2/10 Terrible
Barbara Lynne
Dec 2, 2025
Buyer be aware! Originally I booked a 14 night stay here; however, I got ill at the beginning with a cold and was treated terribly by staff, even called offensive names in Spanish, which I can speak. It was impossible to talk to a manager, get assistance or even clean water. All food was down a long, steep ramp which is fine if you are mobile. I was unable to access food or water for 24 hours and ended up checking out 10 days early and staying at another hotel in Santa Cruz where I had been before. The views and beach are amazing but the water is not for swimming. Beach and pool chairs are in poor repair and the towels provided are inadequate especially for the temperature and humidity. Staff generally ignored me in the dining room. Folks with mobility issues or poor health would be unable to navigate this property and even if you could get a shuttle, the pool and bathrooms are accessible only by stairs. I did not get any of my money back despite myself and Expedia trying to contact the property to explain and formally request it.
Barbara Lynne
Stayed 14 nights in Nov 2025





























