8/10 Good
jodi s.
Jun 6, 2025
Liked: Cleanliness
great location
i’ll start with the pros the location was perfect the photos were just like the online listing communication with Isabel was great I felt safe it was my daughter and I and our first trip to Puerto Rico the one con was the lack of towels I paid for six nights in five days and when we checked in late Saturday night I found four body towels two washcloths two face towels and one bath mat for two people equaling two body towels each and one face towel and one washcloth for the entire day when I messaged Isabel the next day regarding more towels her reply was basically this is a private property not a hotel there’s no daily made service which I was aware of however expecting a decent amount of towels when you’re staying at the beach is not something I ever expected to ask for then she proceeded to tell me that I was welcome to check out and check into a hotel and she would refund me after telling her I would not check out based on having been unpacked she then had her maid bring me two extra body towels and one bath Matt leaving me and my daughter still one face towel and one washcloth for our entire trip I even offered to pay for more towels when you’re at the beach sometimes you shower more than once towels are literally the cheapest thing that you can get other than the whole situation and having to literally lay my towels out in the sun to get them to dry the experience was great I have no problem washing towels but I should at least have enough to make a full load
jodi s.
Stayed 6 nights in May 2025