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Recent guest reviews

Can you imagine no hand soap in the bathroom(s) - in times of Covid? The staff also wanted to charge me an additional $200 hold because my driver's license was from Santa Fe - the same town I was using the hotel in! Didn't matter that I had moved to Taos that morning. She said I'd get it back in 5-8 days if I didn't tear the place up! Never in my life have I heard of such craziness - and I will avoid Quality Inn's forever.

Guest services very polite a d accommodating. Hot tub out of order but they were working hard to fix it.

The restroom tub was dirty and had black grime on it. Also the restroom door had hairs stuck to the door. It was not acceptable at all.

The check-in took a bit longer than usual in our experience, not sure why, but it was not a long delay. The inner security locks on the room door didn't work. The side exit-entrance from the parking lot was convenient but the door and that hallway area were somewhat dirty. We enjoyed the breakfast very much, the food was well prepared and there were many choices. The hotel location was convenient. Given that there are many other hotel choices in the nearby area of Santa Fe, I would make a different choice if we visit there again.

personnel at front desk was very friendly, caferteria didn't have enough for breakfast poor girl was in a rash to defreeze food, the smell of hallways was really disgusting, really stinking ., I request for double room 2 queen bed and we had only one room 2 queen bed I maybe missunderstood

We got this room for a good price. Very large room with fridge, fairly generous breakfast included. The facilities are definitely faded and in need of repair, but nothing that affected us. The heater in the room was somewhat noisy, but other than that we were satisfied.

This was our first time to Santa Fe.. an must visit City on my Bucket List. A friend recommended we visit during Zozobra Festival. When I made reservations almost all hotels were sold out. So, I was glad to have found something close to town. Over all. Hotel is clean. Breakfast are decent. Staff are friendly but not overly friendly. I think they run on a skeleton staff. I call reception a couple times and no one picked up. rooms are clean and quiet. The toilet seat was very loose... only one electrical socket worked in the bathroom; the lamp doesn't turn off, switch not working.. so have to plug and unplug... the internet goes on and off... which I think for me was the worst irritant... our last day, the power went out.. which means the internet went off as well. So, we couldn't make coffee in our room... no hot water so no shower.... part of the building ran on a generator so they still served breakfast... so we got our coffee... We kept reminding ourselves we at least found somewhere close to town to stay... the room was clean... and breakfast were decent... the staff seem young... early 20's... spending a lot of their time texting... maybe texting was work related.. not sure... I needed one more pillow but was never able to locate someone to get me one or to tell me where I could get one. LOL. Oh well. Santa Fe is beautiful and Zozobra was a BLAST so staying at the Quality Inn became inconsequential since it was clean.

Room was very very dated, was quiet. It is not a bad location, just needs a much need refresh. Breakfast was terrible.

Our room smelled bad, the towels had holes in them. I got bit by something overnight on my tummy. We will never stay there again, so disappointed. The hallways have worn and torn carpeting. This hotel needs to be seriously updated, so surprised that classy Santa Fe allows a business like this one in there city! I would rather camp out in a tent that stay there again! Don't waste your money!

We were exhausted when we got there. We look at each other and say its probably not as bad as it looks. That was just the beginning of the nightmare. Carpet in the room was filthy. There was a big wet spot at the foot of the bed. I turn on the lamp in the corner and the is a pile of dog poop i look under the table and another poop. Air had been out for two days but they never bothered to tell us. Wifi was out. It was disgusting!

Bought a new car live in Colorado. Too late to drive back needed a place to stay on short notice.

Not at all how web site pics depicted the hotel to be. This hotel had the look & feel of a budget place. In need of renovations to update the old carpet, remove musty smell in room, paint needed around building cause was peeling & ruined wood. Didn't like that for budget place they had base pricing for 2pp room and surcharged pp extra to room to get the kids in same room so that upcharge made pricing to a more higher end hotel. No hot tub, only swimming pool. Good hot breakfast with long hours to get to it. Wifi had limited signon time then had to keep signing back on. Bar/restaurant attached to hotel was a big rip-off. Meal was dish only with no normal expected sides & at dinner prices. Bar wanted to charge cover after had already been in bar well before it started the cover and then drinks for 3 people was $25. Check out was noon so didn't have to pack and dash off without breakfast. Desk staff was very pleasant and assisted to rectify all mishaps with room(s) that occurred during stay like putting one set of party in room that was still occupied & fire detector going off in room in early hours of morning.

I was looking for a hotel on a budget. This was a comfy spot with basic amenities. Easy to find and great parking. Staff were friendly and I would definitely stay again. Great location and near all the hotspots

The staff was friendly and helpful. The property was older and worn. The carpet was a little scary, keep your shoes on.

The breakfast was over and above . The help was more than accommodating

Great value for money. Breakfast included was basic but good!

it is a good hotel,i will come back again.the stuff are friendly, the room is clean.

Nice, clean, spacious room. Thin walls allow sound to pass through, but nothing the TV volume could not drown out.

Cerrillos Rd Santa Fe NM

Hotel highlights

  • Walking distance to Meow Wolf
  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Southside within a short walk of Meow Wolf, Quality Inn Santa Fe is within 2 miles (3 km) of International Museum of Collage, Assemblage & Construction. This 96-room hotel has conveniences like free breakfast, free in-room WiFi, and free self parking.


Dining

Free buffet breakfast is included with your stay. This hotel is home to a restaurant and a bar/lounge. Order from room service to satisfy your hunger without leaving your room.


Rooms

The 96 rooms have an array of amenities, including coffee makers, free local calls, and safes. Guests can enjoy cable TV and stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.


Property features

Quality Inn Santa Fe features a fitness center, free WiFi in public areas, and a 24-hour business center. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and free newspapers.

Room options

Standard Room, 2 Double Beds, Non Smoking

2 Double Beds | Sleeps 4

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Standard Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 2

Guest reviews for Quality Inn Santa Fe

Everyone (11) Couples (6) Family (8) Other (8) Friends (1)
2
Everyone

Can you imagine no hand soap in the bathroom(s) - in times of Covid? The staff also wanted to charge me an additional $200 hold because my driver's license was from Santa Fe - the same town I was using the hotel in! Didn't matter that I had moved to Taos that morning. She said I'd get it back in 5-8 days if I didn't tear the place up! Never in my life have I heard of such craziness - and I will avoid Quality Inn's forever.

By , from Taos on Dec 24, 2020

Review comment responded on Jan 11, 2021

Hello Diane, At the very outset, we'd like to take this opportunity to thank you for sharing your valuable feedback with us. We're extremely sorry to hear that the service rendered was not up to the mark. Although this is very unusual, we've taken cognizance of your experience with us and without meaning to offer any excuses, we'll work hard to bring about the necessary changes. We are sincerely very sorry for the dissonance faced. We will definitely look into it as retaining our client base and fostering a valuable bond with them for a lifetime is what our brand aims to do. We're sorry that you had to go through this. We request you to give us another chance to restore your faith in our hospitality and hotel! Best Regards, Customer Care Team

5
Family Friends

Guest services very polite a d accommodating. Hot tub out of order but they were working hard to fix it.

By on Aug 16, 2019

Review comment responded on Aug 16, 2019

Dear guest, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

2
Family with small children

The restroom tub was dirty and had black grime on it. Also the restroom door had hairs stuck to the door. It was not acceptable at all.

By on Mar 24, 2019

1
Everyone

By on Oct 8, 2018

5
Everyone

By on Oct 5, 2018

3
Everyone

The check-in took a bit longer than usual in our experience, not sure why, but it was not a long delay. The inner security locks on the room door didn't work. The side exit-entrance from the parking lot was convenient but the door and that hallway area were somewhat dirty. We enjoyed the breakfast very much, the food was well prepared and there were many choices. The hotel location was convenient. Given that there are many other hotel choices in the nearby area of Santa Fe, I would make a different choice if we visit there again.

By , from Az on Jul 1, 2018

Review comment responded on Aug 15, 2018

Thank you for taking the time to rate your recent stay at our hotel. Whilst it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality.

2
Everyone

personnel at front desk was very friendly, caferteria didn't have enough for breakfast poor girl was in a rash to defreeze food, the smell of hallways was really disgusting, really stinking ., I request for double room 2 queen bed and we had only one room 2 queen bed I maybe missunderstood

By , from Grand prairie tx. on Mar 18, 2018

4

not bad for the price

Everyone

We got this room for a good price. Very large room with fridge, fairly generous breakfast included. The facilities are definitely faded and in need of repair, but nothing that affected us. The heater in the room was somewhat noisy, but other than that we were satisfied.

By , from Albuquerque, NM on Dec 26, 2017

3

good enough for not spending time at hotel.

Everyone

This was our first time to Santa Fe.. an must visit City on my Bucket List. A friend recommended we visit during Zozobra Festival. When I made reservations almost all hotels were sold out. So, I was glad to have found something close to town. Over all. Hotel is clean. Breakfast are decent. Staff are friendly but not overly friendly. I think they run on a skeleton staff. I call reception a couple times and no one picked up. rooms are clean and quiet. The toilet seat was very loose... only one electrical socket worked in the bathroom; the lamp doesn't turn off, switch not working.. so have to plug and unplug... the internet goes on and off... which I think for me was the worst irritant... our last day, the power went out.. which means the internet went off as well. So, we couldn't make coffee in our room... no hot water so no shower.... part of the building ran on a generator so they still served breakfast... so we got our coffee... We kept reminding ourselves we at least found somewhere close to town to stay... the room was clean... and breakfast were decent... the staff seem young... early 20's... spending a lot of their time texting... maybe texting was work related.. not sure... I needed one more pillow but was never able to locate someone to get me one or to tell me where I could get one. LOL. Oh well. Santa Fe is beautiful and Zozobra was a BLAST so staying at the Quality Inn became inconsequential since it was clean.

By , from Tempe, AZ on Sep 4, 2017

3
Everyone

Room was very very dated, was quiet. It is not a bad location, just needs a much need refresh. Breakfast was terrible.

By on Jul 16, 2017

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