants around or you could head to the mall food court. There are two sides to the hotel. Staff are friendly and you need to speak English slowly. They can converse but not great. There is a concierge and tour desk available. There's a bar and restaurant on one side of the hotel. Breakfast buffet is average at the hotel. The rooms are spacious. Your usual amenities and the bathrooms are decent size. The bath tub is tiny and the shower is quite tiny too and there is no light above the shower so may seem dark. My sink doesn't drain well. I had a larger room with a large leather couch. The tv can be turned around to face the bed. I was on the third floor and facing the street, I didn't get disturbed by noises from the street at all. The gym was very stuffy. There are staff manning the place and is average sized gym. You need to sign in when you use the gym.
I am giving this a 3 only because it is billed as a 4 and a half star hotel and it isn't! This was booked for us for business and we knew nothing except that it had that rating. Our arrival into the lobby was good and it looks the part, although there are 2 entrances to 2 separate parts of the hotel so there was confusion at the start. We were waved off in the direction of a lift but it was such a rabbit warren that we had to go back for help to find it. When we got to the 8th floor, we found that our room number had fallen off and not been replaced which gives a very poor impression, and also means you have to hope it is the right room! Our room was not renovated however, it was comfortable, clean and spacious. We had 2 nights of good sleep there EXCEPT that the cleaner knocked on our door and woke me up at 8.30 am. It isn't inordinately early but definitely too early for me and even if I was awake I would not have showered and dressed by then. So, put a sign on your door if you want to sleep in. The bathroom was a let down, very old and plenty of mould. The shower was in the bath. The sink was outside the bathroom in a separate area which was good but unfortunately water leaked through a light fitting from somewhere which was rather alarming! Breakfast was good, plenty of choice for all tastes. Location is good. It is quite central and we walked to a very good restaurant close by. Bizarrely, on the Sunday evening of our arrival, we asked where the restaurant was to be told that there wasn't one but that the other tower had an asian restaurant. We really wanted chilean food but checked out the restaurant and it had loud music and wasn't inviting to us. The thing is, we were able to go back to our room and get room service from an extensive menu which you would expect to find in the restaurant. The next evening we were on our way out when we noticed that the room we went to for breakfast was actually a restaurant and that it was open however we did not try it. I understand sometimes there are language /cultural issues etc but surely star ratings are fairly standard worldwide for major cities and a chain such as this.
I staid in the executive towers, the room was very largely and had nice view. A good desk, coffeemaker so really the level that you would expect. Couple of not so clean tiles in th bathroom. At check-in I wasn't briefed on breakfast where? or when At check out I learned I used the wrong restaurant and I had to complain to have it taken from the bill. But that was done without any further discussion. The executive lounge on the ground floor feels a bit cold and not very cosy. Better to go to the other tower if you want to meet someone in the lobby. On early morning I was terribly disturbed by the shower in one of my adjacent rooms, it did wake me up a bit too early. Don't forget to look at the vertical garden outside, and if you see water dripping past your window, it doesn't mean it is raining outside.
First it took over 1/2 hour to get checked in, there are two sides of the hotel each with their own lobby, make sure you are at the correct side, this is a stupid set up. The room I was in looked like it was in the tower where Quasimodo lived, you get off the elevator and there are only two rooms there, very strange. Once in the room the set up was very strange it looked like they had a left over space in the hotel and turned it into a room, hard to explain but not normal. The bath tub/shower leaked and the carpet was wet and moldy smelling. the room was right next to a stairway and you heard the door slamming and people talking all the time. Must have been workers. Then to top it all off, I was resting in bed and this maintenance worker just opens the door and walks in, what the heck is up with that?? Anyway, this hotel should be avoided unless there is nowhere else to stay or ask many questions and don't get stuck in a similar situation.
The hotel is not bad, but my room 414 was communicating with another and practically there was not insulation so I could hear every single sound (noise) coming from The other room. this is absolutely unacceptable for this kind of hotel where the quietness has to be the first thing. Probably it is better in the executive tower, where you have access also to the executive lounge.
Make sure once you check in, you will be placed in a room located in the main tower !! The main tower is the one you see in the picture, they will send you to a tower located behind the main tower, the tower behind it's not shown in the photo gallery, once the door of the elevator opens, you'll see you are not in an Intercontinental hotel property at all, dirty carpet, dirty walls, it gets worse once you arrive in your room, I could hear the noise of toilet flushing above my room, again dirty carpet, very old bathroom, no water pressure in the shower, overall horrible !! I went back to the front desk asking what was going on, I definitely didn't sign up for that, after a serious argument and a lot of stress they gave me a room in the main tower !! The main tower is the one you see in the gallery photos !! The difference was simply night and day !! I'm used to 5 stars hotel, I know what to expect !! My next trip to Santiago I will avoid this property because I don't have time and energy to deal with this kind of business!! They felt like they were doing me a favor changing me to the main tower, when in reality I was actually exercising my right, after all I know what to expect from Intercontinental hotels !!! They are other 5 stars hotels offering rooms for the same amount of money, same location where you will not be deceived. If you have already purchased their services make sure they offer you a room in the main tower, because what they might have reserved for you will be a room, 3 stars hotel category or less !!!
Being a loyal Hilton customer, I normally stay at the Doubletree but they were fully booked. The public areas of the Intercontinental are lovely and the staff are friendly and professional. My bedroom on the 12th floor was clean and comfortable, but there were lots of niggly things that really showed that this property is in need of renovation: The carpet was a little worn, the towel rail was broken, some of the lights didn't work, there were no power outlets near the bed, the grout lines in the bathroom floor were dirty, the shaver socket didn't work. This is such a shame as it really should be a 4+ star hotel.
I have stayed at this hotel twice now, since it has two buildings: the normal hotel and the 'executive tower'. The first time I stayed at the normal hotel and one word sums it up: OLD. That part of the hotel is very old and it's very palpable from the moment you step into the room: old bed, old TV, old bath and ugly, stained carpet. Luckily I only stayed for 3 days only that time. Now this time I decided to give it a try on the Executive Tower since I have a Platinum status with IHG, so by the time I arrived a friendly bellboy greeted me and took me to the front desk where a woman called Macarena Arredondo was looking at her cell phone and wouldn't even loon at me or say hello. I had to tell her the whole speech: Good evening, I'm staying with you for a couple weeks, here's my passport and my reservation number. She wouldn't even react and simply took my passport off my hand, asked for the credit card and gave me my key; no directions on where the breakfast is served, where the elevators are, the wi fi password, not even a welcome. Now, when you're an IHG member they recognize you and give you a couple amenities (water, chips), and of course she didn't offer anything and I had to ask for them. The other times I had to deal with her for some questions or complaints about noise (I will come back to that later) she was straight out rude and RBF'ed the whole time. Now about the noise: from day one I could hear loud banging on the walls and I called front desk. They told me they would look at it. The noise stoped and 30 minutes later it came back. I called again and once more, for 30 or so minutes it was gone and then came back. They later told me they were doing maintenance work in the basement and that the sound was coming trough the AC. I thought it was ok for one night but for the 2 weeks I stayed, the noise happened at least 4 more times. And I am not talking about a light hammer-hit-nail noise- it was bang after bang. And this was always between 11pm and 4am. Every time I called they told me they would make it stop and again, it only did for 30 minutes or so. Now for the positive part: the bellboys and Charlotte at the Club at breakfast time were great and helpful. And that's about it. Internet is slow. They look down at you if you don't speak English at them and they don't take action when something is bothering or annoying in their own facilities. I'll Avoid this hotel unless I know for sure they won't be having work being done and that Macarena is gone. Oh! And if you stay at the Executive Tower, know that the swimming pool in on the other building and it will take you some distance to get there!
- Onsite dining
- Indoor pool
- Fitness center
Located in El Golf, InterContinental Santiago is within a 10-minute stroll of sights such as Costanera Center and Peru Plaza. This 4.5-star hotel has 381 rooms and welcomes guests with 4 restaurants, a full-service spa, and an indoor pool. In central Santiago, the hotel is also close to San Cristobal Hill and Sculpture Park.
Relish the Mediterranean cuisine at Terranée, one of 4 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
InterContinental Santiago's 381 soundproofed rooms provide iPod docks, minibars, and coffee makers. 32-inch LCD TVs come with cable channels, and guests can stay connected with WiFi. Bathrooms offer rainfall showers, hair dryers, and slippers. Other amenities include safes, phones, and ironing boards.
At InterContinental Santiago, guests enjoy a full-service spa, an indoor pool, and a fitness center. Parking is USD 25 per day (USD 25 per day for valet parking)—but if you prefer not to drive, catch a ride in the airport shuttle (available 24 hours) for USD 50 per vehicle roundtrip. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, WiFi in public areas, and 19 meeting rooms.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 310 reviews