No valet parking No bell service No on-site transportation to move from end to the other Poor buffet availability
The all inclusive package is awesome ... dine whenever and whatever you want. This is a sprawling property so be prepared to walk or wait for the tram. Most of the 3 story lodges have no elevator. Persons with limited mobility need to request a ground floor room.
Cuando llegas a un restaurante y te sirves sopa la cual contiene una mosca muerta, avisas al camarero y esperas que tomen acciones al respecto, por ejemplo reemplazar el bowl de la sopa desde donde todas las personas se estaban sirviendo; sin embargo ante nuestro comentario los meseros no hicieron nada!
I like the all the park and installations, but food needs to improve!! We Salvadoreans like fresh food.
Customer service was terrible. Check in time was 3 pm and our room wasn’t ready until 4:40 pm. I would like to get a refund for 1 night as we spent several hours waiting in the lobby for a room.
Most of the staff was terrible!! Food was okay.. The best part of my trip was my massage with a lady name Christina she was awesome..
The Property was beautiful but we had a major language problem since we didnt speak Spanish and the staff could not speak any English. The food was not the best either. The accommodation was OK - kind of dated. Overall - decent value for the price .
Las playas y piscinas muy bonitas, el servicio malo, igual que la comida y los cuartos sucios y descuidados
Nos gusto mucho las piscinas y la playa. No nos pareció bien el servicio del personal y que también permitan que las personas se excedan en bebidas alcohólicas.
Royal Decameron Salinitas - All Inclusive places you 8.4 mi (13.5 km) from Port of Acajutla. This 3.5-star property welcomes guests with 552 rooms and conveniences like a private beach, an outdoor pool, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at Chack Balam, one of 5 onsite restaurants.
All 552 air-conditioned rooms provide safes and desks. Guests can expect WiFi and 29-inch flat-screen TVs with satellite channels. Free toiletries are also available.
At Royal Decameron Salinitas - All Inclusive, guests enjoy a private beach, a nightclub, and an outdoor pool. There's free parking and an airport shuttle for a fee. The 24-hour front desk has multilingual staff ready to help with tours or tickets, and answer any questions about the area. Other amenities at this all-inclusive property include a children's pool, a fitness center, and free WiFi in public areas.
No valet parking No bell service No on-site transportation to move from end to the other Poor buffet availability
Gracias por visitarnos, esperamos verte este 2020. Saludos cordiales.
Gracias por tu visita, esperamos verte nuevamente en el 2020. ¡Felices fiestas!
The all inclusive package is awesome ... dine whenever and whatever you want. This is a sprawling property so be prepared to walk or wait for the tram. Most of the 3 story lodges have no elevator. Persons with limited mobility need to request a ground floor room.
Dear: Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you as a guest again at our facilities.
Cuando llegas a un restaurante y te sirves sopa la cual contiene una mosca muerta, avisas al camarero y esperas que tomen acciones al respecto, por ejemplo reemplazar el bowl de la sopa desde donde todas las personas se estaban sirviendo; sin embargo ante nuestro comentario los meseros no hicieron nada!
Thank you for visiting us, we hope you are satisfied with our service and if not please look for one of our guest care agents to help you!
I like the all the park and installations, but food needs to improve!! We Salvadoreans like fresh food.
Dear traveler. Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay. We will take your opinion into account to review the points for improvement with our team. We look forward to your return,
Customer service was terrible. Check in time was 3 pm and our room wasn’t ready until 4:40 pm. I would like to get a refund for 1 night as we spent several hours waiting in the lobby for a room.
Cordial greetings, we appreciate your feedback on your nonconformity. Please send us the detail of the same with your number of reserve through an internal message, to give you a response and follow-up to your nonconformity. Your opinion is valuable!
Most of the staff was terrible!! Food was okay.. The best part of my trip was my massage with a lady name Christina she was awesome..
Dear Wendy, We appreciate the time it took to write your comments about your stay at the Hotel Royal Decameron Salinitas, El Salvador. We regret your personal perception about our staff was not to your liking, we have transferred your comments to our work team to follow up on them. We hope to have the opportunity to visit us in the future and be able to change your opinion
Dear guest, We appreciate the time you have taken to leave your comment. We want to tell you that for our reopening we have changed some processes, providing you with the tranquility and comfort you need daily in our facilities. For us it is fundamental and valuable the opinion of our guests, because it allows us to know how we have generated the service, as well as, the good vacation experience that our clients have had, being able to identify and to continue working in the aspects to improve. Therefore, we extend a sincere apology and assure you that we are concerned about your dissatisfaction and will attend to our responsibility to make the necessary adjustments. So, we will be attentive to the pertinent actions that we can carry out together with our Chefs for the improvement in the flavors of our dishes. As for the collaborators we have available for your service, we invite you in the most attentive way to tell us your experience and to receive a formal answer in Decameron . com so that we can review and give opportune handling to your dissatisfaction with the area in charge. We hope that you will visit us again so that we can serve you as you deserve, and that you can see for yourself our improvement. We work and continue to give our best for your return, we hope to see you soon!