Staff that checked me in was not friendly. Some staff was rude. When I asked questions, they wouldn’t or couldn’t answer, then they just abruptly turned and walked away. The rooms could be updated. They had no wash cloths. No outlets for phones.
Great check-in system. Beautiful property. Would stay again!
Food is cold and the same every morning no cook well . And the bed had something bite me everything.
Food is horrible there was four of us and 2 got sick froom the food. Wifi never worked Check in is a joke they dont explain anything. They only have one person in the bar areas serving drinks take forever to get a drink. Buffet takes 25 minutes to get a cut of coffee had to ask four times.
No valet parking No bell service No on-site transportation to move from end to the other Poor buffet availability
The all inclusive package is awesome ... dine whenever and whatever you want. This is a sprawling property so be prepared to walk or wait for the tram. Most of the 3 story lodges have no elevator. Persons with limited mobility need to request a ground floor room.
Cuando llegas a un restaurante y te sirves sopa la cual contiene una mosca muerta, avisas al camarero y esperas que tomen acciones al respecto, por ejemplo reemplazar el bowl de la sopa desde donde todas las personas se estaban sirviendo; sin embargo ante nuestro comentario los meseros no hicieron nada!
I like the all the park and installations, but food needs to improve!! We Salvadoreans like fresh food.
Customer service was terrible. Check in time was 3 pm and our room wasn’t ready until 4:40 pm. I would like to get a refund for 1 night as we spent several hours waiting in the lobby for a room.
Most of the staff was terrible!! Food was okay.. The best part of my trip was my massage with a lady name Christina she was awesome..
The Property was beautiful but we had a major language problem since we didnt speak Spanish and the staff could not speak any English. The food was not the best either. The accommodation was OK - kind of dated. Overall - decent value for the price .
Las playas y piscinas muy bonitas, el servicio malo, igual que la comida y los cuartos sucios y descuidados
Nos gusto mucho las piscinas y la playa. No nos pareció bien el servicio del personal y que también permitan que las personas se excedan en bebidas alcohólicas.
Royal Decameron Salinitas - All Inclusive is located 7.7 mi (12.4 km) from Acajutla Botanical Park and 8.4 mi (13.5 km) from Port of Acajutla. This 552-room, 3.5-star property has a private beach, a full-service spa, and 5 restaurants.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10:30 AM. Enjoy dining at Chack Balam, one of 5 onsite restaurants.
29-inch flat-screen TVs come with satellite channels. Safes, desks, and free toiletries are other standard amenities.
Guests of Royal Decameron Salinitas - All Inclusive have access to a private beach, a full-service spa, and an outdoor pool. There's free parking and an airport shuttle for a fee. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and tours/tickets. Other amenities at this all-inclusive property include a children's pool, a gym, and a steam room.
Staff that checked me in was not friendly. Some staff was rude. When I asked questions, they wouldn’t or couldn’t answer, then they just abruptly turned and walked away. The rooms could be updated. They had no wash cloths. No outlets for phones.
Great check-in system. Beautiful property. Would stay again!
Dear Guest Sara, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We are glad to know that you enjoyed our hotel. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
Food is cold and the same every morning no cook well . And the bed had something bite me everything.
Dear Guest Anonymous, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for let us know your opinion which is very important for us. We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
Food is horrible there was four of us and 2 got sick froom the food. Wifi never worked Check in is a joke they dont explain anything. They only have one person in the bar areas serving drinks take forever to get a drink. Buffet takes 25 minutes to get a cut of coffee had to ask four times.
Dear Guest Anonymous, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,
No valet parking No bell service No on-site transportation to move from end to the other Poor buffet availability
Dear guest, We appreciate the time you have taken to leave your comment. We want to tell you that for our reopening we have changed some processes, providing you with the tranquility and comfort you need daily in our facilities. For us it is fundamental and valuable the opinion of our guests, because it allows us to know how we have generated the service, as well as, the good vacation experience that our clients have had, being able to identify and to continue working in the aspects to improve. Therefore, we extend a sincere apology and assure you that we are concerned about your dissatisfaction and will attend to our responsibility to make the necessary adjustments. So, we will be attentive to the pertinent actions that we can carry out together with our Chefs for the improvement in the flavors of our dishes. As for the collaborators we have available for your service, we invite you in the most attentive way to tell us your experience and to receive a formal answer in Decameron . com so that we can review and give opportune handling to your dissatisfaction with the area in charge. We hope that you will visit us again so that we can serve you as you deserve, and that you can see for yourself our improvement. We work and continue to give our best for your return, we hope to see you soon!
Gracias por visitarnos, esperamos verte este 2020. Saludos cordiales.
Gracias por tu visita, esperamos verte nuevamente en el 2020. ¡Felices fiestas!
The all inclusive package is awesome ... dine whenever and whatever you want. This is a sprawling property so be prepared to walk or wait for the tram. Most of the 3 story lodges have no elevator. Persons with limited mobility need to request a ground floor room.
Dear: Thank you for your comment and for choosing our hotel. We are happy that you enjoyed your stay and look forward to having you as a guest again at our facilities.
Cuando llegas a un restaurante y te sirves sopa la cual contiene una mosca muerta, avisas al camarero y esperas que tomen acciones al respecto, por ejemplo reemplazar el bowl de la sopa desde donde todas las personas se estaban sirviendo; sin embargo ante nuestro comentario los meseros no hicieron nada!
Dear Guest Deborah, On behalf of all the Royal Decameron Salinitas hotel staff, we want to thank you for answering our survey and let us know your opinion which is very important for us. We invite you to give us a more precise feed-back on the services that we could improve in order to meet your expectations. We are looking forward to your next visit to our hotel in order to ensure the best experience for your vacations. Best Regards,