Personable staff. Attractive colonial decor and landscaping.
PRO: Took my girlfriend here for her birthday. We picked it because it looked cute and it had character. Good location across from shops and coffee. CON: Booked a pool view room, got more of a parking lot and pool house view… we checked in around 2:pm and were told that many others beat us to the good rooms. Room was dated, but okay. When we left to start our day in the area, house keeping was next door. When we got back, we discovered that house keeping did not clean nor restock anything in our room. I called to the front desk asking for fresh towels. What was odd was that I had to be very specific with what towels I wanted??? When the guy came to the room, he handed me the towels and I asked why the room wasn’t cleaned. He told me it is only on request and said it in a way that was like… sucks to be you attitude! We were never told that house keeping was by request only! I would understand if this was a $80 a night motel, but I spent almost $400 a night to come back to a dirty room with wet towels on the floor. And when I checked out, there was no… how was your stay? Or anything of the sort. Clearly the staff did not care. I will not stay here again and would not recommend this place to anyone purely on the staffs lack of customer service.
Great hotel / location with clean rooms. The only problem is that there was no Bfast . I thought all Best a western plus’s have Bfast available.
Its an old building but well maintained.
Front desk service was great!!! Very friendly and helpful staff.
Beautifully landscaped, nice pools. The rooms are clean but very dated and walls are thin so that you can hear noise from adjacent rooms. We had a problem in the middle of the night and water from the bathroom above us poured into our bathroom through the ceiling light. The staff quickly helped us move to another room, and were kind, though I would have appreciated some monetary compensation. I also received a charge From the hotel on my credit card that was incorrect. Luckily I noticed this and had to go down to the lobby and work it out with the front desk. All in all it would not be my first choice of places to return to in Santa Barbara.
There were nice jpscale touches. Tbe pool and hot tub were. Nice. The restaraunt was vgreat.
Even though we weren’t on the property much the grounds were well kept. The pool looked inviting. Check in was fast and easy since we prepaid.
Wonderful oasis in upper state street area of Santa Barbara! Staff went out of their way to make special preparations for my stay
Very clean, comfortable beds, nice pools, great location. A few issues with windows and the shower head, but would def stay again.
The entire staff was extremely friendly and accommodating. The room was clean and quiet and the grounds were beautiful and well maintained. I would definitely stay there again.
Overall it's a good value in Santa Barbara which can be hard to find. It has parking and I thought the location was convenient, halfway between downtown Santa Barbara and Goleta. The beaches are about 10-15 minutes away. The rooms are nice, clean and spacious. A good value choice in Santa Barbara.
I gotta say. Peter at the front desk , was the most informative, profesional and just an awesome guy, totally made our stay that much more pleasant , and definitely will stay there again based on his service alone.
More of a motel than a hotel. Bathroom sink outside the bathroom kind of motel. Parking spots are super tiny (and that’s coming from someone from NY). It isn’t as central as I thought it looked on the map but not that bad. Was not worth saving $20 versus booking something more central and better quality
Great service from the staff. Convenient location. The only down side is traffic noise from State Street. We can't hear the traffic noise in the bedroom, but it was quite loud in the bathroom.
They allowed 3 large moving trucks to park behind all of cars blocking us in multiple times over our 4 day stay.
Located in North State, Best Western Plus Pepper Tree Inn is adjacent to Upper State Street with other popular attractions like Los Padres National Forest within a couple of miles (3 km). This 68-room, 3-star hotel welcomes guests with 2 outdoor pools, a bar/lounge, and free in-room WiFi.
Start each morning with to-go breakfast, available for a fee from 7:00 AM to 10:00 AM. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
All 68 rooms provide balconies, microwaves, and refrigerators. Flat-screen TVs come with satellite channels and DVD players, and guests can stay connected with free WiFi. Bathrooms have hair dryers, designer toiletries, and bathrobes. Other standard amenities include coffee makers, free weekday newspapers, and free local calls. Housekeeping is available on request.
Guests staying at Best Western Plus Pepper Tree Inn enjoy access to 2 outdoor pools, a gym, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk has multilingual staff on hand 24/7 to help with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a 24-hour business center, and coffee/tea in a common area.
Personable staff. Attractive colonial decor and landscaping.
PRO: Took my girlfriend here for her birthday. We picked it because it looked cute and it had character. Good location across from shops and coffee. CON: Booked a pool view room, got more of a parking lot and pool house view… we checked in around 2:pm and were told that many others beat us to the good rooms. Room was dated, but okay. When we left to start our day in the area, house keeping was next door. When we got back, we discovered that house keeping did not clean nor restock anything in our room. I called to the front desk asking for fresh towels. What was odd was that I had to be very specific with what towels I wanted??? When the guy came to the room, he handed me the towels and I asked why the room wasn’t cleaned. He told me it is only on request and said it in a way that was like… sucks to be you attitude! We were never told that house keeping was by request only! I would understand if this was a $80 a night motel, but I spent almost $400 a night to come back to a dirty room with wet towels on the floor. And when I checked out, there was no… how was your stay? Or anything of the sort. Clearly the staff did not care. I will not stay here again and would not recommend this place to anyone purely on the staffs lack of customer service.
Great hotel / location with clean rooms. The only problem is that there was no Bfast . I thought all Best a western plus’s have Bfast available.
Thank you for the review! We do offer a continental in the lobby between 7am and 11am should you stay with us again.
Its an old building but well maintained.
Thank you for the perfect score we appreciate it!!
Front desk service was great!!! Very friendly and helpful staff.
Thank you for the perfect score!! our front desk staff will be thrilled!!
Thank you for the perfect score
Beautifully landscaped, nice pools. The rooms are clean but very dated and walls are thin so that you can hear noise from adjacent rooms. We had a problem in the middle of the night and water from the bathroom above us poured into our bathroom through the ceiling light. The staff quickly helped us move to another room, and were kind, though I would have appreciated some monetary compensation. I also received a charge From the hotel on my credit card that was incorrect. Luckily I noticed this and had to go down to the lobby and work it out with the front desk. All in all it would not be my first choice of places to return to in Santa Barbara.
Hi Annie, Thank you for taking the time to leave a review. We truly take your feedback to heart and are sorry for the issues you encountered through out your stay. Please note that we are in the process on renovating rooms. We hope you may have the opportunity in the future to stay in a newly renovated room.
There were nice jpscale touches. Tbe pool and hot tub were. Nice. The restaraunt was vgreat.
Even though we weren’t on the property much the grounds were well kept. The pool looked inviting. Check in was fast and easy since we prepaid.
Aaron, I understand that your stay was not ideal, and I too would be upset that you weren't told about housekeeping service at check-in or even asked about your stay during checkout. This type of behavior is unacceptable and not what we have been trained to do! I apologize on behalf of myself and my team for not meeting your needs during your stay. We would love to have you back in the future for another opportunity to provide you with the experience that you deserve.