San Miguel Vacation Packages

We weren't told about the construction, the elevator to our room wasn't working and we were on the 4th floor. The phone didn't work, the oom that we reserved had leaking a roof in the bathroom, we were locked inside the lobby elevator due to electricity issues. After waiting in the lobby for 4hrs and finally getting into our room, there was no running water. The food was not good and was served cold. We paid $100 for snorkeling photos and have not received them as of yet. This is our 3rd trip to Secrets and we were very disappointed. I feel that I deserve a credit at this point and will not be going again. Have a great day.

The property was well maintained . What I didn’t prefer was the underlined rules , you have to make reservations for dinner in specialty dinning , if you go one day then you have to wait until the next day to schedule for the following and you have to wait until the deadline for that reservation. It is a place where a lot of diver go because they have a pro international dive shop PADI location on the property. They schedule 1 at 8am and the other at 12:50, which is really nice and if you were like us we schedule for both times - if you want a grab and go snack before you leave like a apple or banana to take with you in the boat - that’s not going to happen, there continental breakfast is all cut up and you actually need a plate or bowl . Which means you can’t have any thing because they will not allow you to bring the plates outside of the restaurant. It would be nice if they would provide whole fruit and or plasticware. Then we return from the boat at 12:30 and leave again at 12:50 - the only place available was the snack bar and again same situation. Finally we returned to the dock at 4:15 -4:30 which that snack bar is about to close but after a day of diving you have a huge desire to shower before you sit down for dinner. And that place closes at 5 - then the buffet doesn’t open until 6pm . There is a mini market across the street you can go to and buy something to snack on in the meantime. Standing in front of staff to order food they avoid eye contact just to not serve