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This hotel has been around for years, but has had a major upgrade since my husband last visited around 20 years ago. It is now modern, with lots of glass to highlight the fabulous view, great staff, spacious and comfortable rooms, and a handful of steps from a dozen or so good bars and restaurants. If you like to walk, it's about 10 minutes downhill (steeply) to the marina, and a few minutes uphill to the bus stop so you can explore the island. I have just two gripes about this place: (1) the main meal at dinner can be a bit hit-and-miss. (2) if you want a hot shower, the water pressure can't cope - it's either a cool shower or nothing. Re the food, I can't fault the selection at breakfast, or the starters and desserts at dinner, and if you take advantage of your free visit to the specialty restaurant, Culinarium, you're unlikely to be disappointed. Despite my gripes, I'm likely to return to the hotel. It's adults-only, and the area around the hotel certainly seems more adult-based.
It was a late arrival at Los Gigantes and we were quickly relieved of our baggage and ushered into the dining room minutes before it closed, each of us finding a welcoming glass of Cava magically already in our hands. This high level of efficiency and helpfulness proved to be a continuing theme during our two week stay. The hotel is bright, clean, and staffed with cheerful but professional people who are always willing to help. Hand sanitizers are plentiful, rest-rooms are well maintained. The reception is always attended and they are very ready to advise on tours or bus timetables or whatever interests you might have. The restaurant is to a high standard (more on that later) and, for those who fancy a change, a selection of local restaurants is a few minutes' walk away. Two pools, one seawater, one freshwater, serve to cool off during the day. There are ample sunbeds but getting one can be impossible at times. It would like to see hotels the world over making it a policy of gathering towels from unused sunbeds at, say, 9AM every morning. During our stay we saw numerous examples of towels draped across unused sunbeds for hours before their not very eager bathers came to claim them. There was some work going on at the freshwater pool (the quieter of the two) but nothing that spoilt our stay. TUI representatives seem to be present during most of the day. Friendly and knowledgeable, they all exude an enthusiasm for what they were doing. They speak highly of the hotel and the staff and seem quite happy to work there until retirement... and maybe beyond. Having said that, our introduction morning didn't start too well. We weren't given the 'welcome pack' on the way in. Despite the obvious absence of booklets on our table, and our struggle to find places on the inadequate map we had, our plight wasn't noticed until we asked. Once that was resolved, however, our rep was attentive and keen to answer our queries and directed us to some excellent tours. One of the reps (Mateus? I wish I could remember his name.) does a walk three times a week. A good way to find what is around and how to get there. Ours was a room at the back of the hotel affording a view across the sea to the ghostly La Gomera. Each morning it was a treat to pull back the curtains and just drink in the vista. What we at first thought was the wind turned out to be the soothing sound of waves crashing against the rocks 40 metres below us. Our welcome pack in the room was all the more enhanced with a complimentary bottle of wine, fresh fruit, and bottles of water to rehydrate us after the journey. We seemed to have missed out on a bottle of Cava that other guests got though. Not sure if that was an oversight or if we were on a different package. The air-con was efficient and quiet. The enormous double bed was comfortable. The bathroom was well lit with the lighting built into large mirrors, and a shower with energising pressure was made good use of for durations probably too long considering the drive to save water. Sweets were left for us by the chambermaids each day. On one occasion our beach-towel was sculptured into a swan by 'Ami' – Thank you Ami. We never knew who you were but it was a lovely touch. A quick word on the electronic cards that allowed access to the room – they can be a bit iffy. Both of ours failed completely one evening, necessitating a trip down many floor to reception to get them reprogrammed. On our departing day our transfer bus wasn't due until early evening so we were given a temporary room at the front of the hotel until 16:30. Curiously, we didn't think the room was to as high a standard as the one we had during our two weeks. A revamp in progress, maybe? The restaurant is large with well spaced tables. Food is a buffet affair so plenty of people wandering about trying to decide what to eat. We elected to sit on the balcony as often as we could and it is a very pleasant place to dine, both for breakfast and for dinner. A perfect Maitre d' will guide you to a table but the trick if arriving too early in the evening is to find a table in the shadow of a palm tree until the sun closes in on the horizon. Then you will be rewarded with the jaw-dropping experience of the fiery red sky to the west and the immensity of Los Gigantes cliffs in the east. Food is plentiful with selections restocked regularly. The standard is very good with a variety to suit all tastes and pallets. An area is set aside where a master-chef prepares fish and meat freshly to order. I have to admit we paid a visit there most evenings and we were never disappointed. A menu of very nice local wines is well worth a browse. We sampled quite a few while we were there. The restaurant can be quite busy and sometimes quite noisy. Waiters are sometimes a bit too quick to clear plates from table when one diner has finished a course but the diner's partner is still eating. Cutlery seems to hit the tiled floor with a nerve-jangling clang too often in their haste. In their defence, there must be a rapid turnaround to ensure no diners are left without a plate or a knife and fork. While we were there, a couple celebrated their 52nd return to the hotel. They have visited every year since the hotel opened. Now that is an endorsement! A high recommendation is a visit to the Culinarium Restaurant on the floor above the 'regular' restaurant; a set menu dining experience with the sky as the ceiling. Here you will be attended at your table while the setting sun paints ever deepening shades of evening blue above you. When the sun turned golden, we engaged in a mad scramble to the observation point with clicking cameras while the waiters pause and stand by watching us with suppressed amusement. The dishes are artistically crafted, served by friendly waiters and waitresses, and very tasty. If you are only staying for a week, get your booking in early at the reception. Worth a visit too, and not advertised, is a small museum on the corridor to the Culinarium. It is kept locked, the key being available at reception. Pictures and other interesting memorabilia through the hotel's 52 year life make up the contents of the museum. To sum up, Hotel Los Gigantes gave us a great holiday. We might not revisit the record 52 times of the couple mentioned above but we would be very happy to visit again.
Our first trip to Tenerife and we've found a gem of a place to stay. Rooms were excellent, we had a sea view, spacious, excellent bathroom and very clean. The two pools are both great, yes people were reserving sunbeds but that happens everywhere. The staff were helpful, we weren't happy with the location of our first room (too near the entertainment stage) but we were immediately offered to move to a room more to our liking. Drinks prices were very reasonable, and the pool side bar a very pleasant location to sit of an afternoon. There are only a few negatives. In general the food was good (not great, but good); the selection at breakfast was a highlight. The food served at the buffet could have been hotter and sometimes the choice was a little odd. For example on one evening there was a vegetarian bolognese but no pasta to put with it. Then our our last night there was a Mexican chicken which was lovely but the only rice on offer was Pealla. The lifts aren't the best, but didn't detract from our stay. The entertainment was pretty mediocre, but personally we don't go for that. "Elton John" was fun though. Some tips. Think twice about paying for a sea view if you can't tolerate heat, the sea facing balconies get full sun all afternoon making them a very hot place indeed to sit! Visit the harbour and have a boat trip to see the whales and dolphins. Don't bother with the TUI Northern Secrets excursion, the reps said it was their best; we thought it was pretty poor. Be sure to visit the small cocktail bar nestled right next to the hotel entrance. Absolutely lovely they must steal loads of trade from the hotel! In short, we are looking to forward to going back to Sensimar Los Gigantes again!
Just spent a week in this gorgeous hotel. Whilst quieter than the busy resorts of Adele and Las America’s, there was everything you need for a relaxing holiday. Hotel staff were friendly and very professional, most of whom went out their way to provide a first class service. Rooms were a good size and the shower was excellent. Paying the extra charge for a sea view is well worth it, the views are stunning. Entertainment was mediocre but there are a few decent bars outside the hotel. My only negative would be the lifts....they are tiny, dated and claustrophobic. Overall, we had an excellent holiday and I would certainly revisit both the hotel and location 😀
Brilliant hotel excellent service.Staff friendly and helpful.Room was spotless and kept that way throughout holiday.Food was great with proper english breakfast each day.Location good right in the centre of Los Gigantes. Entertainment good each evening and during day also.Nice touch a bottle of wine and fresh fruit in room on arrival.Food selection great every day with plenty to choose from.Drinks not overpriced.Best hotel by far in Los Gigantes Dont change a thing.
On the whole, we had a lovely stay at this hotel and we loved Los Gigantes which is a small 'village' that has a few shops and bars and a little harbour with restaurants within walking distance. The hotel is 50 years old and has been refurbished in parts. We were on the 6th floor, which had lovely veiws of the ocean. But wish we had booked a low floor because we didn't like using the cramped lifts (max 4 people)and didn't feel comfortable in them. I think they are in need of refurbishment to make them bigger (if possible) and more efficient. Other than that, we had quite an enjoyable stay. There are 2 nice pools, the saltwater pool in particular was lovely, and quite warm. The restaurant food was ok but sometimes a bit 'samey' every night but satisfactory enough for just a week's stay. The buffet breakfast items could have been a bit hotter, sometimes just luke warm, but liked the freshly cooked-to-order omelettes. We booked the al la carte night, which was included in the price of the holiday. The food there was good (although no choice, just a fixed menu, but could let reception know if you had a dietary requirement) They could have made the evening better with the ambience. It was in a nice setting overlooking Los Gigantes and sunset, and there were candles on the table but they weren't lit (I guess we could have asked. but shouldn't need to), and some background music would have been nice. All the hotel staff are friendly and work very very hard, but felt they were very overworked and understaffed, especially the waiting staff, trying to see you to your table, cleaning the tables and taking drink orders and serving them but all trying their best. Sometimes you would wait a long time for a drink order as you could not order from the bar. The lunchtime menu could be a lot more attractive and we didn't find it good value for what was a very basic menu. We preferred the little cocktail bar just outside the hotel for lunch, their fresh sandwiches and salads were the best. Our room was ok, large and kept clean, but the sliding door to the bathroom didn't give much for privacy. The towels had seen better days and were thin, which for a 4 star hotel, you would expect better. But all in all, we had a nice week and would return, but only if guaranteed a lower floor to avoid those lifts!
My husband and I have been to Tenerife many times over the years, specifically the Puerto Santiago region however this was our first time staying in Los Gigantes. We booked our package through TUI and stayed one week half board. Our flight arrived late at night and we were greeted at check in by a pleasant member of staff who told us to report to the dining room as we would receive an evening meal. There was a lovely selection of soup, breads and a cold meat salad. This was a nice touch after a long day travelling. We paid 8 Euros for the use of the safe, very cheap compared to other hotels we have stayed in. Also paid 10 Euro per person for use of the pool towels which you could change as often as needed. Our room was on the 7th floor and we had gorgeous views of the Los Gigantes cliffs. The room was spotless and amenities very modern, I especially loved the shower! We had a flat screen tv and a mini fridge, which was very handy! We had breakfast every morning which was beautiful, there was a great choice of food and drink available. The evening meal was also nice, with a great choice of meats, fish, salads etc. The only small criticism is there could have been a bit more variety e.g. pastas, pizzas but this is something very small as we were never stuck! All of the staff are a credit to the hotel, very polite and helpful. We tried to get loungers at the main pool however found at 10.30am they were reserved. We instead opted to sit at the smaller poolside which was immaculate and managed to get loungers every day no problem. As we had a late flight home we had pre-booked a late check out with TUI and this was well needed! We were allowed to keep on our room until 6pm which was ideal as our transfer bus was coming at 6.30pm. The hotel is in the perfect location, close to an excellent choice of restaurants and local shops. The Sensimar has everything you need for the perfect holiday in the sun, this was our first experience at an adults only resort and we would be really keen to do this again. Hopefully it's not too long until our next stay.
We arrived over 24 hours late and were greeted with great concern by the reception staff, a large glass of cava and straight into a late supper. We changed our room, with no fuss, the following day to one away from the outdoor stage where the entertainment is held each night. Our second room on the 7th floor had gorgeous sea views, we watched dolphins in the bay from our balcony on several occasions. Both the rooms we had were large with very comfortable beds. The shower was very powerful and always hot. We thought the food was of a higher standard than it had been 2 years ago when we last visited. The staff work very, very hard. Waiting a few minutes for a table outside for every meal is well worth it. The views from the outdoor part of the restaurant are superb. Sunset is glorious. We enjoyed the Culinarium meal. The Tui staff were often in the hotel and were helpful and friendly. We enjoyed the aquafit and generally waited until later in the day to sit at the pool by which time it was much quieter. The sunbed baggers were on their starting blocks before 8 each morning. The physio, Wendy, who works in the spa, gets special praise for her skill and success at relieving my partner's painful back. The hotel is right in the heart of the village of Los Gigantes. The shops and bars are on the doorstep. The reception staff were helpful when the transport back to the airport was very delayed. I would return for an easy holiday. We had a good time.
Let’s start with the good. Lovely clean hotel with pretty views. Modern rooms with great powerful showers. Good choice of food at breakfast and evening meals. On a whole staff friendly. Now for the bad. Service in the bar on an evening is very slow. We sat for 2 hours one night and were only approached once for a drinks order. When we approached the bar were told rather abruptly to go and sit down. The cocktail selection although vast is very poor quality and not in anyway resembling the descriptions. The food at the pool bar is some of the worst I’ve ever eaten at a hotel. Pizzas are frozen from the local shop by the looks of things. I ordered carbonara which came as a bowl of plain pasta with some heated cream and grated cheese thrown over it. Soft drinks are poor quality and overpriced. Another downside is the smokers around the eating areas during the day. It really could do with a designated smoking area. This is the second time I’d visited this hotel. It has since been upgraded to a TUI sensimar but in my opinion it doesn’t live up to the sensimar expectations.
If you are looking for sophistication and luxury finish - this is not the place. Reminds us of the old 80's hotel, mass catering, too much 'entertainment' - which was awful, including shadow puppet 'magician', lots of karaoke acts and BINGO!! Sunbeds by the main pool all taken by 10am - not one left!! (We watched one lady reserve 8 one morning from our balcony and it was only 7.30)! This hotel just didnt offer the quality feel of an adult only holiday, the reps were lacking in knowledge and staff seemed rushed. On the plus side there were good areas to explore, for example Teide by night tour which was excellent - but our advice would be dont book with the holiday company as it is very, very expensive! Last point was, we booked the half hour check out room slot for a shower prior to leaving, as we had a late flight and were told by the receptionist (who has apparently been there since 1971) to 'be quick as there are people booked after you'!!!
Los Gigantes Beach is a short stroll from Hotel sensimar Los Gigantes, and other popular attractions like Arena Beach are within a couple of miles (3 km). This 220-room, 4-star hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and 2 restaurants.
Free full breakfast is included with your stay and awaits you each morning from 7:00 AM to 10 AM. This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from room service to satisfy your hunger without leaving your room.
An LCD TV comes with digital channels, and guests can stay connected with free WiFi. The bathroom offers hair dryers and free toiletries. Other standard amenities include a balcony, a minibar, and an electric kettle.
Guests of Hotel sensimar Los Gigantes have access to a full-service spa, 2 outdoor pools, and a health club. If you decide to drive, there's free parking. A multilingual staff is on hand to assist with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this adults-only hotel include outdoor tennis courts, free WiFi in public areas, and a conference center.